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Illa Experience Hotel

4.5 star property
Luxury hotel with a winery and a full-service spa

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Photo gallery for Illa Experience Hotel

Garden
Concierge desk
Luxury Twin Room | Living area | 42-inch LCD TV with satellite channels, TV
Presidential Suite | View from room
Outdoor pool

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Breakfast included
  • Room service
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Luxury Twin Room

Luxury Twin Room | Premium bedding, minibar, in-room safe, individually decorated

Luxury Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Premium bedding
Blackout drapes/curtains
  • 29 sq m
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, individually decorated

Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Pillow menu
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, minibar, in-room safe, individually decorated

Presidential Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Premium bedding
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Calle Junin E1-44 y Montufar, Quito, 170401

What's nearby

  • Independence Square - 3 min walk - 0.2 miles
  • Catedral Metropolitana de Quito - 5 min walk - 0.3 miles
  • St. Francis Catholic Church - 9 min walk - 0.5 miles
  • Basilica of the National Vow - 13 min walk - 0.7 miles
  • General Rumiñahui Coliseum - 4 min drive - 2.1 miles

Getting around

  • San Francisco Station - 8 min walk
  • Universidad Central Station - 11 min drive
  • Mariscal Sucre Intl. Airport (UIO) - 51 min drive

Restaurants

  • ‪Hasta la vuelta Señor - ‬7 min walk
  • ‪Lavid - ‬6 min walk
  • ‪Los Sanduches De La Plaza Grande - ‬7 min walk
  • ‪Cafeteria Fabiolita - ‬6 min walk
  • ‪Dulceria Colonial - ‬6 min walk

About this property

Illa Experience Hotel

Luxury hotel located in Quito Historic Center
Free breakfast (local cuisine), an attached winery, and a terrace are just a few of the amenities provided at Illa Experience Hotel. Sip and savor at this hotel offering a tasting room and wine release events. Treat yourself to reflexology, a facial, or hydrotherapy at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. In addition to an art gallery on site and a garden, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Coffee/tea in the lobby, an elevator, and tour/ticket assistance
  • A nature reserve, smoke-free premises, and massage treatment rooms
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Children's books and art supplies
  • Designer toiletries and hair dryers
  • 42-inch LCD TVs with premium channels
  • Heating, daily housekeeping, and electrical adapters/chargers

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Things to do

  • Art gallery
  • Ecotours
  • Full-service spa
  • Library
  • Outdoor pool
  • Wine tasting room
  • Winery
  • Winery release events

Family friendly

  • Art supplies
  • Children's books
  • Children's games
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center

Outdoors

  • Garden
  • In a nature reserve
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Reflexology
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 99.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 75.00 per room (one-way)
  • Rollaway bed fee: USD 99.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Illa Experience Hotel Quito
Illa Experience Quito
Illa Experience
Illa Experience Hotel Hotel
Illa Experience Hotel Quito
Illa Experience Hotel Hotel Quito

Frequently asked questions

Does Illa Experience Hotel have a pool?

Yes, this property has an outdoor pool.

Is Illa Experience Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Illa Experience Hotel?

Illa Experience Hotel doesn't offer parking.

What time is check-in at Illa Experience Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Illa Experience Hotel?

Check-out is at noon.

Does Illa Experience Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 75.00 per room applies.

Where is Illa Experience Hotel located?

Located in Quito Historic Center, this luxury hotel is within a 5-minute walk of Manuela Saenz Museum, Bolivar Theatre, and Nayon Xtreme Valley. Church of San Agustin and Independence Square are also within 10 minutes. San Francisco Station is 8 minutes by foot and La Alameda Station is 19 minutes.

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Illa Experience Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 31 out of 35 reviews
Rating 8 - Good. 2 out of 35 reviews
Rating 6 - Okay. 1 out of 35 reviews
Rating 4 - Poor. 0 out of 35 reviews
Rating 2 - Terrible. 1 out of 35 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!! Amazing touches throughout the hotel. We were upgraded with our Expedia VIP to a lovely suite. Hotel staff is so gracious and accommodating.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and food experience amazing

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent boutique hotel with warm conscientious staff and luxurious rooms.
Stayed 2 nights in May 2023

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great experience. Lives up to its reputation.

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose Illa Experience as our base in Ecuador and are so glad we did! We just completed our first stay (out of three) and are already looking forward to returning. It feels like a safe space in the beautiful old town of Quito with the most attentive staff. Really feels like home away from home!
Stayed 1 night in Nov 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff! Friendly and unique.
Stayed 1 night in Jan 2023

10/10 Excellent

Sharon, Jersey City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous. The staff impeccable. The food could have been served with more speed but was nonetheless delicious.
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel and small, excellent restaurant

Great room and common areas. Great location. The highlight of the hotel experience was any meal with Juan Carlos, the chef. Very few tables, and people from all over Quito come for his delicious, hand-crafted meals that he prepares where you may watch. What TLC! Excellent staff like Juan David, Christian, Francisco and Vincent.
Stayed 2 nights in Nov 2022

8/10 Good

Aleksandra

Liked: Cleanliness, amenities, property conditions & facilities
The property itself is very nice, but the old town area is not safe at night and the hotel should do better to make sure their guests can enter it whenever they want to come back from outside. We left for dinner and came back to the hotel at 9pm. There was nobody at the front desk to let us in for whatever reason and we were not given a front door fob or key. We rang the doorbell for 20 minutes, we tried to knock, call the front desk, etc. to be let in. BUT NOBODY LET US IN. We are patient people except for the fact that old town Quito is UNSAFE AT NIGHT TIME for tourists. There are people who heckle you and who loiter outside the hotel at night, leaving us feeling very unsafe because we looked like tourists and were unable to get into our hotel. We thankfully went to an open place next door and they called the front desk persons cell phone who let us in after 40 minutes. The front desk person said they were cleaning the jacuzzi and did not hear the ring. However, for any hotel excluding that this is luxury, making their guests feel unsafe is especially unacceptable. I highly recommend either getting backup staff, giving guests a key fob for the front door when they check in, getting a louder doorbell, etc. not having someone at front desk at night is not acceptable. We did not feel safe outside at night in Quito and there should be a way to enter a hotel you pay to stay in. Please resolve for future.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ecuadorian Luxury, World-Class Hospitality For our first trip to Quito, we wanted to stay somewhere very special. That meant eschewing the modern chain hotels in the suburbs in favour of someplace unique in the historic district. I narrowed the list to three places within a few blocks of one another, but the boutique size of ILLA Experience Hotel and Spa, and the glowing reviews here that lauded the staff for their exceptionally personal service, won me over. I can’t imagine having made a better choice. This is one of the best hotels we have experienced anywhere in the world. The outstanding service began well prior to our arrival. So many emails and WhatsApp messages were exchanged between the front desk staff and me as we worked out dinner reservations, airport transfers, potential tours, and one very special request. Since it was to be our first time ever not being at home for December 24th and 25th, I asked if it would be possible for me to pay to have a real Christmas tree put up in our room. It was an instant and enthusiastic “Yes!” from ILLA, and over the subsequent few weeks they sent me photos of the type of tree available, and potential ornaments and nativity sets. Eventually, together, we settled on a selection of typical ornaments, simple white lights, and a large cluster of red Ecuadorian roses at the top. The price was very reasonable as well. The next generous gesture came when we landed at 6AM on Christmas Eve day. The hotel had someone
Stayed 3 nights in Dec 2023

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación y el personal hace el hotek
Stayed 4 nights in Dec 2024

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Vyacheslav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Stayed 1 night in Jun 2023

10/10 Excellent

germain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel fantastique

Endroit magnifique ! Le service est extraordinaire! Le personnel à la réception et à la restauration prend vraiment bien soin de nous ! Endroit très sécuritaire ! Un merci spécial à David pour l’aide à l’organisation de nos différentes visites
Stayed 2 nights in May 2023

10/10 Excellent

Julie

Stayed 1 night in Aug 2022

10/10 Excellent

Deb

Liked: Cleanliness, property conditions & facilities, room comfort

Illa Perfection!

Beautiful hotel with an amazingly accommodating staff. Don’t skip dinner as the chef is engaging and passionate about his work. (He’s also quite good at it!)
Stayed 1 night in Jun 2022

10/10 Excellent

Jayant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place and service

Amazing stay! In the heart of quito. The service is second to none. Special shout out to Michelle who went above and beyond to help us
Stayed 3 nights in Nov 2021

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IIIA is an excellent hotel to stay at. The property is great and has a good amount of amenities. They offer you fresh juice and fruit at your door in the morning. Breakfast is prepared every morning fresh and to our specification. This was great because I was expecting the typically continental breakfast buffet set up. The hotel did have one local experience where we were given a brief introduction to the Canelazo a typically Ecuadorian drink. The room was clean and water was refilled every night we stayed. The one hint I would have for folks is to ensure you are not staying near the front door when possible. We stayed in the room close to the entrance and it can get a bit noisy in the morning when folks are leaving.
Stayed 4 nights in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Nancy, McAllen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are quite wonderful. There does need to be some clarification on the Gold perks because what is written is not what is received and that in no way diminishes the greatness of the hotel but still needs to be clarified. You won’t regret staying at this hotel.
Stayed 2 nights in Oct 2021

10/10 Excellent

Nancy, McAllen

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful property with an equally beautiful staff.
Stayed 1 night in Oct 2021

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a gorgeous spot right in Central Quito. I couldn't ask for a nicer, more central location.
Stayed 2 nights in Aug 2021

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boutique beauty.

Wonderful boutique hotel steps away from the plaza grande.
Stayed 1 night in Jun 2021