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HI Hotel Impala

3.5 star property
Hotel with free parking, a quick walk to Alameda Hidalgo Park

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Photo gallery for HI Hotel Impala

Building design
Executive Room | 1 bedroom, hypo-allergenic bedding, down comforters, laptop workspace
Courtyard
Reception
Meeting facility

Popular amenities

  • Gym
  • Bar
  • Pet friendly
  • Breakfast available
  • Parking included
  • Room service

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room

Double Room | 1 bedroom, hypo-allergenic bedding, down comforters, laptop workspace

Double Room

7.4 out of 10
Good
(13 reviews)

Highlights

Soundproofed
TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
Separate bedroom
Hair dryer
Rainfall showerhead
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

1 bedroom, hypo-allergenic bedding, down comforters, laptop workspace

Single Room

Highlights

Soundproofed
TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
Separate bedroom
Hair dryer
Rainfall showerhead
  • 8 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Room

Executive Room | View from room

Executive Room

8.0 out of 10
Very good
(16 reviews)

Highlights

Soundproofed
Individually decorated
TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
Separate bedroom
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, hypo-allergenic bedding, down comforters, laptop workspace

Quadruple Room

Highlights

Soundproofed
TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
Separate bedroom
Hair dryer
Rainfall showerhead
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, hypo-allergenic bedding, down comforters, laptop workspace

Room Standard

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Standard

1 bedroom, hypo-allergenic bedding, down comforters, laptop workspace

Double Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room Standard

1 bedroom, hypo-allergenic bedding, down comforters, laptop workspace

Quadruple Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Standard

1 bedroom, hypo-allergenic bedding, down comforters, laptop workspace

Single Room Standard

  • Sleeps 1

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About the neighborhood

Map
Colon #1 Col. Centro, Querétaro, QUE, 76000

What's nearby

  • Alameda Hidalgo Park - 5 min walk - 0.3 miles
  • Querétaro Cathedral - 12 min walk - 0.7 miles
  • Josefa Ortiz de Domínguez Auditorium - 15 min walk - 0.8 miles
  • Aqueduct of Santiago de Querétaro - 15 min walk - 0.8 miles
  • Corregidora Stadium - 3 min drive - 2.2 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 36 min drive

Restaurants

  • ‪Taquería el Torito - ‬1 min walk
  • ‪Los Bisquets de Obregon Queretaro - ‬5 min walk
  • ‪La charamusca - ‬1 min walk
  • ‪Tortas Filos 736373 - ‬1 min walk
  • ‪Tortas Filos - ‬4 min walk

About this property

HI Hotel Impala

Hotel near Alameda Hidalgo Park
Located close to Querétaro Regional Museum and Plaza de Armas, HI Hotel Impala provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. The on-site restaurant, Mesón Alameda, offers breakfast and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy perks such as:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), luggage storage, and a 24-hour front desk
  • A front-desk safe, a porter/bellhop, and 3 meeting rooms
Room features
All 112 rooms include comforts such as laptop-friendly workspaces, in addition to perks like free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with rainfall showers and hair dryers
  • 32-inch TVs with cable channels
  • Ceiling fans, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 72 to 200 for adults and MXN 72 to 200 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe con Verde
  • Mesón Alameda
  • Sky Garden

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per night, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 72 to 200 for adults, and MXN 72 to 200 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
Alcohol is not permitted at this property
Parking height restrictions apply

Property is also known as

HI Hotel Impala
HI Hotel Impala Queretaro
HI Impala Queretaro
HI Impala
HI Hotel Impala Hotel
HI Hotel Impala Querétaro
HI Hotel Impala Hotel Querétaro

Frequently asked questions

Is HI Hotel Impala pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 500 per stay and a fee of MXN 200 per pet, per night. Service animals are exempt from fees.

How much is parking at HI Hotel Impala?

Self parking is free at this property.

What time is check-in at HI Hotel Impala?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at HI Hotel Impala?

Check-out is at 11 AM.

Where is HI Hotel Impala located?

Located in Downtown Querétaro, this hotel is within a 10-minute walk of Alameda Hidalgo Park, Querétaro Regional Museum, and Plaza de Armas. Querétaro Cathedral and Templo y Convento de la Santa Cruz are also within 15 minutes.

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HI Hotel Impala Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 183 out of 555 reviews
Rating 8 - Good. 127 out of 555 reviews
Rating 6 - Okay. 109 out of 555 reviews
Rating 4 - Poor. 71 out of 555 reviews
Rating 2 - Terrible. 65 out of 555 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in Centro. Beautiful Park and other sites very close. Great room for the value too.
Stayed 1 night in Jul 2025

6/10 Okay

Luis

Liked: Cleanliness, staff & service, amenities
The staff is nice and friendly. The building is too old and the rooms have not ac.
Stayed 1 night in May 2025

8/10 Good

Bryan Daniel

Liked: Staff & service
The hotel is old and the hallways look creepy, but, overall, the location is great and it is affordable. Quality is adequate for its cost.
Stayed 1 night in May 2024

2/10 Terrible

Eric

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No AC and room was very small.
Stayed 1 night in May 2025

2/10 Terrible

Jorge Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Aug 2024

6/10 Okay

Dora

Too noise you can’t sleep well in a very comfortable bed
Stayed 2 nights in Oct 2024

2/10 Terrible

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not a good hotel. Very bad hotel, no AC, no amenities, terrible location, shady everywhere you go
Stayed 1 night in May 2024

2/10 Terrible

Linette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal cero flexible
Stayed 1 night in Apr 2024

4/10 Poor

Brian

Disliked: Staff & service
has loud music, they tell me until 02.00 so i will not get any sleep. I will NOT be back!
Stayed 1 night in May 2024

8/10 Good

Conrado

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in Aug 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen
Stayed 1 night in Jul 2025

4/10 Poor

Rodrigo

Disliked: Cleanliness, staff & service
Lo único que no me gustó fue la habitación que me asignaron, un mural de flores y una ventana grande que daba hacia un área común donde personas estaban tomando y hablando muy fuerte.
Stayed 1 night in Jul 2025

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fui de viaje por vacaciones, llegué muy temprano y me ayudaron con resguardo de equipaje en lo que se hacía la hora del check-in, pero aproveché y salí a turistear mientras tanto. La única cuestión era el internet, que estaba algo deficiente en ratos, pero de ahí en fuera, excelente opción.
Stayed 2 nights in Jul 2025

10/10 Excellent

Bernardo

Liked: Amenities
Cómodo, buena cama y almohadas. Excelente ubicación personal amable, desayuno sabroso
Stayed 2 nights in Jul 2025

8/10 Good

Christian

Stayed 1 night in Jul 2025

10/10 Excellent

Erick

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Solo pase una noche pero estuvo bastante bien. Para lo que lo requeria
Stayed 1 night in Jun 2025

8/10 Good

Pablo

Apenas aceptable el precio
Stayed 1 night in Jun 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo súper bien, solo que me tocó una habitación que da a la avenida y se escuchaba mucho ruido.
Stayed 1 night in Jun 2025

6/10 Okay

Daniel B.

Stayed 1 night in May 2025

6/10 Okay

PAULINA

Disliked: Property conditions & facilities
Hotel céntrico, la cama muy incómoda y muchos moscos, solo estuve una noche así que estuvo ok para lo que necesitaba
Stayed 1 night in May 2025

6/10 Okay

Reyna

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2025

10/10 Excellent

DIEGO GOMEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta perfectamente ubicado y es muy seguro
Stayed 1 night in Apr 2025

4/10 Poor

Carlos hugo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Pesima experiencia en este hotel

EL hotel NO cuenta con aire acondicionado me salieron tres cucarachas en la habitación, la habitacion era muy caliente y el ventilador de techo no era suficiente, solicité un ventilador de piso pero igual no refrescaba la habitación, myy mala experiencia , resrve dos noches y la verdsd no se puedes dormir aparte del cañor al rededor hay mucho ruido , los cristales no son antiruido y se escucha mucho. Pesima experiencia en este hotel, jama regresaria ni lo recomendaria
Stayed 2 nights in Apr 2025

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, amenities
Buen servicio, solo la cuestion del bar que no deja dormir bien
Stayed 2 nights in Apr 2025