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Tru By Hilton Richmond Northwest

2.5 star property

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Free daily buffet breakfast - Tru By Hilton Richmond Northwest (Richmond)
Desk, free WiFi, bed sheets - Tru By Hilton Richmond Northwest (Richmond)
Hair dryer, towels, soap, shampoo - Tru By Hilton Richmond Northwest (Richmond)
Exterior - Tru By Hilton Richmond Northwest (Richmond)
Lobby - Tru By Hilton Richmond Northwest (Richmond)
Tru By Hilton Richmond Northwest provides amenities like a free breakfast buffet and a 24-hour gym. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed

Desk, free WiFi, bed sheets

Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Desk, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Desk, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Desk, free WiFi, bed sheets

Room, 2 Queen Beds

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Desk, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Richmond is home to Tru By Hilton Richmond Northwest. Short Pump Town Center and Broad Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Maymont Park. Looking to enjoy an event or a game? See what's going on at Richmond Raceway, or consider Allianz Amphitheater at Riverfront for a night out. Visit our Richmond travel guide
Map
9950 Independence Park Drive, Richmond, VA, 23233

What's nearby

  • Richmond_ShortPumpTownCenter_6083667_05
    Short Pump Town Center
    6 min drive - 3.7 miles
  • Bowlero West End
    7 min drive - 4.1 miles
  • Elk's Lodge
    8 min drive - 5.5 miles
  • Bowlero Richmond
    8 min drive - 5.6 miles
  • Regency Square Mall
    9 min drive - 4.7 miles

Getting around

  • Richmond Staples Mill Road Station
    15 min drive
  • Richmond Intl. Airport (RIC)
    29 min drive

Restaurants

  • Costco Food Court
    17 min walk
  • McDonald's
    10 min walk
  • Golden Corral
    13 min walk
  • Kroger Fuel Center
    3 min drive
  • Chicken Salad Chick
    12 min walk

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Exterior
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  • Pet friendly
  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay

We should mention

The seasonal pool will be open from May 25 to September 07

Frequently asked questions

Does Tru By Hilton Richmond Northwest have a pool?

Yes, this property has a seasonal outdoor pool.

Is Tru By Hilton Richmond Northwest pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Tru By Hilton Richmond Northwest?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Tru By Hilton Richmond Northwest?

Check-out is at 11:00 AM.

Where is Tru By Hilton Richmond Northwest located?

Situated in Richmond, this hotel is 2.9 mi (4.6 km) from Bowlero West End and within 6 mi (10 km) of Short Pump Town Center and Elk's Lodge. Regency Square Mall and Henrico Doctors' Hospital are also within 6 mi (10 km).

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Reviews

Tru By Hilton Richmond Northwest Reviews

8.0

Very Good

9.2

Cleanliness

8.6

Amenities

8.8

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 26 out of 47 reviews
Rating 8 - Good. 8 out of 47 reviews
Rating 6 - Okay. 5 out of 47 reviews
Rating 4 - Poor. 3 out of 47 reviews
Rating 2 - Terrible. 5 out of 47 reviews

Reviews

Verified

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, clean facilities, maintained and care for very well! Greet customer service, rates were great, accessible to gas, restaurants, site seeing, and highways. Overall 10 out of 10
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My study was magnificent!! From the moment I checked in to leaving the hospitality was fantastic. Professional service from the manager, polite, friendly, patient, and kind. Greeted me coming in, was resourceful in area and restaurant that great. Housekeeping was great. I truly enjoyed my stay look guests to coming again. Would definitely recommend to family and friends!
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Very clean, staff very courteous. Very safe parking with our bikes.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and property overall.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and nice! Had a great stay
Stayed 1 night in May 2026
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been there several times. Always an excellent experience
Stayed 1 night in May 2026
Verified

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Hafeezah

Liked: Cleanliness, staff & service, property conditions & facilities
Minimal grab-and-go breakfast options
Stayed 2 nights in May 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Softer pillows please. Everything else was great.
Stayed 3 nights in Jun 2026
Verified

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Fairly new, very clean. Double bed rooms seemed fairly small but it functioned well enough. Appreciated the convenient location, too.
Stayed 1 night in May 2026
Verified

10/10 Excellent

August

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Seems like a new hotel with a few things to work out. Very clean.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing to improve. Better snacks
Stayed 1 night in Apr 2026
Verified

6/10 Okay

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good. Would like in room coffee and better quality breakfast items Room only had 1 trash can and no do not disturb sign
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ralphann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was amazing! She understood the logistics of how to place guests. Children and pets in designated rooms and having people traveling solo or couples on the upper level!!!! I usually have to request this but this 20 plus year hospitality veteran knew this! I was extremely impressed!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast, restocking is not done. If you don’t arrive before 8am you will not find many items
Stayed 1 night in Mar 2026
Verified

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opening week was rough for the front desk staff but they held it together when the system went down. The manager even stay behind on er birthday evening to handle things. Morning staff was hard to understand, young and meek.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Stanislav

Liked: Staff & service
A new building, not on the map, got confused and headed to another building. A pleasant, cozy room. The floor was slightly dirty from construction debris and there were gaps between the baseboards and the floor.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Lara

Disliked: Staff & service
No housekeeping in three day stay. Elevator broken. Two fire alarms. One at 5:15 am. Night staff clueless. Charged us twice and gave us wrong room and said they couldn't do anything about it. Overall, terrible stay. Find somewhere else.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Raymond

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
For a new hotel we had no hot water. Room was nice Breakfast was poor. The hostess seemed annoyed when asked about simple things like can we have some milk. Or can you get the pancake maker working. We usually have breads or muffins but not here. Although she seemed happy about getting food for herself to eat. When I or others asked the front desk person to help we thought she was talking to us but she was on her phone talking through her airpods She was on her phone all the time. Check in took long because all the staff were in the room on the left. Won’t stay here again. Thanks
Stayed 1 night in May 2026
Verified

2/10 Terrible

Noah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Elevator broken. Charged twice.Two false alarm fire drills during a three day stay. No housekeeping. Night-time staff was clueless. Food on second day was sparse and still frozen. Second room for kids was completely wrong and they didn't fix it when we asked. Overall, worst stay I've ever had in a hotel.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Carmen

Stayed 1 night in May 2026
Verified

10/10 Excellent

Devon

Stayed 1 night in May 2026
Verified

10/10 Excellent

Steven

Stayed 3 nights in May 2026
Verified

10/10 Excellent

Jordan

Stayed 1 night in May 2026