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Crowne Plaza Hotel Queenstown by IHG

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Photo gallery for Crowne Plaza Hotel Queenstown by IHG

A balcony with a fire feature, seating, and a view of snow-capped mountains. - Crowne Plaza Hotel Queenstown by IHG (Queenstown)
Property video
A hotel room with a sofa, armchair, and dining table. A large window offers a view of a lake and mountains. - Crowne Plaza Hotel Queenstown by IHG (Queenstown)
A restaurant with large windows, patterned chairs, and a view of the street and mountains. - Crowne Plaza Hotel Queenstown by IHG (Queenstown)
A modern hotel with a large pool, a dock with a yacht, and a mountainous backdrop. - Crowne Plaza Hotel Queenstown by IHG (Queenstown)
Luxury
4.5 star property
9.0

Wonderful

Luxury hotel located in Queenstown City Centre

At Crowne Plaza Hotel Queenstown by IHG, you can look forward to a garden, dry cleaning/laundry services, and car rentals on site. Be sure to enjoy kids' meals at the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.

Popular amenities

  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View

A hotel room with two beds, a desk, a chair, and a TV.

Standard Room, 2 Queen Beds, Balcony, Mountain View

8.6 out of 10
Excellent
(15 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View

A hotel room with a bed, desk, chair, and a small table with a lamp.

Standard Room, 1 King Bed, Balcony, Mountain View

7.6 out of 10
Good
(5 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Balcony, Lake View

A hotel room with two beds, a desk, a chair, a TV, and a view of a lake.

Standard Room, 2 Queen Beds, Balcony, Lake View

8.6 out of 10
Excellent
(17 reviews)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a view.

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room

A hotel room with a bed, desk, chair, TV, and artwork on the wall.

Standard Room

8.8 out of 10
Excellent
(13 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom, Lake View

A hotel room with a large bed, a sofa, a chair, a TV, and a balcony with a view of mountains and a lake.

Suite, 1 Bedroom, Lake View

  • Lake view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Balcony

A hotel room with two beds, a desk, a chair, a TV, and a window with a view.

Standard Room, 2 Queen Beds, Balcony

8.4 out of 10
Very good
(9 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Balcony

A hotel room with a bed, desk, chair, TV, and artwork on the wall.

Standard Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(19 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Mountain View

A hotel room with a bed, desk, chair, TV, and a balcony with a view.

Standard Room, 1 King Bed, Accessible, Mountain View

8.8 out of 10
Excellent
(5 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Balcony, Lake View

A hotel room with a large bed, a desk, a red chair, and a TV.

Standard Room, 1 King Bed, Balcony, Lake View

9.2 out of 10
Wonderful
(27 reviews)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in Queenstown City Centre, a neighborhood in Queenstown, Crowne Plaza Hotel Queenstown by IHG is in the mountains and on a lake. Toi o Tahuna and Off The Wall Gallery are cultural highlights, and some of the area's activities can be experienced at Fear Factory Queenstown and TSS Earnslaw Steamship. Queenstown Mini Golf and Kiwi Park are also worth visiting. Take in the nearby slopes with a ski shuttle, a ski area, and skiing, or check out other outdoor activities such as ice skating. Visit our Queenstown travel guide
Map
93 Beach Street, Queenstown, Otago, 9300

What's nearby

  • A waterfront restaurant with outdoor seating overlooking a lake.
    Steamer Wharf
    1 min walk - 0.1 miles
  • A white steamboat with a red stripe and a chimney, sailing on a river surrounded by dense green forest.
    TSS Earnslaw Steamship
    2 min walk - 0.1 miles
  • A lakeside town with houses, trees, and mountains in the background.
    Queenstown Mall
    5 min walk - 0.3 miles
  • A town nestled between mountains and a large lake with several islands.
    Skyline Queenstown
    8 min walk - 0.5 miles
  • Skycity Queenstown Casino
    3 min walk - 0.2 miles

Getting around

  • Queenstown Intl. Airport (ZQN)
    16 min drive

Restaurants

  • Fergburger
    4 min walk
  • Patagonia Chocolates
    3 min walk
  • Vudu Cafe & Larder
    4 min walk
  • Atlas Beer Cafe
    1 min walk
  • Finz
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (NZD 10 for 12 hours)

Parking and transportation

  • Ski shuttle nearby
  • Valet parking on site (NZD 38 per night; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 42 for adults and NZD 21 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Optional ski privileges
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • In-room crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 42 for adults and NZD 21 for children
  • Fee for wired internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 38.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Is Crowne Plaza Hotel Queenstown by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for NZD 38.00 per night. Limited spots are available.

What time is check-in at Crowne Plaza Hotel Queenstown by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Crowne Plaza Hotel Queenstown by IHG?

Check-out is at 11 AM.

Where is Crowne Plaza Hotel Queenstown by IHG located?

Located in Queenstown City Centre, this luxury hotel is steps from SKYCITY Wharf Casino, Steamer Wharf, and Lake Wakatipu. Creative Queenstown Arts & Crafts Market and TSS Earnslaw Steamship are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crowne Plaza Hotel Queenstown by IHG Reviews

9.0

Wonderful

9.0

Cleanliness

9.8

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 616 out of 1001 reviews
Rating 8 - Good. 262 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, breathtaking views. Welcomed by staff with a small gift. Staff was friendly and helpful. Room was clean, beds were comfortable. It was a perfect stay!
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The location is superb second to none
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to restaurants, nightlife and daily activities.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience! The staff was amazing and packed us convenient breakfast boxes on two early mornings, which was super helpful while traveling with our toddler. The room was wonderful, and the balcony offered a brilliant mix of nature and energy—gorgeous lake, mountain, and sunrise views paired with a lively street scene below. Perfect place to relax with a morning coffee
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walk to everything downtown. Views over the lake were amazing. Staff really helpful. Highly recommend.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and fantastic location.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and greats staff with excellent service. Would highly recommend to anyone.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good dining options
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room with excellent view. The shower pressure was poor and the temperature unstable, but otherwise all good
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , excellent hotel
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything. Staff were friendly and helpful. Breakfast buffet was very good with strong coffee. Highly recommend.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and a great location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and wonderful location
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although a little dated, it was perfectly located for walking and exploring the town.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we will remember most about our stay is not just the hotel itself, but the people who made us feel so welcome. Exceptional customer service can turn an ordinary trip into a memorable experience, and that's exactly what happened during our visit.
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. The hotel is conveniently located. Delicios food at their restaurant. The rooms need a makeover.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the harbour and shops. Balconies to sit and drink in the views.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great location, comfortable
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location. Easy checkin and helpful staff. Would stay again.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Location with a bus stop just in front of the hotel. Wonderful view of the lake. Staff are friendly and helpful.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Love the room, view and the staff very courteous and helpful
View from my room
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Best located hotel. Stunning views. Breakfast was excellent. Staff exceptional service.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very great, and worked hard to accommodate us whenever we asked for anything.
Stayed 3 nights in Nov 2025