Crowne Plaza Hotel Queenstown, an IHG Hotel is located in Queenstown City Centre, a neighborhood in Queenstown, and is in the mountains and on a lake. Toi o Tahuna and Queenstown Arts Centre are cultural highlights, and some of the area's activities can be experienced at The Remarkables Ski Area and Fear Factory Queenstown. Underwater Observatory and CaddyShack City Mini Golf are also worth visiting. Take in the nearby slopes with a ski shuttle, a ski area, and skiing, or check out other outdoor activities such as ice skating.
At Crowne Plaza Hotel Queenstown, an IHG Hotel, you can look forward to a garden, dry cleaning/laundry services, and car rentals on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
You'll also enjoy perks such as:
Buffet breakfast (surcharge), valet parking (surcharge), and babysitting (surcharge)
A banquet hall, concierge services, and free newspapers
An elevator, a water dispenser, and luggage storage
Guest reviews give good marks for the breakfast, helpful staff, and walkable location
Room features
All 139 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
Extra amenities include:
Rollaway/extra beds (surcharge) and free cribs/infant beds
Bathrooms with shower/tub combinations and hair dryers
LCD TVs with digital channels
Wardrobes/closets, coffee/tea makers, and daily housekeeping
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi; wired internet (NZD 10 for 12 hours)
Parking and transportation
Ski shuttle nearby
Valet parking on site (NZD 30 per night; includes in/out privileges)
Limited onsite parking
Wheelchair-accessible parking available
Food and drink
Daily buffet breakfast available 6:00 AM–10:30 AM for a fee: NZD 38 for adults and NZD 20 for children
A bar/lounge
A restaurant
Things to do
Gym
Optional ski privileges
Ski storage
Family friendly
Babysitting (surcharge)
Free crib
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
Free newspapers in lobby
Luggage storage
Safe at front desk
Water dispenser
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Business services
24-hour business center
Conference space
Outdoors
Garden
In the mountains
On a lake
Picnic area
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Handrails in stairways
In-room accessibility
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
7 floors
Banquet hall
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Free crib
Rollaway/extra bed (surcharge)
Bathroom
Bathrobes
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels
Entertainment
LCD TV with digital channels
Food and drink
24-hour room service
Coffee/tea maker
Minibar
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Free daily newspapers
Iron/ironing board
Laptop workspace
Phone
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Special check-in instructions
The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
1 child per adult, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately NZD 38 for adults and NZD 20 for children
Fee for wired internet in public areas: NZD 10 (for 12 hours, rates may vary)
Valet parking fee: NZD 30.00 per night (in/out privileges)
Rollaway bed fee: NZD 65.0 per night
Credit card charges are subject to a surcharge of 2 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel
Crowne Plaza Hotel Queenstown, an IHG Hotel Queenstown
Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel Queenstown
Frequently asked questions
Is Crowne Plaza Hotel Queenstown, an IHG Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Crowne Plaza Hotel Queenstown, an IHG Hotel?
Valet parking is available for NZD 30.00 per night. Limited spots are available.
What time is check-in at Crowne Plaza Hotel Queenstown, an IHG Hotel?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Crowne Plaza Hotel Queenstown, an IHG Hotel?
Check-out is at 11 AM.
Where is Crowne Plaza Hotel Queenstown, an IHG Hotel located?
Located in Queenstown City Centre, this hotel is steps from SKYCITY Wharf Casino, Steamer Wharf, and Creative Queenstown Arts & Crafts Market. Steamer Wharf and Fear Factory Queenstown are also within 5 minutes.
Crowne Plaza Hotel Queenstown, an IHG Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 578 out of 1003 reviews" "
10 - Excellent
578
Rating 8 - Good. 309 out of 1003 reviews" "
8 - Good
309
Rating 6 - Okay. 67 out of 1003 reviews" "
6 - Okay
67
Rating 4 - Poor. 31 out of 1003 reviews" "
4 - Poor
31
Rating 2 - Terrible. 18 out of 1003 reviews" "
2 - Terrible
18
9.0/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Theresa
Traveled with partner
Mar 23, 2024
Liked: Cleanliness
By 20:30 pm, most guests that would be staying the night should be at the hotel by then. Any room that is vacant has probably lost any more chances of generating revenue that night. So why not give a customer a free upgrade which actually cost the hotel nothing? That goodwill would cost the hotel chain 10 x more in marketing budget. IHG spend so much in advertising trying to reach a customer. So when a customer is already inside your hotel, the staff can buy this guest’s loyalty for nothing. However, this concept was foreign to the reception staff at checkin.
Centrally located with plenty of easy walking to dining options and shopping. Bus available right outside and most tours picked up from the hotel. Rooms nice and comfortable with all the facilities one could want. An enjoyable stay.