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Hilton Queretaro

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2 restaurants, breakfast served - Hilton Queretaro (Querétaro)
Lobby - Hilton Queretaro (Querétaro)
Executive lounge - Hilton Queretaro (Querétaro)
2 restaurants, breakfast served - Hilton Queretaro (Querétaro)
Bathtub, hair dryer, towels - Hilton Queretaro (Querétaro)
Luxury
4.5 star property
8.6

Excellent

Luxury hotel near Aqueduct of Santiago de Querétaro

Located close to Paseo Querétaro Shopping Center and Josefa Ortiz de Domínguez Auditorium, Hilton Queretaro provides a terrace, a hair salon, and dry cleaning/laundry services. Treat yourself to a manicure/pedicure or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with 2 bars and a 24-hour gym.

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, in-room safe, desk

Presidential Suite, 1 Bedroom

  • 110 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds

Executive Room With Two Double Beds

  • Sleeps 4

Executive King Room

  • Sleeps 2

Junior King Suite

  • Sleeps 3

2 Queen Beds Room

  • Sleeps 4

King Room

  • Sleeps 2

Room With 1 King Bed And Roll In Shower-Mobility And Hearing Accessible

  • Sleeps 2

View all photos for One-Bedroom Presidential King Suite

Egyptian cotton sheets, premium bedding, in-room safe, desk

One-Bedroom Presidential King Suite

  • Sleeps 2

About the neighborhood

Located in Querétaro, Hilton Queretaro is in the business district and near the airport. Looking to enjoy an event or a game? See what's going on at Josefa Ortiz de Domínguez Auditorium or Corregidora Stadium. Spend some time exploring the area's activities, including winery tours. Visit our Querétaro travel guide
Map
Anillo Vial II Fray Junípero Serra 1500, Colonia Arboledas, Querétaro, QUE, 76140

What's nearby

  • Plaza Boulevares Shopping Mall
    12 min walk - 0.7 miles
  • Queretaro 2000 Park
    15 min walk - 0.8 miles
  • Plaza del Parque Shopping Mall
    15 min walk - 0.8 miles
  • Marista University of Querétaro
    5 min drive - 2.2 miles
  • Franciscan Missions
    6 min drive - 2.2 miles

Getting around

  • Queretaro Intl. Airport (QRO)
    37 min drive

Restaurants

  • Tacos El Pata
    18 min walk
  • Starbucks
    20 min walk
  • La Parilla Leonesa
    15 min walk
  • Chili's Grill & Bar
    19 min walk
  • Los Bisquets Obregon
    18 min walk

About this property

Hilton Queretaro

Luxury hotel near Aqueduct of Santiago de Querétaro
Located close to Paseo Querétaro Shopping Center and Josefa Ortiz de Domínguez Auditorium, Hilton Queretaro provides a terrace, a hair salon, and dry cleaning/laundry services. Treat yourself to a manicure/pedicure or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with 2 bars and a 24-hour gym.
You'll also find perks like:
  • An outdoor pool and a children's pool, along with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), wedding services, and tour/ticket assistance
  • A reception hall, a porter/bellhop, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 139 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with bathtubs and hair dryers
  • 65-inch TVs with streaming services and cable channels
  • Wardrobes/closets, free tea bags/instant coffee, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: MXN 349 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Restaurante Terraza
  • Thandi

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (120,298 square feet of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2010
  • No plastic drinking straws
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch TV with cable channels
  • Streaming services

Food and drink

  • Champagne service
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 46 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400 per stay

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 349 for adults and MXN 150 for children
  • Pet fee: MXN 1000 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 400 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Queretaro
Crowne Plaza Queretaro
Crowne Plaza Queretaro Diamante Hotel Queretaro
Crowne Plaza Queretaro Hotel

Frequently asked questions

Does Hilton Queretaro have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hilton Queretaro pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 46 lbs per pet. There's a fee of MXN 1000 per pet, per week. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hilton Queretaro?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Hilton Queretaro?

Check-out is at noon.

Where is Hilton Queretaro located?

Situated near the airport, this luxury hotel is within 3 mi (5 km) of Aqueduct of Santiago de Querétaro, Paseo Querétaro Shopping Center, and Josefa Ortiz de Domínguez Auditorium. Corregidora Stadium and Querétaro Convention Center are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hilton Queretaro Reviews

8.6

Excellent

8.6

Cleanliness

8.0

Amenities

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 210 out of 341 reviews
Rating 8 - Good. 62 out of 341 reviews
Rating 6 - Okay. 26 out of 341 reviews
Rating 4 - Poor. 15 out of 341 reviews
Rating 2 - Terrible. 28 out of 341 reviews

Reviews

Verified

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
The service was friendly, the dining was excellent, and the place is beautiful and very clean.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with limited limited transportation options, but good place to stay
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Lylia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and clean. The access to the Hotel is a little difficult but other than that everything else was great.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful from the start. Very pet friendly ,Max sure appreciated the treats!
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Julien

Liked: Cleanliness, staff & service
The rooms are older, but I like that. The staff was nice. Spacious and comfortable. The entrance is not well marked as it is right on a 2 way road and another hotel next door. They could advise that they are under renovations because the entrance in the hall is cut off and they still charge full price.
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Kelly

Disliked: Staff & service, amenities, property conditions & facilities
Pros: The rooms are large, clean, and comfortable. The view is spectacular. Neutral: The breakfast was average. No labeling and very few options for people with allergies. Cons: The property was under renovation so the lobby and all common areas were either off limits or full of dust and construction equipment. The noise of the renovations was very loud, lasting until 10:30PM one night. The staff were not apologetic at all. When the renovations are done and Hilton takes over the hotel management, it should be a terrific hotel. Special thanks to Expedia customer service for contacting the property about the renovations and advocating for me as their customer.
Verified

10/10 Excellent

Arlette

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Jorge

Water
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Jesus

Disliked: Amenities, property conditions & facilities
This hotel is not a 4.5 star hotel Has two lift on one of them dis not work through all the weekend The AC in the room stoped working in the middle of the night Not enough water in the shower Lot of better options and at a lower price
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Anni-Nadja

Liked: Cleanliness
Disliked: Amenities
Room was set up for two people instead of three people. No detachable showerhead, only overhead stream with very poor water pressure. No slippers or robes available. We were asked to sign a bill at breakfast that was included, which seemed to be a way for the waiters to ask for tips. Pool closes at 8PM. This Hilton is not Hilton quality or worth the money. Room and breakfast were ok.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very good place for business trip and sightseeing also. There was a small mistake of Hotel when I check in but the responses and treatments from management was excellent. I hope to visit again soon and recommend all to enjoy the beautiful scene of Queretaro at the hotel Diamante
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

XAVIER

Liked: Amenities
The hotel charged for two items that they lost. They concluded that I took them.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Jorge Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023
Verified

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found bed bugs in my bed
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
This a very nice hotel and it is in transition with new ownership. Never heard construction noise tho. The rooms are nice and the bed is comfortable. Needed a better, non scratchy bedspread. Biggest disappointment was the pool. It is tiny ( shaped like a pizza slice) and was looking to cool off but the water was hotter than outside. All the staff were great.
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Genevieve

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Under construction. LOUD! No warning of construction on Expedia site and hotel site was down. We were promised noise would end at 6 pam and this promise was broken.
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Jorge

Disliked: Amenities, property conditions & facilities
WC do not flush well Shower in bad condition Too noisy, without electricity due to remodeling
Stayed 2 nights in Feb 2024
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I communicated with the hotel about my issues. The individual did not care in the least. He offered no substantial help of any kind. I will make sure to tell everyone I can to never stY there.
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Victor

Liked: Staff & service
Disliked: Cleanliness, amenities
The property is under operator transaction, that is, it is going to become Hilton Hotels, but ALL AREAS are being remodeled, the dust is terrible, it is only fair that I mention that it is being remodeled and the guest decides if they want to take the room with them. risks of discomfort
Stayed 3 nights in Apr 2024
Verified

2/10 Terrible

JOSE LUIS

Disliked: Cleanliness, amenities, property conditions & facilities
There was'nt any hot water. When asked at lobby they didn't help, give any reasons, just said it is what it is. So terrible, wouldnt recommend.
Stayed 1 night in Oct 2023
Verified

4/10 Poor

SERGIO

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning and tv doesn’t work
Stayed 5 nights in May 2023
Verified

2/10 Terrible

Jesus

Very disappointed with the hotel, unfortunately my husband became ill were we couldn’t make it to our reservation. I called the hotel directly to at least change the dates and they denied and charged us the stay, even though I explain the situation and had Expedia call aswell. Very disappointing. I understand their are rules and restrictions but their are case by case when you can provide proof of the situation
Stayed 1 night in May 2024