See all properties

Residence Inn by Marriott Richmond West End

Property class: 3

Choose dates to view prices

Photo gallery for Residence Inn by Marriott Richmond West End

A modern kitchen area with a marble countertop, dark cabinets, and a large window providing natural light. - Residence Inn by Marriott Richmond West End (Richmond)
A hotel room with a bed, a sofa, a TV on a stand, and a small table. - Residence Inn by Marriott Richmond West End (Richmond)
A kitchen with granite countertops, a stainless steel refrigerator, a microwave, a stove, and wooden cabinets. - Residence Inn by Marriott Richmond West End (Richmond)
A brick building with a red awning and a sign that reads "Residence Inn Marriott." - Residence Inn by Marriott Richmond West End (Richmond)
A hotel lobby with a reception desk, seating area with patterned chairs, and a large window with a view. - Residence Inn by Marriott Richmond West End (Richmond)
Located close to University of Richmond, Residence Inn by Marriott Richmond West End provides a free breakfast buffet, a grocery/convenience store, and a free manager's reception. Enjoy the 24-hour gym, as well as activities like basketball and volleyball. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free WiFi in public areas.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Studio, 1 Queen Bed with Sofa bed

A hotel room with a bed, a sofa, a TV on a stand, and a small table.

Studio, 1 Queen Bed with Sofa bed

7.0 out of 10
Good
(36 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed

A hotel room with a large bed, two bedside tables, a lamp, a phone, and a curtain.

Suite, 1 Double Bed

8.0 out of 10
Very good
(2 reviews)
  • 67 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

A hotel room with a bed, a red armchair, a small table, a TV on a stand, and a sofa with a yellow pillow.

Suite, 1 Bedroom

  • 67 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Studio, 1 Queen Bed with Sofa bed

A bathroom with a shower, a sink with a mirror, and a toilet.

Studio, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed

A bathroom with a shower, a sink with a mirror, and a toilet.

Studio, 1 Queen Bed with Sofa bed

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

About the neighborhood

Located in Richmond, Residence Inn by Marriott Richmond West End is in the business district. Altria Theater and The National are cultural highlights, and travelers looking to shop may want to visit Carytown and Short Pump Town Center. Looking to enjoy an event or a game while in town? See what's going on at Richmond Raceway. Discover the area's water adventures with kayaking and rafting nearby, or enjoy the great outdoors with hiking/biking trails. Visit our Richmond travel guide
Map
2121 Dickens Rd, Richmond, VA, 23230

What's nearby

  • A chessboard on a rustic wooden surface.
    University of Richmond
    7 min drive - 1.9 miles
  • A large beige building with columns and a circular brick courtyard.
    Virginia Commonwealth University
    12 min drive - 6.8 miles
  • A street view with a prominent clock tower labeled "Short Pump Town Center" and a yield sign.
    Short Pump Town Center
    13 min drive - 9.6 miles
  • Bowlero Richmond
    2 min walk - 0.1 miles
  • Colonial Shooting Academy
    14 min walk - 0.8 miles

Getting around

  • Richmond Staples Mill Road Station
    9 min drive
  • Richmond Intl. Airport (RIC)
    23 min drive

Restaurants

  • Taco Bell
    19 min walk
  • Golden Unicorn
    17 min walk
  • Sonic Drive-In
    19 min walk
  • Denny's
    3 min walk
  • Mission BBQ
    17 min walk

Similar properties

A modern indoor space with a sofa, tables, chairs, and a large window offering a view of the outdoors.
Home2 Suites By Hilton Richmond Glenside
Richmond
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
8.8 out of 10, Excellent, 270 reviews
Home2 Suites By Hilton Richmond Glenside
Compare similar properties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Basketball
  • Outdoor tennis court
  • Seasonal outdoor pool
  • TV in common areas
  • Volleyball

Family friendly

  • Dining table
  • Fenced pool
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 10 buildings
  • 2 floors
  • Built in 1985
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Stovetop
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 10 per night
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
The seasonal pool will be open from May to August
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Residence Inn by Marriott Richmond West End have a pool?

Yes, this property has a seasonal outdoor pool.

Is Residence Inn by Marriott Richmond West End pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 100.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 10 per night.

What time is check-in at Residence Inn by Marriott Richmond West End?

Check-in begins at 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Residence Inn by Marriott Richmond West End?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Residence Inn by Marriott Richmond West End located?

Situated in the business district, this hotel is 2.5 mi (4 km) from University of Richmond and within 6 mi (10 km) of Carytown and Virginia Commonwealth University. Richmond Raceway and Maymont Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Residence Inn by Marriott Richmond West End Reviews

7.8

Good

8.2

Cleanliness

8.4

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 196 out of 451 reviews
Rating 8 - Good. 116 out of 451 reviews
Rating 6 - Okay. 68 out of 451 reviews
Rating 4 - Poor. 31 out of 451 reviews
Rating 2 - Terrible. 40 out of 451 reviews

Reviews

Verified review

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities
Clean and well equipped suite, friendly staff willing to go the extra mile.
Stayed 11 nights in Dec 2025
Verified review

8/10 Good

Baron

Liked: Staff & service
The room was clean.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Celia

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool, which was highlighted on the website, does not open until Memorial Day. Hotels.com included free parking in cost, but place tried to charge an extra $10. I asked that they resolve this between themselves and I paid what I had agreed to pay via my hotels.com reservation. Room was very nice and comfortable and the breakfast was great. Not a bad place, just some frustrations.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Staff very helpful and professional at check-in.
Stayed 14 nights in May 2025
Verified review

10/10 Excellent

Antionette

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional and I loved the property.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Lila

Liked: Cleanliness, staff & service, property conditions & facilities
Location close to everything
Stayed 4 nights in Apr 2025
Verified review

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, amenities
Staff excellent, room spacious but location was very noisy. My room was right behind the Bowlero parking lit so even though I went to bed after 11pm, I was awoken 3x from extremely loud music (from nearby cars). The hotel does their best I think but I would not stay here again. Also rooms accessed from the outside.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice apartment-style rooms. Good breakfast.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The place is beautiful and unique, the staffs are very friendly, respectful and helpful. I’ll recommend this place and I’ll surly come back because it feels like home.
Stayed 3 nights in Oct 2024
Verified review

6/10 Okay

Patricia

Liked: Staff & service, room comfort

Nice bed

Comfortable bed
Stayed 1 night in May 2024
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to family I was visiting and easy access. Great breakfast included. A little dated but very clean and comfortable
Stayed 3 nights in Dec 2023
Verified review

8/10 Good

Lu Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was attending a conference in Richmond and this room was perfect. It was clean, mostly quiet with a comfortable bed, a great kitchen and a nice work-living area.
Verified review

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was amazing, Brandon was a funny guy and had us laughing so hard. Maria was awesome too.... Very friendly people. The phone in the room did not work so we had to call from our cell phones or walk to the desk if we needed something but overall the stay was great and would come back again.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay was fantastic!

Our stay was fantastic! This property is right off Broad St, the main road to downtown and everthing in Richmond. The pool was very nice at the end of a hot day of touring. The breakfast was typical hotel food and was hot! Best of all was the check-in! The receptionist made you feel rigt at home.
Stayed 3 nights in Jun 2024
Verified review

6/10 Okay

Yuliana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lady on the front desk was very kind and helpful also the hotel is a good location but the need to do some renovations at the rooms and the amenities specifically the pool area and basketball court.
Stayed 3 nights in Jun 2024
Verified review

6/10 Okay

Roza

They did not clean the room daily I was told they do it every 3days The lady in dining room was very friendly and helpful
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went down for a baseball tournament in Richmond even though the pool was not ready we still made the best of it. The staff at the front desk were wonderful. Our first night our room was extremely hot the AC was not working luckily the next morning we were able to move rooms without any trouble And had great service from the staff. Breakfast each morning was delicious my family said it was probably the best one they have had coming from a hotel and with us being a travel ball family of 2 we have been to several hotels lol. Our room was very clean we will definitely stay here again if we play in Richmond for another tournament.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Stacy

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The grounds were not kept up very well. And the laundry mat was constantly in use. The pool was over crowed. But at least the room was clean
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

heather

Liked: Amenities
Safety could be improved a lot, and staff’s urgency about it. As far as room and space and amenities top notch and convenience of location I was very happy. In this weekend alone there was a shooting that resulted in a homicide because of a party in one of the rooms and then those morning when we were packing our car the room below us started fighting which led to a man threatening another man with a knife while my kids were a few feet away. Staff was right there and didn’t call police the lady at front desk said they were not going to let them check back in today. At check out my husband let manager on duty know the severity and police were finally called.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little bit worried about this hotel after I saw so many bad reviews. However, it turns out it was more than I expected. The only thing is that the rooms are a little bit old, but they are spacious and clean. The hotel is safe because it has a new fence built. The breakfast is awesome. The staff are friendly and helpful. Overall it was a great stay for my family.
Stayed 3 nights in Jan 2024
Verified review

2/10 Terrible

Melanie

Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy! Bugs! Unsafe, doors do not open without force. Disgusting pool. On and on. Brandon was very nice upon checking in, even having to change my room several times! Don’t go!!
Stayed 2 nights in Jun 2025
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Staff & cleanliness=5 stars, but rooms =janky AF

The inside of the rooms and common spaces were very clean. The staff was very friendly and do their jobs very well. We enjoyed the fitness center and it looks like the pool will be great when it's open. On the other hand, this property is in need of a major financial investment as it is janky AF. The doors often won't let you in/out, there is trash and cigarette butts everywhere outside, the drawers throughout the room are very poor quality, and the repairs are obvious and poorly executed.
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
I've stayed here multiple times over the years - I like the layout and location. This is the first time I was disappointed. The room had an odor to it - it smelled like a cover-up of smoking. I was a late arrival, exhausted, and just needed to crash so I didn't address anything with the front desk. I love the style of this place, with the little apartment buildings and courtyard instead of a "hotel" with hallways, but it is starting to need an update.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The room looks exactly the same in real life. Everything is depicted accurately. The problem was that there were ants in the kitchen and bathroom during my stay!! There were multiple in the bathtub, too. They were crawling on the floor and the walls.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

SARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very accommodating. There is a charge for parking which the website doesn't indicate. I was able to get it waved so I appreciate that but you need to update you listing. parking is $10 now. And there isn't an abundance of it.