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Hôtel Palace Royal Centre-Ville par JARO

Property class: 4

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Photo gallery for Hôtel Palace Royal Centre-Ville par JARO

A multi-story hotel with a prominent corner entrance, large windows, and a well-lit facade. - Hôtel Palace Royal Centre-Ville par JARO (Québec City)
A spa area with a hot tub, wooden chairs, and a tiled floor. - Hôtel Palace Royal Centre-Ville par JARO (Québec City)
A luxurious living room with a chandelier, a fireplace, and a view of the city through large windows. - Hôtel Palace Royal Centre-Ville par JARO (Québec City)
A corner room with a large window overlooking a cityscape, including historic buildings and a waterfront. - Hôtel Palace Royal Centre-Ville par JARO (Québec City)
A multi-level atrium with a central staircase surrounded by lush greenery and tropical plants. - Hôtel Palace Royal Centre-Ville par JARO (Québec City)
A short walk from Quebec City Convention Center and Château Frontenac, Hôtel Palace Royal Centre-Ville par JARO provides dry cleaning/laundry services, a bar, and a gym. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage. The on-site restaurant, Beffroi Steak House, offers breakfast, lunch, dinner, and kids' meals. Free wired internet and a business center are available to all guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Classic Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a lamp.

Classic Room, 2 Double Beds

8.6 out of 10
Excellent
(197 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Signature Room, 1 King bed and Sofa-bed

A hotel room with a bed, two bedside tables with lamps, a TV, a chair, and a small table.

Signature Room, 1 King bed and Sofa-bed

9.0 out of 10
Wonderful
(95 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

A hotel room with two beds, a TV, a painting, and a window with curtains.

Exterior View Family Suite, 2 Queen and 1 sofa bed

8.8 out of 10
Excellent
(32 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

A hotel room with a wooden bed, a dresser, a vanity with a mirror, and a painting on the wall.

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

9.0 out of 10
Wonderful
(87 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

A hotel room with a large bed, a seating area with a glass table, a flat-screen TV, a fireplace, and a view of the city through large windows.

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

9.8 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Classic Room, 1 Queen Bed, Interior

A hotel room with a wooden bed, a desk, a chair, and a nightstand with a lamp.

Classic Room, 1 Queen Bed, Interior

8.0 out of 10
Very good
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Classic Room, 1 Queen bed and glass shower

A hotel room with a large bed, two bedside lamps, a wooden nightstand, a desk with a telephone, and a framed picture on the wall.

Classic Room, 1 Queen bed and glass shower

9.0 out of 10
Wonderful
(25 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Classic Room, 1 Queen Bed

A hotel room with a large bed, two bedside tables, a TV, a mirror, and a bathroom visible through an open door.

Classic Room, 1 Queen Bed

8.4 out of 10
Very good
(47 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Signature Room, 1 Queen bed and Sofa-bed

A hotel room with a large bed, a glass table, a chair, a desk, and a lamp.

Signature Room, 1 Queen bed and Sofa-bed

9.2 out of 10
Wonderful
(44 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom

A neatly made bed with a wooden headboard, two bedside tables with lamps, and a dresser with drawers.

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(39 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

A hotel room with a wooden bed, two bedside tables with lamps, a wooden dresser, and a large mirror on the wall.

Suite, 1 Queen Bed and Sofa-bed (Interior)

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

A neatly made bed in a hotel room with a wooden headboard, two bedside lamps, and a window with curtains.

Exterior View Suite, 1 Queen bed and Sofa-bed

9.0 out of 10
Wonderful
(62 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite with Panoramic City View, 1 King bed

A hotel room with a bed, a desk, a chair, a TV, and curtains.

Suite with Panoramic City View, 1 King bed

9.0 out of 10
Wonderful
(12 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

A hotel room with two beds, a nightstand with a lamp, a painting on the wall, and a view of the outdoors through a window.

City View Family Suite, 2 Queen beds and Sofa-bed

8.8 out of 10
Excellent
(82 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

A hotel room with two beds, a painting on the wall, and a lamp on the nightstand.

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

8.8 out of 10
Excellent
(83 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

A hotel room with a large bed, two bedside tables with lamps, a chair, a dresser, and a framed picture on the wall.

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

9.2 out of 10
Wonderful
(88 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

A hotel room with a large bed, two bedside lamps, a nightstand with a telephone, and a wooden floor.

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

9.0 out of 10
Wonderful
(51 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed
  • Free wired internet

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

A hotel room with a large bed, two bedside lamps, a wooden nightstand, a telephone, and a painting on the wall.

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

8.6 out of 10
Excellent
(66 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed
  • Free wired internet

About the neighborhood

In the entertainment district, Hôtel Palace Royal Centre-Ville par JARO is in Old Quebec, a walkable area in Québec City with great shopping. Château Frontenac and Citadel of Quebec are notable landmarks, and the area's natural beauty can be seen at Montmorency Falls. Looking to enjoy an event or a game? See what's going on at Quebec City Convention Center or Vidéotron Centre. Guests love the hotel's location for the sightseeing. Visit our Québec City travel guide
Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5

What's nearby

  • A modern plaza with a central sculpture, benches, and a glass building.
    Quebec City Convention Center
    3 min walk - 0.2 miles
  • A street with outdoor cafes, a red fire hydrant, and a building with illuminated signs.
    Grande Allée
    7 min walk - 0.4 miles
  • A large, historic building with a central dome and two towers, surrounded by well-maintained gardens and a clear blue sky.
    Quebec City Town Hall
    8 min walk - 0.5 miles
  • A large, historic building with multiple towers and green roofs.
    Château Frontenac
    10 min walk - 0.6 miles
  • Théâtre Capitole
    2 min walk - 0.1 miles

Getting around

  • Quebec Palace Station
    9 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB)
    23 min drive

Restaurants

  • McDonald's
    6 min walk
  • Brûlerie St-Jean
    1 min walk
  • Cochon Dingue Rue Saint-Jean
    3 min walk
  • La Maison Smith
    9 min walk
  • Snack Bar Saint-Jean
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 25 to 25 for adults and CAD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beffroi Steak House

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,502 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for CAD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 25 to 25 for adults, and CAD 15 to 15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2026-11-30, 160705

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and hot tub with adult supervision

Frequently asked questions

Does Hôtel Palace Royal Centre-Ville par JARO have a pool?

Yes, this property has an indoor pool.

Is Hôtel Palace Royal Centre-Ville par JARO pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for CAD 26 per day.

What time is check-in at Hôtel Palace Royal Centre-Ville par JARO?

Check-in start time: 5:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hôtel Palace Royal Centre-Ville par JARO?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hôtel Palace Royal Centre-Ville par JARO located?

Located in Old Quebec, this hotel is within a 15-minute walk of Saint-Jean Street, Château Frontenac, and Quebec City Convention Center. Quebec City Town Hall and Citadel of Quebec are also within 15 minutes. Quebec Palace Station is 9 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hôtel Palace Royal Centre-Ville par JARO Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 2162 out of 4025 reviews
Rating 8 - Good. 1163 out of 4025 reviews
Rating 6 - Okay. 442 out of 4025 reviews
Rating 4 - Poor. 152 out of 4025 reviews
Rating 2 - Terrible. 106 out of 4025 reviews

Reviews

Verified review

10/10 Excellent

Junfeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent for travellers
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

jyoti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location , clean property and helpful staff
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient to old town. Our check-in was friendly and efficient, and our room was large, airy and comfortable.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great the kids loved the pool and right beside everything we wanted to see
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great! Location awesome.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, easy check-in and out, convenient location, great bed, nice view of the city. Only downside was the chlorine smell from the pool in the common areas. I would stay there again.
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Jeanette

Liked: Cleanliness, staff & service, amenities
Good location. Staff helpful, property has seen better days.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in Quebec. Room was the perfect size. On site parking was greatly appreciated. I can’t wait to stay here next time we are in Quebec.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Ernesto Ramirez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Great place to get started for walk around excursions.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Afarin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel’s location, cleanness, proximity to old town and very nice and welcoming staff were phenomenal.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff and fun pool environment.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff for activities and places to visit. Great atmosphere and unique layout. Best part is the location and how walkable it is from attractions
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just outside the city walls and close to many restaurants and shops. The staff were very friendly and helpful. The rooms were comfortable and clean. We enjoyed our stay very much.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Ghazal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The staff were helpful, we did an early check-in, our suite was spacious and clean, and child loved the pool. If you use the sofa bed, you can request an extra blanket.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Jose

Liked: Staff & service, amenities
Good location and staff,
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and live music around pool was very unique.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel exceeded our expectations. It was in a great location within walking distance of Old City Quebec and many restaurants and shops. The room balcony overlooking the pool was great to relax on. We would definitely stay here again.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Pingrong

Liked: Staff & service, amenities, property conditions & facilities
Excellent location and easy walk to all the attractions. Beautiful historic hotel with a unique atmosphere. The pool was small but great for kids, and the staff were warm and helpful. Better room cleanliness would make the stay even better.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Anneka Blacque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at Palace Royale! The venue was beautiful, the staff were friendly and accommodating, and the location was perfect - close to everything and very convenient. Excellent service and atmosphere. Highly recommended!!!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atrium with the pool was very beutiful. It was also an ideal location
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I celebrated my birthday alone in the beautiful city of Quebec and chose to stay at this hotel a second time in two years. The room was wonderful as well as the pool. A convenient location as well. I look forward to returning again.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Antonella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked most about the hotel was the location and the helpfulness of the staff. You are steps away from Old Quebec.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Place so close to old Quebec. Hotel was awesome, bed comfy. It lacked pillows, I’m used to more on the bed, but the ones provided were comfortable. Buffet breakfast was expensive, and not worth the price.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean room. Hot tub was too busy to use when we wanted to.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for access to old Quebec. Our room was a bit run down and not super clean but fine. The pool area was great and full of kids playing. Add a sauna!
Stayed 2 nights in Aug 2026