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Comfort Suites Innsbrook - Short Pump

2.5 star property
Victorian hotel with free breakfast and a fitness center

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Lobby
Exterior
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
4051 Innslake Dr, Glen Allen, VA, 23060

What's nearby

  • Short Pump Town Center - 4 min drive - 2.6 miles
  • Henrico Doctors' Hospital - 7 min drive - 5.3 miles
  • University of Richmond - 11 min drive - 7.2 miles
  • Lewis Ginter Botanical Garden - 13 min drive - 8.8 miles
  • Virginia Commonwealth University - 16 min drive - 12.7 miles

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Golden Corral - ‬17 min walk
  • ‪Noodles & Company - ‬8 min walk
  • ‪Cracker Barrel - ‬3 min drive
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬8 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Hotel near Short Pump Town Center
At Comfort Suites Innsbrook - Short Pump, you can look forward to a free breakfast buffet, laundry facilities, and a fireplace in the lobby. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
Other perks include:
  • Swimming pool with sun loungers
  • Free self parking
  • RV/bus/truck parking, an indoor pool, and access to a nearby health club
  • Express check-out, a computer station, and a 24-hour front desk
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 125 rooms offer comforts such as premium bedding and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Pillowtop mattresses, sofa beds, and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch flat-screen TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and mini fridges

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Does Comfort Suites Innsbrook - Short Pump have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Comfort Suites Innsbrook - Short Pump pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Comfort Suites Innsbrook - Short Pump?

Self parking is free at this property.

What time is check-in at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; Check-in end time: 7 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Comfort Suites Innsbrook - Short Pump?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Comfort Suites Innsbrook - Short Pump located?

Situated in the business district, this hotel is 1.8 mi (2.9 km) from Elk's Lodge and 2.6 mi (4.3 km) from Short Pump Town Center. Regency Square Mall and Sheltering Arms Institute are also within 6 mi (10 km).

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Comfort Suites Innsbrook - Short Pump Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 305 out of 1003 reviews
Rating 8 - Good. 239 out of 1003 reviews
Rating 6 - Okay. 179 out of 1003 reviews
Rating 4 - Poor. 135 out of 1003 reviews
Rating 2 - Terrible. 145 out of 1003 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10

The room was very clean and comfortable. Hotel staff is very friendly and helpful. Would definitely stay at this hotel again and recommend it to others.
Stayed 2 nights in May 2025

10/10

Nice
Stayed 2 nights in Jun 2025

10/10

Great hotel
Stayed 1 night in Feb 2025

10/10

It was an easy check in and the room was clean.
Stayed 1 night in Apr 2025

10/10

I enjoyed my stay for the price that was paid
Stayed 1 night in Apr 2025

10/10

Everything was wonderful with the property didn’t really have no issues. Staff was great. Rose is clean and neat.
Stayed 1 night in May 2025

2/10

My husband and his sister checked in for a visit to see a relative. They had to check out and go to another hotel. The rooms were filthy the water in the tub would not shut off and the sofas were missing the pillows. Not to mention there were some very sketchy people loitering outside of the hotel. I would NEVER recommend this hotel!!!!!
Stayed 1 night in Jun 2025

2/10

I was given keys for room that was still occupied.
Stayed 1 night in May 2025

10/10

For the level of care that the hotel is in, it's a bit overpriced. We didn't realize it was University of Richmond Graduation Weekend, which is why the rooms are priced high
Stayed 1 night in May 2025

6/10

Front desk staff was unimpressive they had no motivation and urgency to their job.
Stayed 1 night in May 2025

2/10

Horrible experience!
Stayed 1 night in May 2025

8/10

thank you for your help
Stayed 1 night in May 2025

2/10

The room wasnt ready then it was dirty
Stayed 2 nights in May 2025

6/10

The guy at the front desk was nice and accommodating. Overall the hotel seems a little rundown and neglected. Our room didn’t have toilet paper so we had to go ask the front desk at midnight. We were here for only about 8 hours overnight but it was cheap and got the job done.
Stayed 1 night in Apr 2025

2/10

Dirty room,, no towels, staff was not helpful at all! Not worth the money for sure.
Stayed 2 nights in May 2025

4/10

Beds were terrible. Carpet was not cleaned and needed to be vacuumed. The elevator had ketchup all on the floor. Hall smelled like dirty mop water.
Stayed 2 nights in May 2025

4/10

Furniture ripped and stained. Front desk receptionist very unfriendly and lack luster about our concerns. Never apologized on behalf of the hotel for the issues we raised
Stayed 2 nights in May 2025

4/10

The bathroom was dirty, I found a used bandaid in the shower drain, mold in the shower covered by wallpaper. Limited breakfast choices.
Stayed 4 nights in Apr 2025

6/10

For what you apt for it’s a deal. Staff was hit and miss as far as friendliness. The room is roomy. Just needs an update. Bed was ok. My back was killing me
Stayed 2 nights in Apr 2025

10/10

It was perfect!
Stayed 1 night in Jan 2025

6/10

While clean and quiet, this property is showing wear and tear and there was an unpleasant odor, maybe trying to coverup cigarette smoke? Nice staff, very convenient.
Stayed 1 night in Mar 2025

10/10

Everyone was so polite
Stayed 3 nights in Feb 2025

10/10

Clean
Stayed 1 night in Jan 2025

2/10

They told us that the entire 5th floor had damage from a recent storm - but there was no recent storm. The door to our room wouldn't open. I had to play with it for a while. Once opened, took 2 steps in and turned around. Smelled absolutely awful. Front desk said that our room had a leak that they tried to clean - so they knew about the leak but had no other rooms beside one that wasn't cleaned! Because I booked through Expedia, they couldnt refund me. By the way, this was all happening at 130am, and our 2 children were with us. So we were stranded with no hotel. We had to call and drive to hotels around the area until we finally found one that had a room available. This hotel should have never booked rooms if they couldn't guarantee that they were safe and clean. What a complete disgrace!
Stayed 1 night in May 2025

4/10

I visited Comfort Inn 5/3/25 to 5/4/25. We had to be moved to another room around 2:30am because the toilet overflowed. The attendant couldn't find a plugged. Prior to that I asked for some toilet paper. My bathroom didn't have any. The attendant searched high and low for some. He had to go to an empty room to get me some. The breakfast (Sausage and eggs) were burnt. This was supposed to be a relaxing weekend for me and my daughter that turned into a disaster.
Stayed 1 night in May 2025