Ratings based on 17,996 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
AARP Travel Center Verified Reviews
4 out of 5
by A verified traveler from Reno

Posted Dec 8, 2019 on Expedia
The carpet needed attention along the perimeter of the room where the vacuum did not pick up. You can see the haze also around the legs of the desk.
4 out of 5
by A verified traveler from Silver Spring, MD

Posted Dec 7, 2019 on Expedia
The Grand Sierra is a very nice facility, and all that was available was superb. They were however going through renovations, which took away from what otherwise was a great experience. The A Tower rooms were recently remodeled and it shows.
Comment from Hotel Management
Dec 7, 2019 by GSR, Hotel Management
Thank you for taking your time to leave a review, your feedback is appreciated! We do apologize for any inconvenience experienced while we are working to better our property. We hope to welcome you again soon, and safe travels!
5 out of 5
by A verified traveler

Posted Dec 6, 2019 on Expedia
Comment from Hotel Management
Dec 6, 2019 by GSR, Hotel Management
Thank you for taking time to leave a review! Your feedback is appreciated, and we look forward to welcoming you again soon.
5 out of 5
by A verified traveler

Posted Dec 6, 2019 on Expedia
We only stayed 1 night. The rooms were really nice. Staf we encounterrd were really nice too.
Comment from Hotel Management
Dec 6, 2019 by GSR, Hotel Management
Thank you for taking the time to review your stay! Your feedback is appreciated. We look forward to welcoming you again in the future, and safe travels!
5 out of 5
by A verified traveler

Posted Dec 6, 2019 on Expedia
Comment from Hotel Management
Dec 6, 2019 by GSR, Hotel Management
We are thrilled to hear your stay was grand! Thank you for leaving a review for the hotel, we look forward to having you back again soon.
5 out of 5
by A verified traveler

Posted Dec 6, 2019 on Expedia
Secluded but still really close to all the attractions in Reno.
Comment from Hotel Management
Dec 6, 2019 by GSR, Hotel Management
We are thrilled to hear your stay was grand!
3 out of 5
by A verified traveler

Posted Dec 5, 2019 on Expedia
Did not like being placed in a room so far from the elevators
Comment from Hotel Management
Dec 5, 2019 by GSR, Hotel Management
Thank you for your feedback! We look forward to welcoming you again soon.
5 out of 5
by A verified traveler from Bay Area

Posted Dec 5, 2019 on Expedia
The bathrooms were very nice with tall shower heads.
Comment from Hotel Management
Dec 5, 2019 by GSR, Hotel Management
We are thrilled to hear your stay was grand! Thank you for taking your time to leave a review. Safe travels and we look forward to welcoming you again soon.
5 out of 5
by A verified traveler

Posted Dec 5, 2019 on Expedia
Comment from Hotel Management
Dec 5, 2019 by GSR, Hotel Management
We are thrilled to hear your stay was grand!
3 out of 5
by A verified traveler

Posted Dec 3, 2019 on Expedia
Comment from Hotel Management
Dec 4, 2019 by GSR, Hotel Management
Thank you for your feedback! We look forward to welcoming you again soon.