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Copthorne Hotel and Resort Queenstown Lakefront

Property class: 4

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Photo gallery for Copthorne Hotel and Resort Queenstown Lakefront

A room with a view of mountains and a lake. There is a round table and two chairs. - Copthorne Hotel and Resort Queenstown Lakefront (Queenstown)
A hotel room with a bed, a desk, a TV, a view of a lake and mountains. - Copthorne Hotel and Resort Queenstown Lakefront (Queenstown)
A modern building with a distinctive red roof and large windows, set against a backdrop of snow-capped mountains. - Copthorne Hotel and Resort Queenstown Lakefront (Queenstown)
A spacious lobby with a high ceiling, a reception desk, a chandelier, and a sign reading "Impressions". - Copthorne Hotel and Resort Queenstown Lakefront (Queenstown)
A balcony with a view of a lake and mountains, featuring outdoor seating and a glass railing. - Copthorne Hotel and Resort Queenstown Lakefront (Queenstown)
A terrace, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Copthorne Hotel and Resort Queenstown Lakefront. For some rest and relaxation, visit the hot tub. The on-site local cuisine restaurant, Impressions Restaurant, offers breakfast and dinner. In addition to a bar and a business center, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Free WiFi
  • Breakfast available
  • Business services

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite 1 King

A hotel room with a large bed, a chair, a nightstand, and a view of a lake and mountains.

Suite 1 King

  • Lake view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Lake View

A hotel room with two beds, a TV, a desk, and a window with a view of trees.

Superior Room, 2 Double Beds, Lake View

9.4 out of 10
Exceptional
(12 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Superior Room, 2 Double Beds

8.4 out of 10
Very good
(16 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a minibar.

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Lake View

A hotel room with a bed, a desk, a chair, and a view of a mountain and lake.

Superior Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(22 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE SUPERIOR TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE SUPERIOR WITH DOUBLE BED

  • Sleeps 4

About the neighborhood

Located in Queenstown City Centre, a neighborhood in Queenstown, Copthorne Hotel and Resort Queenstown Lakefront is near the airport and near the beach. Toi o Tahuna and Off The Wall Gallery are cultural highlights, and some of the area's attractions include Queenstown Gardens and Queenstown Ice Arena. Queenstown Mini Golf and Kiwi Park are also worth visiting. Discover the area's water adventures with kayaking and parasailing nearby, or enjoy the great outdoors with hiking/biking trails and ziplining. Visit our Queenstown travel guide
Map
27 Frankton Road, Queenstown, 9300

What's nearby

  • A stone bridge over a pond with lily pads, surrounded by trees and red flowers.
    Queenstown Gardens
    3 min walk - 0.2 miles
  • A clear lake with boats, a sandy beach, and dense trees.
    Queenstown Beach
    5 min walk - 0.3 miles
  • A lakeside town with houses, trees, and mountains in the background.
    Queenstown Mall
    8 min walk - 0.5 miles
  • A town nestled between mountains and a large lake with several islands.
    Skyline Queenstown
    15 min walk - 0.8 miles
  • Skycity Queenstown Casino
    8 min walk - 0.5 miles

Getting around

  • Queenstown Intl. Airport (ZQN)
    8 min drive

Restaurants

  • Cookie Time
    6 min walk
  • Rata
    6 min walk
  • Botswana Butchery
    7 min walk
  • Odd Saint
    7 min walk
  • Novotel Queenstown Lakeside
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (NZD 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Impressions Restaurant

Things to do

  • Hot tub
  • Ski storage

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,894 square feet of conference space
  • 3 meeting rooms
  • Business center

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 6 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 40.0 per day
Free cribs are available on request at the property

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17.50 for children
  • Covered self parking fee: NZD 20 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 4-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Is Copthorne Hotel and Resort Queenstown Lakefront pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for NZD 20 per day.

What time is check-in at Copthorne Hotel and Resort Queenstown Lakefront?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Copthorne Hotel and Resort Queenstown Lakefront?

Check-out is at 10 AM.

Where is Copthorne Hotel and Resort Queenstown Lakefront located?

Located in Queenstown City Centre, this hotel is within a 5-minute walk of Queenstown Gardens, Queenstown Beach, and St Josephs Parish. Queenstown Ice Arena and Williams Cottage are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Copthorne Hotel and Resort Queenstown Lakefront Reviews

8.2

Very Good

8.6

Cleanliness

8.8

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 410 out of 1001 reviews
Rating 8 - Good. 353 out of 1001 reviews
Rating 6 - Okay. 157 out of 1001 reviews
Rating 4 - Poor. 55 out of 1001 reviews
Rating 2 - Terrible. 26 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really good last minute booking good price. happy. Great to have a balcony. Room clean.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 5 min walk to main shops. Eaay parking and friendly staff.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel on the older side and probably needs an upgrade although the room size and bathroom were very generous, great location 5 minute walk to the CBD view from balcony was amazing, could see the remarkables and the lake
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
It’s true that it is looking a bit dated, but our room was fantastic, seperate bedroom, balcony with great view. Safe on site parking.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the room ! Nice hotel but too big and hard to find a room it’s like a maze
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness
Very comfortable bed. Good location to town central. Value for money very expensive in comparison to far better motels at a much cheaper price
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning view from the room. The property is getting a little tired but still very functional. It is quite a large complex and does take a little navigation. It is a nice walk in to the town.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean room and nice staff. They also have a laundry room which was helpful for us.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great views. Dinning area looks like it’s from the 80s😭
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in Queenstown is expensive, but good selection at breakfast. Staff always very friendly. Rooms clean. However, shower in rooms could do with an upgrade as no real power & set quite low on the wall.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town. Easy 7-10min walk, downhill. Walk through a pathway among trees, then the lake awaits.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Helpful staff. Great spa
Stayed 4 nights in Jan 2026
Verified review

6/10 Okay

Disliked: Staff & service, amenities, property conditions & facilities
Our Check n was an exceptional success expierence in customer service ! Thank you !!!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The things I love is the view of the lake, our room was in front of the lake which is stunning view!
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning views, easy walk into the buzzy atmosphere of queenstown
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great view
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding stay at this property. Close to the town center just 10m walk. We had booked 6 nights stay and during check in upgraded our room to lake view with 60$/night which was worth as it gave us stunning view of lake and mountains and we had 2nd floor room which was connected to the lawn garden.. staff is friendly and helpful. Overall excellent stay
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Stunning view! Staff are so kind and helpful! Will be coming back here next time I’m in Queenstown 💗
Stayed 4 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Great location

Hotel is in a great location, rooms are big however the hotel is a bit dated compared to others in the surrounding area. Staff were lovely and overall a great experience for the week.
Stayed 5 nights in Aug 2025
Verified review

4/10 Poor

Disliked: Amenities
Location nice, hotel very poor condition. Old, outdated, bare minimum. Would not stay again.
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location…great room with lake view…good breakfast friendly reception staff
Stayed 4 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to town and lovely service at front desk.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. The spa was amazing.
Stayed 9 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable price and good for short stays if you just need a place to sleep. The pool was under construction during our visit, but it wasn’t a problem since we only stayed overnight.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views and great location!
Stayed 2 nights in Sep 2024