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Hyatt House Richmond / Short Pump

3.0 star property
Guests enjoy a complimentary breakfast buffet, relax by the firepit in the evening, and take in city views from their rooms and the rooftop terrace.

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Photo gallery for Hyatt House Richmond / Short Pump

Bar (on property) - Hyatt House Richmond / Short Pump (Richmond)
Lobby - Hyatt House Richmond / Short Pump (Richmond)
Terrace/patio - Hyatt House Richmond / Short Pump (Richmond)
Exterior - Hyatt House Richmond / Short Pump (Richmond)
Executive Suite, 1 King Bed, Bathtub, Corner | Premium bedding, in-room safe, desk, laptop workspace - Hyatt House Richmond / Short Pump (Richmond)
Located near Short Pump Town Center, Hyatt House Richmond / Short Pump offers a welcoming atmosphere with a breakfast buffet, rooftop terrace with city views, and free in-room WiFi. Guests love the helpful staff, convenient shopping, and dry cleaning services.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(23 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(76 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Sofa bed
  • City view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Shower/tub combination
  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Bathtub, Corner

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

9.8 out of 10
Exceptional
(15 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Sofa bed
  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Located in Short Pump neighborhood, Hyatt House Richmond / Short Pump is connected to a shopping center. Hunting Hawk Golf Club and Bowlero West End are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Cobblestones Park and Crump Park and Meadow Farm Museum. RED VEIN Haunted House and Creepy Hollow Scream Park are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Richmond travel guide
Map
11800 W Broad Street, Richmond, VA, 23233

What's nearby

  • Richmond_ShortPumpTownCenter_6083667_05
    Short Pump Town Center
    1 min walk - 0.0 miles
  • Game of checkers anyone
    University of Richmond
    12 min drive - 9.1 miles
  • G5KT01 Egyptian building historic college Richmond Virginia
    Virginia Commonwealth University
    15 min drive - 14.7 miles
  • Richmond_GreaterRichmondConventionCenter_6083623_05
    Greater Richmond Convention Center
    17 min drive - 15.9 miles
  • Richmond_KingsDominion_6083631_06
    Kings Dominion
    24 min drive - 27.8 miles

Getting around

  • Richmond Staples Mill Road Station
    19 min drive
  • Richmond Intl. Airport (RIC)
    30 min drive

Restaurants

  • The Cheesecake Factory
    5 min walk
  • Cook Out
    13 min walk
  • Capital One Café
    2 min walk
  • Starbucks
    3 min walk
  • Burger King
    11 min walk

About this property

Hyatt House Richmond / Short Pump

Hotel near Short Pump Town Center
Consider a stay at Hyatt House Richmond / Short Pump and take advantage of a free breakfast buffet, a grocery/convenience store, and a rooftop terrace. Stay connected with free in-room WiFi, and guests can find other amenities such as a firepit and dry cleaning/laundry services.
You'll also find perks like:
  • Free self parking
  • Express check-out, outdoor furniture, and an elevator
  • A 24-hour front desk, a front-desk safe, and a computer station
  • Guest reviews speak highly of the breakfast, helpful staff, and proximity to shopping
Room features
All 134 rooms include comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Designer toiletries and hair dryers
  • 42-inch flat-screen TVs with premium channels
  • Wardrobes/closets, microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 27 2026 to April 30 2026 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

Is Hyatt House Richmond / Short Pump pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hyatt House Richmond / Short Pump?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Hyatt House Richmond / Short Pump?

Check-out is at noon.

Where is Hyatt House Richmond / Short Pump located?

Located in Short Pump, this hotel is steps from Short Pump Town Center and 2.4 mi (3.9 km) from Sheltering Arms Institute. Elk's Lodge and Virginia Hospital & Health are also within 6 mi (10 km).

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Reviews

Hyatt House Richmond / Short Pump Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Amenities

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 646 out of 1001 reviews
Rating 8 - Good. 196 out of 1001 reviews
Rating 6 - Okay. 78 out of 1001 reviews
Rating 4 - Poor. 44 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

Reviews

8/10 Good

Melody

Liked: Cleanliness, property conditions & facilities
Location was nice. The kitchenette area is cute and very convenient.
Stayed 1 night in Dec 2025

10/10 Excellent

Robert Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and the area is very convenient for shopping and dining.
Stayed 2 nights in Sep 2025

8/10 Good

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The room was nice, very spacious, and clean. I would say they should make sure 3rd parties notify you that they’re undergoing renovations.
Stayed 1 night in Dec 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is under construction. The staff was efficient and responsive. I had 3 rooms the rooms were clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Charles J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly rooms were clean and breakfast was delicious. I will definitely stay here again.
Stayed 4 nights in Oct 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at the Hyatt. Rooms are spacious and the amenities are great. And especially like the location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with great dining options, outdoor mall, and always available parking near the entrance.
Stayed 2 nights in Oct 2025

10/10 Excellent

Chon

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Nice staff - extremely curteous and helpful. Good breakfast - a bit better than at most comparable hotels.
Stayed 1 night in Nov 2025

10/10 Excellent

Rashad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean room , would stay again
Stayed 1 night in Sep 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and room were comfortable and quiet. Very satisfied with the cleanliness of the room. Bed and pillows were very comfortable; slept well.
Stayed 1 night in Oct 2025

10/10 Excellent

Teryl

Liked: Cleanliness, amenities, property conditions & facilities
Nice room. Very clean. We had a small suite. Kitchen was equipped with a large frig, microwave, glassware, plates, silverware and even a dishwasher!
Stayed 2 nights in Nov 2025

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room! Easy check in and very comfortable. So happy to be so close to the short pump shopping center. My card was put to good use!
Stayed 3 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location great breakfast great help checking in and check out was great but that six dollar bottle of water is crazy in the room but all in all great day we will be
Room was in walking distance to the funny bone. I walked right downstairs and had dinner at the boathouse.
Stayed 1 night in Sep 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and dining options
Stayed 1 night in Jun 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice King Suite. Comfortable bed. Clean.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gwendolyn

Liked: Cleanliness, property conditions & facilities
Perfect location for shopping and food. The staff were excellent and friendly the rooms were clean and comfortable!
Stayed 2 nights in Jun 2025

8/10 Good

Ivan

Liked: Amenities
Disliked: Property conditions & facilities
The hotel looked great and the location was perfect. The only problem I had was that the shower didn’t have enough water pressure and the bathroom floor tiles were loose due to water damage.
Stayed 1 night in Jul 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the carpet..it was very clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

This was a nice hotel, clean, staff was friendly, and breakfast was very good with many options, and lots of seating. Great stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to dining and shopping.
Stayed 3 nights in May 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay surrounded by all types of stores.
Stayed 2 nights in May 2025

10/10 Excellent

Teawanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The the whole experience was what i wanted for my anniversary. The room description was exactly what was expected. The shopping, the staff and convenience was exactly what we needed. Awesome experience.
Stayed 1 night in Sep 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt House Richmond/Short Pump Hotel is a wonderful place to stay. I highly recommend this hotel because the staff was pleasant, the rooms were very clean, if we needed anything they would supply us with it and the hotel is surrounded by many shops and restaurants.
Stayed 7 nights in Jun 2025

10/10 Excellent

Keun Yeong

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean Everyone was nice whose working for hotel Especially breakfast was great
Stayed 2 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I come back every year and stay here while we shop. It is so convenient to walk out the front door and you are ready to shop. The staff is amazing and very friendly.
Stayed 1 night in Aug 2025