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Novotel Queenstown Lakeside

4.0 star property
Family-friendly hotel with a fitness center and a 24-hour front desk

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Photo gallery for Novotel Queenstown Lakeside

Exterior
Private spa tub
Exterior
Double Room, 2 Double Beds, Lakeside | Minibar, in-room safe, desk, iron/ironing board
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Room service

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed, Lakeside

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Lakeside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Hair dryer
Bathrobes
  • Partial lake view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 2 Double Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside | Minibar, in-room safe, desk, iron/ironing board

Double Room, 2 Double Beds, Lakeside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Hair dryer
Bathrobes
  • Partial lake view
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, View

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 2 Double Beds, View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Eco-friendly toiletries
Private bathroom
  • Mountain view
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Eco-friendly toiletries
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View

View from room

Standard Room, 1 King Bed, View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Eco-friendly toiletries
Private bathroom
  • Mountain view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Corner of Earl and Marine Parade, Queenstown, 9348

What's nearby

  • Queenstown Mall - 2 min walk - 0.1 miles
  • Queenstown Gardens - 3 min walk - 0.2 miles
  • TSS Earnslaw Steamship - 5 min walk - 0.3 miles
  • Kiwi and Birdlife Park - 8 min walk - 0.5 miles
  • Skyline Queenstown - 10 min walk - 0.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Cookie Time - ‬3 min walk
  • ‪Patagonia Chocolates - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Rata - ‬4 min walk

About this property

Novotel Queenstown Lakeside

Upscale eco-certified hotel near Skyline Queenstown
A garden, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Novotel Queenstown Lakeside. Adventurous travelers may like the cycling at this hotel. For some rest and relaxation, visit the hot tub. The on-site restaurant, Elements, offers breakfast, dinner, and kids' meals. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a gym and a business center.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • Babysitting (surcharge), 1 meeting room, and a banquet hall
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 273 rooms offer comforts such as 24-hour room service and pillow menus, as well as perks like laptop-compatible safes and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 21-inch LCD TVs with streaming services and satellite channels
  • Balconies or patios, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (NZD 45 per night); discounts available
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 37 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 37 per person
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Nearby parking fee: NZD 45 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

Is Novotel Queenstown Lakeside pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Queenstown Lakeside?

Valet parking is available for NZD 50 per night. Limited spots are available.

What time is check-in at Novotel Queenstown Lakeside?

Check-in start time: 2 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Queenstown Lakeside?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Novotel Queenstown Lakeside located?

This family-friendly Queenstown hotel is located on a lake, within a 15-minute walk of Williams Cottage and Skyline Queenstown. Queenstown Gardens and Queenstown Beach are just steps away.

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Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 540 out of 1002 reviews
Rating 8 - Good. 315 out of 1002 reviews
Rating 6 - Okay. 107 out of 1002 reviews
Rating 4 - Poor. 23 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2025

6/10 Okay

Evan

Liked: Cleanliness
Disliked: Amenities
Nothing special about the property aside from proximity to the city. Room was very average for 250+ a night
Stayed 2 nights in May 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mint scenary
Stayed 1 night in May 2025

10/10 Excellent

Chris

Liked: Staff & service, property conditions & facilities
Wry nice rooms, great breakfast, lakeside and right in town.
Stayed 2 nights in Mar 2025

10/10 Excellent

Patrick Joseph O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the staff very helpful, excellent location. Central to the town.
Stayed 2 nights in Apr 2025

10/10 Excellent

Gayle

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location and accommodating staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Rexie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great facility
Stayed 3 nights in Feb 2025

6/10 Okay

Sebastian

Liked: Cleanliness
Disliked: Staff & service
Hotel is ok but nothing special. Service could improved with regard to explanation of hotel amenities.
Stayed 2 nights in Apr 2025

8/10 Good

myles

Liked: Cleanliness, staff & service, amenities
Dated hotel but in a great location
Stayed 3 nights in Feb 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean, quiet, spacious rooms. Very convenient location in Queensland.
Stayed 1 night in Feb 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel made it very easy to be in town.
Stayed 2 nights in Jan 2025

10/10 Excellent

Fisun

Great location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, especially for less-mobile family members. Hotel had everything you need and their staff were very quick to help your every requirement if you wanted to book activities. Very safe location (you can park your car outside for free between 6pm-9am and it is very safe). Great bar with lots of activity and excellent buffet for breakfast and menu for dinner. Would definitely stay again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Enrique

Liked: Cleanliness
Excellent location!!!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful! Great breakfast. Staff helped us with tours and renting a car. I would give everyone there an A for service. Highly recommend this hotel!!
Stayed 3 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily able to walk around Queenstown
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must stay

Excellent staff, hotel was immaculate, location is AAAAAAAA
Stayed 3 nights in Jan 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great climate controlled rooms, comfy beds and fantastic location! Friendly and helpful staff
Stayed 1 night in Jan 2025

8/10 Good

Stephanie

Liked the convenient location, friendly and professional staff.
Stayed 3 nights in Jan 2025

6/10 Okay

jENNIFER

Liked: Staff & service
Disliked: Cleanliness
Had to ask for room service twice.
Stayed 1 night in Apr 2025

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in Queenstown, located in the heart of downtown.

10/10 Excellent

Antonio Jr Ongtangco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful,respectful and always greeted us with a smile.Our stay feels like home
Stayed 6 nights in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff!
Stayed 1 night in Jan 2025

4/10 Poor

Raj

Disliked: Cleanliness
Had a Terrible experience with respect to parking and rooms were not clean till 5pm all days. So overall far below expectations experience. Will not visit this property again
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Perfect location right next to the lake. We stayed here twice, and would stay again. The rooms do need some upgrade, but they are comfortable and clean. The front desk, concierge, and valet were all nice and helpful.
Stayed 1 night in Feb 2025