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Hyatt Place Richmond/Innsbrook

3.0 star property
Hotel in Glen Allen with free breakfast and a 24-hour fitness center

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Photo gallery for Hyatt Place Richmond/Innsbrook

Free daily buffet breakfast
42-inch flat-screen TV with cable channels, TV, DVD player
Exterior
Terrace/patio
Lobby

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed

8.2 out of 10
Very good
(48 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2025
Premium bedding
  • 34.8 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

8.4 out of 10
Very good
(21 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2025
Premium bedding
  • 35 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, Multiple Beds (High Floor)

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2025
Premium bedding
  • 35 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2025
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (High Floor)

8.4 out of 10
Very good
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2025
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
4100 Cox Rd, Glen Allen, VA, 23060

What's nearby

  • Short Pump Town Center - 3 min drive - 2.4 miles
  • Henrico Doctors' Hospital - 7 min drive - 5.1 miles
  • University of Richmond - 10 min drive - 7.0 miles
  • Lewis Ginter Botanical Garden - 12 min drive - 8.6 miles
  • Virginia Commonwealth University - 15 min drive - 12.5 miles

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Golden Corral - ‬19 min walk
  • ‪Noodles & Company - ‬5 min walk
  • ‪Silver Diner - ‬3 min walk
  • ‪The Beach House - ‬5 min walk
  • ‪Five Guys - ‬6 min walk

About this property

Hyatt Place Richmond/Innsbrook

Hotel remodeled in 2025 and located near Short Pump Town Center
You can look forward to a free breakfast buffet, a coffee shop/cafe, and a bar at Hyatt Place Richmond/Innsbrook. In addition to a 24-hour gym and a 24-hour business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Self parking (surcharge), express check-out, and express check-in
  • Meeting rooms, luggage storage, and a banquet hall
  • A 24-hour front desk, a front-desk safe, and a TV in the lobby
  • Guest reviews say great things about the helpful staff
Room features
All 124 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as perks like air conditioning and separate sitting areas. Guest reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with designer toiletries and shower/tub combinations
  • 42-inch HDTVs with premium channels and DVD players
  • Wardrobes/closets, separate sitting areas, and mini fridges

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)

Business services

  • 1,195 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Renovated entire property - March 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities or services will be unavailable from May 12 2025 to July 31 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 5.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only

Property is also known as

Hyatt Place Richmond/Innsbrook
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Frequently asked questions

Is Hyatt Place Richmond/Innsbrook pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 100 per accommodation, per stay. A cleaning fee of USD 100 also applies. Service animals are exempt from fees.

How much is parking at Hyatt Place Richmond/Innsbrook?

Self parking is available for USD 5.00 per night.

What time is check-in at Hyatt Place Richmond/Innsbrook?

Check-in start time: 3 PM; Check-in end time: 1:00 AM.

What time is check-out at Hyatt Place Richmond/Innsbrook?

Check-out is at 11 AM.

Where is Hyatt Place Richmond/Innsbrook located?

Located in the heart of Glen Allen, this hotel is 1.7 mi (2.8 km) from Elk's Lodge and 2.5 mi (4 km) from Short Pump Town Center. Virginia Hospital & Health and Bowlero West End are also within 6 mi (10 km).

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Hyatt Place Richmond/Innsbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 424 out of 1011 reviews
Rating 8 - Good. 247 out of 1011 reviews
Rating 6 - Okay. 161 out of 1011 reviews
Rating 4 - Poor. 95 out of 1011 reviews
Rating 2 - Terrible. 84 out of 1011 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Letitia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really big and the breakfast was great.
Stayed 1 night in Jun 2025

10/10 Excellent

Tamilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great visit!
Stayed 1 night in Jun 2025

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, renovated, decent
Stayed 1 night in Jun 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The rep on the phone helped me a lot.
Stayed 1 night in Jul 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay thanks very much hope to come back again!
Stayed 1 night in Apr 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
newly renovated rooms was a pleasant surprise. The layout of the room we stayed in was really great compared to other king rooms we have stayed, just a shame we only there overnight. But will definitely stay again when we are in Richmond.
Stayed 1 night in Jun 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a 4 night stay here and it was very good overall. Great location and surprisingly walkable to some decent dining and other shops. Felt safe, nice parking, and quiet area.
Stayed 4 nights in May 2025

10/10 Excellent

Dori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again! Deedria and Bob at the front desk were great! The hotel was clean, quiet, updated and is close/walking distance to several shops and restaurants.
Stayed 1 night in May 2025

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly front desk staff. Room was clean. Bed was comfortable. Only drawback was that the bathroom was small. Could barely get door open without hitting the toilet. Breakfast was good.
Stayed 2 nights in Jun 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Jun 2025

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to so many dining options and also proximity to an electric car charger, so I didn’t have to travel far go supercharger.
Stayed 2 nights in May 2025

2/10 Terrible

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was not clean. Especially the toilet. The railing in the shower was also broken. The hallways smelled like a dirty bathroom which made our room also smell like that
Stayed 1 night in Jul 2025

6/10 Okay

Enoch

Liked: Staff & service
Disliked: Amenities
Great for access to stores and food. Not great for pets. The pool was also a huge disappointment(drained). Thankfully, it was an overnight stay.
Stayed 1 night in Jun 2025

8/10 Good

Zenith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area and quiet
Stayed 1 night in Mar 2025

6/10 Okay

Christine

Liked: Cleanliness
The room was nice except that the bathroom door grazed the toilet when opened and closed. Not enough workers at breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

A nice place and area
Stayed 2 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint room needs a microwave.
Stayed 4 nights in May 2025

10/10 Excellent

Tonie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved It
Stayed 1 night in Apr 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Overall it is a very nice, well kept hotel. Great breakfast. Ample parking. Great staff. Will highly recommend
Stayed 2 nights in Feb 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff and very comfortable hotel all around

Clean, spacious and modern looking room. Amazing staff and a very serviceable continental breakfast.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Will definitely stay again

Very comfortable stay. Housekeeping needs a little more attention to detail, but overall everything was comfortable and clean.
Stayed 1 night in Jan 2025

4/10 Poor

Typress

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom to small, ac out dated , smell like smoke in the room and hallways....oh and the bed was rough to sleep on...very unpleasant stay for it to be in the short pump area Richmond Va
Stayed 1 night in May 2025

6/10 Okay

Katrina

Liked: Staff & service, property conditions & facilities
Property looked great. Quiet. However, the bathroom was extremely small (toilet and shower) and the door would not stay shut. Also, the floor had clearly not been vacuumed as there was a French fry and a fingernail on the floor.
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking great stuff
Stayed 2 nights in Dec 2024