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Chez Elena Guesthouse

2.5 star property
Family-friendly guesthouse with free valet parking and a fitness center

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Photo gallery for Chez Elena Guesthouse

Facials, manicures and pedicures, massages
Exterior
Terrace/patio
City Triple Room, 1 Bedroom, Ensuite | Premium bedding, down comforters, in-room safe, laptop workspace
Single Room | Bathroom | Shower, hair dryer, towels, soap

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Hot Tub
  • Pet friendly
  • Room service

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About the neighborhood

Map
Calle Gonzalo Escudero S1-412, Urbanización Las Orquídeas, Quito, Pichincha

What's nearby

  • Basilica of the National Vow - 7 min drive - 3.2 miles
  • General Rumiñahui Coliseum - 7 min drive - 3.6 miles
  • Independence Square - 8 min drive - 3.6 miles
  • La Mariscal Craft Market - 9 min drive - 4.3 miles
  • Foch Square - 9 min drive - 4.3 miles

Getting around

  • La Alameda Station - 6 min drive
  • Chimbacalle Station - 10 min drive
  • Mariscal Sucre Intl. Airport (UIO) - 62 min drive

Restaurants

  • ‪Frutería Monserrate - ‬6 min drive
  • ‪Café Mosaico - ‬7 min drive
  • ‪Tablita del Tartaro - ‬7 min drive
  • ‪Mishqui Burguer - ‬7 min drive
  • ‪Cevicheria El Ostion - ‬7 min drive

About this property

Chez Elena Guesthouse

Family-friendly guesthouse located in Puengasi
A rooftop terrace, shopping on site, and a coffee shop/cafe are just a few of the amenities provided at Chez Elena Guesthouse. For some rest and relaxation, visit the hot tub, and indulge in a manicure/pedicure, a facial, or a massage. The on-site restaurant, Chez Elena Restaurant, offers breakfast, lunch, and dinner. In addition to a playground and a hair salon, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking and valet parking
  • Breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, supervised childcare (surcharge), and multilingual staff
Room features
All guestrooms at Chez Elena Guesthouse feature thoughtful touches such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Children's books and childcare services
  • Bathrooms with showers and hair dryers
  • TVs with premium channels
  • Stovetops, cookware/dishes/utensils, and daily housekeeping

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: USD 3.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chez Elena Restaurant

Things to do

  • Arcade/game room
  • Children's club
  • Gym
  • Hot tub
  • Library
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's books
  • Children's club (surcharge)
  • Children's toys
  • In-room babysitting (surcharge)
  • In-room washer/dryer
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Rooftop terrace

Spa

  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 6 floors
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Limited room service
  • Stovetop

More

  • Access via exterior corridors
  • Dryer
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 5 per pet, per night (maximum USD 60 per stay), plus a deposit of USD 5 per night
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: approximately USD 3.50 per person
  • Airport shuttle fee: USD 39 per room (one way)
  • Pet deposit: USD 5 per night
  • Pet fee: USD 5 per pet, per night (maximum USD 60 per stay)
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not permitted at this property
Parking height restrictions apply

Property is also known as

Chez Elena Guesthouse
Chez Elena Guesthouse House
Chez Elena Guesthouse House Quito
Chez Elena Guesthouse Quito
Elena Guesthouse
Chez Elena Quito
Chez Elena Guesthouse Quito
Chez Elena Guesthouse Guesthouse
Chez Elena Guesthouse Guesthouse Quito

Frequently asked questions

Is Chez Elena Guesthouse pet-friendly?

Yes, Chez Elena Guesthouse allows cats and dogs (limit 2 total). There's a deposit of USD 5 per night and a fee of USD 5 per pet, per night.

How much is parking at Chez Elena Guesthouse?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Chez Elena Guesthouse?

Check-in begins at noon.

What time is check-out at Chez Elena Guesthouse?

Check-out is at noon.

Does Chez Elena Guesthouse provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 39 per room applies.

Where is Chez Elena Guesthouse located?

This family-friendly Quito guesthouse is located in the historical district, within 2 mi (3 km) of Concentración Deportiva de Pichincha, University Andina Simón Bolívar, and National Polytechnic School. Nayon Xtreme Valley and Cuyabeno Lodge are also within 3 mi (5 km).

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Chez Elena Guesthouse Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 11 out of 22 reviews
Rating 8 - Good. 5 out of 22 reviews
Rating 6 - Okay. 3 out of 22 reviews
Rating 4 - Poor. 2 out of 22 reviews
Rating 2 - Terrible. 1 out of 22 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great place to stay! Paco and Elena will make you feel at home. We have stayed 3 times.
Stayed 5 nights in May 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

Pablo , Guayaquil, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel

The hotel was nice. I went with my family (my wife and little daughter) and we enjoy it. The staff is actually a family and they were very kind and friendly. The food was good, basically homemade. The room was clean, no so big but was enough for us. For the price the accommodation was very good.
Stayed 4 nights in May 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family staff. NOISY neighborhood.

Comfortable accommodations with a roof top patio. Breakfast and simple dinner available with advance request. Easy bus access to town. Hard for taxi drivers to find it but map with address is available.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Piter, Valencia, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente Ubicacion

De Colores! Esta Excelentemente ubicada cerca del centro historico de Quito, facil acceso en transporte publico, el trato del personal es excelente. Dios los bendiga!
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort

Bare bones

Chez Elena is a bit out of the way with not much within walking distance. We showed up around 7pm and were not given the room we booked. They either don't have access to or don't check their reservations. However, Elena was very nice and cleaned another room for us right away. The rooms are very, very basic. The curtains did not block light, and I'm sure people could see right into the rooms at night. Hot water was also iffy. I had a hot shower but my husband did not. While removed from Old Town, the neighborhood is still very loud at night and we did not sleep at all. WiFi is also spotty. The positives are that Elena is extremely nice and accommodating. She made a delicious and generous breakfast, and she even shared with us tortillas made with homemade masa flour her previous guests had gifted to her. She also hunted at length for tape for us to fix a rip in our bag.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Joy, USA

Disliked: Staff & service, property conditions & facilities

Go to a better hotel.

Guesthouse is a correct statement. You are in someone else's home and the owner who is a bit of a moody character lets you know it. Didn't get a warm, fuzzy feeling in this place. Not very accessible to historic area and not worth the money you save by staying here.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Keith, Middlesbrough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious and clean

Not a central location. Owners willing to help with travel arrangements. Very spacious clean accommodation.
This review was submitted before 2018 and has not been verified.

8/10 Good

Armand, Québec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Intéresses à y retourner

Un milieu très familial, des gens tres accueillants et tres avenants. Au moins une personne sur place parle français et anglais. On peut obtenir de très bonnes informations sur les points d'intérêts a Quito et dans les environs. Acces facile a la vieille ville de Quito par autobus.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Jorge Enrique Gallego, Medellín

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Como seleccionan ustedes los hoteles que ofrecen?

Terrible, no me recibieron en el hotel, que mi reserva estaba cancelada, que no habían habitaciones, fue evidente que tenían sobre vendido el hotel, por el campeonato Latinoamérica de BMX, al evento que fui, a las 2 de la mañana me toco salir a buscar otro hotel y lo encontré gracias a Dios, eso si la confiabilidad que pude tener con Hoteles.com se perdió por completo, es decir no los recomendaría jamás, ni a ese hotel ni a su sitio web... Pues lo que se gestiona con ustedes no los respetan los hoteles así de simple!!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

personel aceuillant

tres bon et en plus le fils dario parle couramment le francais
This review was submitted before 2018 and has not been verified.

8/10 Good

Simon, Burgdorf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familiär und gemütlich

Für längere Aufenthalte in quito weniger geeignet, da Taxi oder Busse erforderlich sind. Da Türen und Tor abends geschlossen sind, bereitet der nächtliche Einlass gelegentlich Probleme (man erhält dazu keinen Schlüssel). Sehr freundliche Gastgeber und sehr gutes Essen.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

agingerabroad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastically run guesthouse; great family

Loved the place and would happily go back again. I recommend checking out some of the day trips they have to offer - you basically get your own personal tour guide :-).
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Poppi, Revelstoke, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The family are very kind and helpful and even picked me up at the airport when I arrived very late at night. They are also creative and there is a cool, arty feel to the place. Enjoyed my stay very much!
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Like visiting your grandmother.

Convenient family-type atmosphere. Closer to the airport than most. Several steps down from the street and several steps up to our room. Not for handicapped travellers.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Chris, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hospitality, difficult location

I made a quick stay at Chez Elena before heading to the airport the following morning. The proprietors were fantastic hosts. They were friendly, cooked a great dinner, and helped us out with our travel needs (convenient airport shuttle service, for example). It was a pretty small operation and was much more like a homestay than a hotel. The place was a bit difficult to get to (Hotels.com has the wrong address up), and likely requires a taxi to get to anything in the city. The rooms were nice, the building was beautiful, and I wouldn't mind staying there again.
This review was submitted before 2018 and has not been verified.

8/10 Good

Steve, Nova Scotia

Liked: Staff & service, property conditions & facilities, room comfort

Excellent value

Although this inn is out of the city, there is a bus stop right outside, and it's about a 20 bus ride to downtown. Paco and Elena are wonderful, friendly people. Their son, Dario, speaks English. They do their own tours, which were excellent. Excellent value at this guest house. The house is like an art museum. Paco is a noted Ecuadorian artist. The breakfasts are fine. Hot water for showers is limited or missing.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Long way out

Excellent servive!!, Great food,
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

location to be desired

Stay one night at this place. On arrival had to wait on the street for 45min until the owners arrived (in spite of the email sent the previous day). House is nice and clean. The location of the place is far from anything ($15-$20 cab ride from airport)- good thing they offered diner as there are no restaurant nearby. Bring hear plugs for the night: everyone has a dog in the neighbourhood. Very friendly family, good value in spite of location.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Carlos, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Atencion!

Nos gusto casi todo!... si no fuera por el unico detalle de que el baño queda afuera de la habitacion... diriamoa que nuestra estadia alli fue perfecta!... Gracias!!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Pam, Cuenca, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chez Elena in Quito

The owners are wonderful, and very friendly. I will stay there again. You will have to either take a taxi or bus, to get to the tourists sites, but easy to do
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Nick, Grover Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hoel Chez Elena in Quito, Ecuador-excellent value!

This is a very lovely, new, clean, and hospitable hotel. It is a 20 minute bus ride from downtown Quito, which makes it a bit hard to find. I do heartily recommend it, however. Just remember to get the hotel's local number from Hotels.com before you come, so the taxi driver can call to get directions if needed. Alternatively, print the map located on the Hotels.com website and bring it along with you. The owners live right next door. They serve breakfast and dinner. It seems more like a B&B but you have your own private bedroom with its alloted bathroom in the adjoining hallway. The hot water works. Overall, an excellent stay at a quite remarkable price. Oh, the bus line is very convenient into town, picking you up and dropping you off just 100 feet from the hotel. 5 stars except for the location. The wifi signal is weak, but I'll get them to work on it.