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HOTEL & SPA DOÑA URRACA QUERETARO

Property class: 4

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Restaurant - HOTEL & SPA DOÑA URRACA QUERETARO (Querétaro)
Pool - HOTEL & SPA DOÑA URRACA QUERETARO (Querétaro)
Reception hall - HOTEL & SPA DOÑA URRACA QUERETARO (Querétaro)
Room - HOTEL & SPA DOÑA URRACA QUERETARO (Querétaro)
Room - HOTEL & SPA DOÑA URRACA QUERETARO (Querétaro)
Consider a stay at HOTEL & SPA DOÑA URRACA QUERETARO and take advantage of free full breakfast, a terrace, and designer stores on site. Treat yourself to spa services, such as a body scrub, a Swedish massage, or a manicure/pedicure. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a garden and laundry facilities.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

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Showing 2 of 2 rooms

View all photos for Junior Double Room

Room

Junior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Single Room, Garden View

Room

Deluxe Single Room, Garden View

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Querétaro, HOTEL & SPA DOÑA URRACA QUERETARO is in the city center. Ignacio Mena Rosales House of Culture and Government Palace are local landmarks, and some of the area's attractions include Centro Cultural Casa del Faldón and Centro Cultural Tejeda. Looking to enjoy an event or a game while in town? See what's going on at Corregidora Stadium, or consider a night out at Industrial Club of Queretaro. Visit our Querétaro travel guide
Map
117 C. 5 de Mayo La Cruz, Querétaro, QUE, 76020

What's nearby

  • A stone viaduct with multiple arches, surrounded by trees and a clear sky.
    Aqueduct of Santiago de Querétaro
    12 min walk - 0.7 miles
  • Casa de la Zacatecana Museum
    3 min walk - 0.2 miles
  • Plaza de Armas
    5 min walk - 0.3 miles
  • Templo y Convento de la Santa Cruz
    5 min walk - 0.3 miles
  • Zenea Garden
    7 min walk - 0.4 miles

Getting around

  • Queretaro Intl. Airport (QRO)
    41 min drive

Restaurants

  • Don Amado
    1 min walk
  • Cenaduria Blas
    1 min walk
  • El Jardin De Azu
    1 min walk
  • La carreta
    2 min walk
  • La nave del olvido Cantina
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free 24-hour offsite parking
  • Free secured, uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:30 AM to 1:00 PM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Designer stores
  • Free bicycle rentals
  • Outdoor pool
  • Private wine tours

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Doorbell and phone notification
  • Elevator (37 inch wide door)
  • Front entrance ramp
  • Grab bar in shower
  • Sign language-capable staff
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Does HOTEL & SPA DOÑA URRACA QUERETARO have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is HOTEL & SPA DOÑA URRACA QUERETARO pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property; nearby parking is also free.

What time is check-in at HOTEL & SPA DOÑA URRACA QUERETARO?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at HOTEL & SPA DOÑA URRACA QUERETARO?

Check-out is at noon.

Where is HOTEL & SPA DOÑA URRACA QUERETARO located?

Located in Downtown Querétaro, this hotel is within a 5-minute walk of Plaza de Los Fundadores, Ignacio Mena Rosales House of Culture, and Plaza de Armas. Convent and Temple of Santa Cruz and Government Palace are also within 5 minutes.

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Reviews

HOTEL & SPA DOÑA URRACA QUERETARO Reviews

8.8

Excellent

9.2

Cleanliness

9.0

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 52 out of 81 reviews
Rating 8 - Good. 18 out of 81 reviews
Rating 6 - Okay. 5 out of 81 reviews
Rating 4 - Poor. 3 out of 81 reviews
Rating 2 - Terrible. 3 out of 81 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property and the staff was excellent
Stayed 2 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and beautiful property. Breakfast was great!
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located within walking distance to the City Center. The property is nice and the staff very attentive.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical place

This place was more magical than I could have imagined. The decor, the ambience, the staff, the rooms, all of it a delightful experience. It's such a serene, peaceful, relaxing place in the middle of the historic area of town. I can't say enough about what a beautiful facility Dona Urraca is. It holds a special place in my heart!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hacienda-type property. Clean. Hallways smell like spa. Authentic Mexican breakfast included. Friendly staff. Great drinks at the bar. Centrally located. Pool is cold and the hot tub at the pool is also cold.
Stayed 6 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a nice tranquil feeling. Front desk staff very pleasant. Restaurant staff seemed a little cool though. Lighting in the bathroom over the sink needs some improvement!
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, the service was warm and welcoming. The staff went above and beyond to ensure our comfort, and every detail was thoughtfully attended to. The room was spotless, beautifully furnished, and offered a peaceful retreat. One of the highlights was the couples massage at the spa-it was professionally done, leaving us both refreshed and stress-free. This hotel truly exceeded our expectations. We're already looking forward to our next visit!
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was good.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and amazing hotel! The staff super friendly and helpful this hotel is unique very satisfied with our choice! We loved the restaurant too!! Sunday brunch is wonderful
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience. I won’t want to stay anywhere else
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Super!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien excelente opcion en centro histórico y con estacionamiento
Stayed 1 night in Oct 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Muy caro para lo que esperaba..., no me mal entienda ÷, spa me toco un poco sucio, el jacuzzi en mal estado, la habitación un poco sin mantenimiento, el aire acondicionado olía muy raro..., mucho polvo y pues no nos agrado y más por lo que pagamos que fue una noche y spa en vino.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal es muy profesional y amable.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Debido a un incendio en la cocina, dos dias antes, no había tortillas, lo correcto seria avisar a los Huéspedes para que podamos decidir si desayunar en el Hotel o en otro lugar.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicacion, edsa en una construcción antigua, muy renovada y limpia, con buen servicio e buen costo beneficio. Imperdible!
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carecen de personal para dar servicio, no tienen suficientes empleados en comedor ni en limpieza , los baños de restaurante están muy sucios , las mesas de restaurante también muy sucias, el personal que asigna las mesas traen su ropa sucia . La carta de alimentos existe pero no hay alimentos disponibles, de toda la carta solo puedes escoger 3 ó 4 platillos. El buffet del desayuno en domingo es muy Malo en alimentos , no hay suficiente personal que atienda . El día lunes fuimos a desayunar antes del check out y la persona que atiende las mesas y los alimentos dejó estar en el restaurante a un niño sin calzones , ni ropa interior , y 4 niños más descalzos dentro del restaurante, esta persona llamada Cecilia , tomó al niño desnudo y le puso sus calzones y después nos sirvió café , ES UNA FALTA DE HIGIENE!! Falta de respeto a otros huéspedes!!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Muito bkm, bem localizado e custo super honeato. Bom serviço e excelente comida.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein wunderschönes Hotel mit riesigen Zimmern und viel Charme
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente, puedes llegar caminando a varios atractivos, muchos restaurantes y bares al rededor y el hotel es maravilloso! las habitaciones muy amplias y las camas suavecitas (se aprecia después de andar caminando todo el día), la alberca climatizada es enorme, muy tranquilo y el servicio excelente en todos los departamentos, desde la recepción, el bar, botones, restaurante, etc. todos siembre muy amables y listos para ayudarte. Es la segunda vez que nos quedamos en esta propiedad y nos encanta! Mi única observación es que hay muchos mosquitos en las áreas públicas (tal vez por la época del año) pero en la recepción siempre tienen repelente que te pueden prestar para que te apliques. Totalmente recomendado cuando visitas Querétaro!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre habia querido pernoctar en este hotel. Ahora logré, era fabuloso.
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
En general muy bien. Solo un poco lento el servicio con la comida
Stayed 4 nights in Aug 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
Tiene un muy buena ubicación. El A.C no trabajaba , la regadera está tapado y salía muy poca agua , dos focos en el lavabo y un foco fundido. Me cambiaron de cuarto y el neumático del agua o un motor del A.C de algún cuarto vibraba en la madrugada y no dejo descansar …..
Stayed 3 nights in Jul 2025