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SureStay Plus Hotel by Best Western Reno Airport

2.5 star property
Guests find tranquility in the garden oasis and seasonal pool with sun loungers at this Reno hotel, where the attentive multilingual staff earns top ratings

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Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby - SureStay Plus Hotel by Best Western Reno Airport (Reno)
Lobby - SureStay Plus Hotel by Best Western Reno Airport (Reno)
BBQ/picnic area - SureStay Plus Hotel by Best Western Reno Airport (Reno)
Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed) | Bathroom | Combined shower/tub, eco-friendly toiletries, hair dryer, towels - SureStay Plus Hotel by Best Western Reno Airport (Reno)
Breakfast and dinner served - SureStay Plus Hotel by Best Western Reno Airport (Reno)
SureStay Plus Hotel by Best Western Reno Airport, in the heart of Reno, offers a welcoming retreat. Guests can dine at the on-site restaurant for breakfast and dinner, enjoy free self-parking, and use the laundry facilities. Previous guests praise the helpful staff.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(16 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Suite, 1 King Bed, Non Smoking, Fireplace | Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace

7.8 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Accessibility - 1 King, Roll-in Shower, Nonsmoking

Premium bedding, blackout drapes, iron/ironing board

Accessibility - 1 King, Roll-in Shower, Nonsmoking

  • Sleeps 2

View all photos for 2 queen beds, nonsmoking

Premium bedding, blackout drapes, iron/ironing board

2 queen beds, nonsmoking

  • Sleeps 4

View all photos for Accessibility - 2 Queen, Roll-in Shower, Nonsmoking

Premium bedding, blackout drapes, iron/ironing board

Accessibility - 2 Queen, Roll-in Shower, Nonsmoking

  • Sleeps 2

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed) | Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly) | Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.4 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room) | Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

In the entertainment district, SureStay Plus Hotel by Best Western Reno Airport is in Reno/Tahoe Airport, a neighborhood in Reno with good airport proximity. National Automobile Museum and Nevada Museum of Art are cultural highlights and Great Basin Adventure is a popular area attraction. Looking to enjoy an event or a game? See what's going on at National Bowling Stadium or Reno Events Center. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as mountain climbing and hiking/biking trails in the area. Visit our Reno travel guide
Map
1981 Terminal Way, Reno, NV, 89502

What's nearby

  • Truckee River
    Truckee River
    3 min drive - 1.2 miles
  • Grand Sierra Resort Casino
    3 min drive - 1.8 miles
  • Grand Bay Driving Range
    3 min drive - 1.6 miles
  • Cinemark Century Park Lane 16
    5 min drive - 1.8 miles
  • Virginia Lake Park
    5 min drive - 2.1 miles

Getting around

  • Reno Station
    11 min drive
  • Reno Tahoe Intl. Airport (RNO)
    3 min drive

Restaurants

  • McDonald's
    3 min drive
  • Burger King
  • Timber Ridge
    7 min walk
  • Denny's
    10 min walk
  • Reno Draft House
    12 min walk

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Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Uncovered extended parking on site (USD 18 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crosswinds
  • Plaza Court

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 9 meeting rooms
  • Computer station
  • Conference center (4,400 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered extended parking fee: USD 18.00 per day
  • Pet fee: USD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Frequently asked questions

Does SureStay Plus Hotel by Best Western Reno Airport have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–9:00 PM. The pool will be closed during the winter.

Is SureStay Plus Hotel by Best Western Reno Airport pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 20 per accommodation, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Reno Airport?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. After-hours check-in is not available.

What time is check-out at SureStay Plus Hotel by Best Western Reno Airport?

Check-out is at 11 AM.

Does SureStay Plus Hotel by Best Western Reno Airport provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is SureStay Plus Hotel by Best Western Reno Airport located?

Located in Reno/Tahoe Airport, this hotel is within 3 mi (5 km) of Reno-Sparks Convention Center, National Automobile Museum, and Nevada Museum of Art. National Bowling Stadium and Reno Events Center are also within 3 mi (5 km).

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Reviews

SureStay Plus Hotel by Best Western Reno Airport Reviews

8.0

Very Good

8.4

Cleanliness

7.4

Amenities

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 659 out of 1531 reviews
Rating 8 - Good. 433 out of 1531 reviews
Rating 6 - Okay. 256 out of 1531 reviews
Rating 4 - Poor. 104 out of 1531 reviews
Rating 2 - Terrible. 79 out of 1531 reviews

Reviews

Verified

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, good parking
Stayed 1 night in May 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located across from the Reno airport. The place was very clean and the staff very helpful and friendly. We have stayed there before and will do it again.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Indian restaurant on-site, desk service was great, and the courtyard garden is lovely and serene. The pool was exceptionally clean.
Stayed 1 night in May 2026
Verified

10/10 Excellent

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lighting, and parking space were something we liked . Staff was very helpful with directing us to parking areas, thank you!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Suzi

The guy who drove the shuttle was so cheerful and friendly
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been staying in this hotel for 4 years on every Jam On It Tourney. The staff are very nice and friendly. Excellent customer service.
Stayed 3 nights in May 2026
Verified

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from the airport. Convenient. Rooms are a little dated but the mattress and pillows were spectacular. Spent a week at different resorts (Reno/Lake Tahoe) and this hotel had the best!
Stayed 1 night in May 2026
Verified

8/10 Good

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very clean. Bathroom had some peeling wallpaper and discolored walls. Overall, was nice. We traveled with our small dog. They included a dog bed and snacks for our small dog. Although right next to the airport and a freeway. it was very quiet inside. Would stay at again.,
Stayed 1 night in May 2026
Verified

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great room for the price.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities
Clean room, great shuttle service friendly staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities
The room was comfortable and service was great
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Kimrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows. Oh man, they were the absolute WORST EVER. Like sleeping on a watermelon! The mattress was comfy at least :/ Otherwise, this has always been a favorite place to stay. It will be nice when the garden is available to sit in again. Parking is good, the price is good.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Todd

Liked: Cleanliness, staff & service
Friendly, helpful staff; easy, on demand shuttle to RNO, and clean rooms. Great option for a very inexpensive stay near the airport
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay....nice staff wish they provided breakfast
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room comfy bed
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well. Great location across from airport. Restarant and bar.
Stayed 25 nights in Jan 2026
Verified

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service, amenities
Rooms were clean. Person who checked us in was not very friendly.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great clean rooms
Stayed 4 nights in Jan 2026
Verified

8/10 Good

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very large, convenient to parking and excellent for folks staying with a dog
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Toni

Disliked: Amenities, property conditions & facilities
We had a handicapped room that was far away from the entrance. Why not have those rooms closer? The shower had mold in the cracks. One side of the bed the mattress was lower that the other side, I almost rolled off. I will not be staying there again. On the plus side, the bartender was great. She was friendly and took care of her customers. The drinks were very reasonable.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Xochitl

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was polite
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usually stay here for overnights in town. The rooms are nice, parking is convenient and the rates are fantastic.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Riki

Liked: Cleanliness
Clean room, right next to the airport. Comfy bed. Nothing fancy but great for an overnight stay and early morning flight
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Van

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean close to airport and shopping
Stayed 1 night in Dec 2025
Verified

8/10 Good

BRENDA

Liked: Cleanliness
Staff was helpful and the room was very clean
Stayed 1 night in Jan 2026