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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property
Hotel in Durham with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Lobby
Pillowtop beds, desk, laptop workspace, blackout drapes
Free daily full breakfast
Meeting facility
SureStay Plus Hotel by Best Western Durham Medical Center is conveniently near Duke University. Guests enjoy practical amenities like a full breakfast, laundry facilities, a gym for quick workouts, and a business center with free WiFi for staying connected.

Reviews

5.8 out of 10

Popular amenities

  • Parking available
  • Housekeeping
  • Gym
  • Pet friendly
  • Breakfast included
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Blackout drapes/curtains
Pillowtop bed
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Blackout drapes/curtains
Pillowtop bed
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized refrigerator/freezer
HDTV
Renovated in 2022
Blackout drapes/curtains
Pillowtop bed
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
3710 Hillsborough Rd, Durham, NC, 27705-2906

What's nearby

  • Duke University Hospital - 3 min drive - 2.1 miles
  • Duke University Chapel - 4 min drive - 2.1 miles
  • Cameron Indoor Stadium - 6 min drive - 2.9 miles
  • Duke University - 6 min drive - 2.9 miles
  • Durham Performing Arts Center - 6 min drive - 4.6 miles

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Sheetz - ‬16 min walk
  • ‪Chick-fil-A - ‬16 min walk
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬8 min walk
  • ‪Cook Out - ‬4 min walk
  • ‪McDonald's - ‬9 min walk

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel remodeled in 2022 and located near Duke University
You can look forward to free full breakfast, laundry facilities, and a gym at SureStay Plus Hotel by Best Western Durham Medical Center. Free WiFi in public areas, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a business center are available to all guests.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, 1 meeting room, and a TV in the lobby
  • An elevator, a banquet hall, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 114 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like desk chairs and WiFi.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch HDTVs with premium channels
  • Full-sized refrigerators/freezers, microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1989
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day, plus a deposit of USD 25 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

Frequently asked questions

Is SureStay Plus Hotel by Best Western Durham Medical Center pet-friendly?

Yes, SureStay Plus Hotel by Best Western Durham Medical Center allows dogs (limit 1 total) with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 25 per stay and a fee of USD 15 per pet, per day. Service animals are exempt from fees.

How much is parking at SureStay Plus Hotel by Best Western Durham Medical Center?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-in start time: 3 PM; Check-in end time: 2:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Durham Medical Center located?

Situated in the historical district, this hotel is 1.5 mi (2.4 km) from Bennett Place and 2.5 mi (4.1 km) from Duke University. North Carolina Civil War Trail and Rhine Research Center Museum are also within 2 mi (3 km).

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Reviews

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

5.8

5.8

Cleanliness

7.4

Location

6.8

Staff & service

5.6

Eco-friendliness

5.2

Property conditions & facilities
Rating 10 - Excellent. 145 out of 1004 reviews
Rating 8 - Good. 195 out of 1004 reviews
Rating 6 - Okay. 229 out of 1004 reviews
Rating 4 - Poor. 217 out of 1004 reviews
Rating 2 - Terrible. 218 out of 1004 reviews

Reviews

6/10 Okay

Zelma

Staff was nice & breakfast was good.
Stayed 1 night in Sep 2025

10/10 Excellent

Joshua

Good hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Vanecia

Liked: Cleanliness, staff & service, property conditions & facilities
The safe was very friendly and it’s quiet.
Stayed 1 night in May 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities
It was great
Stayed 2 nights in Jun 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the service the front desk gave you when I came in and the day that I left was very very positive and I appreciate everything
Stayed 2 nights in Jun 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities
The property is old but everything was clean and comfortable. Staff friendly and beds good.
Stayed 1 night in Feb 2025

2/10 Terrible

Trisha

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms didn’t look like ones on website . Floors hadn’t been swept or mopped . Sticky stuff on floors on side of bed . Hairs on toilet seat . Bathtub had rust rings in it unable to wash my toddler due to the rust . The bathroom had a sewage/sulfar smell when you flush the toilet. Ants were on top of ac unit on inside ! Highly dissatisfied!
Stayed 1 night in Oct 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Whole Stay was AWESOME Sam and the staff were very accommodating. The Breakfast was awesome and we will be staying again.
Stayed 1 night in Jun 2024

8/10 Good

Kandace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and affordable
Stayed 3 nights in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Close to several good restaurants
Stayed 5 nights in Mar 2023

4/10 Poor

Deana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Weed smell and if u check in late you can’t get to anything and it’s. Not a full breakfast waffles was about it
Stayed 1 night in Jun 2025

6/10 Okay

zixiao

Stay at here for quick traveling, you get what you paid.
Stayed 2 nights in May 2023

8/10 Good

Brian

Liked: Staff & service, room comfort

Great Staff!

The staff was amazing!!
Stayed 2 nights in Sep 2023

4/10 Poor

Clark

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Convenient location, friendly and helpful staff. First room was good until it started raining, then the ceiling leaked on us. Second room smelled terrible. Third room was being repaired. Fourth room had roaches, gave up and killed them myself. Breakfast was very limited and not good. No working ice machines on site. People smoked in the internal hallways, including pot.
Stayed 4 nights in Aug 2025

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most horrible service

It was so horrible I need my refund back
Stayed 1 night in Jul 2025

2/10 Terrible

David

Disliked: Property conditions & facilities

Disgusting dump

This place was a dump. The bathtub needed to be replaced 20 years ago. We actually left and didn't sleep there is was so disgusting. I wouldn't stay in one of these rooms if they paid me to.
Stayed 1 night in May 2025

10/10 Excellent

bianka

Liked: Cleanliness, staff & service, property conditions & facilities
Really good
Stayed 4 nights in Jun 2024

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will never ever recommend this place . Just terr.

I am asking for a refund left the hotel with an hour of being there . Could not stay at all.
Stayed 1 night in Apr 2025

8/10 Good

Orestes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations have helped make it nicer
Stayed 1 night in Dec 2022

6/10 Okay

Ashley

Disliked: Cleanliness, property conditions & facilities, room comfort
Most definitely not a place for kids.. Me and my kids went there while i was visiting my nephew at Duke childrens hospital.. Alot of drug activity outside, blood was splattered on bathroom wall.. Will not be back!
Stayed 2 nights in Apr 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this place for the designated smoking areas outside. I have been 3 times now with my family for hospital visits. It does seem like families with little kids stay here for weeks at a time.
Stayed 1 night in May 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the ease of elevator to my.car( a couple times had to retrieve item from car and was very quick. We stayed on.top floor and found the elevator very convenient. Front desk were very nice and professional.
Stayed 1 night in Jun 2024

8/10 Good

Brandie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Dec 2022

6/10 Okay

KEVIN

Liked: Cleanliness
Old facility. Clean room.
Stayed 1 night in Oct 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

Service was great. Slept very well nice and comfortable. Love the big TV. Need more work on bath tub (cleaning or replace). Location is five minutes from my final destination. Great location.
Stayed 1 night in May 2024

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