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The Carlin Boutique Hotel

5.0 star property
The Carlin Boutique Hotel balances relaxation and adventure in Queenstown City Centre with spa treatments and a welcoming firepit

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Photo gallery for The Carlin Boutique Hotel

Bayview Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds - The Carlin Boutique Hotel (Queenstown)
Creator video - submitted by Travel Mom Squad
Eagles Nest | Lake view - The Carlin Boutique Hotel (Queenstown)
Eagles Nest | Living area | Smart TV, fireplace - The Carlin Boutique Hotel (Queenstown)
Presidential Suite | Living area | Smart TV, fireplace - The Carlin Boutique Hotel (Queenstown)
Travelers find comfort at The Carlin Boutique Hotel in Queenstown City Centre. Enjoy a complimentary English breakfast and a daily manager's reception. Unwind by the firepit, book spa treatments, or borrow bikes to explore the area.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Bayview Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Bayview Suite

  • Sleeps 4
  • Free WiFi

View all photos for Royal Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Royal Suite

  • Sleeps 6
  • Free WiFi

View all photos for Lakeview Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Lakeview Suite

  • Sleeps 4
  • Free WiFi

View all photos for Eagles Nest

Eagles Nest | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Eagles Nest

  • Lake view
  • 120 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite | Living area | Smart TV, fireplace

Presidential Suite

  • Lake view
  • 144 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Royal Suite

Royal Suite | Private kitchen | Coffee/tea maker

Royal Suite

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for The Princess Suite

View from room

The Princess Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Vista Suite

Smart TV, fireplace

Vista Suite

  • Lake view
  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Bayview Suite

Bayview Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Bayview Suite

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 91 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Lakeview Suite

Lakeview Suite | Living area | Smart TV, fireplace

Lakeview Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 94 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Panorama Suite

Outdoor spa tub

Panorama Suite

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Skyline Studio Suite

Skyline Studio Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Skyline Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Queenstown City Centre, a neighborhood in Queenstown, is home to The Carlin Boutique Hotel. The area's natural beauty can be seen at Queenstown Beach and Lake Wakatipu, while Toi o Tahuna and Off The Wall Gallery are cultural highlights. Queenstown Gardens and Queenstown Ice Arena are also worth visiting. Spend some time exploring the area's activities, including skiing. Visit our Queenstown travel guide
Map
43 Hallenstein St, Queenstown, 9300

What's nearby

  • Queenstown Gardens
    Queenstown Gardens
    3 min walk - 0.2 miles
  • Landscape of Queenstown, New Zealand
    Queenstown Mall
    8 min walk - 0.5 miles
  • Queenstown Beach
    Queenstown Beach
    8 min walk - 0.5 miles
  • Kiwi Park
    Kiwi Park
    10 min walk - 0.6 miles
  • Skyline Queenstown
    Skyline Queenstown
    11 min walk - 0.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN)
    12 min drive

Restaurants

  • “Life’s a Grind” Coffee
    8 min walk
  • Cookie Time
    8 min walk
  • McDonald's
    8 min walk
  • Odd Saint
    10 min walk
  • Starbucks
    8 min walk

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered valet parking on site

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 8 hot tubs
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Children's books
  • Children's games
  • In-room babysitting (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (37 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
The check-in location differs from the property location; go to: [In suite]
Front desk staffed during limited hours
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 350.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by bank transfer and is due within 72 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 350.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Is The Carlin Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at The Carlin Boutique Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Carlin Boutique Hotel?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Carlin Boutique Hotel located?

Located in Queenstown City Centre, this luxury hotel is within a 10-minute walk of St Josephs Parish, Queenstown Mall, and Church of St Peters. Cookie Time Cookie Bar and Queenstown Gardens are also within 10 minutes.

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Reviews

The Carlin Boutique Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Amenities

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 31 out of 42 reviews
Rating 8 - Good. 5 out of 42 reviews
Rating 6 - Okay. 5 out of 42 reviews
Rating 4 - Poor. 0 out of 42 reviews
Rating 2 - Terrible. 1 out of 42 reviews

Reviews

Verified

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff was so helpful, breathtaking view from balcony.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely boutique hotel, very close to town. The staff has the best customer service, and the breakfast is amazing!! I wouldn’t hesitate to recommend this hotel
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is built up the side of a mountain which overlooks Queenstown, as a consequence, its suites have panoramic views towards mountains and lakes. The staff are exceptional, polite, helpful with nothing is too small for them to deal with. The suites are very well appointed with kitchenettes inc dishwasher & hob, a king sized bed, numerous pillows, en suite and a lounge room with sofa, dining table and large tvs. As mentioned, the hotel is built on the side of a mountain and your suite has a large deck with outside gas fireplace, sofa, dining table and a spa. This itself is incredible as you can relax and absorb the view across the lake and Queenstown itself. It’s a fantastic hotel and one we would love to revisit in the future.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start !!! This place was just WOW from the moment we arrived. The staff were nothing short of amazing. The view , the room , the hot tub, the service all 5 stars . My only problem was our stay wasn’t long enough. A very big thanks to The Carlin for our wonderful stay
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
The Princess Suite was beautiful! The view of the lake and mountains from the balcony was breathtaking. The private hot tub and outdoor fireplace were amazing. The complimentary breakfast was delicious as well as the complimentary happy hour drinks. My husband and I loved staying here to end our honeymoon!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities
View was spectacular, staff was very accomodating
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, room was gorgeous, food was epic, great location, spa is the cherry on top.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Toni

Liked: Cleanliness, amenities, property conditions & facilities
The Carlin is indeed a 5 star property in every way, the staff and accommodation exceeded all our expectations, and we will most definitely return for a longer stay. I would recommend this truly remarkable boutique hotel to anyone traveling to Queenstown NZ.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
The property is lovely and the staff are delightful. The Carlin is a pleasant walk from town and the gondola ride.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
The staff really help makes the place stand out like no other, as the addmenities speak for themselves. From the moment we entered the driveway, to our check out 2-days later, the attention we received was exceptional. Next level!! The concierge stood out making us feel welcomed from the get-go and no ask of ours ever feeling to big, during our stay. We highly, highly recommend a stay here.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
After staying in multiple properties across the South Island of New Zealand, including multiple hotel stays in Queenstown, this place is most definitely not a 5-star worthy hotel, 3 stars at best. The staff was extremely accommodating, polite, and we were always met with a smile on the face. With that being said, the place is an essentially a refurbished ‘boutique’ apartment (literally, though). The jacuzzi tub (at least in the Master Suite I was in) was lukewarm on arrival, smelled very stagnant, and there were particles floating around (mind you, I messaged the staff my planned ETA and would assume at $800+ USD/nt, at least the jacuzzi would be working…nonetheless). Notified staff, and let them know the fountain function did not work and the jet feature was working at maybe 20% and ONE SIDED only…was told this is “normal” of “all the jacuzzis”…so, don’t let the pictures fool you! It was a good stay, but not worth the money. I’d recommend the QT Hotel (similar price range, or cheaper), or the Rosewood (where true 5-star luxury is DEFINED).
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Couldn’t fault anything. Amenities very clean & high class. Staff were impeccable. Free parking and free airport transfer. Absorbing the stunning views from your private jacuzzi on a spacious entertainment deck was an awesome experience. Totally recommend if you can afford it
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service & Richard went above & beyond with an early checkin & late checkout not a problem. We highly recommend staying while in beautiful Queenstown.
Stayed 1 night in May 2024
Verified

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from all staff. Comfortable rooms. Great view.
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short couples break

Amazing trip. Hotel Carlin perfectly placed for wonderful views over lake and short walk into Queenstown. Faultless super clean room with wonderful bed and great shower and amenities.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

JANICE

The Carlin was beautiful, spotless, with state of the art amenities and a wonderful staff. Highly recommend!
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Skylar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, great location, Wonderful staff. The only thing I would say is for the price point There are few little things that need to be addressed as for small repairs in the room.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities, room comfort

Happy campers

The hotel & all staff were outstanding in every way from the moment we arrived to valet parking, a welcoming drink and an upgrade to a fantastic suite. The view from our balcony hot tub across Queenstown & the Lake (day & night) was amazing. The Carlin compared very favourably to other 6 star hotels we have stayed in.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience at this property! Everything was flawless! The service was absolutely exceptional. The food was amazing and thoughtfully prepared, every detail of this stay was remarkable. One of the best hotels in my life, incredible views and every detail was considered to make it a memorable experience. The owner and all the staff were so accommodating and kind and welcoming, I can’t say enough amazing things about this property.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Carlin is well located in easy walking distance to the Queenstown Mall and Lake Wakatipu. The complimentary airport pick-up made my arrival seamless. The rooms are modern with every detail considered. I received a surprise upgrade upon checking in. The cocktail hour and breakfast included in the rate were delicious and added value. I loved relaxing on the terrace with the hot tub and outdoor fireplace and the box of treats left at evening turndown service. I wouldn't hesitate to return to the Carlin the next time I'm in Queenstown.
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Was looking forward to staying here, however didn’t have the greatest stay. The balcony with spa and fireplace was excellent, however around ten pm another family opened our door with their key, which was quite startling. The bathroom had average water pressure and looked a bit tired. We were woken up in the middle of the night with the sound of wind coming through the fire door in the bedroom.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views and great staff
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a stunning boutique experience. Pricey but the suite was sensational. Our only bugbear was the high tech light switches which took some getting used to and the light motion sensors which were erratic. Otherwise quiet, luxurious, spacious, stunning views and super friendly/professional staff.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Kai

Disliked: Cleanliness, staff & service, amenities
The hotel location is very good with an amazing view from the balcony. However the facilities are not at a great level compared with other 5 star hotels. The exit green lights in the room can’t be turned off at night, which is a joke. Hotel staff is friendly but it doesn’t worth the money.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Joesph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic! Only place to stay in Queenstown. Patrick was amazing!
Stayed 3 nights in Jul 2024