Ratings based on 4,142 Verified Reviews

4.2 out of 5
78% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
5 out of 5
by A verified traveler

Posted Jan 20, 2020 on Expedia
Comment from Hotel Management
Jan 20, 2020 by Pullman GM, Hotel Management
We appreciate you sharing your review and look forward to welcoming you back soon. We are at your service today and in the future, Richard.
5 out of 5
by A verified traveler

Posted Jan 19, 2020 on Expedia
An excellent hotel and to top it off the TV had multiple streaming services!
Comment from Hotel Management
Jan 20, 2020 by Pullman GM, Hotel Management
Thank you very much for your review and kind recognition, it will be shared accordingly this week. We look forward to your return. Meanwhile, we remain at your service. Richard
5 out of 5
by A verified traveler

Posted Jan 19, 2020 on Expedia
Very nice hotel, the staff was very accommodating and friendly, and secured parking garage is a plus. Definitely would stay here again!
Comment from Hotel Management
Jan 20, 2020 by Pullman GM, Hotel Management
We are delighted to read that our team members were accommodating and friendly, your kind recognition will continue to be shared as I visit the various departments this week. Thank you for staying with us and for sharing your review. We look forward to welcoming you back soon. Richard
3 out of 5
by A verified traveler

Posted Jan 18, 2020 on Expedia
I was not aware of the $28 per night parking fee.
Comment from Hotel Management
Jan 20, 2020 by Pullman GM, Hotel Management
Thank you very much for your review. I trust that our team members showed you our appreciation for being our guest and that you enjoyed your stay with us. I am truly sorry that you were not aware of our incidental fees. We remain at your service and look forward to welcoming you back during your next visit to the Redwood City area. Richard
5 out of 5
by A verified traveler from Orlando, FL

Posted Jan 14, 2020 on Expedia
I loved the property, it was beautiful, the staff were all extremely nice, and helpful!. The only thing I was not satisfied with was the bed, it was a bit uncomfortable!! But my overall experience was amazing!!. I will definitely recommend the hotel!
Comment from Hotel Management
Jan 15, 2020 by Anthony Murcia , Hotel Management
Thank you for choosing to stay at the Pullman Hotel. We are delighted that you enjoyed your stay with us here at the Pullman. If there is anything I can do for you please let me know. Thank you, Anthony Murcia Director of Front Office
1 out of 5
by A verified traveler from Los Angeles

Posted Jan 14, 2020 on Expedia
Female at front desk was rude and not helpful. Bed sheets were stained
Comment from Hotel Management
Jan 15, 2020 by Anthony Murcia, Hotel Management
Good Morning, Thank you for choosing to stay at the Pullman Hotel. . May I ask what happened with the female agent? Was this at check in? Thank you, Anthony Murcia Director of Front Office
5 out of 5
by A verified traveler from Portland, OR

Posted Jan 13, 2020 on Expedia
Excellent service and staff at this location. Best in area, in my opinion.
Comment from Hotel Management
Jan 13, 2020 by Pullman GM, Hotel Management
We are delighted to know you enjoyed your most recent stay with us. Thank you very much for your participation. We look forward to being of service to you again soon. Richard
2 out of 5
by A verified traveler

Posted Jan 13, 2020 on Expedia
I didn't like that when you get there they have parking but the charge $28 dollars for night parking if I would know this before booking I would chose another hotel.
Comment from Hotel Management
Jan 13, 2020 by Pullman GM, Hotel Management
Thank you very much for your review. We are truly sorry for the inconvenience you experienced with our parking fees. Please know that we ensure these are properly posted in the respective websites. I trust that our team members showed you our appreciation for being our guest during the course of your stay. We remain at your service and look forward to welcoming you back soon. Richard
4 out of 5
by A verified traveler

Posted Jan 12, 2020 on Expedia
I missed the French feeling and extras I received when it was the Sofitel. But it was fine other than that.
Comment from Hotel Management
Jan 12, 2020 by Anthony Murcia , Hotel Management
Thank you for choosing to stay at the Pullman Hotel. We are delighted that you enjoyed your stay with us here at the Pullman. If there is anything I can do for you please let me know. Thank you, Anthony Murcia Director of Front Office
5 out of 5
by A verified traveler from Redwood City San francisco

Posted Jan 12, 2020 on Expedia
My wife and daughter has allergies and usually when we stay in a hotel they usually starts sneezing and has stuffy nose but not this hotel. Our room does not look clean, it is clean.
Comment from Hotel Management
Jan 12, 2020 by Anthony Murcia , Hotel Management
Thank you for choosing to stay at the Pullman Hotel. We are delighted that you enjoyed your stay with us here at the Pullman. If there is anything I can do for you please let me know. Thank you, Anthony Murcia Director of Front Office