Apart-hoteles en Ravenstone

“Booked a specific room and got a much smaller one instead, nothing like the photos. Towels arrived with visible dirt, not properly washed. Area was advertised as non-smoking, but weed smell was coming into our room. Messaged at 1am, didn't hear back until 10am — only to be told we should've reported it immediately for action to be taken, which by then was pointless. Response time is usually within the hour, so this was a real drop in standards, especially since I'd flagged that we had a...