See all properties

SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property
Start your day right at this Duke University-adjacent hotel with a gym workout or a hearty full breakfast to fuel your adventures.

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior - SureStay Plus Hotel by Best Western Durham Medical Center (Durham)
Lobby - SureStay Plus Hotel by Best Western Durham Medical Center (Durham)
Free daily full breakfast - SureStay Plus Hotel by Best Western Durham Medical Center (Durham)
Pillowtop beds, desk, laptop workspace, blackout drapes - SureStay Plus Hotel by Best Western Durham Medical Center (Durham)
Lobby - SureStay Plus Hotel by Best Western Durham Medical Center (Durham)
SureStay Plus Hotel by Best Western Durham Medical Center is conveniently near Duke University. Guests enjoy practical amenities like a full breakfast, laundry facilities, a gym for quick workouts, and a business center with free WiFi for staying connected.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

2 Double Beds, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Work Desk

  • Sleeps 4

1 King Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Work Desk

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

1 King Accessible Mobility Accessible Roll in Shower Microwave Refrigerator Working Desk Non Smoking

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Roll In Shower, One Bedroom, Sofabed, 2 Bathrooms, Non-Smoking

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Living Area, Work Desk, Microwave and Refrigerator

  • Sleeps 4

Suite-2 Double Beds, Non-Smoking, One Bedroom, Sofabed, Living Room, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 6

Suite-1 King Bed, Non-Smoking, One Bedroom, Sofabed, Living Room, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

You may also like

Ad
Exterior

JB Duke Hotel

Durham
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 561 reviews
JB Duke Hotel

About the neighborhood

Located in Durham, SureStay Plus Hotel by Best Western Durham Medical Center is in the business district. Duke University Golf Club and Eno River State Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Glennstone Preserve and Occoneechee Mountain State Natural Area. Looking to enjoy an event or a game while in town? See what's happening at Cameron Indoor Stadium or Wallace Wade Stadium. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area. Visit our Durham travel guide
Map
3710 Hillsborough Rd, Durham, NC, 27705-2906

What's nearby

  • Duke University Chapel is located on the campus of Duke University in Durham, North Carolina and seats 1800 people.
    Duke University
    4 min drive - 3.6 miles
  • Bennett Place
    2 min drive - 1.3 miles
  • North Carolina Civil War Trail
    2 min drive - 1.3 miles
  • Rhine Research Center Museum
    3 min drive - 1.7 miles
  • Duke University Hospital
    3 min drive - 2.1 miles

Getting around

  • Durham Station
    7 min drive
  • Raleigh-Durham International Airport (RDU)
    23 min drive

Restaurants

  • Sheetz
    16 min walk
  • Chick-fil-A
    16 min walk
  • Cook Out
    4 min walk
  • McDonald's
    9 min walk
  • Shanghai Restaurant
    18 min walk

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel remodeled in 2022 and located near Duke University
You can look forward to free full breakfast, laundry facilities, and a gym at SureStay Plus Hotel by Best Western Durham Medical Center. Free WiFi in public areas, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a business center are available to all guests.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, 1 meeting room, and a 24-hour front desk
  • An elevator, a banquet hall, and laundry services
  • Guest reviews give top marks for the helpful staff
Room features
All 114 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like desk chairs and WiFi.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch HDTVs with premium channels
  • Full-sized refrigerators/freezers, microwaves, and coffee/tea makers

Similar properties

Lobby
Red Roof Inn Durham - Duke Univ Medical Center
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
6.8 out of 10, 1,002 reviews
Red Roof Inn Durham - Duke Univ Medical Center
Compare similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1989
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day, plus a deposit of USD 25 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

Frequently asked questions

Is SureStay Plus Hotel by Best Western Durham Medical Center pet-friendly?

Yes, SureStay Plus Hotel by Best Western Durham Medical Center allows dogs (limit 1 total) with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 25 per stay and a fee of USD 15 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-in start time: 3 PM; Check-in end time: 2:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Durham Medical Center located?

Situated in the historical district, this hotel is 1.5 mi (2.4 km) from Bennett Place and 2.5 mi (4.1 km) from Duke University. North Carolina Civil War Trail and Rhine Research Center Museum are also within 2 mi (3 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

5.8

5.8

Cleanliness

7.2

Location

6.8

Staff & service

5.2

Property conditions & facilities
Rating 10 - Excellent. 151 out of 1002 reviews
Rating 8 - Good. 188 out of 1002 reviews
Rating 6 - Okay. 229 out of 1002 reviews
Rating 4 - Poor. 216 out of 1002 reviews
Rating 2 - Terrible. 218 out of 1002 reviews

Reviews

6/10 Okay

Zelma

Staff was nice & breakfast was good.
Stayed 1 night in Sep 2025

6/10 Okay

Paul

Disliked: Amenities, property conditions & facilities
Courteous Staff. Rooms stark cold, minimum furnishings, clean bedding and linen. Outside appearance not the best!!
Stayed 1 night in Dec 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
The hotel is an older hotel. The room was clean and met what I needed for a single night stay. Fitness center, seasonal pool and breakfast were extra perks of the stay.
Stayed 1 night in Oct 2025

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Bad

Hotel was comfortable, area was a little sketchy with homeless people in area and abandoned vehicles in parking lot.
Stayed 4 nights in Sep 2025

8/10 Good

Kahila

Liked: Staff & service
Disliked: Property conditions & facilities
The breakfast was limited really no real options but it didnt taste bad checkin was swift and easy but my room is a different story this hotel is in dire need to be remodeled
Stayed 2 nights in Oct 2025

10/10 Excellent

Vanecia

Liked: Cleanliness, staff & service, property conditions & facilities
The safe was very friendly and it’s quiet.
Stayed 1 night in May 2025

4/10 Poor

Willie

Disliked: Cleanliness, property conditions & facilities
I went to breakfast when it was halfway over and the food n drink was almost gone except for bread for toast. The freshness of the milk n cereal was questionable. The room could have been cleaner. The location was good - easy on,/off to 85 and restaurants close by.
Stayed 1 night in Sep 2025

8/10 Good

Beverly Joan

Liked: Cleanliness, staff & service
The hotel was good accommodations for an overnight/weekend stay. The location was very convenient for shopping, walking, eating, and access to the interstate.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Desperately need to wash the windows. The rest of room was clean. No frills. Need extra blankets.
Stayed 1 night in Aug 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the service the front desk gave you when I came in and the day that I left was very very positive and I appreciate everything
Stayed 2 nights in Jun 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
good value for price. the staff is very attentive.
Stayed 3 nights in Mar 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities
The property is old but everything was clean and comfortable. Staff friendly and beds good.
Stayed 1 night in Feb 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Whole Stay was AWESOME Sam and the staff were very accommodating. The Breakfast was awesome and we will be staying again.
Stayed 1 night in Jun 2024

10/10 Excellent

MIN

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and the bed was comfortable. Great location very quiet neighborhood. Sam made sure that I was pleased with my stay, and he was excellent during my checkout
Stayed 1 night in Sep 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this place for the designated smoking areas outside. I have been 3 times now with my family for hospital visits. It does seem like families with little kids stay here for weeks at a time.
Stayed 1 night in May 2024

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly and helpful. The rooms were fairly clean, or so we thought until we saw a cockroach climbing up the wall. There was a constant order of weed in the hallways and parking lot, with lots of people seeming to just hang around. It made me uncomfortable.
Stayed 1 night in Mar 2025

6/10 Okay

KEVIN

Liked: Cleanliness
Old facility. Clean room.
Stayed 1 night in Oct 2024

6/10 Okay

Patricia

Disliked: Cleanliness
The manager was really nice and the bed was super comfy. I was there for 2 weeks and housekeeping only came 3 times.
Stayed 13 nights in Feb 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

Service was great. Slept very well nice and comfortable. Love the big TV. Need more work on bath tub (cleaning or replace). Location is five minutes from my final destination. Great location.
Stayed 1 night in May 2024

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there is very kind and patient with me. I am disabled yet, the still have first floor rooms and elevators. They also offer a hot breakfast as well.
Stayed 2 nights in May 2024

8/10 Good

Mary

Liked: Amenities
It was a good experience. A little worn property but room was clean and property was neat. It felt like a safe location. The free breakfast is always a nice addition, it was adequate.
Stayed 1 night in Aug 2023

6/10 Okay

Jett

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
After traveling for a long day I was looking forward to a hot shower and going to bed. Only to find there was no hot water. The water was warm at best but not really even warm. The bed was comfortable however there was no comforter, it was more like a thick bedsheet. The morning breakfast was terrible… a waffle maker, some sausage patties and yogurt. Pretty much a dissatisfying place. On the positive the staff was nice, location convenient and that’s about it. Would not stay here again.
Stayed 1 night in May 2025

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard set of room amenities plus breakfast no lobsters alas but omelette, sausage, biscuits, waffles, coffee 3 roasts x regular/decaf, juice. Kinda a start Beds are nice , 4 great pillows on a bed. Not sure about neighborhood but Entrances to floors require room key. Inside feels safe.
Stayed 1 night in Aug 2024

4/10 Poor

Valery

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty

Front desk clerk was very polite at check in. The room was not very clean. The floor looked like it had never met a mop. The bathtub was gross. We were too tired to do anything else so we sprayed the bed down with alcohol and didn’t use the covers.
Stayed 1 night in Jan 2025