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Crowne Plaza Hotel Queenstown by IHG

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Bar (on property) - Crowne Plaza Hotel Queenstown by IHG (Queenstown)
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Suite, 1 Bedroom, Lake View | Minibar, in-room safe, desk, laptop workspace - Crowne Plaza Hotel Queenstown by IHG (Queenstown)
Exterior - Crowne Plaza Hotel Queenstown by IHG (Queenstown)
Exterior - Crowne Plaza Hotel Queenstown by IHG (Queenstown)
Luxury
4.5 star property
9.0

Wonderful

Luxury hotel located in Queenstown City Centre

At Crowne Plaza Hotel Queenstown by IHG, you can look forward to a garden, dry cleaning/laundry services, and car rentals on site. Be sure to enjoy kids' meals at the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Mountain View

8.6 out of 10
Excellent
(15 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony, Mountain View

7.6 out of 10
Good
(5 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Lake View

8.6 out of 10
Excellent
(16 reviews)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Minibar, in-room safe, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(13 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Lake View

  • Lake view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(18 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Mountain View

9.0 out of 10
Wonderful
(4 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony, Lake View

9.0 out of 10
Wonderful
(26 reviews)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Queenstown City Centre, a neighborhood in Queenstown, Crowne Plaza Hotel Queenstown by IHG is in the mountains and on a lake. Toi o Tahuna and Off The Wall Gallery are cultural highlights, and some of the area's activities can be experienced at Fear Factory Queenstown and TSS Earnslaw Steamship. Underwater Observatory and Queenstown Mini Golf are also worth visiting. Take in the nearby slopes with a ski shuttle, a ski area, and skiing, or check out other outdoor activities such as ice skating. Visit our Queenstown travel guide
Map
93 Beach Street, Queenstown, Otago, 9300

What's nearby

  • Steamer Wharf
    Steamer Wharf
    1 min walk - 0.1 miles
  • TSS Earnslaw Steamship
    TSS Earnslaw Steamship
    2 min walk - 0.1 miles
  • Landscape of Queenstown, New Zealand
    Queenstown Mall
    5 min walk - 0.3 miles
  • Kiwi Park
    Kiwi Park
    7 min walk - 0.4 miles
  • Skyline Queenstown
    Skyline Queenstown
    8 min walk - 0.5 miles

Getting around

  • Queenstown Intl. Airport (ZQN)
    16 min drive

Restaurants

  • Fergburger
    4 min walk
  • Patagonia Chocolates
    3 min walk
  • Finz
    1 min walk
  • Smiths Craft Beer House
    3 min walk
  • My Thai Lounge
    2 min walk

About this property

Crowne Plaza Hotel Queenstown by IHG

Luxury hotel located in Queenstown City Centre
At Crowne Plaza Hotel Queenstown by IHG, you can look forward to a garden, dry cleaning/laundry services, and car rentals on site. Be sure to enjoy kids' meals at the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), valet parking (surcharge), and babysitting (surcharge)
  • A porter/bellhop, concierge services, and an elevator
  • Smoke-free premises, a water dispenser, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff and location
Room features
All 139 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
Extra amenities include:
  • Bathrooms with hair dryers
  • LCD TVs with digital channels
  • Wardrobes/closets, free infant beds, and electric kettles

Similar properties

Exterior
Holiday Inn Express & Suites Queenstown by IHG
Queenstown City Centre
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 1,000 reviews
Holiday Inn Express & Suites Queenstown by IHG
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (NZD 10 for 12 hours)

Parking and transportation

  • Ski shuttle nearby
  • Valet parking on site (NZD 38 per night; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Optional ski privileges
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • In-room crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 20 for children
  • Fee for wired internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 38.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown By Ihg
Crowne Plaza Hotel Queenstown by IHG Hotel
Crowne Plaza Hotel Queenstown an IHG Hotel
Crowne Plaza Hotel Queenstown by IHG Queenstown
Crowne Plaza Hotel Queenstown by IHG Hotel Queenstown

Frequently asked questions

Is Crowne Plaza Hotel Queenstown by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for NZD 38.00 per night. Limited spots are available.

What time is check-in at Crowne Plaza Hotel Queenstown by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Crowne Plaza Hotel Queenstown by IHG?

Check-out is at 11 AM.

Where is Crowne Plaza Hotel Queenstown by IHG located?

Located in Queenstown City Centre, this luxury hotel is steps from SKYCITY Wharf Casino, Steamer Wharf, and Lake Wakatipu. Creative Queenstown Arts & Crafts Market and TSS Earnslaw Steamship are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crowne Plaza Hotel Queenstown by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

9.8

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 612 out of 1003 reviews
Rating 8 - Good. 270 out of 1003 reviews
Rating 6 - Okay. 71 out of 1003 reviews
Rating 4 - Poor. 27 out of 1003 reviews
Rating 2 - Terrible. 23 out of 1003 reviews

Reviews

Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good dining options
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Grandage Family

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and a great location
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Maria Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and wonderful location
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although a little dated, it was perfectly located for walking and exploring the town.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the harbour and shops. Balconies to sit and drink in the views.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

anafu

Liked: Cleanliness, staff & service
Location with a bus stop just in front of the hotel. Wonderful view of the lake. Staff are friendly and helpful.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Great location. Easy checkin and helpful staff. Would stay again.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Tania

Best located hotel. Stunning views. Breakfast was excellent. Staff exceptional service.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Sophia

Liked: Cleanliness, amenities, property conditions & facilities
Great location, comfortable
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very great, and worked hard to accommodate us whenever we asked for anything.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Love the room, view and the staff very courteous and helpful
View from my room
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Kirk

Liked: Cleanliness, amenities
The lobby was well appointed. The room was clean and bed was comfortable but the mdf furniture was dated and the tile floor needs steam cleaned and the bathroom needs updated, at least the curtain rod. The staff were extremely nice.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Evelyn

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location Across from the lake and walking distance to all the shops and restaurants in town. room elevator and the on-site restaurant which I did not use.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Chetan Arun

Liked: Cleanliness
Location stood out.
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

Lilo

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel is extremely dated. Everything from the elevators to the hallway windows feels like it’s stuck in the last century. Since Queenstown is quite humid, there’s visible mold throughout the building. The worst part was the shower—the hot water was just a weak trickle. The only saving grace was the staff, who were very friendly. Only stay here if you don’t mind aging facilities.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mayank

Liked: Cleanliness, amenities, property conditions & facilities
Great location, super close to amenities and super friendly staff who will go above and beyond to help you.
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
Great location, very friendly and helpful staff, very clean and well-appointed rooms, quiet. The only reason I didn’t give it “excellent” is that the shower was terribly weak, a dribble, as if in a drought-stricken country with flow regulators. Which is not the case in New Zealand! Otherwise, lovely stay
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Man Kit

Liked: Cleanliness, staff & service, amenities
The staff are really friendly and helpful , the room is very nice with beautiful lake and Mountain View. All things there are neat and tidy. And it is close to other attractions at Queenstown as well. Highly recommend.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Man Kit

The hotel view is stunning. The
Stayed 1 night in Nov 2025
Verified

8/10 Good

Chi

Liked: Cleanliness
All was good, staff have gave us good service.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Eddie

Liked: Cleanliness, amenities, property conditions & facilities
Great location and experience.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Bridgette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was amazing! Close to restaurants, shops, transport and walkable to everything. Will definitely stay again!
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Dagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy walking distance to many places
Stayed 5 nights in Sep 2025