Vacation packages
Stays
Cars
Flights
Support
AARP Member Savings
My Trips
AARP.org
Join
Renew

Mercure Queenstown Resort

4.0 star property
Ski hotel with 2 restaurants and a fitness center

Choose dates to view prices

Photo gallery for Mercure Queenstown Resort

2 restaurants, breakfast served
In-room safe, individually furnished, desk, blackout drapes
Aerial view
2 restaurants, breakfast served
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Nestled near Lake Wakatipu, Mercure Queenstown Resort offers an eco-friendly retreat with a coffee shop and lush garden. Enjoy the hotel's two on-site restaurants for breakfast and dinner, or unwind in the sauna or spa tub after a day of skiing via the ski shuttle.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Hot Tub

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 1 King Bed, Garden View

In-room safe, individually furnished, desk, blackout drapes

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Lake View

In-room safe, individually furnished, desk, blackout drapes

Superior Room, 2 Queen Beds, Lake View

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 29 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View | In-room safe, individually furnished, desk, blackout drapes

Room, 2 Queen Beds, Lake View

7.6 out of 10
Good
(15 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Lake view

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 28 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View | In-room safe, individually furnished, desk, blackout drapes

Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Lake View

In-room safe, individually furnished, desk, blackout drapes

Superior Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
Sainsbury Road, Queenstown, 9300

What's nearby

  • Skyline Queenstown - 3 min drive - 1.2 miles
  • Kiwi and Birdlife Park - 3 min drive - 1.2 miles
  • Queenstown Mall - 3 min drive - 1.2 miles
  • TSS Earnslaw Steamship - 4 min drive - 1.4 miles
  • Queenstown Gardens - 10 min drive - 2.1 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 17 min drive

Restaurants

  • ‪Saigon Kingdom - ‬3 min drive
  • ‪Pub On Wharf - ‬4 min drive
  • ‪Mrs. Ferg Beach Street - ‬4 min drive
  • ‪Atlas Beer Cafe - ‬3 min drive
  • ‪Rydges Hotel - ‬17 min walk

About this property

Mercure Queenstown Resort

Upscale family-friendly hotel near Lake Wakatipu
Located close to Bob's Peak and Queenstown Gardens, Mercure Queenstown Resort provides a terrace, a coffee shop/cafe, and a garden. With amenities like a ski shuttle and ski storage, this hotel is a great place to hit the slopes. For some rest and relaxation, visit the sauna or the hot tub. At the two on-site restaurants, enjoy breakfast, dinner, kids' meals, and ocean views. Stay connected with free WiFi in public areas, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and a front-desk safe
  • 3 meeting rooms, multilingual staff, and a vegetable garden
  • A porter/bellhop, a 24-hour front desk, and a vending machine
  • Guest reviews give top marks for the helpful staff
Room features
All 148 individually furnished rooms include thoughtful touches such as air conditioning and bathrobes, in addition to amenities like free internet and safes.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 50-inch LCD TVs with satellite channels
  • Mini fridges, free infant beds, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Daily buffet breakfast (NZD 30 per person)

Rendezvous Heritage Hotel Queenstown

  • Pool
  • Hot Tub
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 1,017 reviews
Rendezvous Heritage Hotel Queenstown

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Uncovered self parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 32 per person
  • Uncovered self parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Does Mercure Queenstown Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM.

Is Mercure Queenstown Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Queenstown Resort?

Self parking is available for NZD 15.00 per night.

What time is check-in at Mercure Queenstown Resort?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Queenstown Resort?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Queenstown Resort located?

Conveniently located near the ski slopes, this Fernhill hotel is in the mountains within 2 mi (3 km) of Lake Wakatipu, Kiwi and Birdlife Park, and Skyline Queenstown. Queenstown Gardens and Bob's Peak are also within 3 mi (5 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Mercure Queenstown Resort Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

9.0

Staff & service

8.6

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 487 out of 1012 reviews
Rating 8 - Good. 344 out of 1012 reviews
Rating 6 - Okay. 120 out of 1012 reviews
Rating 4 - Poor. 42 out of 1012 reviews
Rating 2 - Terrible. 19 out of 1012 reviews

Reviews

10/10 Excellent

Pradip

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast lovely views
Stayed 5 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities. Rooms were large but tired and needed refreshing. Excellent bar with happy hour and restaurant with fantastic view. Wonderful stay and would return in a heartbeat.
Stayed 3 nights in Oct 2025

8/10 Good

Stavros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had amazing views over the lake. Staff were super friendly and helpful. The bar was a great place to hang out and the food we ordered there was very good. Breakfast is ok but you get amazing views over the lake, so it's definitely a great option.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the space in the rooms and also the sustainability on products to use in the shower. Also good breakfast options in the buffet
Stayed 3 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, beautiful property and view of the lake!
Stayed 1 night in Feb 2025

10/10 Excellent

Shaijas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from the room is awesome
Stayed 1 night in May 2025

10/10 Excellent

KULDEEP

Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in Jun 2025

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in May 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, staff great.
Stayed 2 nights in Jun 2024

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a couple of relaxing days.
Stayed 2 nights in Aug 2023

10/10 Excellent

Boben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodation with reasonable rate.
Stayed 2 nights in Jun 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Always like staying here when in Queenstown
Stayed 4 nights in May 2023

10/10 Excellent

amyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location, great staff, amazing views.
Stayed 6 nights in Jul 2022

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view and good hotel
Stayed 2 nights in Dec 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time staying here, very family friendly property and the staff were amazing! Great food options to accommodate everyone’s taste buds along with an outstanding breakfast buffet! We had such a great time here and would highly recommend to anybody coming to Queenstown.
Stayed 3 nights in Jul 2024

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 2 nights in May 2025

10/10 Excellent

Leao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here this was absolutely beautiful
Stayed 3 nights in Jun 2024

10/10 Excellent

Amrit

Liked: Cleanliness, staff & service, property conditions & facilities
The views were breathtaking and staff was friendly
Stayed 4 nights in Mar 2023

10/10 Excellent

Uele

Liked: Cleanliness, amenities
Good service nice view & good people
Stayed 2 nights in Feb 2024

10/10 Excellent

Tamatu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 1 night in Mar 2025

10/10 Excellent

yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with beautiful view!
Stayed 1 night in Sep 2024

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
Found the room cold. Only two cups provided when there was four of us. No shower cap provided. Not told there were spa towels by the pool. Waited too long for someone to make coffee so just left. And finally not enough parking and had to pay, which is absolutely ridiculous.
Stayed 3 nights in Jul 2025

10/10 Excellent

taehong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel looks pretty old from inside but the view was great and it was clean.
Stayed 1 night in Dec 2022

8/10 Good

David Michael

Liked: Cleanliness, staff & service, amenities
A handy place to stay for what we needed. 2 beds, carparking and a hot shower.
Stayed 3 nights in Jul 2022

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

  • English Copyright 1995 – 2025. All rights reserved. Use of this Web site constitutes acceptance of the Expedia User Agreement and Privacy Policy. Expedia pays a royalty fee to AARP for the use of AARP’s intellectual property. These fees are used for the general purpose of AARP. All goods or services and discounts offered via the AARP® Travel Center powered by Expedia ®, are provided by third-party suppliers. AARP and its affiliates do not endorse and are not responsible for the goods or services and discounts made available on this site. Offers are subject to change and may have restrictions. Please contact the AARP® Travel Center powered by Expedia® directly for full details. AARP and its affiliates are not insurers.