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Hilton Richmond Hotel & Spa/Short Pump

Property class: 4

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Photo gallery for Hilton Richmond Hotel & Spa/Short Pump

A large hotel with a prominent "Hilton" sign, a covered walkway with railings, and a sign reading "Towne Center West". - Hilton Richmond Hotel & Spa/Short Pump (Richmond)
An outdoor patio area with seating, a fire feature, and a spa & salon sign. - Hilton Richmond Hotel & Spa/Short Pump (Richmond)
A modern hotel lobby with a reception desk, curved ceiling design, and a glass entrance. - Hilton Richmond Hotel & Spa/Short Pump (Richmond)
A bar area with dark wood cabinetry, a television mounted above the bar, and a variety of liquor bottles displayed on shelves. - Hilton Richmond Hotel & Spa/Short Pump (Richmond)
The entrance to Shulas Steak House with a dark wood facade, two large planters with greenery, and a bar area visible to the right. - Hilton Richmond Hotel & Spa/Short Pump (Richmond)
Located close to Short Pump Town Center, Hilton Richmond Hotel & Spa/Short Pump provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to a body scrub, a body treatment, or a deep-tissue massage at Aura Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and American cuisine. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 13 of 13 rooms

King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Parlor Suite Non-Smoking

A hotel room with a desk, a brown leather sofa, a blue armchair, a coffee table, and a patterned carpet.

Parlor Suite Non-Smoking

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Accessible (Hearing Accessible)

A hotel room with a large bed, two armchairs, a desk, and a view of the outdoors.

Classic Room, 1 King Bed, Accessible (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Classic Room, 2 Queen Beds, Accessible, Bathtub

8.6 out of 10
Excellent
(9 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

A hotel room with a flat-screen TV, a wooden desk with drawers, a chair, and a bed.

Junior Suite, 1 King Bed, Non Smoking

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non Smoking

A hotel room with a sectional sofa, armchairs, a dining table with chairs, a TV, a lamp, and large windows with curtains.

Suite, Non Smoking

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

A hotel room with a large bed, a sofa, a desk with a TV, and a chair.

Superior Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(23 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

A hotel room with a large bed, a sofa, a desk with a TV, and a chair.

Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a chair.

Classic Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room

A Hilton hotel with a prominent entrance, a covered walkway, and a view of the surrounding area.

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

A hotel room with a large bed, two armchairs, a desk, and a view of the outdoors.

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(67 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Classic Room, 2 Queen Beds

9.0 out of 10
Wonderful
(23 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Short Pump, a neighborhood in Richmond, Hilton Richmond Hotel & Spa/Short Pump is in a shopping district. Elk's Lodge and Markel Building are local landmarks, and some of the area's attractions include Patterson Sports Park and RED VEIN Haunted House. Looking to enjoy an event or a game while in town? See what's happening at Richmond Raceway or Robins Center. Visit our Richmond travel guide
Map
12042 West Broad Street, Richmond, VA, 23233

What's nearby

  • A street view with a prominent clock tower labeled "Short Pump Town Center" and a yield sign.
    Short Pump Town Center
    6 min walk - 0.4 miles
  • A chessboard on a rustic wooden surface.
    University of Richmond
    20 min drive - 11.0 miles
  • A large beige building with columns and a circular brick courtyard.
    Virginia Commonwealth University
    25 min drive - 16.1 miles
  • A green roller coaster track against a blue sky.
    Kings Dominion
    32 min drive - 26.2 miles
  • Richmond Raceway
    25 min drive - 20.0 miles

Getting around

  • Richmond Main Street Station
    19 min drive
  • Richmond Intl. Airport (RIC)
    29 min drive

Restaurants

  • The Cheesecake Factory
    12 min walk
  • Starbucks
    12 min walk
  • Casa Del Barco
    10 min walk
  • Capital One Café
    12 min walk
  • Panera Bread
    19 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 18 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Aroma Cafe
  • Shula's Steakhouse

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 11 meeting rooms
  • 21,937 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 on-site accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM

Early check-in subject to availability

Contactless check-in available

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Guests are recommended to download the property's Hilton Honors mobile app before check-in

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from August 20 2026 to September 10 2026 (dates subject to change):
  • Hot tub
  • Swimming pool
The property will be renovating from August 1 2026 to August 31 2026 (completion date subject to change). The following areas are affected:
  • Hot tub
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 18.00 per person
  • Covered self parking fee: USD 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hilton Richmond Hotel & Spa/Short Pump have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–10:00 PM. The pool will be unavailable from August 20 2026 to September 10 2026 (dates subject to change). The property will be renovating the pool from August 1 2026 to August 31 2026 (completion date subject to change).

Is Hilton Richmond Hotel & Spa/Short Pump pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for USD 10.00 per day.

What time is check-in at Hilton Richmond Hotel & Spa/Short Pump?

Check-in start time: 3 PM; Check-in end time: 3:00 AM.

What time is check-out at Hilton Richmond Hotel & Spa/Short Pump?

Check-out is at noon.

Where is Hilton Richmond Hotel & Spa/Short Pump located?

Located in Short Pump, this spa hotel is 0.4 mi (0.7 km) from Short Pump Town Center and 1.8 mi (2.9 km) from Sheltering Arms Institute. Bowl America Short Pump and Elk's Lodge are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hilton Richmond Hotel & Spa/Short Pump Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 690 out of 1001 reviews
Rating 8 - Good. 170 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 38 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this place everything from the lobby bar restaurant room was spotless all staff was helpful and the breakfast was superb I will most definitely be back again and wouldn’t hesitate to recommend 5 stars plus‼️
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always so nice and helpful
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Angelisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional amenities and wonderful helpful staff
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Yota

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in close vicinity to everything - shops, dining and easily accessible. The room and dining were beautiful and the staff was very accommodating.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

PRISCILLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. The spa over promised and under delivered and definitely overpriced for the services provided. The hotel was in a great location next to restaurants and everything needed. Breakfast was great
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, friendly staff. Bar is open late and very friendly. Will stay again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near many activities. Clean room and nice pool and hot tub.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I had a great stay for an extended weekend getaway. The spa is fantastic and I love the location.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Vinayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and property was super clean
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and Spa is in a lovely area of Richmond. The staff was very helpful, the room was comfortable and clean. Shula’s steakhouse is in the lobby, so a good meal is always waiting. We will stay here every year on our travels from Florida to New York.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Latesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton was the best hotel with excellent staff always ready to assist you in anyway possible. The driver of the shuttle was the best part to me , very down to earth and lots of fun to talk to and just get to know the area.job well done to all of the staff . 5srars for me . See you guys very soon again …. Latesha and Chris
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Hilton in Short Pump! From the moment we arrived, the staff was welcoming, friendly, and attentive. The hotel was exceptionally clean, comfortable, and well-maintained. Our room was spacious, quiet, and had everything we needed for a relaxing stay. The location was perfect, with plenty of shopping and dining options nearby. Every interaction we had with the staff was pleasant, and they went above and beyond to make us feel welcome. Overall, it was a wonderful experience, and we will definitely be staying here again. Highly recommend to anyone visiting the area!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
I went in the winter time the heat was really good Nice Hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Laini

Liked: Cleanliness, amenities, property conditions & facilities
Great room, great hot tub, great breakfast, ample parking, great customer service. I'll definitely stay here again.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay, Friendly Staff. I definitely will book again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Staff was very helpful. Rooms where very nice and clean.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and nice people
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Saeed

Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly, rooms are clean, and there is a good restaurant on the property.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elliott, the manager of the hotel, greeted me as soon as I arrived with my family. He offered to help with our luggage. He then checked us in and couldn't have been nicer. We unloaded our things and after a long day of driving, we wanted to take the kids to get Hibachi at the restaurant a few blocks away. Elliott then offered to drive us in the shuttle and gave us his number to call when we were done so he could get us and bring us back. The rooms were clean and comfortable. I called the front desk to get a few more pillows for the kids sleeping on the sleeper sofa.. guess who shows up? Elliott. The man literally does it all. You can tell he keeps the hotel running to a very high standard and is active in every aspect of the operation. I don't usually give such extensive reviews, but felt it necessary to give him the recognition that he deserves. Hope to see him again next time I pass through and stay the night.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking felt safe
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Clean room beautiful view very friendly helpful staff easy check in
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities
The room was spotless and the staff was friendly.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Justin

Very spacious room, and restaurant in the hotel was amazing.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities
Greaty staff and lovely pl;ace.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
The location was safe, with good shopping close by, service was excellent, both at the front desk and the restaurant bar.
Stayed 3 nights in Nov 2025