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SureStay Plus Hotel by Best Western Reno Airport

2.5 star property
Guests find tranquility in the garden oasis and seasonal pool with sun loungers at this Reno hotel, where the attentive multilingual staff earns top ratings

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Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby - SureStay Plus Hotel by Best Western Reno Airport (Reno)
BBQ/picnic area - SureStay Plus Hotel by Best Western Reno Airport (Reno)
Breakfast and dinner served - SureStay Plus Hotel by Best Western Reno Airport (Reno)
Lobby - SureStay Plus Hotel by Best Western Reno Airport (Reno)
Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed) | Bathroom | Combined shower/tub, eco-friendly toiletries, hair dryer, towels - SureStay Plus Hotel by Best Western Reno Airport (Reno)
SureStay Plus Hotel by Best Western Reno Airport, in the heart of Reno, offers a welcoming retreat. Guests can dine at the on-site restaurant for breakfast and dinner, enjoy free self-parking, and use the laundry facilities. Previous guests praise the helpful staff.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Air conditioning

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Suite-1 King Bed, Non-Smoking, Fireplace, Flat Screen Television, Sitting Area, Microwave And Refrigerator

Premium bedding, blackout drapes, iron/ironing board, cribs (free)

Suite-1 King Bed, Non-Smoking, Fireplace, Flat Screen Television, Sitting Area, Microwave And Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, blackout drapes, iron/ironing board, cribs (free)

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(18 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Suite, 1 King Bed, Non Smoking, Fireplace | Premium bedding, blackout drapes, iron/ironing board, cribs (free)

Suite, 1 King Bed, Non Smoking, Fireplace

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Accessibility - 1 King, Roll-in Shower, Nonsmoking

A hotel room with a bed, desk, chair, and lamps.

Accessibility - 1 King, Roll-in Shower, Nonsmoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite-1 King Bed, Non-Smoking, Pet Friendly Room, Microwave And Refrigerator, Wi-Fi

Lobby

Suite-1 King Bed, Non-Smoking, Pet Friendly Room, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed) | Premium bedding, blackout drapes, iron/ironing board, cribs (free)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly) | Premium bedding, blackout drapes, iron/ironing board, cribs (free)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout drapes, iron/ironing board, cribs (free)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.4 out of 10
Good
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout drapes, iron/ironing board, cribs (free)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room) | Premium bedding, blackout drapes, iron/ironing board, cribs (free)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout drapes, iron/ironing board, cribs (free)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

In the entertainment district, SureStay Plus Hotel by Best Western Reno Airport is in Reno/Tahoe Airport, a neighborhood in Reno with good airport proximity. National Automobile Museum and Nevada Museum of Art are cultural highlights and Great Basin Adventure is a popular area attraction. Looking to enjoy an event or a game? See what's going on at National Bowling Stadium or Reno Events Center. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as mountain climbing and hiking/biking trails in the area. Visit our Reno travel guide
Map
1981 Terminal Way, Reno, NV, 89502

What's nearby

  • A river flowing through a forested area with houses on the right bank.
    Truckee River
    3 min drive - 1.2 miles
  • Grand Sierra Resort Casino
    3 min drive - 1.8 miles
  • Grand Bay Driving Range
    3 min drive - 1.6 miles
  • Cinemark Century Park Lane 16
    5 min drive - 1.8 miles
  • Virginia Lake Park
    5 min drive - 2.1 miles

Getting around

  • Reno Station
    11 min drive
  • Reno Tahoe Intl. Airport (RNO)
    3 min drive

Restaurants

  • McDonald's
    3 min drive
  • Burger King
    20 min walk
  • Carl's Jr.
    20 min walk
  • Timber Ridge
    7 min walk
  • Reno Draft House
    12 min walk

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Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Uncovered extended parking on site (USD 18 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crosswinds
  • Plaza Court

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 9 meeting rooms
  • Computer station
  • Conference center (4,400 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered extended parking fee: USD 18.00 per day
  • Pet fee: USD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Frequently asked questions

Does SureStay Plus Hotel by Best Western Reno Airport have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–9:00 PM. The pool will be closed during the winter.

Is SureStay Plus Hotel by Best Western Reno Airport pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 20 per accommodation, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Reno Airport?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. After-hours check-in is not available.

What time is check-out at SureStay Plus Hotel by Best Western Reno Airport?

Check-out is at 11 AM.

Does SureStay Plus Hotel by Best Western Reno Airport provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is SureStay Plus Hotel by Best Western Reno Airport located?

Located in Reno/Tahoe Airport, this hotel is within 3 mi (5 km) of Reno-Sparks Convention Center, National Automobile Museum, and Nevada Museum of Art. National Bowling Stadium and Reno Events Center are also within 3 mi (5 km).

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Reviews

SureStay Plus Hotel by Best Western Reno Airport Reviews

8.0

Very Good

8.2

Cleanliness

7.4

Amenities

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 699 out of 1633 reviews
Rating 8 - Good. 460 out of 1633 reviews
Rating 6 - Okay. 269 out of 1633 reviews
Rating 4 - Poor. 116 out of 1633 reviews
Rating 2 - Terrible. 89 out of 1633 reviews

Reviews

Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable quiet stay
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and nice staff.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Willow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport for a quick stay, late check in went very well, I’ll be back soon!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was clean and comfortable , 100% I recommend
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel that is clean, bed was comfortable, good shower,
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Marie Chrystalette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient. We felt safe staying there.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Amer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained with a fast shuttle service to the airport!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at the front desk. We needed an accessible room and they were very helpful in getting one for us. Room was clean. We would definitely stay here again
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Leisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, check-in was efficient, extended parking for our trip was convenient and the airport shuttle was quick and easy. All reasons to book here when traveling from/back to the airport.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The on site restaurant has very tasty, reasonably priced indian food. The lovely courtyard is a beautiful green oasis in summertime. The shuttle is extremely useful.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for only one night, but the hotel was clean, comfortable and reasonably priced. Very close to the airport with a shuttle included. I would stay here again!
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, good parking
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, loved that it had a fridge. Nice room, a little outdated all around, but if you're just looking for a place to sleep or rest, it's a good choice
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located across from the Reno airport. The place was very clean and the staff very helpful and friendly. We have stayed there before and will do it again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pet friendly room, it was large, and there was even a dog bed in the room. I'd suggest for them take out the carpeting in rooms like that, as it seems to hold smells. The bed was very comfy, as were the pillows. Good room for the price paid (around $100-150 cheaper than other hotels we looked at). Location was convenient enough and because it wasn't in a neighborhood-there seemed to be less homeless/drug addicts hanging around outside the property which made me feel a bit safer. Overall, would stay here again if needed.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Indian restaurant on-site, desk service was great, and the courtyard garden is lovely and serene. The pool was exceptionally clean.
Stayed 1 night in May 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean. None of the TVs were working the day of my stay but probably an anomaly.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lighting, and parking space were something we liked . Staff was very helpful with directing us to parking areas, thank you!
Stayed 1 night in May 2026
Verified review

8/10 Good

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All employees were friendly. Indian food in the lobby bar was delicious. The room was clean but a bit dated - slight “cigarette smoke of yesteryear” scent. Convenient to the airport with on demand shuttle.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Suzi

The guy who drove the shuttle was so cheerful and friendly
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been staying in this hotel for 4 years on every Jam On It Tourney. The staff are very nice and friendly. Excellent customer service.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff is always fantastic, and I love that it’s within walking distance to the airport.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from the airport. Convenient. Rooms are a little dated but the mattress and pillows were spectacular. Spent a week at different resorts (Reno/Lake Tahoe) and this hotel had the best!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, the staff was very helpful when needed.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great room for the price.
Stayed 1 night in Mar 2026