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Sofitel Queenstown Hotel & Spa

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

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Photo gallery for Sofitel Queenstown Hotel & Spa

Front of property
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Separate tub and shower, jetted tub, rainfall showerhead

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Spa
  • Bar
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

Suite, 1 King Bed, Patio, Lake View (Opera)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Prestige)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Balcony

Superior Double Room, 2 Double Beds, Balcony | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Double Room, 2 Double Beds, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Mountain view
  • 41 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Mountain view
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Double Room, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Mountain view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Balcony, Mountain View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Luxury Room, 1 King Bed, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • Mountain view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

Penthouse, 1 King Bed, Patio, Lake View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza Hotel Queenstown by IHG

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  • Restaurant
  • Air conditioning
  • Gym
9.0 out of 10, Wonderful, 1,000 reviews
Crowne Plaza Hotel Queenstown by IHG

About the neighborhood

Map
8 Duke Street, Queenstown, 9300

What's nearby

  • Kiwi and Birdlife Park - 3 min walk - 0.2 miles
  • Queenstown Mall - 3 min walk - 0.2 miles
  • TSS Earnslaw Steamship - 3 min walk - 0.2 miles
  • Skyline Queenstown - 5 min walk - 0.3 miles
  • Queenstown Gardens - 7 min walk - 0.4 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪Fergburger - ‬2 min walk
  • ‪Patagonia Chocolates - ‬2 min walk
  • ‪Smiths Craft Beer House - ‬2 min walk
  • ‪Miss Lucy's Woodfired Pizza and Bar - ‬2 min walk
  • ‪Red Rock Bar Cafe - ‬2 min walk

About this property

Sofitel Queenstown Hotel & Spa

Luxury eco-certified hotel near Skyline Queenstown
Consider a stay at Sofitel Queenstown Hotel & Spa and take advantage of a coffee shop/cafe, a hair salon, and dry cleaning/laundry services. Active travelers can enjoy cycling at this hotel. Treat yourself to a body wrap, a sports massage, or a body treatment at So SPA, the onsite spa. Be sure to enjoy international cuisine and more at the two on-site restaurants. Free in-room WiFi is available to all guests, along with car rentals on site and a bar.
You'll also enjoy perks such as:
  • Limo/town car service, cooked-to-order breakfast (surcharge), and bike rentals
  • Valet parking (surcharge), an elevator, and free newspapers
  • Wedding services, a banquet hall, and meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 82 rooms boast comforts such as 24-hour room service and pillow menus, as well as perks like air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with jetted tubs and rainfall showers
  • 32-inch LCD TVs with satellite channels and DVD players
  • Balconies, separate sitting areas, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Limo/town car service
  • Valet parking on site (NZD 50 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: NZD 42 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1789 Wine & Jazz Lounge
  • Left Bank Cafe/Bistro

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Piano
  • Sauna
  • Ski storage
  • Snow sports gear
  • Steam room

Family friendly

  • DVD player
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3,003 square feet of conference space
  • Meeting rooms

Outdoors

  • In the mountains

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • DVD player
  • Pay movies

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 95.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately NZD 42 per person
  • Valet parking fee: NZD 50 per day (in/out privileges)
  • Rollaway bed fee: NZD 95.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hotel Sofitel Queenstown
Queenstown Sofitel
Queenstown Sofitel Hotel
Sofitel Hotel Queenstown
Sofitel Queenstown
Sofitel Queenstown Hotel
Sofitel Queenstown Hotel And Spa
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel
Sofitel Queenstown Hotel Spa
Sofitel Queenstown & Spa
Sofitel Queenstown Hotel & Spa Hotel
Sofitel Queenstown Hotel & Spa Queenstown
Sofitel Queenstown Hotel & Spa Hotel Queenstown

Frequently asked questions

Is Sofitel Queenstown Hotel & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sofitel Queenstown Hotel & Spa?

Valet parking is available for NZD 50 per day.

What time is check-in at Sofitel Queenstown Hotel & Spa?

Check-in begins at 2 PM.

What time is check-out at Sofitel Queenstown Hotel & Spa?

Check-out is at 11 AM.

Where is Sofitel Queenstown Hotel & Spa located?

Located in Queenstown City Centre, this luxury hotel is within a 10-minute walk of Toi o Tahuna and Skyline Queenstown. Fear Factory Queenstown and Skycity Queenstown Casino are just steps away.

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Sofitel Queenstown Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 545 out of 698 reviews
Rating 8 - Good. 111 out of 698 reviews
Rating 6 - Okay. 23 out of 698 reviews
Rating 4 - Poor. 7 out of 698 reviews
Rating 2 - Terrible. 12 out of 698 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything- a wonderful hotel in an excellent location when visiting Queenstown!
Stayed 2 nights in Feb 2025

10/10 Excellent

Gudrun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the heart of Queenstown- very friendly and helpful staff - delicious breakfasts / comfortable luxurious room with great bed and pillows
Stayed 3 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of Queenstown
Stayed 1 night in Mar 2025

8/10 Good

Stacey

Liked: Cleanliness, staff & service
Fabulous location and great sized rooms. Staff are amazing and the breakfast is fantastic. The only down fall of this hotel is it’s a bit tired and rooms need a re furb.
Stayed 1 night in Jan 2025

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities
Piano playing and helpful staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Babette

Liked: Property conditions & facilities
Great staff
Stayed 2 nights in Dec 2024

6/10 Okay

Jay

Liked: Cleanliness, staff & service
The Property was very accomodating and rooms were nice. The Staff was super friendly. The major issue was lack of available and working WIFI. It was impossible for me to work from my hotel room.
Stayed 1 night in Mar 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovation on a few floors - always a beautiful stay. We travel to Queenstown every year and always stay here - brilliant!
Stayed 4 nights in Jun 2024

8/10 Good

Tadashi

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is at the heart of Queenstown. Very convenient. It provides all basic needs.
Stayed 2 nights in Dec 2024

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great luxurious hotel in the heart of Queenstown. Came here as a little treat to myself while away on business and was delighted with every aspect.
Stayed 1 night in Jul 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was absolutely beautiful!
Stayed 4 nights in Mar 2023

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great staff. Excellent location.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located to all amenities. All staff friendly and extremely helpful
Stayed 1 night in Jul 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great Hotel, central to everything especially if you want to catch shuttled to MT. Rooms large and comfy. Always get a welcome when we artive into hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Gregory John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all ammenities
Stayed 9 nights in Aug 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms, friendly staff
Stayed 5 nights in Dec 2022

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, very luxurious 😊
Stayed 2 nights in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
A 5 Star hotel in a great location. Large comfortable room with underfloor heating in bathroom. Excellent service at reception and restaurant which served a wide variety of food including eggs as you like them.
Stayed 3 nights in Aug 2024

8/10 Good

Mohammed

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great position and service. Only drawback was the age of the rooms
Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel; perfect location; knowledgeable, helpful staff; outstanding massage therapists! (Dewi in particular!)
Stayed 1 night in Jan 2024

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient
Stayed 5 nights in Dec 2023

10/10 Excellent

Lucy

It is in the heart of the city. The room is big. Facilities are great.
Stayed 6 nights in May 2024

10/10 Excellent

Gerda

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bedding and oversized tubs

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and comfortable bed
Stayed 1 night in Apr 2023

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property, great location, amazing service and staff - highly recommend and will be back! 5 STARS!!
Stayed 3 nights in Aug 2023