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Premier Hotel The Richards

Property class: 4

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Photo gallery for Premier Hotel The Richards

A reception desk with a stone facade, white columns, and a chandelier. - Premier Hotel The Richards (Richards Bay)
A pool area with a tiled edge, lounge chairs, and a covered walkway with columns. - Premier Hotel The Richards (Richards Bay)
A covered outdoor area with palm trees, stone benches, and a fountain. - Premier Hotel The Richards (Richards Bay)
A buffet area with various food items and containers. - Premier Hotel The Richards (Richards Bay)
A reception desk with a sign reading "THE RICHARDS" in the background. - Premier Hotel The Richards (Richards Bay)
A terrace, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Premier Hotel The Richards. Treat yourself to a massage at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Room, Non Smoking

A hotel room with a large bed, a nightstand with a lamp, a wardrobe, and a framed artwork on the wall.

Executive Room, Non Smoking

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, Non Smoking

A hotel room with a bed, bedside lamps, a desk with a chair, a painting on the wall, and a chandelier.

Standard Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Room, 2 Twin Beds

A double bed with white and red striped bedding, two bedside tables with lamps, a wooden headboard, and a chair.

Executive Room, 2 Twin Beds

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

A double bed with white and red striped bedding, two bedside tables with lamps, a wooden headboard, and a chair.

Standard Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 King Bed

A hotel room with a bed, a TV, a dining table with plates and glasses, and a window with blinds.

Suite, 1 King Bed

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE EXECUTIVE KING BED

  • Sleeps 4
  • Free WiFi

DOUBLE NON SMOKING

  • Sleeps 4
  • Free WiFi

DOUBLE STANDARD

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Richards Bay, Premier Hotel The Richards is near the beach. Zululand Yacht Club and Empangeni Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Enseleni Nature Reserve and Richards Bay Game Reserve. Discover the area's water adventures with kayaking and snorkeling nearby, or enjoy the great outdoors with hiking/biking trails and skydiving. Visit our Richards Bay travel guide
Map
3 Hibberd Drive, Meerensee Richards Bay, Richards Bay, KwaZulu-Natal, 3901

What's nearby

  • Richards Bay Park
    4 min drive - 1.4 miles
  • Alkandstrand Beach
    6 min drive - 1.9 miles
  • Boardwalk Mall
    10 min drive - 5.7 miles
  • Enseleni Nature Reserve
    19 min drive - 11.7 miles
  • Tusk Umfolozi Casino
    27 min drive - 17.0 miles

Getting around

  • Richards Bay (RCB)
    18 min drive

Restaurants

  • Mariners Seafood Restaurant
    5 min drive
  • Wimpy
    9 min drive
  • The Outpost Restaurant
    14 min drive
  • Strandloper
    5 min drive
  • Ijusi
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: ZAR 245 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 3,918 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 8:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from September 1 2026 to January 31 2027 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately ZAR 245 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Frequently asked questions

Is Premier Hotel The Richards pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Premier Hotel The Richards?

Check-in start time: 8:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Premier Hotel The Richards?

Check-out is at 11 AM.

Does Premier Hotel The Richards provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Premier Hotel The Richards located?

This family-friendly Richards Bay hotel is located near the beach, within 2 mi (3 km) of Richards Bay Park, Alkandstrand Beach, and Zululand Yacht Club. Pelican Island and Lake Mzingazi are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Premier Hotel The Richards Reviews

7.4

Good

7.8

Cleanliness

7.6

Location

7.6

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 27 out of 88 reviews
Rating 8 - Good. 29 out of 88 reviews
Rating 6 - Okay. 16 out of 88 reviews
Rating 4 - Poor. 9 out of 88 reviews
Rating 2 - Terrible. 7 out of 88 reviews

Reviews

Verified review

8/10 Good

Pragasen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Spa facilities

Excellent Spa facilities, especially the happy hour rates.
Verified review

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Protea Tambo Airpott Hotel- Great!

Second stay in this property in two months and enjoyed it even more the second time because the weather was better and we could sit outside at the pool!
Verified review

8/10 Good

Enett

Liked: Cleanliness, staff & service, room comfort

Happy Traveller

Stay here for business often. Economic hotel.
Verified review

10/10 Excellent

Mimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay:Premier hotel

What an amazing experience! Great hotel, friendly staff and wonderful rooms.Definitely visiting again next year.
Stayed 8 nights in Dec 2017
Verified review

8/10 Good

agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

night in Richards Bay

Spent the night here on our way to Tembe Elephant Park.
Verified review

8/10 Good

Joerg

Liked: Cleanliness, staff & service
Disliked: Room comfort

Friendly and helpful staff

Excellent stay with friendly staff. Pool is small but next to the harbour and beach not really necessary.
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definetly recommend to another person

It was my first time at this hotel really loved it...
Verified review

6/10 Okay

Geoffrey

Liked: Cleanliness

Richards Hotel.

The food is consistently the best in town. Every day your electronic room key gets re-set, so must be reprogrammed.
Verified review

10/10 Excellent

Excellent service

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

great
Stayed 1 night in Sep 2017
Verified review

10/10 Excellent

Zandile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fabulous...we enjoyed our stay there your rooms are so wow...spotless clean...only one thing that was missing n that thing is the bar fridge... otherwise your place roooocks...!!! We want to visit again....your staff as well is so nice and friendly...keep it up...!!!!!
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and help full other guests was very inconsiderate. A lot of noise early morning and at night
Verified review

10/10 Excellent

Yasin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Save money enjoy comfort

It's one of the peacefully situated very neat and clean and comfortable. Though I live only 20km away from hotel still I book and enjoy. It's very presentable. Just needs some halaal food for Muslim people so it can be more famous to even dine there. One suggestion to the owner try to build a massive comfortable swimming pool with all luxury around the pool.
Stayed 1 night in Dec 2021
Verified review

6/10 Okay

Andries

Liked: Cleanliness
Disliked: Staff & service
Restaurant service was very average and food was not worth eating.
Verified review

4/10 Poor

Monique

Disliked: Cleanliness, staff & service, room comfort
Definately not a 4 start hotel !!!!!!!!!
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hotel if you are in Richards Bay with a reason

It seems that the only people who go to Richards Bay are on business, or are there to visit relatives. Not much of a tourist attraction! We were there to visit family-related locations. The hotel is far away from anything, which is OK if you have a car - which is the only way to get there! We were pleased with the hotel, which is easy to find, and were given a room overlooking the indoor courtyard. Very nice. Good food in the restaurant - which is very helpful, because there is nothing else around the hotel without going into the civic centre. The latter largely boasts fast food outlets.
Stayed 3 nights in Feb 2018
Verified review

8/10 Good

Sideshwar

Liked: Cleanliness, staff & service, property conditions & facilities

Twin beds

We booked a 2 twin-bedded rooms but were given 2 rooms with double beds instead. This was not good, but 1 room was bedding was subsequently changed, and the twin beds emerged. Rooms were clean overall, although the sink in one room was not very clear, and water emptied slowly.
Stayed 2 nights in Mar 2023
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Worse hotel I have been too

Managers very friendly and kind. Waiters are dreadful, they never come and take Your order, you have to stand up nd get it yourself. Even if the order is made. They would take 10minutes just to serve drinks. Not good at all.
Verified review

2/10 Terrible

Mthembeni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No value for money

It was a great disappointment for the four star, it's so like the two star
Verified review

6/10 Okay

PIERRE

Liked: Cleanliness
Disliked: Staff & service, room comfort

TERRIBLE PILLOWS.... RECEPTION USELESS...

OVERALL IT WAS OKAY... THE RECEPTION COULD NOT FIND OUR RESERVATION AND REPLIED TO US AND SAID " PHONE HOTELS.COM AND SORT IT OUT WITH THEM " AFTER I WENT OFF AT HER SHE MADE A PLAN TO PHONE (WITH OUR CELLPHONE) TO FIND THE DETAILS... I REALLY FELT THAT IT WAS NOT 4 STAR TREATMENT WE RECIEVED AT ALL...
Verified review

4/10 Poor

dbcme

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Quite basic - not much more

It's just the hotel, with nothing else around the property. Standard Protea room amenities. Wi-Fi was down (for two weeks!) and check-in staff did not advise of this, making it a frustrating experience in-room trying to troubleshoot my hardware. Could hear occupants from next room wake up (alarm clock) and shower, though the bed and bedding in my room was comfortable. TV had a chronic hum-like noise on each of the channels which made it slightly difficult to hear. One of the few Protea's that offers a fitness center, so that was one of the few pluses on this trip. Overall, just an OK stay. Consider other hotels alongside this to ensure you get one that meets your needs.
Verified review

2/10 Terrible

Maria

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Disaster stay. VERY NOISY!

My young daughter and I travelled alone and shared a room. I will not recommend this hotel to anyone and definately not go back there. VERY noisy, guests party in their rooms from 11pm to 4am, non-stop. Bedroom doors are left open with loud music and guests shouting. Some guests even cooked food in their room, bringing their own slowcookers, causing power failures in other rooms!! The building is not very soundproof and any noise in the hall can be heard in your bedroom. We stayed for 4 nights and I had not much sleep during that whole time. No manager was on duty Saturday, could not take the matter up with anyone.
Stayed 3 nights in Aug 2018
Verified review

10/10 Excellent

DSP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Staff. Exceptional Comfort. Great Locati

I have only in the last year of so discovered the Premier Hotel chain and I have had each and every time an exceptional experience. I travel a great deal with my work and I have a found a few hotels around the world that I look forward to staying at and this hotel chain is one of them. I arrived on the 12 May in the evening and was provided with a room that was a pleasure to return to each day. It was tastefully decorated wth a bathtub, shower, basic, etc with plenty of towels and other bathroom comforts. My room had a large size bed with pillows and more pillows. I had a fridge and a well stocked coffee and cookie station. My room overlooked a beautiful lush garden and my internet was strong and fast.... That evening i enjoyed a buffet dinner that had a large selection of food dishes for me (I am a vegetarian) and the staff were highly attentive to my dining needs. In the morning I was pleasantly surprised with another large selection of breakfast options and during my meal the General Manager ( a real gentleman) came and introduced himself to me and was genuinely interested in my experience at the hotel.... Unfortunately for me, I had left my lights on and my car would not start.... I went to see the general manager about the situation and he said "no problem' we are here to help... Now I have never been in a hotel where a GM rolls up his sleeves and pushes a car for a guest but I can assure you that this is the kind of man that the GM is....Although we could not get the ca
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

Will not be staying here again

We stayed here for 5 nights and definitely not worth the money paid. Had various issues from day 1 eg. fridge was not working when we arrived, someone came and had a look at it and said that it was okay, to cut a long story short, we eventually got a new fridge on day three after our stuff got spoiled. Secondly the safe was not working, we called two times and each time someone came to reset the safe, it was only on the third call did they realize that the batterries needed to be changed. Then our room card did not work two days in a row before we had to go to reception and tell them to encode it for our entire stay. We also ordered room service one of the evenings and some of the items orderd were not available even though it was listed so we ended up with our second choices. Fair enough, things happen but most of these could have be avoided and worst of all, not once did someone apologize for anything! Definitely not 4* service. I must say that the room was comfortable, although it would have been better if there was a double bed instead of two single beds pushed together. We booked the superior room which was okay but cannot be compared to other similar priced hotels. To top everything off, the gym and pool was out of order. Lets hope that no one else has the same experience.
Verified review

2/10 Terrible

Le Roux

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

Property was not clean. Stains/Marks on the floors in the foyer and in the room. Very noisy. No facilities/services available after 9pm, including no food/beverage. Very old and tired furniture. Staff seemed inconvenienced during check-in.
Stayed 2 nights in Mar 2022
Verified review

6/10 Okay

Charl

Average hotel at best breakfast was disappointing for the money but great wifi though
Stayed 1 night in Sep 2021