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Mercure Queenstown Resort

4.0 star property

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Photo gallery for Mercure Queenstown Resort

2 restaurants; breakfast and dinner served - Mercure Queenstown Resort (Queenstown)
In-room safe, individually furnished, desk, blackout drapes - Mercure Queenstown Resort (Queenstown)
Aerial view - Mercure Queenstown Resort (Queenstown)
2 restaurants; breakfast and dinner served - Mercure Queenstown Resort (Queenstown)
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers - Mercure Queenstown Resort (Queenstown)
Nestled near Lake Wakatipu, Mercure Queenstown Resort offers an eco-friendly retreat with a coffee shop and lush garden. Enjoy the hotel's two on-site restaurants for breakfast and dinner, or unwind in the sauna or spa tub after a day of skiing via the ski shuttle.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | In-room safe, individually furnished, desk, blackout drapes

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Queen Beds, Lake View

Superior Room, 2 Queen Beds, Lake View | In-room safe, individually furnished, desk, blackout drapes

Superior Room, 2 Queen Beds, Lake View

9.0 out of 10
Wonderful
(18 reviews)
  • Lake view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View | In-room safe, individually furnished, desk, blackout drapes

Room, 2 Queen Beds, Lake View

7.8 out of 10
Good
(16 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Lake View

Lake view

Deluxe Room, 1 King Bed, Lake View

  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | In-room safe, individually furnished, desk, blackout drapes

Room, 1 King Bed, Lake View

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View | In-room safe, individually furnished, desk, blackout drapes

Double Room, 2 Double Beds, Garden View

9.2 out of 10
Wonderful
(25 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Superior Room, 1 King Bed, Lake View

In-room safe, individually furnished, desk, blackout drapes

Superior Room, 1 King Bed, Lake View

7.0 out of 10
Good
(6 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in Fernhill, a neighborhood in Queenstown, Mercure Queenstown Resort is in the suburbs and near the beach. The area's natural beauty can be seen at Lake Wakatipu and Bob's Peak, while Kiwi Park and Queenstown Gardens are popular area attractions. Skyline Queenstown and Onsen Hot Pools are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowmobiling and snowshoeing. Visit our Queenstown travel guide
Map
Sainsbury Road, Queenstown, 9300

What's nearby

  • Steamer Wharf
    Steamer Wharf
    5 min drive - 1.4 miles
  • Landscape of Queenstown, New Zealand
    Queenstown Mall
    5 min drive - 1.6 miles
  • Kiwi Park
    Kiwi Park
    6 min drive - 1.6 miles
  • TSS Earnslaw Steamship
    TSS Earnslaw Steamship
    7 min drive - 2.3 miles
  • Queenstown Beach
    Queenstown Beach
    7 min drive - 2.3 miles

Getting around

  • Queenstown Intl. Airport (ZQN)
    17 min drive

Restaurants

  • Finz
    3 min drive
  • Heritage Queenstown
    6 min walk
  • Lokal
    9 min walk
  • Smiths Craft Beer House
    3 min drive
  • My Thai Lounge
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Uncovered self parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 32 per person
  • Uncovered self parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Does Mercure Queenstown Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM.

Is Mercure Queenstown Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for NZD 15.00 per night.

What time is check-in at Mercure Queenstown Resort?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Queenstown Resort?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Queenstown Resort located?

Conveniently located near the ski slopes, this Fernhill hotel is in the mountains within 2 mi (3 km) of Lake Wakatipu, Kiwi Park, and Skyline Queenstown. Queenstown Gardens and Bob's Peak are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Queenstown Resort Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 488 out of 1000 reviews
Rating 8 - Good. 339 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 41 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Lanchun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and free hot breakfast. Great location.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Sukhdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great staff
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful view in a lovely hotel
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. The restaurants were well managed and set-up. The food was excellent.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Pradip

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast lovely views
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing lake view. Loved our stay here!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Basil

Liked: Cleanliness, amenities, property conditions & facilities
Room was very neat and tidy and also staff.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, kid friendly
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Beautiful location- just like the pictures. Very welcoming hotel. Taxi/uber necessary to go to city center
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Dhama

Liked: Cleanliness, property conditions & facilities
The view. Rooms were also clean.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
It has beautiful room view
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Varsha

Liked: Cleanliness, amenities, property conditions & facilities
Nice location,good size rooms
Stayed 4 nights in May 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities. Rooms were large but tired and needed refreshing. Excellent bar with happy hour and restaurant with fantastic view. Wonderful stay and would return in a heartbeat.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Freeman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from Lucy on front desk and Sanjay in the restaurant. Will definitely be coming back!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice environment.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, beautiful property and view of the lake!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Jaswinder

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay with family and lot’s of thing to do around.
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Kenez

Liked: Cleanliness, staff & service, amenities
Nice hotel, a bit far from the centre. Big, clean room and really good bathroom. Parking is free on the road just outside the hotel, but Hotel car park is not free
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Felipe Fiorino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely clean, people were great and breakfast was amazing. Would 100% recommend!!
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Jatinder

Liked: Cleanliness, staff & service, amenities
Location is perfect. Just the property is bit dated
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, staff great.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Admir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely staff. Loved our family stay at this resort.
Stayed 7 nights in Sep 2023
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the space in the rooms and also the sustainability on products to use in the shower. Also good breakfast options in the buffet
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Clean room with great views. I thought the staff lacked some basic knowledge for new visitors but otherwise they were friendly enough.
Stayed 3 nights in Nov 2025