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Hotel Florencia

3.0 star property
Travelers can enjoy Querétaro's flavors while relaxing poolside or visiting nearby attractions like Plaza Galerias Shopping Center and Plaza Santa Maria Bullring

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Photo gallery for Hotel Florencia

Living area - Hotel Florencia (Querétaro)
Superior Room, 1 King Bed | Desk, free WiFi, bed sheets - Hotel Florencia (Querétaro)
Living area - Hotel Florencia (Querétaro)
Superior Room, 1 King Bed | Desk, free WiFi, bed sheets - Hotel Florencia (Querétaro)
Daily buffet breakfast for a fee - Hotel Florencia (Querétaro)
Hotel Florencia offers a peaceful retreat amid Querétaro's vibrant energy. Start your day with a full breakfast, enjoy garden views from your room, cool off in the outdoor pool, and stay connected with in-room WiFi while exploring the culturally rich surroundings.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a nightstand, a window with curtains, and a view of the outside.

Superior Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Standard Double Room, 2 Double Beds

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Desk, free WiFi, bed sheets

Junior Suite, 1 King Bed

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Standard Room | Desk, free WiFi, bed sheets

Standard Room

  • 22 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Room

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Superior Double Room

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Triple Room

A hotel room with two beds, a desk, a chair, and a window with curtains.

Standard Triple Room

  • 26 sq m
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

About the neighborhood

Located in Downtown Querétaro, a neighborhood in Querétaro, Hotel Florencia is in the entertainment district and near the airport. Looking to enjoy an event or a game? See what's going on at Plaza Santa Maria Bullring or Josefa Ortiz de Domínguez Auditorium. Visit our Querétaro travel guide
Map
Av. Prolongacion Zaragoza 101, Col Jardines de Hacienda, Querétaro, QUE, 76180

What's nearby

  • A stone viaduct with multiple arches, surrounded by trees and a clear sky.
    Aqueduct of Santiago de Querétaro
    13 min drive - 3.3 miles
  • HILVANA Shoe & Fashion Outlet
    10 min walk - 0.6 miles
  • Galerías Querétaro Shopping Center
    15 min walk - 0.8 miles
  • Plaza Santa Maria Bullring
    19 min walk - 1.0 mile
  • Acueducto & Mirador
    7 min drive - 1.5 miles

Getting around

  • Queretaro Intl. Airport (QRO)
    40 min drive

Restaurants

  • Karnes En Su Jugo
    3 min walk
  • Los Dogos Querétaro
    2 min walk
  • Hamburguesas El Galan
    2 min walk
  • El Fogón Del Pastor
    1 min walk
  • Pollo Feliz
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 1:00 PM for a fee: MXN 200 for adults and MXN 140 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a provincial park
  • In the mountains
  • Terrace

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 200 for adults and MXN 140 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 8:00 AM to 9:00 PM

Frequently asked questions

Does Hotel Florencia have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Florencia pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Florencia?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Florencia?

Check-out is at noon.

Where is Hotel Florencia located?

Located in Downtown Querétaro, this hotel is within 1 mi (2 km) of Galerías Querétaro Shopping Center and Plaza Santa Maria Bullring. Autonomous University of Querétaro and Alameda Hidalgo Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Florencia Reviews

6.8

6.8

Cleanliness

8.0

Location

7.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 141 out of 647 reviews
Rating 8 - Good. 195 out of 647 reviews
Rating 6 - Okay. 136 out of 647 reviews
Rating 4 - Poor. 85 out of 647 reviews
Rating 2 - Terrible. 90 out of 647 reviews

Reviews

Verified

2/10 Terrible

Angelica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertising, so hot in the room
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024
Verified

6/10 Okay

Laura

Disliked: Amenities
They hard mattresses and pillows are incomfortable to rest on, they facilites, in general, require maintenance.
Stayed 2 nights in Aug 2023
Verified

6/10 Okay

Prof.

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
0
Stayed 1 night in Mar 2023
Verified

4/10 Poor

Araceli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was not warm water for the shower. Some light bulbs were defective. The remote control had to be replaced four times.
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Manuel

Liked: Staff & service, property conditions & facilities
I am torn regarding the review that I want to give to this hotel. First it looks like an abandoned hotel from a video game or a movie. Which is scary but at the same time thrilling. It's a very safe place to be honest and the staff were nice. Its is cheap but not crappy, just old. I was a little scared just because it looks abandoned however once that I was over my prejudices it was a nice stay. The room was very spacious, quiet and clean. They told me at reception that they didn’t have hot water, but I took a shower and the water was hot. I definitely would stay there again and would take some creepy pictures in the process. If you have a twisted sense of humor like I do, you would love it.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Paco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención y servicio de estacionamiento
Stayed 1 night in May 2026
Verified

2/10 Terrible

CINTHYA

Disliked: Staff & service, amenities, property conditions & facilities
La alberca no está disponible , pero lo peor es que no hay agua caliente, varias personas que nos hospedamos ahí tuvimos el mismo problema y sin solución.
Stayed 1 night in Jun 2026
Verified

8/10 Good

Jorge alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 1 night in May 2026
Verified

6/10 Okay

Guadalupe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El hotel está bonito pero las instalaciones están deterioradas, guarda un olor como a humedad o Moo
Stayed 1 night in Oct 2025
Verified

8/10 Good

Karina

Liked: Cleanliness
El personal no es tan amable y en algunas ocasiones se notaba que no estaban informados de los trámites porque tardaban mucho en resolver
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

Lucrecia Ceja

Liked: Cleanliness, staff & service
El hotel es lindo y áreas muy amplias, personal muy amable, pero le falta muuuucho mantenimiento, alfombras rotas, el baño olía a drenaje, y el desayuno apenas tibio.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Armando

Liked: Cleanliness, property conditions & facilities, room comfort
Todo muy bien
Stayed 3 nights in Nov 2025
Verified

2/10 Terrible

Enrique Arturo

Disliked: Cleanliness, property conditions & facilities
La habitación estaba muy descuidada, la alfombra se veía sucia, tenía restos de basura, el edredón estaba roto y tenía manchas amarillas, toallas viejas, en el baño había basura en el bote antes de usarlo y lo peor fue encontrar cabellos en las sábanas y en las almohadas, decidimos irnos.
El edredón estaba viejo, roto y amarillento.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Enrique

Liked: Cleanliness, staff & service, amenities
Personal amable, habitación limpia. El único detalle fue que el agua caliente tardaba mucho en salir. Y como no hay que ser desperdiciados y menos con el agua, pues tocó baño de agua fría. Lo demás muy bien.
Stayed 3 nights in Nov 2025
Verified

4/10 Poor

BEATRIZ

Disliked: Cleanliness, staff & service
Me hospede dos noches ya que tenia un congreso y el lugar es ideal por cercania, al llegar en la noche nos dimos cuenta que las sabanas,cobija efredon etc estaba sucios (no cambiaron nada del hospedaje anterior) hicimos nuestra queja en recepcion pero solo nos llevaron unas almohadas limpias... y lo demas ? Le importo nada ademas el chico alto de recepcionista muy grosero. No lo recomiendo
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Sonia

Liked: Cleanliness, staff & service
Para los costos que cobra el hotel le hace falta mantenimiento en instalaciones, la habitación que le tocó a mis papás olía fuertemente a caño, las cobijas que te ponen en están rotas la caja fuerte no funciona los refrigeradores viejos y medio enfrían.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities
La habitación de muy buen tamaño, buen higiene y el personal es amable.
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Ameli

Disliked: Cleanliness, amenities, property conditions & facilities
NO HABIA AGUA CALIENTE EN NINGUN DIA YBEN NINGUNA HABITACION VENDEN UN SERVICIO FALSO
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

LUIS EDWAR

Disliked: Cleanliness, amenities, property conditions & facilities
La habitación tenía mal olor, no había papel en el baño y las almohadas están sucias
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Jose Salvador

Disliked: Cleanliness
Falta mantenimiento y limpieza a detalle
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Erick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel sencillo, no se parece a las fotos. Las habitaciones son oscuras, viejas y el baño en mal estado, en general las instalaciones están desgastadas, sucias y algo abandonadas. Positivo es que están insonorizadas y no se escucha nada del exterior al igual que cuentan con estacionamiento gratis.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

MANELY

Liked: Staff & service
El agua para bañar estaba de fría a media tibia…
Stayed 1 night in Oct 2025
Verified

8/10 Good

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Jamás me salió agua caliente en la regadera
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Guillermo

Todo bien
Stayed 1 night in Oct 2025