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Hotel Universel

3.0 star property
Travelers can enjoy relaxing days with Italian cuisine at Boston Pizza Restaurant and lively nights dancing under the stars at this versatile hotel

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Photo gallery for Hotel Universel

Spa - Hotel Universel (Québec City)
Spa - Hotel Universel (Québec City)
Bar (on property) - Hotel Universel (Québec City)
Plasma TV - Hotel Universel (Québec City)
Reception - Hotel Universel (Québec City)
Located near Laval University, Hotel Universel offers relaxation and entertainment. Rejuvenate in the sauna or steam room, savor Italian dishes, or enjoy the nightclub. The hotel features free in-room WiFi, garden spaces for walks, and attentive staff ready to assist.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(97 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

7.6 out of 10
Good
(35 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(291 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

7.6 out of 10
Good
(18 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Sainte-Foy-Sillery-Cap-Rouge, a neighborhood in Québec City, Hotel Universel is in the entertainment district and near the airport. Travelers who have shopping on the agenda can visit Laurier Quebec and Grande Allée. Looking to enjoy an event or a game while in town? See what's going on at PEPS. Visit our Québec City travel guide
Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5

What's nearby

  • Quebec_LavalUniversity_502438_03_
    Laval University
    2 min walk - 0.1 miles
  • Quebec_PlaceSainteFoy_553248622007192962_03_
    Place Sainte-Foy
    18 min walk - 1.0 mile
  • Cegep de Sainte-Foy
    5 min walk - 0.3 miles
  • PEPS
    10 min walk - 0.6 miles
  • Laurier Quebec
    4 min drive - 1.6 miles

Getting around

  • Quebec Sainte-Foy Station
    14 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB)
    13 min drive

Restaurants

  • Sushi X Pyramide
    5 min walk
  • McDonald's
    12 min walk
  • Starbucks
    5 min walk
  • Café La Maison Smith Ste-Foy
    4 min walk
  • Café Wazo
    9 min walk

About this property

Hotel Universel

Hotel near Laval University
Located close to Cegep de Sainte-Foy and PEPS, Hotel Universel provides a nightclub, a grocery/convenience store, and a terrace. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, Boston Pizza Restaurant, features Italian cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • English breakfast (surcharge), a banquet hall, and a vending machine
  • Smoke-free premises, a front-desk safe, and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff and location
Room features
All 182 rooms include comforts such as air conditioning, as well as amenities like free WiFi. Guest reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Plasma TVs with cable channels
  • Refrigerators, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 9 2026 to May 9 2026 (dates subject to change):
  • Sauna

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number 006160, 2026-12-31

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Frequently asked questions

Does Hotel Universel have a pool?

Yes, this property has an indoor pool.

Is Hotel Universel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Universel?

Check-in start time: 4 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Universel?

Check-out is at 11:00 AM.

Where is Hotel Universel located?

Located in Sainte-Foy-Sillery-Cap-Rouge, this hotel is within a 10-minute walk of Laval University and Cegep de Sainte-Foy. PEPS and Laurier Quebec are also within 2 mi (3 km).

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Reviews

Hotel Universel Reviews

7.4

Good

7.6

Cleanliness

7.4

Amenities

8.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 786 out of 2574 reviews
Rating 8 - Good. 741 out of 2574 reviews
Rating 6 - Okay. 572 out of 2574 reviews
Rating 4 - Poor. 287 out of 2574 reviews
Rating 2 - Terrible. 188 out of 2574 reviews

Reviews

Verified

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Love the pool/spa area of this hotel
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Carl

Liked: Cleanliness, staff & service
Disliked: Amenities
Located right by Université Laval, this hotel is easily accessible and close to good food options. The rooms need a bit of upkeep (plumbing, curtains, tv) but it is very clean.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Haritha

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, jacuzzi was relaxing
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Fahad

Liked: Cleanliness, amenities, property conditions & facilities
It’s really nice place and recommended to others especially the pool and hot tub area!!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff. Ongoing renovations and no restaurant while we were there. Some homeless in the walkway. Room was amazing and clean. Would stay again once renovations are completed.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Luc

Liked: Cleanliness, amenities, property conditions & facilities
A very good value for the price. Everything in the room was brand new. Close to the Université Laval, which is good for me and anyone doing business, giving lecture or visiting. The inside pool atrium is a nice place to relax.
Stayed 1 night in Feb 2026
Verified

8/10 Good

DanThanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here this past weekend and was very happy with the experience. The hotel offers great value for the price, with spacious rooms and a very nice pool area. Perfect for a comfortable and relaxing stay.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Clean. Great pool. Nice place to stay
Stayed 1 night in Oct 2025
Verified

8/10 Good

Monique

Liked: Cleanliness, amenities, property conditions & facilities
The pool and spa were amazing! The room was clean and very spacious. I would recommended this hotel. Easy access to local highways too. There were a couple of mechanical issues; we flagged this to the desk staff.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Ruth

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was clean and quiet but needs new furnishings. Pool area was nice. Staff was friendly and parking was great
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Adam Rafael

Liked: Cleanliness, property conditions & facilities
Pool and spa area was so well kept. Rooms very spacious and not carpeted.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities
Spa and pool sons make us very comfortable
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the large room! and we had a balcony overlooking the best looking pool area i have ever seen! the bed was huge, bathroom huge , sofa and lots of room. Absolutely loved the room
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities
Propre excellent service
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Hotel 2.5 stars but decent stay. Hot tub was not hot and sauna not hot.
Stayed 1 night in Oct 2025
Verified

4/10 Poor

ja

Disliked: Amenities, property conditions & facilities
really 2.5/5 hôtel, the check in was good and the room was okay. but this is a hotel for families so it’s not for people who wants quiet and relaxing space. The walls between two suites are so thin i can hear people from the room beside me. i can hear them walking, running and everything. never coming back again lol
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Elizabeth

Liked: Property conditions & facilities
Pros-location, it as within walking distance to many stores and only 15 minutes to Old Quebec and the aquarium. There was a restaurant attached to the hotel that was very convenient! Cons-staff wasn’t very helpful as far as giving information. The elevator didn’t work for most of our stay which was hard with a stroller and a baby. The pool was very small, crowded and didn’t feel clean.
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Leah M

Disliked: Property conditions & facilities
Room was ok but rough looking. This place needs a reno. Bad patching on the walls, heater and plug coming off the wall. Marks everywhere. There is plaster falling off the walls in the hallway, the one floor is flooding down. The beds were comfy and tempture was good. It was clean and shower hot. Its the holidays so it is busy but still quiet which was nice. Pool is small but sauna was excellent. Its nixe that Boston pizza is attached.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Had touches of luxury- which was nice for people on a budget. The pool was beautiful with the real chirping birds and statues of polar bears and palm trees. My two year old had a lot of fun swimming. The hotel staff were very friendly. Although I spoke French with them the entire time, it appeared as though all staff were bilingual.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Amanda

Liked: Staff & service, amenities, property conditions & facilities
When we first arrived we checked into a room that I had not booked. I went to front desk and told them about the issue and they were so amazing! They helped me get sorted into a different room. 10/10 experience, I would definitely stay here again!
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Ibrahima

Liked: Cleanliness, staff & service
Everything was good, apart from children's noise in the morning
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Gabrielle

Disliked: Cleanliness, staff & service, property conditions & facilities
1 emploi very nice another very sassy, pool and boston pizza awesome, room needs updating and there was blood stains on the sheets
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Adel

Liked: Cleanliness
Not really recommend for couples very noisy.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the best
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Remi

Liked: Cleanliness, property conditions & facilities
Everything was fine even if our bedroom wasn’t in the same building.we were having a really good customer service!!
Stayed 3 nights in Feb 2026