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Best Western Premier Richmond City Gateway

Property class: 3

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Photo gallery for Best Western Premier Richmond City Gateway

A modern lobby with blue chairs, a reception desk, and a large mural. - Best Western Premier Richmond City Gateway (Richmond)
A spacious restaurant with multiple dining tables and chairs, a bar area, and a blue accent wall. - Best Western Premier Richmond City Gateway (Richmond)
A hotel with a prominent sign, a covered entrance, and a parking lot. - Best Western Premier Richmond City Gateway (Richmond)
A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains. - Best Western Premier Richmond City Gateway (Richmond)
A modern living room with a sofa, a round table, a television, and a kitchen area with chairs. - Best Western Premier Richmond City Gateway (Richmond)
Located close to Broad Street and Allianz Amphitheater at Riverfront, Best Western Premier Richmond City Gateway provides free full breakfast, a grocery/convenience store, and a coffee shop/cafe. The on-site American cuisine restaurant, Victory Bar & Grill, offers breakfast and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(26 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a chair, a small table, a nightstand, and a wall-mounted shelf with a phone and lamp.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Room

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in Richmond, Best Western Premier Richmond City Gateway is near the airport. The National and Altria Theater are cultural highlights, and travelers looking to shop may want to visit Broad Street. Looking to enjoy an event or a game? See what's going on at Richmond Raceway, or consider Allianz Amphitheater at Riverfront for a night out. Spend some time exploring the area's activities, including golfing. Visit our Richmond travel guide
Map
4303 Commerce Road, Richmond, VA, 23234

What's nearby

  • A wooden boardwalk along a river with a bridge in the background.
    James River
    18 min walk - 1.0 mile
  • A cityscape at dusk with illuminated buildings and a prominent water tower.
    Broad Street
    8 min drive - 5.6 miles
  • A large beige building with columns and a circular brick courtyard.
    Virginia Commonwealth University
    10 min drive - 6.7 miles
  • A building with a tower, a sign reading "Greater Richmond Convention Center," and a street intersection with traffic lights.
    Greater Richmond Convention Center
    10 min drive - 7.1 miles
  • A historic theater with two towers and a large arched entrance.
    Altria Theater
    11 min drive - 7.3 miles

Getting around

  • Richmond Main Street Station
    9 min drive
  • Richmond Intl. Airport (RIC)
    16 min drive

Restaurants

  • Wendy's
    4 min drive
  • Taco Bell
    3 min drive
  • 7-Eleven
    4 min drive
  • Burger King
    3 min drive
  • Hardee's
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Victory Bar & Grill

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,778 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 29 to May 30:
  • Swimming pool
The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May 25 to September 07
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Best Western Premier Richmond City Gateway have a pool?

Yes, this property has a seasonal outdoor pool. The pool is closed seasonally each year from August 29 to May 30.

Is Best Western Premier Richmond City Gateway pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Best Western Premier Richmond City Gateway?

Check-in start time: 3 PM; Check-in end time: 2 AM.

What time is check-out at Best Western Premier Richmond City Gateway?

Check-out is at 11 AM.

Where is Best Western Premier Richmond City Gateway located?

Situated near the airport, this hotel is within 9 mi (15 km) of The National, Virginia Commonwealth University, and Allianz Amphitheater at Riverfront. Greater Richmond Convention Center and Altria Theater are also within 9 mi (15 km).

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Reviews

Best Western Premier Richmond City Gateway Reviews

8.0

Very Good

8.2

Cleanliness

8.2

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 483 out of 1001 reviews
Rating 8 - Good. 228 out of 1001 reviews
Rating 6 - Okay. 131 out of 1001 reviews
Rating 4 - Poor. 73 out of 1001 reviews
Rating 2 - Terrible. 86 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, and safe hotel. We are on a roadtrip and were able to do some laundry and use weight room. Front office staff at time of check-in was welcoming and friendly. Highly recommend.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and parking lot open and well lit.
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great pool area
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Polite & professional staff. Parking lot full with a few scary looking folks hanging out there. Room was clean. Dirty mop & bucket left unattended in elevator. In room phone didnt work, had to use personal cell phone to call front desk and ask for help. Convenient location, close to major highway. Restaurant was closed when I was there, can't comment on the food.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Our rooms were clean and the staff was professional and friendly.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good. Good location to all attractions and downtown. Friendly staff.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable staff was great
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room ! good breakfast
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice at breakfast Good location right beside the motorway Good, comfortable clean rooms
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My grandson and I drove from PA to attend the race. Upon arriving, the staff was very kind and friendly. They suggested a place for lunch and our check in was a breeze. The breakfast selection was great. We will stay here again next year.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and comfortable beds. The breakfast was great.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room showed a little wear but was clean and had everything needed. Breakfast was excellent. Price was reasonable.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a decent budget-friendly hotel. Be sure to get down to breakfast sooner than later because the best food goes quickly! Overall it is a good choice.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western Premier Richmond City Gateway is located just off of I-95 a few miles south of downtown Richmond in an industrial area that includes a sprawling Philip Morris complex and a large Amazon warehouse. I found the hotel and its grounds to be fairly clean and well kept. The staff was friendly in my limited interactions with employees. The complimentary breakfast was decent. My room was clean. The room was relatively spacious and had a mini fridge as well as a microwave. Options for walking in the vicinity of the hotel are fairly limited due to the industrial nature of the neighborhood. I was not sure what to expect when I booked my stay at this property, but I was positively impressed. I would likely stay here again the next time I pass through Central Virginia. Thank you very much to the hotel owners and staff for keeping things clean!
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was just traveling through and had to make a stop for the night This was a good spot to pull over and spend the night The staff was great, I arrived late and they did not mind. Close on and off the highway and a great clean place with a very wonderful staff.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and friendly staff.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice basic room. Clean, no complaints
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff very nice and professional.
Stayed 11 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to a property with very helpful and friendly staff. Our room was clean. No complaints.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always my favorite hotel in the area, they remember their customers and their preferences no matter what website you book from. There is no other hotel I will stay at in that area their staff make me feel like I’m home away from home.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abdul who was on staff that night was really cheerful and helpful! Room was clean and spacious, bed was very comfy, and I enjoyed the free breakfast.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great about this property the staff the restaurant located in the hotel. The ease of parking the location being close to the highway and where I need to go daily. The cost and the best part is always the staff
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was very clean and tidy, even though we were unable to use it. It was very quiet at night. The facility is at a great location. Very centralized and easy to go downtown . We had a very clean room. We would definitely stay again.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good. The room was clean. The staff was friendly & helpful.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff ever
Stayed 1 night in May 2026