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HI Hotel Impala

Property class: 3.5

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Photo gallery for HI Hotel Impala

A spacious lobby with a reception desk, potted plants, and a large artificial tree. - HI Hotel Impala (Querétaro)
A multi-story building with a modern architectural design, featuring a ground-level retail space and a series of balconies. - HI Hotel Impala (Querétaro)
A modern hotel room with a large bed, a nightstand, a desk, and a mirror. - HI Hotel Impala (Querétaro)
A courtyard with a table and chairs, surrounded by potted plants and a fountain. - HI Hotel Impala (Querétaro)
A spacious restaurant with multiple dining tables and chairs, large windows with plants, and hanging pendant lights. - HI Hotel Impala (Querétaro)
Located close to Alameda Hidalgo Park and Querétaro Regional Museum, HI Hotel Impala provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. The on-site restaurant, Mesón Alameda, offers breakfast and dinner. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a bar and a gym.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room Standard

Hypo-allergenic bedding available, down comforters, laptop workspace

Double Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

A hotel room with a bed, a desk, a mirror, and a television mounted on the wall.

Double Room

7.4 out of 10
Good
(14 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

A hotel room with two beds, each with a blue bedspread and white pillows. There is a small bedside table with a phone and a bottle. The room has a wooden floor and a light-colored wall with a plant decoration.

Quadruple Room

7.0 out of 10
Good
(4 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

A bedroom with a bed, a desk with a lamp, a chair, and a wall mural.

Executive Room

8.0 out of 10
Very good
(19 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

A small room with a bed, a desk with a chair, a potted plant, and a TV mounted on a wooden wall.

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room

A compact bedroom with a bed, a desk, and a potted plant by the window.

Single Room

  • 8 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room Standard

Hypo-allergenic bedding available, down comforters, laptop workspace

Single Room Standard

  • Sleeps 1

About the neighborhood

Located in Querétaro, HI Hotel Impala is in the city center. Templo y Convento de la Santa Cruz and Aqueduct of Santiago de Querétaro are notable landmarks, and the area's natural beauty can be seen at Alameda Hidalgo Park and Cerro de Las Campanas National Park. Looking to enjoy an event or a game while in town? See what's going on at Corregidora Stadium. Visit our Querétaro travel guide
Map
Colon #1 Col. Centro, Querétaro, QUE, 76000

What's nearby

  • A golden statue of a historical figure on a pedestal, surrounded by lush green trees.
    Alameda Hidalgo Park
    5 min walk - 0.3 miles
  • A stone viaduct with multiple arches, surrounded by trees and a clear sky.
    Aqueduct of Santiago de Querétaro
    15 min walk - 0.8 miles
  • Zenea Garden
    7 min walk - 0.4 miles
  • Plaza de Armas
    7 min walk - 0.4 miles
  • Querétaro Cathedral
    12 min walk - 0.7 miles

Getting around

  • Queretaro Intl. Airport (QRO)
    37 min drive

Restaurants

  • Taqueria los amigos
    5 min walk
  • Taquería El Torito
    1 min walk
  • Hotel Amberes
    2 min walk
  • Cooking Star
    4 min walk
  • TGQ Tradicionales Gorditas Queretanas
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 72 to 200 for adults and MXN 72 to 200 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe con Verde
  • Mesón Alameda
  • Sky Garden

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per night, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 72 to 200 for adults, and MXN 72 to 200 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
Alcohol is not permitted at this property
Parking height restrictions apply

Frequently asked questions

Is HI Hotel Impala pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 500 per stay and a fee of MXN 200 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at HI Hotel Impala?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at HI Hotel Impala?

Check-out is at 11 AM.

Where is HI Hotel Impala located?

Located in Downtown Querétaro, this hotel is within a 10-minute walk of Alameda Hidalgo Park, Querétaro Regional Museum, and Plaza de Armas. Querétaro Cathedral and Templo y Convento de la Santa Cruz are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HI Hotel Impala Reviews

7.2

Good

7.8

Cleanliness

8.4

Location

7.6

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 219 out of 650 reviews
Rating 8 - Good. 143 out of 650 reviews
Rating 6 - Okay. 129 out of 650 reviews
Rating 4 - Poor. 85 out of 650 reviews
Rating 2 - Terrible. 74 out of 650 reviews

Reviews

Verified review

6/10 Okay

Vanessa

Older hotel but great location
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfy bed. The room is nicely decorated. It has its own bar and restaurant, but there also lots of eating options nearby to fit all budgets. The famous Alameda park is right across the street.
Stayed 1 night in May 2024
Verified review

8/10 Good

Bryan Daniel

Liked: Staff & service
The hotel is old and the hallways look creepy, but, overall, the location is great and it is affordable. Quality is adequate for its cost.
Stayed 1 night in May 2024
Verified review

6/10 Okay

Jose

Liked: Staff & service
I stayed for one night because I was flying out the next morning, the staff is really nice. Check in was easy and my room is ready. Only issue is a lot of transient loitering around the property and can be heard drinking and being disruptive throughout the night, it was a little unsettling.
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Luis

Liked: Cleanliness, staff & service, amenities
The staff is nice and friendly. The building is too old and the rooms have not ac.
Stayed 1 night in May 2025
Verified review

8/10 Good

Thierno Sadou

Liked: Cleanliness, staff & service, property conditions & facilities
Well located and great staff
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Adriana

Liked: Amenities
Excelente hotel
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Johnny

Liked: Cleanliness
good place
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Thierno Sadou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in Centro. Beautiful Park and other sites very close. Great room for the value too.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Polly

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Personal amable
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Carlos

Nice
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable
Stayed 1 night in Apr 2024
Verified review

2/10 Terrible

Jorge Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Gabriel

Ok
Stayed 2 nights in Aug 2025
Verified review

2/10 Terrible

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not a good hotel. Very bad hotel, no AC, no amenities, terrible location, shady everywhere you go
Stayed 1 night in May 2024
Verified review

6/10 Okay

Dora

Too noise you can’t sleep well in a very comfortable bed
Stayed 2 nights in Oct 2024
Verified review

2/10 Terrible

Linette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal cero flexible
Stayed 1 night in Apr 2024
Verified review

2/10 Terrible

Eric

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No AC and room was very small.
Stayed 1 night in May 2025
Verified review

4/10 Poor

Brian

Disliked: Staff & service
has loud music, they tell me until 02.00 so i will not get any sleep. I will NOT be back!
Stayed 1 night in May 2024
Verified review

8/10 Good

Conrado

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Misael Paulino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me fascinó que esta céntrico, puedes ir a pie a muchos lados del centro histórico, la mayor parte del personal bien, sobre todo el señor que se encuentra en el estacionamiento qué por cierto no supe su nombre. En cuanto al baño fue un poco incómodo por el espacio que hay pero cumple con su función, la entrada/salida del estacionamiento está un poco angosta y con una pendiente que para salir hay poca visibilidad, hay que hacerlo con precaución, me agrado que esta cubierto. Encontramos una cucaracha, pero bien. La ciudad muy agradable.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

ERIKA BERENICE

Liked: Cleanliness, staff & service
Está bien ubicado, solo por estar en av principales es algo ruidoso y el agua no está tan caliente
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Linda

Liked: Property conditions & facilities
Aceptable
Stayed 2 nights in Sep 2026
Verified review

6/10 Okay

Juan Fco

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel tiene un roofgarden que tiene eventos en vivo hasta la mañana por lo que el ruido es bastante por lo que un descanso es dificil hasta después de esa hora cuando los del roof se van a sus casas, Se debería de avisar de esa situación ya que un hotel no puede tener un antro si es para descansar o avisar que se encuentra bajo esas condiciones desde la contratación.
Stayed 1 night in Sep 2026