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Hyatt Place Richmond/Innsbrook

3.0 star property
Travelers start their day with a complimentary breakfast buffet, stay connected with free in-room WiFi, and enjoy efficient check-in at this welcoming hotel.

Choose dates to view prices

Photo gallery for Hyatt Place Richmond/Innsbrook

Bar (on property) - Hyatt Place Richmond/Innsbrook (Glen Allen)
Room, 1 King Bed, Accessible, Bathtub | Premium bedding, desk, laptop workspace, blackout drapes - Hyatt Place Richmond/Innsbrook (Glen Allen)
Premium bedding, desk, laptop workspace, blackout drapes - Hyatt Place Richmond/Innsbrook (Glen Allen)
Lobby - Hyatt Place Richmond/Innsbrook (Glen Allen)
Exterior - Hyatt Place Richmond/Innsbrook (Glen Allen)
Hyatt Place Richmond/Innsbrook offers genuine hospitality with practical amenities. Energize at the 24-hour gym, enjoy the free breakfast buffet, connect with in-room WiFi, and use convenient dry cleaning services. The attentive staff consistently leaves a positive impression.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

8.2 out of 10
Very good
(26 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(58 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(10 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (High Floor)

8.0 out of 10
Very good
(11 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, Multiple Beds (High Floor)

9.0 out of 10
Wonderful
(10 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

About the neighborhood

Located in Glen Allen, Hyatt Place Richmond/Innsbrook is in the city center. Travelers who have shopping on the agenda can visit Short Pump Town Center and Broad Street. Looking to enjoy an event or a game while in town? See what's going on at Richmond Raceway, or consider a night out at Allianz Amphitheater at Riverfront. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Visit our Glen Allen travel guide
Map
4100 Cox Rd, Glen Allen, VA, 23060

What's nearby

  • Richmond_ShortPumpTownCenter_6083667_05
    Short Pump Town Center
    5 min drive - 2.4 miles
  • Elk's Lodge
    6 min drive - 1.9 miles
  • Bowlero West End
    9 min drive - 3.7 miles
  • Regency Square Mall
    11 min drive - 5.5 miles
  • Crump Park and Meadow Farm Museum
    11 min drive - 6.4 miles

Getting around

  • Richmond Staples Mill Road Station
    12 min drive
  • Richmond Intl. Airport (RIC)
    27 min drive

Restaurants

  • Wawa
    12 min walk
  • Panera Bread
    9 min walk
  • Starbucks
    5 min walk
  • Capital Ale House
    2 min walk
  • The Beach House
    5 min walk

About this property

Hyatt Place Richmond/Innsbrook

Hotel remodeled in 2025 and located near Short Pump Town Center
You can look forward to a free breakfast buffet, a coffee shop/cafe, and a bar at Hyatt Place Richmond/Innsbrook. In addition to a 24-hour gym and a 24-hour business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Self parking (surcharge), express check-out, and express check-in
  • Smoke-free premises, an elevator, and meeting rooms
  • A TV in the lobby, luggage storage, and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 124 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as perks like air conditioning and separate sitting areas. Guest reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with designer toiletries and shower/tub combinations
  • 42-inch HDTVs with premium channels and DVD players
  • Wardrobes/closets, separate sitting areas, and mini fridges

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)

Business services

  • 1,195 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Renovated entire property - March 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 5.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only

Property is also known as

Hyatt Place Richmond/Innsbrook
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Frequently asked questions

Is Hyatt Place Richmond/Innsbrook pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 100 per accommodation, per stay. A cleaning fee of USD 100 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for USD 5.00 per night.

What time is check-in at Hyatt Place Richmond/Innsbrook?

Check-in start time: 3 PM; Check-in end time: 1:00 AM.

What time is check-out at Hyatt Place Richmond/Innsbrook?

Check-out is at 11 AM.

Where is Hyatt Place Richmond/Innsbrook located?

Located in the heart of Glen Allen, this hotel is 2.5 mi (4 km) from Short Pump Town Center and within 6 mi (10 km) of Bowlero West End and Regency Square Mall. Sheltering Arms Institute and Henrico Doctors' Hospital are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hyatt Place Richmond/Innsbrook Reviews

7.8

Good

7.8

Cleanliness

8.0

Location

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 434 out of 1000 reviews
Rating 8 - Good. 246 out of 1000 reviews
Rating 6 - Okay. 150 out of 1000 reviews
Rating 4 - Poor. 85 out of 1000 reviews
Rating 2 - Terrible. 85 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, clean rooms. Good breakfast
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly from the start. The coffee in the lobby was excellent. Room was very clean and the towels were so soft. Only thing was there was no microwave in the room and there was people running up and down the halls very late at night. Overall the stay was very nice.
Stayed 1 night in Apr 2026
Verified

8/10 Good

AMY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is a little rough around the edges but our room was spacious and very clean. The breakfast was very good and cooked right on the premises. Food was brought out hot and fresh. The staff were on their phones and not engaging but friendly when spoken with. The location is terrific. Maybe you save a few bucks staying here but I’d pay more for a hotel that is being maintained better.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Rachel

Convenient place to stay close to lots of amenities. Staff were friendly, room was clean and breakfast was hot.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly, the breakfast was great as well
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Kellie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not the worst but not the best. The whole place smelled like sewage for the entire stay and felt like the air quality wasnt the best. The staff was nice and greeted us. Wish that cleaning staff came more often. If you need a quick place to stay for one night only, its not bad. Facilities needs some updates and care to it. Maybe just air out all of the rooms
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Josh

Liked: Cleanliness, staff & service, amenities
Room was good
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The staff and the room were perfect.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

I-Tuere

Liked: Staff & service
The staff were all so nice and helpful
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Clean room, very nice staff and a great breakfast. It was super crowded with students but still managed very well for those of us who were just travelling with our families.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Eleanore

Liked: Cleanliness
Staff was very helpful!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Shaina

Liked: Cleanliness, amenities, property conditions & facilities
Very clean! Staff was nice and breakfast was awesome !
Stayed 1 night in Nov 2025
Verified

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
Room was clean. Complimentary breakfast was okay. TV programming was very limited.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

renee

Liked: Cleanliness, staff & service, amenities
The room was clean and comfortable
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Reginald

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast
Stayed 1 night in Nov 2025
Verified

8/10 Good

Darrin

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! Room very clean!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was very clean and the front desk was very helpful with recommendations on where to eat in the local area and customer service was outstanding
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Jamise

Disliked: Amenities
Might’ve just been a bad weekend. There was a soccer tournament was happening and the hotel was filled with players and their families. They wanted to play and knock and run from our door. We tried to get fresh towels from housekeeping as we came back for an outing but perhaps there was a language barrier because we got nothing and we would’ve been next. I guess the room must be empty to get it serviced. The space sufficient. No bells or whistles. No pool. Breakfast was ok. There was a nice variety each day.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Yusuf

Liked: Cleanliness, amenities, property conditions & facilities
Nice Room
Stayed 2 nights in Nov 2025
Verified

8/10 Good

JaTaen

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good breakfast, helpful staff. Only complaint is that the shower was very small. I would stay again, but request an accessible room.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jane Elyce

Liked: Cleanliness, amenities, property conditions & facilities
Bob was excellent- friendly, welcoming and fast. Appreciated the kind welcome after a long day.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room. Convenient location. Pleasant staff.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for our family.
Stayed 1 night in May 2025
Verified

10/10 Excellent

sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff we came into contact with very friendly and helpful. Hotel was clean. Breakfast was standard hotel breakfast, but was good.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Letitia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really big and the breakfast was great.
Stayed 1 night in Jun 2025