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Hilton Queretaro

4.5 star property
Luxury hotel with 2 restaurants and bars

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Photo gallery for Hilton Queretaro

2 bars/lounges
Terrace/patio
Separate tub and shower, hair dryer, towels
Lobby
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Breakfast available
  • Room service
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

Presidential Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Egyptian cotton linens
Blackout drapes/curtains
Premium bedding
  • 110 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
TV
Premium bedding
Blackout drapes/curtains
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Egyptian cotton linens
Blackout drapes/curtains
Premium bedding
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
TV
Premium bedding
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
TV
Premium bedding
Blackout drapes/curtains
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Anillo Vial II Fray Junípero Serra 1500, Colonia Arboledas, Querétaro, QUE, 76140

What's nearby

  • Aqueduct of Santiago de Querétaro - 4 min drive - 2.4 miles
  • Paseo Querétaro Shopping Center - 5 min drive - 3.3 miles
  • Josefa Ortiz de Domínguez Auditorium - 5 min drive - 3.1 miles
  • Corregidora Stadium - 6 min drive - 4.0 miles
  • Querétaro Convention Center - 9 min drive - 6.1 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

  • ‪Tacos el Pata - ‬18 min walk
  • ‪Chili's - ‬20 min walk
  • ‪La Parilla Leonesa - ‬15 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Los Bisquets Obregon - ‬19 min walk

About this property

Hilton Queretaro

Luxury hotel near Aqueduct of Santiago de Querétaro
Located close to Paseo Querétaro Shopping Center and Josefa Ortiz de Domínguez Auditorium, Hilton Queretaro provides a terrace, a hair salon, and dry cleaning/laundry services. Treat yourself to a manicure/pedicure or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with 2 bars and a 24-hour gym.
You'll also find perks like:
  • An outdoor pool and a children's pool, with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), wedding services, and tour/ticket assistance
  • A reception hall, a porter/bellhop, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 139 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and hair dryers
  • 65-inch TVs with streaming services and cable channels
  • Wardrobes/closets, free tea bags/instant coffee, and heating

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: MXN 349 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Restaurante Terraza
  • Thandi

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (120,298 square feet of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2010
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch TV with cable channels
  • Streaming services

Food and drink

  • Champagne service
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 46 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400 per stay

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 349 for adults and MXN 150 for children
  • Pet fee: MXN 1000 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 400 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Queretaro
Crowne Plaza Queretaro
Crowne Plaza Queretaro Diamante Hotel Queretaro
Crowne Plaza Queretaro Hotel

Frequently asked questions

Does Hilton Queretaro have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hilton Queretaro pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 46 lbs per pet. There's a fee of MXN 1000 per pet, per week. Service animals are exempt from fees.

How much is parking at Hilton Queretaro?

Self parking is free at this property.

What time is check-in at Hilton Queretaro?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Hilton Queretaro?

Check-out is at noon.

Where is Hilton Queretaro located?

Situated near the airport, this luxury hotel is within 3 mi (5 km) of Aqueduct of Santiago de Querétaro, Paseo Querétaro Shopping Center, and Josefa Ortiz de Domínguez Auditorium. Corregidora Stadium and Querétaro Convention Center are also within 6 mi (10 km).

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Hilton Queretaro Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 151 out of 263 reviews
Rating 8 - Good. 52 out of 263 reviews
Rating 6 - Okay. 20 out of 263 reviews
Rating 4 - Poor. 13 out of 263 reviews
Rating 2 - Terrible. 27 out of 263 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10

The hotel charged for two items that they lost. They concluded that I took them.
Stayed 4 nights in Apr 2025

10/10

.
Stayed 1 night in Apr 2025

8/10

Nice place with limited limited transportation options, but good place to stay
Stayed 2 nights in Feb 2024

10/10

Staff was very helpful from the start. Very pet friendly ,Max sure appreciated the treats!
Stayed 2 nights in Jan 2024

10/10

Ok
Stayed 3 nights in Sep 2024

2/10

When I communicated with the hotel about my issues. The individual did not care in the least. He offered no substantial help of any kind. I will make sure to tell everyone I can to never stY there.
Stayed 1 night in Oct 2024

8/10

The rooms are older, but I like that. The staff was nice. Spacious and comfortable. The entrance is not well marked as it is right on a 2 way road and another hotel next door. They could advise that they are under renovations because the entrance in the hall is cut off and they still charge full price.
Stayed 1 night in Feb 2024

2/10

I found bed bugs in my bed
Stayed 2 nights in Feb 2024

8/10

Under construction. LOUD! No warning of construction on Expedia site and hotel site was down. We were promised noise would end at 6 pam and this promise was broken.
Stayed 1 night in Mar 2024

6/10

WC do not flush well Shower in bad condition Too noisy, without electricity due to remodeling
Stayed 2 nights in Feb 2024

2/10

The property is under operator transaction, that is, it is going to become Hilton Hotels, but ALL AREAS are being remodeled, the dust is terrible, it is only fair that I mention that it is being remodeled and the guest decides if they want to take the room with them. risks of discomfort
Stayed 3 nights in Apr 2024

2/10

There was'nt any hot water. When asked at lobby they didn't help, give any reasons, just said it is what it is. So terrible, wouldnt recommend.
Stayed 1 night in Oct 2023

2/10

Very disappointed with the hotel, unfortunately my husband became ill were we couldn’t make it to our reservation. I called the hotel directly to at least change the dates and they denied and charged us the stay, even though I explain the situation and had Expedia call aswell. Very disappointing. I understand their are rules and restrictions but their are case by case when you can provide proof of the situation
Stayed 1 night in May 2024

6/10

Pros: The rooms are large, clean, and comfortable. The view is spectacular. Neutral: The breakfast was average. No labeling and very few options for people with allergies. Cons: The property was under renovation so the lobby and all common areas were either off limits or full of dust and construction equipment. The noise of the renovations was very loud, lasting until 10:30PM one night. The staff were not apologetic at all. When the renovations are done and Hilton takes over the hotel management, it should be a terrific hotel. Special thanks to Expedia customer service for contacting the property about the renovations and advocating for me as their customer.

2/10

I recently had the unfortunate experience of staying at a hotel that ranks as the worst I've ever encountered. The room's condition was appalling – upon entering, I was greeted by leftover toilet paper on the floor, a broken soap stand in the shower, and a mattress so uncomfortable it was impossible to ignore. The room was permeated by a persistent cooking odor, as if someone had been preparing food in it all day, further compounded by an air conditioning unit that buzzed and whirred throughout the night, disrupting any chance of peaceful rest. Beyond the room's physical shortcomings, the service, or rather the lack of it, was equally disappointing. I have never encountered such a stark absence of hospitality and care during my extensive travels to Querétaro – having stayed in various hotels on more than 20 occasions. The severity of these issues compelled me to cut my planned six-night stay short, leaving after just one night. In an utterly unfair situation, I was forced to pay for an additional night simply to expedite my departure. This financial penalty added insult to injury, cementing my decision never to return. For those considering a visit to Querétaro, I implore you to seek accommodation elsewhere. The city boasts many superior hotels that promise a more pleasant and hassle-free stay. Please, do yourself a favor and avoid this hotel at all costs.
Stayed 6 nights in Feb 2024

8/10

Muy bueno
Stayed 2 nights in Apr 2025

10/10

Muy bien decorado, ambiente tranquilo y relajado. Instalaciones nuevas bien diseñadas. Y sobre todo una Hermosa vista de la cd de Querétaro
Stayed 1 night in Apr 2025

10/10

Increíble estancia.
Stayed 1 night in Apr 2025

8/10

Muy buenas instalaciones, el hotel es tranquilo y tiene buen ambiente, tiene buenos detalles como la decoración, iluminación y olor agradable en casa pasillo. Sería bueno que especifiquen sus promociones porque tenían mucha publicidad sobre el 2x1 en el bar y casi ningún destilado entraba en la promoción.
Stayed 3 nights in Apr 2025

10/10

Stayed 2 nights in Apr 2025

8/10

Buena ubicación y linda vista de la ciudad
Stayed 1 night in Apr 2025

10/10

Todo bien
Stayed 1 night in Mar 2025

10/10

Stayed 3 nights in Mar 2025

10/10

Stayed 1 night in Feb 2025

10/10

Excelente atención de todo el personal, hotel nuevo y bien ubicado
Stayed 2 nights in Feb 2025