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Heartland Hotel Queenstown

3.0 star property
Downtown Queenstown's central haven puts travelers steps from city exploration, with local flavors at breakfast and dinner plus a relaxing spot for evening drinks.

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Photo gallery for Heartland Hotel Queenstown

View from property - Heartland Hotel Queenstown (Queenstown)
Lobby - Heartland Hotel Queenstown (Queenstown)
Lobby lounge - Heartland Hotel Queenstown (Queenstown)
Exterior - Heartland Hotel Queenstown (Queenstown)
Front of property - evening/night - Heartland Hotel Queenstown (Queenstown)
Heartland Hotel Queenstown, in the city center, offers an eco-friendly base for adventures. Start your day with breakfast at Peaks Restaurant & Bar, return for dinner with local cuisine, work out in the gym, or wind down with a cocktail at the bar.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Gym
  • Bar

Room options

Available filters for rooms
Showing 25 of 25 rooms

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior King View Room

Superior King View Room | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior King View Room

7.6 out of 10
Good
(5 reviews)
  • Partial lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Triple Room

  • 50 sq m
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Chalet Studio King Room

Chalet Studio King Room | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Chalet Studio King Room

8.0 out of 10
Very good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

9.2 out of 10
Wonderful
(11 reviews)
  • Partial lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Super King/Split View

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Standard Super King/Split View

7.6 out of 10
Good
(7 reviews)
  • Partial lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior Studio, Multiple Beds

7.8 out of 10
Good
(27 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Super King/Split

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

7.8 out of 10
Good
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Super King/Split Room

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Standard Super King/Split Room

  • Sleeps 2
  • Free WiFi

View all photos for Chalet King View

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Chalet King View

  • Sleeps 2
  • Free WiFi

View all photos for Family Chalet

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Family Chalet

  • Sleeps 4
  • Free WiFi

View all photos for Superior Family Chalet View

Superior Family Chalet View | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior Family Chalet View

  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior Split King Chalet View

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior Split King Chalet View

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Split King Chalet

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Standard Split King Chalet

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior King View Room

Lake view

Superior King View Room

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Split King Twin

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior Split King Twin

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Split King Twin View

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior Split King Twin View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

Deluxe Twin Queen

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Deluxe King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe King View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Queen Twin Single

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior Queen Twin Single

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior Queen Twin Single Family Non-View

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Superior Queen Twin Single Family Non-View

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior King Twin Single Family View

Free toiletries, hair dryer, towels, soap

Superior King Twin Single Family View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Chalet Quad Room

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Chalet Quad Room

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Family Room

Family Room | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • Partial lake view
  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Queenstown City Centre, a neighborhood in Queenstown, Heartland Hotel Queenstown is in the entertainment district and near the beach. St Josephs Parish and Williams Cottage are local landmarks, and the area's natural beauty can be seen at Queenstown Beach and Lake Wakatipu. Queenstown Gardens and Queenstown Ice Arena are also worth visiting. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and hiking/biking trails nearby. Visit our Queenstown travel guide
Map
27 Stanley Street, Queenstown, 9197

What's nearby

  • Queenstown Gardens
    Queenstown Gardens
    2 min walk - 0.1 miles
  • Landscape of Queenstown, New Zealand
    Queenstown Mall
    3 min walk - 0.2 miles
  • Queenstown Beach
    Queenstown Beach
    5 min walk - 0.3 miles
  • TSS Earnslaw Steamship
    TSS Earnslaw Steamship
    7 min walk - 0.4 miles
  • Skyline Queenstown
    Skyline Queenstown
    11 min walk - 0.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN)
    12 min drive

Restaurants

  • “Life’s a Grind” Coffee
    5 min walk
  • Cookie Time
    4 min walk
  • Novotel Queenstown Lakeside
    6 min walk
  • McDonald's
    5 min walk
  • Botswana Butchery
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (NZD 30 per night); reservations required
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 26 to 33 for adults and NZD 13 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 3 floors
  • 7 buildings
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 7 2026 to September 30 2026 (dates subject to change):
  • Fitness facilities
The property will be renovating from April 7 2026 to September 30 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults, and NZD 13 to 17 for children
  • Nearby parking fee: NZD 30 per night (164 ft away)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Is Heartland Hotel Queenstown pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Heartland Hotel Queenstown?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Heartland Hotel Queenstown?

Check-out is at 10 AM.

Where is Heartland Hotel Queenstown located?

Located in Queenstown City Centre, this hotel is within a 5-minute walk of St Josephs Parish, Queenstown Gardens, and Queenstown Mall. Church of St Peters and Cookie Time Cookie Bar are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Heartland Hotel Queenstown Reviews

8.2

Very Good

8.4

Cleanliness

9.0

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 366 out of 1002 reviews
Rating 8 - Good. 397 out of 1002 reviews
Rating 6 - Okay. 164 out of 1002 reviews
Rating 4 - Poor. 51 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

Reviews

Verified

8/10 Good

Shaymin

Liked: Cleanliness, staff & service, property conditions & facilities
Good walking distance to town, rooms were warm and had good views, only minus was parking is on a first come first served basis
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - older property but well maintained, clean, comfortable, good breakfast and wonderfully friendly and attentive staff. Nice and handy for town too, only a short walk. Definitely coming back.
Stayed 1 night in May 2026
Verified

8/10 Good

Brandon

Great views, close to town.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Courtney

Liked: Cleanliness, staff & service, amenities
Loved the buffet breakfast. Staff were nice and friendly. Rooms were clean
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities
Great room, great location
Stayed 1 night in Jan 2026
Verified

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Queenstown city centre is really close, with all the amenities it has to offer. Accommodation was super nice. We were even treated to a complimentary upgrade, which made our stay even more special!
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities
Friendly staff and room was value for money
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great - close to major attractions but not too loud. Beautiful view of the lake, depending on room.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Aarne

Liked: Cleanliness, staff & service, amenities
Location is perfect Room was comfortable Breakfast not so good
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

KEVIN

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The reception area was nice and the dining area looked nice, the location was handy, BUT our room was very dated and in need of total refurbishment, Carpet was worn and marked cabinets were old and marked Bathroom fixtures and fittings were old , the room was quite dark creating a dull environment
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Room was clean. We were there only a short time about 8:00 PM to 9:00 AM. Parking was tight, but we did have a space.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views, comfy room
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Clean and amazing
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities
Clean and comfortable
Stayed 1 night in Dec 2025
Verified

8/10 Good

LAKSHMI

Liked: Cleanliness, amenities, property conditions & facilities
Room was ok, clean but a bit tired. Location was good but parking was 1st come 1st serve , which is still better than many others where you are paying extra for parking .
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and views of the lake.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Max Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to the main part of Queenstown and the room had a good view and very spacious.
Stayed 2 nights in May 2025
Verified

6/10 Okay

Reina

Liked: Cleanliness, amenities, property conditions & facilities
Great location near to the city center. Nicely newly renovated bathroom and the room is clean. The room we are in is near the gym in the basement area with the view completely obsured by bush and bringing down the luggage is a nightmare with no elevator with our room being three floors down. It was very noisy as it was near the busy road.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Sridhar

Liked: Staff & service
Disliked: Property conditions & facilities
The room was ok!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, excellent location

Lovely hotel. Really friendly staff. Room was lovely with a great view but bathroom was a bit run down. Good selection at breakfast. Excellent location, Only a few mins walk down to the restaurants and attractions.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff, quiet.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, walking distance to town and transport. Nice breakfast
Stayed 2 nights in May 2025
Verified

8/10 Good

Arabelle Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice mountain and lake view.
Stayed 2 nights in Jul 2025