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The Carlin Boutique Hotel

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Photo gallery for The Carlin Boutique Hotel

A balcony with a view of mountains and a lake, furnished with a sofa and chairs. - The Carlin Boutique Hotel (Queenstown)
Creator video - submitted by Travel Mom Squad
A panoramic view of a mountainous landscape with a lake, a bridge, and a town in the foreground. - The Carlin Boutique Hotel (Queenstown)
A modern living room with a fireplace, a sofa, a coffee table, and a dining area with a table and chairs. - The Carlin Boutique Hotel (Queenstown)
A hotel room with a large bed, a desk, a chair, and a view of the sea and mountains. - The Carlin Boutique Hotel (Queenstown)
Luxury
5.0 star property
9.0

Wonderful

Alpine sanctuary with lake views

Bubbling hot tubs on private balconies showcase Lake Wakatipu and Queenstown's skyline. The full-service spa offers rejuvenating treatments before guests enjoy cuisine at the on-site restaurant. Outdoor fireplaces create a cozy evening ambiance for relaxation under the stars.

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Eagles Nest

A hotel room with a large bed, a desk, a chair, and a view of the sea and mountains.

Eagles Nest

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

A grand piano, a dining table with chairs, a chandelier, a painting, and a view of mountains through a large window.

Presidential Suite

  • Lake view
  • 144 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite

A modern kitchen with a central island, bar stools, and a dining table.

Royal Suite

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for The Princess Suite

An outdoor patio with a stone fireplace, seating area, and a hot tub.

The Princess Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Vista Suite

A modern living room with a fireplace, a sofa, a coffee table, and a kitchen area with wooden cabinets and a marble countertop.

Vista Suite

  • Lake view
  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Bayview Suite

A balcony with a view of mountains and a lake, furnished with a sofa and chairs.

Bayview Suite

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 91 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Lakeview Suite

A modern living room with a fireplace, a sofa, and a view of a body of water and mountains through large glass doors.

Lakeview Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 94 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Panorama Suite

A hot tub with a leaf-patterned backdrop, overlooking a lake and a town with mountains in the background.

Panorama Suite

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Skyline Studio Suite

A hotel room with a large bed, a bedside table, a bench, a wall-mounted lamp, and a patterned carpet.

Skyline Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Queenstown City Centre, a neighborhood in Queenstown, is home to The Carlin Boutique Hotel. The area's natural beauty can be seen at Queenstown Beach and Lake Wakatipu, while Toi o Tahuna and Off The Wall Gallery are cultural highlights. Queenstown Gardens and Queenstown Ice Arena are also worth visiting. Spend some time exploring the area's activities, including skiing. Visit our Queenstown travel guide
Map
43 Hallenstein St, Queenstown, 9300

What's nearby

  • A stone bridge over a pond with lily pads, surrounded by trees and red flowers.
    Queenstown Gardens
    3 min walk - 0.2 miles
  • A lakeside town with houses, trees, and mountains in the background.
    Queenstown Mall
    7 min walk - 0.4 miles
  • A clear lake with boats, a sandy beach, and dense trees.
    Queenstown Beach
    8 min walk - 0.5 miles
  • A town nestled between mountains and a large lake with several islands.
    Skyline Queenstown
    11 min walk - 0.6 miles
  • Skycity Queenstown Casino
    8 min walk - 0.5 miles

Getting around

  • Queenstown Intl. Airport (ZQN)
    12 min drive

Restaurants

  • Cookie Time
    8 min walk
  • Rata
    7 min walk
  • “Life’s a Grind” Coffee
    8 min walk
  • Captains Restaurant
    9 min walk
  • Odd Saint
    10 min walk

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  • Spa
  • Parking included
  • Free WiFi
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9.4 out of 10, Exceptional, 1,000 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered, secured self parking on site

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 8 hot tubs
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Children's books
  • Children's games
  • In-room babysitting (surcharge)
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (37 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
The check-in location differs from the property location; go to: [In suite]
Front desk staffed during limited hours
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 350.0 per night

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by bank transfer and is due within 72 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Is The Carlin Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Carlin Boutique Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Carlin Boutique Hotel?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Carlin Boutique Hotel located?

Located in Queenstown City Centre, this luxury hotel is within a 10-minute walk of St Josephs Parish, Queenstown Mall, and Church of St Peters. Cookie Time Cookie Bar and Queenstown Gardens are also within 10 minutes.

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Reviews

The Carlin Boutique Hotel Reviews

9.0

Wonderful

9.6

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 33 out of 48 reviews
Rating 8 - Good. 7 out of 48 reviews
Rating 6 - Okay. 7 out of 48 reviews
Rating 4 - Poor. 0 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was spectacular.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff was so helpful, breathtaking view from balcony.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely boutique hotel, very close to town. The staff has the best customer service, and the breakfast is amazing!! I wouldn’t hesitate to recommend this hotel
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
View was spectacular, staff was very accomodating
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, room was gorgeous, food was epic, great location, spa is the cherry on top.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start !!! This place was just WOW from the moment we arrived. The staff were nothing short of amazing. The view , the room , the hot tub, the service all 5 stars . My only problem was our stay wasn’t long enough. A very big thanks to The Carlin for our wonderful stay
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The Princess Suite was beautiful! The view of the lake and mountains from the balcony was breathtaking. The private hot tub and outdoor fireplace were amazing. The complimentary breakfast was delicious as well as the complimentary happy hour drinks. My husband and I loved staying here to end our honeymoon!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The property is lovely and the staff are delightful. The Carlin is a pleasant walk from town and the gondola ride.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The Carlin is indeed a 5 star property in every way, the staff and accommodation exceeded all our expectations, and we will most definitely return for a longer stay. I would recommend this truly remarkable boutique hotel to anyone traveling to Queenstown NZ.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service & Richard went above & beyond with an early checkin & late checkout not a problem. We highly recommend staying while in beautiful Queenstown.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is built up the side of a mountain which overlooks Queenstown, as a consequence, its suites have panoramic views towards mountains and lakes. The staff are exceptional, polite, helpful with nothing is too small for them to deal with. The suites are very well appointed with kitchenettes inc dishwasher & hob, a king sized bed, numerous pillows, en suite and a lounge room with sofa, dining table and large tvs. As mentioned, the hotel is built on the side of a mountain and your suite has a large deck with outside gas fireplace, sofa, dining table and a spa. This itself is incredible as you can relax and absorb the view across the lake and Queenstown itself. It’s a fantastic hotel and one we would love to revisit in the future.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from all staff. Comfortable rooms. Great view.
Stayed 5 nights in Aug 2024
Verified review

10/10 Excellent

The Carlin was beautiful, spotless, with state of the art amenities and a wonderful staff. Highly recommend!
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short couples break

Amazing trip. Hotel Carlin perfectly placed for wonderful views over lake and short walk into Queenstown. Faultless super clean room with wonderful bed and great shower and amenities.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Couldn’t fault anything. Amenities very clean & high class. Staff were impeccable. Free parking and free airport transfer. Absorbing the stunning views from your private jacuzzi on a spacious entertainment deck was an awesome experience. Totally recommend if you can afford it
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff really help makes the place stand out like no other, as the addmenities speak for themselves. From the moment we entered the driveway, to our check out 2-days later, the attention we received was exceptional. Next level!! The concierge stood out making us feel welcomed from the get-go and no ask of ours ever feeling to big, during our stay. We highly, highly recommend a stay here.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, great location, Wonderful staff. The only thing I would say is for the price point There are few little things that need to be addressed as for small repairs in the room.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities, room comfort

Happy campers

The hotel & all staff were outstanding in every way from the moment we arrived to valet parking, a welcoming drink and an upgrade to a fantastic suite. The view from our balcony hot tub across Queenstown & the Lake (day & night) was amazing. The Carlin compared very favourably to other 6 star hotels we have stayed in.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience at this property! Everything was flawless! The service was absolutely exceptional. The food was amazing and thoughtfully prepared, every detail of this stay was remarkable. One of the best hotels in my life, incredible views and every detail was considered to make it a memorable experience. The owner and all the staff were so accommodating and kind and welcoming, I can’t say enough amazing things about this property.
Stayed 2 nights in Nov 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
After staying in multiple properties across the South Island of New Zealand, including multiple hotel stays in Queenstown, this place is most definitely not a 5-star worthy hotel, 3 stars at best. The staff was extremely accommodating, polite, and we were always met with a smile on the face. With that being said, the place is an essentially a refurbished ‘boutique’ apartment (literally, though). The jacuzzi tub (at least in the Master Suite I was in) was lukewarm on arrival, smelled very stagnant, and there were particles floating around (mind you, I messaged the staff my planned ETA and would assume at $800+ USD/nt, at least the jacuzzi would be working…nonetheless). Notified staff, and let them know the fountain function did not work and the jet feature was working at maybe 20% and ONE SIDED only…was told this is “normal” of “all the jacuzzis”…so, don’t let the pictures fool you! It was a good stay, but not worth the money. I’d recommend the QT Hotel (similar price range, or cheaper), or the Rosewood (where true 5-star luxury is DEFINED).
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Carlin is well located in easy walking distance to the Queenstown Mall and Lake Wakatipu. The complimentary airport pick-up made my arrival seamless. The rooms are modern with every detail considered. I received a surprise upgrade upon checking in. The cocktail hour and breakfast included in the rate were delicious and added value. I loved relaxing on the terrace with the hot tub and outdoor fireplace and the box of treats left at evening turndown service. I wouldn't hesitate to return to the Carlin the next time I'm in Queenstown.
Stayed 2 nights in Jan 2024
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Was looking forward to staying here, however didn’t have the greatest stay. The balcony with spa and fireplace was excellent, however around ten pm another family opened our door with their key, which was quite startling. The bathroom had average water pressure and looked a bit tired. We were woken up in the middle of the night with the sound of wind coming through the fire door in the bedroom.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views and great staff
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, enjoyed the heated floor in bathroom, the remote controlled toilet , fabulous views, spa was divine , fire places inside and out , so lovely. Staff were attentive except for one thing ! Couldn’t get our washing done , ended up washing my clothes and drying them thanks to the heated bathroom floor Food was lovely ; delicious scrumptious breakfasts & in room dinners were good (just average size dinner) Parking wasn’t valet as I’m sure i saw on the hotel preview but that’s ok
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a stunning boutique experience. Pricey but the suite was sensational. Our only bugbear was the high tech light switches which took some getting used to and the light motion sensors which were erratic. Otherwise quiet, luxurious, spacious, stunning views and super friendly/professional staff.
Stayed 1 night in Apr 2026