I asked for an early check in option and was told it wasn’t possible (no problem there) but the confirmation email said i could leave my luggage there until my check in time. I never received any codes for front door or luggage room, on the day of my check in I got to the building and couldn’t get in, so I stayed out in the rain until another guest was leaving and I took the change to get in the building. Coffee machine wasn’t working, I was wet and couldn’t get in the luggage room to drop my bags (i was still early for my check in), so even if I wanted to leave I wasn’t able to get back inside since I still had no codes. Usually all the other hotels I have been to send out the front door code at least 12 hrs before check in.
I saw one of the staff persons and asked her for the luggage room code, after showing proof I was staying there, and they were very helpful, even though I was trying to chat via costumer service with the facility I was getting no replies. Was able to drop my bags and go out to eat something, that’s when I got and email with all the codes, including my room #. When I got to my room it was so dusty, that it was obvious nobody stayed there that morning, so the courtesy (or even if they wanted to charge me a fee for an early check in) was denied without a reasonable reason. There were also what it looked like sauce stains on the floor, I immediately started to look for a different place to stay and asked if I could change the length of my stay n they said no