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Holiday Inn & Suites Richmond West End

Property class: 3

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Photo gallery for Holiday Inn & Suites Richmond West End

A Holiday Inn & Suites building with a modern design, featuring a prominent entrance with a green-lit canopy and a clear sign above the entrance. - Holiday Inn & Suites Richmond West End (Richmond)
An outdoor patio area with seating arrangements and umbrellas. - Holiday Inn & Suites Richmond West End (Richmond)
A swimming pool with lounge chairs and tables, surrounded by a brick building with large windows. - Holiday Inn & Suites Richmond West End (Richmond)
A hotel room with a bathroom featuring a large mirror, a sink, and a vanity. There is a desk with a chair and a television. - Holiday Inn & Suites Richmond West End (Richmond)
A modern restaurant with a counter, seating area, and a TV mounted on the wall. - Holiday Inn & Suites Richmond West End (Richmond)
A terrace, laundry facilities, and a gym are just a few of the amenities provided at Holiday Inn & Suites Richmond West End. In addition to a 24-hour business center and a restaurant, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, a bedside table with a lamp, a chair, and a small table.

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a framed picture on the wall.

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a framed picture on the wall.

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(11 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

A modern bathroom with a large mirror, a sink, a shower, and a bench.

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a framed picture on the wall.

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

A compact kitchen with a microwave, sink, and dishwasher.

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

A compact kitchen with a microwave, sink, and dishwasher.

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 Bedroom

A hotel room with a bed, a desk with a chair, a television, a lamp, and a large mirror.

Suite, 1 Bedroom

7.0 out of 10
Good
(6 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a sofa, and a TV.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(31 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom

A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a framed picture on the wall.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a framed picture on the wall.

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(29 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Premium Room

A modern kitchen with a flat-screen TV, a microwave, and a bench.

Premium Room

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Standard Room

A modern kitchen with a flat-screen TV, a microwave, and a bench.

Standard Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

About the neighborhood

Located in Laurel, a neighborhood in Richmond, Holiday Inn & Suites Richmond West End is in the suburbs. Travelers eager for a bit of culture can stop by Altria Theater, while those who have shopping on the agenda may want to visit Short Pump Town Center and Broad Street. Lewis Ginter Botanical Garden and Cultural Arts Center Glen Allen are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Richmond travel guide
Map
8008 W. Broad St, Richmond, VA, 23294

What's nearby

  • A chessboard on a rustic wooden surface.
    University of Richmond
    12 min drive - 4.2 miles
  • A street view with a prominent clock tower labeled "Short Pump Town Center" and a yield sign.
    Short Pump Town Center
    13 min drive - 7.9 miles
  • A large beige building with columns and a circular brick courtyard.
    Virginia Commonwealth University
    17 min drive - 9.3 miles
  • A building with a tower, a sign reading "Greater Richmond Convention Center," and a street intersection with traffic lights.
    Greater Richmond Convention Center
    19 min drive - 10.8 miles
  • Bowlero West End
    1 min walk - 0.1 miles

Getting around

  • Richmond Staples Mill Road Station
    8 min drive
  • Richmond Intl. Airport (RIC)
    27 min drive

Restaurants

  • Wawa
    6 min walk
  • Joen Korean Restaurant
    11 min walk
  • Lalo’s Pinches Tacos Bar & Grill
    4 min walk
  • Popeyes Louisiana Kitchen
    7 min walk
  • McDonald's
    10 min walk

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  • Breakfast included
  • Free WiFi
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 2,054 square feet of conference space
  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Holiday Inn & Suites Richmond West End have a pool?

Yes, this property has an outdoor pool.

Is Holiday Inn & Suites Richmond West End pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn & Suites Richmond West End?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

What time is check-out at Holiday Inn & Suites Richmond West End?

Check-out is at 11 AM.

Where is Holiday Inn & Suites Richmond West End located?

Located in Laurel, this hotel is within 1 mi (2 km) of Bowlero West End and Virginia Hospital & Health. Bon Secours Heart Institute at Reynolds Crossing and Henrico Doctors' Hospital are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn & Suites Richmond West End Reviews

8.8

Excellent

9.2

Cleanliness

2.0

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 463 out of 738 reviews
Rating 8 - Good. 150 out of 738 reviews
Rating 6 - Okay. 67 out of 738 reviews
Rating 4 - Poor. 31 out of 738 reviews
Rating 2 - Terrible. 27 out of 738 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was well maintained and within a close distance to other main attractions and shopping.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and very well organized to meet all of our needs
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town on business for three nights. Hotel was conveniently located, and the rooms were extremely clean along with friendly staff. . Would definitely stay again when I’m in town.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property friendly staff
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and helpful staff.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious and clean room. Bed was comfortable and a nice chair to watch TV before bed.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel & great location. Room was nice & spacious & clean. Very friendly & helpful staff Lots of parking :) Did not have breakfast. I will def return Thank u
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Rooms were comfortable with great A/C. Billy down at the bar was great! Enjoyed his service!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This property was modern and clean. I stayed as a solo traveler and had no complaints about the accommodation.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was neatly kept, with no bad smell. Quiet and safe. The staff I met on my move-in were very professional and had a pleasant demeanor. Whenever I travel to Richmond again around that area I will choose this hotel. Thank you.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Fantastic staff at check in. Disappointed there was not a hot tub. Location was next to a night club.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large spacious comfortable room! TV needs replacing. Lines in the screen until it warms up then works fine.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, would stay again.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and clean hotel
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ,clean hotel with helpful staff. Sits off their address main road but plenty of safe parking. My one negative is that hotel housekeeping seems to miss the gym area. I like to get 30 mins on the treadmill after driving all day and the gym area felt neglected. Hope the GM keeps an eye on this. thanx
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and they were starting a new menu/restaurant. The food was excellent and fresh.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was very helpful and knowledgeable of the surrounding area
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We changed our course in the way home and chose this place to stay as the deal with rally great on Expedia. There were also many good reviews. We can see why. Joshua at the front desk was amazingly helpful and attentive! The room was clean and cool. It was a great choice to stop on the way back to Canada!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was great and the food was delicious
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice manager upgraded our room when we asked, even though booking the room thru Expedia currently does not permit it. (New policy - lesson learned.) Also a highrise property meant we had a very quiet room w/ no traffic noise. The 'cooked to order' breakfast was good but we missed a b'fast buffet w/ fresh fruit, yogurt and other healthy choices where we can help ourselves.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Served our needs perfectly at there was nothing to complain about. The staff was very helpful and the beds very comfortable.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, hotel and room clean
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the fact that the sink is outside of the bathroom. That's weird. Other than that, it was very clean and our stay was nice.
Stayed 2 nights in Sep 2026