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Novotel Queenstown Lakeside

4.0 star property
Family-friendly hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Novotel Queenstown Lakeside

View from room
Breakfast and dinner served
Concierge desk
Bar (on property)
Private spa tub
In the heart of Queenstown City Centre, Novotel Queenstown Lakeside offers an upscale eco-certified haven. Enjoy a rejuvenating soak in the spa tub, then savor breakfast at Elements or grab a drink at the bar. Cycling enthusiasts will love exploring nearby trails while others can unwind in the garden or stay active with gym access and bike rentals.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Hot Tub
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room, 2 Double Beds, Lakeside

In-room safe, desk, iron/ironing board, free cribs/infant beds

Double Room, 2 Double Beds, Lakeside

8.4 out of 10
Very good
(11 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Private bathroom
Bathrobes
  • 26 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(21 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Hair dryer
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Hair dryer
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(19 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Hair dryer
Private bathroom
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Double Room, 2 Double Beds

8.4 out of 10
Very good
(24 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Hair dryer
Private bathroom
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(59 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Hair dryer
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lakeside

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Lakeside

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Private bathroom
Bathrobes
  • 26 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Corner of Earl and Marine Parade, Queenstown, 9348

What's nearby

  • Queenstown Mall - 2 min walk - 0.1 miles
  • Queenstown Beach - 2 min walk - 0.1 miles
  • Queenstown Gardens - 3 min walk - 0.2 miles
  • TSS Earnslaw Steamship - 5 min walk - 0.3 miles
  • Skyline Queenstown - 10 min walk - 0.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪Cookie Time - ‬3 min walk
  • ‪Eichardt's Private Hotel - ‬2 min walk
  • ‪Novotel Queenstown Lakeside - ‬2 min walk
  • ‪Elements Restaurant - ‬1 min walk
  • ‪The Bathhouse Tapas Bar & Restaurant - ‬1 min walk

About this property

Novotel Queenstown Lakeside

Upscale family-friendly hotel located in Queenstown City Centre
A garden, dry cleaning/laundry services, and a fireplace in the lobby are just a few of the amenities provided at Novotel Queenstown Lakeside. Adventurous travelers may like the cycling at this hotel. For some rest and relaxation, visit the hot tub. The on-site restaurant, Elements, offers breakfast, dinner, and kids' meals. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a bar and a gym.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • Babysitting (surcharge), an elevator, and concierge services
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 273 rooms offer comforts such as 24-hour room service and pillow menus, as well as perks like laptop-compatible safes and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 21-inch LCD TVs with streaming services and satellite channels
  • Balconies or patios, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Exterior

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  • Free WiFi
  • Restaurant
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 37 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 15 and younger eat free breakfast
Rollaway/extra beds are available for NZD 20 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 37 for adults and NZD 19.00 for children
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

Is Novotel Queenstown Lakeside pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Queenstown Lakeside?

Valet parking is available for NZD 50 per night. Limited spots are available.

What time is check-in at Novotel Queenstown Lakeside?

Check-in start time: 2 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Queenstown Lakeside?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Novotel Queenstown Lakeside located?

This family-friendly Queenstown hotel is located on a lake, steps from Williams Cottage, Queenstown Gardens, and Queenstown Beach. Lake Wakatipu and Church of St Peters are just steps away.

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Reviews

Novotel Queenstown Lakeside Reviews

8.8

Excellent

9.0

Cleanliness

9.4

Location

9.0

Staff & service

8.6

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 544 out of 1019 reviews
Rating 8 - Good. 317 out of 1019 reviews
Rating 6 - Okay. 113 out of 1019 reviews
Rating 4 - Poor. 24 out of 1019 reviews
Rating 2 - Terrible. 21 out of 1019 reviews

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, so helpful and friendly. The property is in an excellent location.
Stayed 4 nights in Oct 2025

10/10 Excellent

MING ANN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent hotel although the decor was bit old and dated, but very safe, clean and convenient area
Stayed 8 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent.
Stayed 5 nights in Sep 2025

10/10 Excellent

RAMESH MOHAN

Liked: Cleanliness, amenities, property conditions & facilities
Location, room is comfy, service was wonderful, breakfast was excellent
Stayed 3 nights in Jun 2025

8/10 Good

nadine

- even though slightly outdated, Great spot, great views, good facilities, room serviced every day. Parking is an issue - very expensive to park at hotel or on streets close by.
Stayed 8 nights in Oct 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, location amazing, have stayed at Novotel a couple of times now, love it!!
Stayed 7 nights in Jun 2025

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities
Great location but limited parking. Need to book the jacuzzi, very small and limited things indoors for kids.
Stayed 3 nights in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great spot. Easy to walk to restaurants, cafes and shopping. Staff always accommodating if you needed anything.
Stayed 9 nights in Jul 2025

10/10 Excellent

Yue

Liked: Staff & service, amenities, property conditions & facilities
Hotel location is excellent, shops around there. The room is clean and well decorated
Stayed 2 nights in Jul 2025

10/10 Excellent

Gayle

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location and accommodating staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel made it very easy to be in town.
Stayed 2 nights in Jan 2025

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for an amazing stay! This property was clean, the bed was comfy, and it is in such a great location - very walkable and close to all the main transportation. The only downside was that the heater in my room didn’t work - however, maintenance was very prompt in attempting to fix this! Whilst it was cold in the room, the sheets were very warm and perfect for the winter season. I’ll definitely want to stay with Novotel again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Enrique

Liked: Cleanliness
Excellent location!!!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Patrick Joseph O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the staff very helpful, excellent location. Central to the town.
Stayed 2 nights in Apr 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in May 2024

6/10 Okay

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was ok, Room was nice with a nice veiw of the lake. We had to wait over an hour to check in, our check in time was 2pm but the room wasn’t ready until after 3. This was frustrating as it was pouring with rain outside and we were waiting with kids. Probably wouldn’t stay here again because of that.
Stayed 1 night in Aug 2025

8/10 Good

Stephanie

Liked the convenient location, friendly and professional staff.
Stayed 3 nights in Jan 2025

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in Queenstown, located in the heart of downtown.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must stay

Excellent staff, hotel was immaculate, location is AAAAAAAA
Stayed 3 nights in Jan 2025

10/10 Excellent

Antonio Jr Ongtangco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful,respectful and always greeted us with a smile.Our stay feels like home
Stayed 6 nights in Jan 2025

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, clean room, bed was very comfortable. Coffee machine, robes and a small balcony with views of the lake. No mini bar. Good customer service. Would stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

il min

Liked: Cleanliness, staff & service, property conditions & facilities
great experience and nice location, buffet is better than anything.
Stayed 4 nights in Jun 2024

6/10 Okay

Sebastian

Liked: Cleanliness
Disliked: Staff & service
Hotel is ok but nothing special. Service could improved with regard to explanation of hotel amenities.
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily able to walk around Queenstown
Stayed 2 nights in Mar 2025

10/10 Excellent

JOSE

Liked: Amenities
The location the view close to everything and the room is spaciousness the best shower I ever had water pressure is excellent
Stayed 4 nights in Dec 2024

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