Clean room,beautiful view lake Wakapitu at own balcony .Staff very helpful, stock up towels,tea,coffee daily.Shower has good pressure.Bed is comfy,got electric blanket keeping warm.Bus number 1 stop about 100m down can take you to airport.Location very easy to walk to Queenstown mall,restaurants at the Wharf or skyline gondolas. You should pack lightly because there is no lift then had to carry luggage 2 floors.It is for improvement if hotel can have toilet roll holder rather left toilet roll at window edge .I will happy to come back to hotel next trip