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Comfort Suites Innsbrook - Short Pump

Property class: 2.5

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Photo gallery for Comfort Suites Innsbrook - Short Pump

A spacious lobby with a curved staircase, a reception desk, and a view into the dining area. - Comfort Suites Innsbrook - Short Pump (Glen Allen)
A hotel room with two beds, a desk, a chair, and a large window. - Comfort Suites Innsbrook - Short Pump (Glen Allen)
An indoor swimming pool with clear glass walls, blue lounge chairs, and a brick wall with windows. - Comfort Suites Innsbrook - Short Pump (Glen Allen)
A lobby with a curved staircase, a flag, a refrigerator, and seating area. - Comfort Suites Innsbrook - Short Pump (Glen Allen)
A modern hotel kitchen with a central island, microwave, coffee machines, and a buffet setup. - Comfort Suites Innsbrook - Short Pump (Glen Allen)
You can look forward to a free breakfast buffet, laundry facilities, and a fireplace in the lobby at Comfort Suites Innsbrook - Short Pump. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a bedside table with a lamp, and a small desk with a telephone.

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

A hotel room with a large bed, a desk with a television, a red armchair, and a small table with a lamp.

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

A hotel room with a bed, a red sofa, a brown chair, a small table, and a nightstand with a lamp.

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a bed, a red sofa, a brown chair, a small table, and a nightstand with a lamp.

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a kitchenette, a dining area with a red sofa, and a patterned carpet.

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

A hotel room with two beds, a desk, a chair, and a large window.

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

About the neighborhood

Located in Glen Allen, Comfort Suites Innsbrook - Short Pump is in the business district and near theme parks. Crump Park and Meadow Farm Museum and Virginia Randolph Museum are cultural highlights, and some of the area's attractions include Cobblestones Park and Cultural Arts Center Glen Allen. Looking to enjoy an event or a game while in town? See what's happening at Richmond Raceway or Arthur Ashe Athletic Center. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as hiking/biking trails. Visit our Glen Allen travel guide
Map
4051 Innslake Dr, Glen Allen, VA, 23060

What's nearby

  • A street view with a prominent clock tower labeled "Short Pump Town Center" and a yield sign.
    Short Pump Town Center
    6 min drive - 3.4 miles
  • Elk's Lodge
    6 min drive - 1.9 miles
  • Bowlero West End
    9 min drive - 3.5 miles
  • Cobblestones Park
    11 min drive - 6.2 miles
  • Regency Square Mall
    11 min drive - 5.7 miles

Getting around

  • Richmond Staples Mill Road Station
    17 min drive
  • Richmond Intl. Airport (RIC)
    28 min drive

Restaurants

  • Wawa
    15 min walk
  • Golden Corral
    18 min walk
  • Devil's Lettuce
    7 min walk
  • Starbucks
    8 min walk
  • Five Guys
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 on-site accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day

Service animals are welcome, and are exempt from fees

Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Comfort Suites Innsbrook - Short Pump have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Comfort Suites Innsbrook - Short Pump pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20.00 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; Check-in end time: 7 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Comfort Suites Innsbrook - Short Pump?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Comfort Suites Innsbrook - Short Pump located?

Situated in the business district, this hotel is 1.8 mi (2.9 km) from Elk's Lodge and 2.4 mi (3.9 km) from Short Pump Town Center. Bowlero West End and Regency Square Mall are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Comfort Suites Innsbrook - Short Pump Reviews

5.8

5.8

Cleanliness

5.4

Amenities

6.6

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 221 out of 1000 reviews
Rating 8 - Good. 151 out of 1000 reviews
Rating 6 - Okay. 177 out of 1000 reviews
Rating 4 - Poor. 169 out of 1000 reviews
Rating 2 - Terrible. 282 out of 1000 reviews

Reviews

Verified review

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and well kept. A touch of updating / small repairs needed in the washrooms but overall decent. Nice staff. Decent breakfast. Good value for the cost.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel everything was essentially located food shopping. It was a great stay
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Property conditions & facilities
The front desk staff was courteous and responsive to the request for more towels as well as a stopped toilet. We noticed in the morning of our departure that our smoke detector was missing its battery. Breakfast was poorly stocked, running out of milk as well as serving partly frozen eggs. We ate out the second morning. Though the hotel was giving a run down appearance, our beds were comfortable and and our room was clean.
Stayed 2 nights in Jun 2026
Verified review

2/10 Terrible

Tiffany

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Planned a peaceful and relaxing weekend getaway with my daughters only to arrive to an absolutely filthy hotel. The three rooms we were sent to were horrible. The pool, something the girls were looking forward to, had trash in and around it. The front desk clerk was very friendly and helpful. He gave me a full refund. Stranded with nowhere to go, I booked into a nearby hotel but had to pay twice as much! I called customer service for Choice. While they were apologetic for the experience, they did nothing more to make up for my experience. Overall, disappointing experience.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Ricardo

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice room great pool
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Harry Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon arrival, I pulled back sheets to find they were dirty. The front desk acknowledged my request for a new room. After checking in my new room, I discovered the water in the shower not getting hot, and a leak next to the big. I was moved again, only to find debris on the floor and pizza under the nightstand. I was moved again and the new room was clean, however, there was an odor I wasn't too satisfied with upon entering. I also requested a cleaning for the room, to which they changed towels, but neglected the beds. Didn't even rinse out the sink... Overall, the staff was super helpful and understanding.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful as usual
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Victor

Liked: Staff & service
Disliked: Amenities
Call before you book. I went when it was 100 degrees. The property appeared to be under construction. No AC in the halls, elevator, or lobby. The pool was closed. Cable was glitchy. No snacks or beverages in the lobby for purchase. Later found a vending machine in a closet. Sloppy workmanship with painting and caulking in the bathroom gave an icky vibe. However, the price was cheap, the AC in the room worked, the staff was pleasant, and it was centrally located.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
The staff was amazing.
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Renata

Friendly staff and consistent quality
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Vera

Liked: Amenities, property conditions & facilities
Staff was very nice. Room spacious. Wish they had more choices for breakfast.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice. And big, the bed is very comfortable.The bathroom and room was very clean and it's nice and quiet
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Joe

Liked: Property conditions & facilities
Disliked: Amenities
: cozy-room they need some upgrades bed was lumpy,lamp-shade-ripped the wallpaper and sheetrock in the shower was falling off autmans were stained with paint not eco-friendly
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Shayshana

Liked: Staff & service
Disliked: Cleanliness
The front desk was extremely courteous, however the conditions were out of his control. Roaches were everywhere unfortunately. The pool was open and the place seemed clean but the roaches were terrible.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Carpets dirty throughout toilet loose , breakfast area seemed clean ,
Room lock broken
No smoke detector
Wall paper and paint peeling
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Alejandro

Liked: Staff & service
Someone broke into the room and I woke up due to the noise and then they ran off. Went to the front desk and the staff was certainly friendly and eventually moved me. Not a good feeling.
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Oghenekome

Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality hotel. Remote had no batteries, some lamps had to lightbulbs, and toilet didn’t work. Unfortunate for such a good location.
Stayed 2 nights in Jul 2025
Verified review

4/10 Poor

Cheryl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had 2 towels for 3 people. Took over 24 hours before we got more. Kept being told housekeeping was doing laundry. Most of the staff sat on the patio smoking. Also door from pool to outdoors had to stay propped open because room keys didn’t work in the doors. Only positives were the breakfasts and was quiet in our room.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Kora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Didn’t make it 5 minutes

There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Devin

Liked: Staff & service, amenities, property conditions & facilities
Staff was nice and helpful. Property looks nice pool and Gym included. Room was clean but it was a dirty used towel hanging on the door in the bathroom and the 3rd floor hallway leading to my room smelled horrible and the people beside us smoked and you could smell in the bathroom so had to keep the door shut. It was also a lot of different type of people may or may not been on drugs. Our neighbors also had a fight at 5AM apparently someone stole something from him. The hotel itself was not bad at all it was really just some the people occupying it.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have lived in the Richmond tri cities area for 40 plus years and moved to the country, for work, about eight years ago. Knowing this as an affluent section of town we were pleased to book a room on such short notice for my upcoming early morning medical procedure. We arrived that evening and were impressed with the lobby with it's half-curved staircase leading to a 2nd floor dining area. We checked in and made our way to our 4th floor room. Opened the door to a spacious room with dirty mirrors, stained couch, and a carpet that hadn't been vacuumed in a while. I went to the bathroom to take a shower and spent at least 10 minutes trying to find the hot setting on the shower control,(I'm a retired plumber with over 30 years experience in the building maintenance field) the shower control shouldn't rotate 360 degrees! We settled in and went to sleep. I woke up and went to the bathroom to wash away the night, and waiting for me on the counter was a nice sized cockroach. Looking around I could see they were in the shower and crawling up the walls. We packed our things and left the room. Reaching the lobby to check-out, there was a bowl with a sign to leave the keycards. I had to enter the "employees only" door to the office to tell the young man with an attitude that I wanted a receipt. A really hard look should be taken at the management (or lack of) of this property!
One of many roaches
Spider
Shower diverter
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Warren

Nice hotel.
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Otto Alfredo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast very poor
Stayed 7 nights in Aug 2026
Verified review

6/10 Okay

Michael

Liked: Staff & service
It was nice place just needs updating and breakfast was limited from other comfort inns. The staff was nice
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Baray

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not use any of the room we booked a different hotel on their stuff was moldy full of cockroaches, chemical orders, dirty we need that place has to be inspected via a state health department
Stayed 3 nights in Aug 2026