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Hotel Citadelle

Property class: 3

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Photo gallery for Hotel Citadelle

A hotel room with a large bed, a desk, a chair, a TV, and a small table with a vase of flowers. - Hotel Citadelle (Québec City)
A kitchen with wooden cabinets, a large island, a stone wall, and hanging lights. - Hotel Citadelle (Québec City)
A cozy living room with a fireplace, a sofa, and a dining area with wooden cabinets and a kitchen in the background. - Hotel Citadelle (Québec City)
A breakfast setting with a wooden table, chairs, a coffee machine, and a variety of breakfast items. - Hotel Citadelle (Québec City)
A spacious kitchen with a large island, wooden cabinets, and a stone fireplace. - Hotel Citadelle (Québec City)
Hotel Citadelle provides amenities like a free daily manager's reception and a coffee shop/cafe. Stay connected with free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a laptop, a chair, a window with curtains, a painting on the wall, and a bedside table with a lamp.

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(109 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a vase of flowers.

Double Room, 2 Double Beds

7.4 out of 10
Good
(27 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Hot Tub

A hotel room with a large bed, a sitting area with a chair and a table, a television, and a bathtub with a red flower arrangement.

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

A room with two beds, a sofa, a chair, and two wall-mounted lamps.

Connecting Room (basement), 2 Queen Beds with Double Sofabed

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

A hotel room with two beds, a television, a small refrigerator, and a nightstand with a lamp.

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

Economy Room

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Les Rivières, a neighborhood in Québec City, Hotel Citadelle is near the airport and near a train station. Château Frontenac and Citadel of Quebec are notable landmarks, and travelers looking to shop may want to visit Grande Allée and Quartier Petit Champlain. Looking to enjoy an event or a game? See what's going on at Vidéotron Centre or Quebec City Convention Center. Spend some time exploring the area's activities, including skiing. Visit our Québec City travel guide
Map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9

What's nearby

  • A large building with a modern architectural style, surrounded by trees with autumn foliage.
    Laval University
    6 min drive - 3.5 miles
  • A modern plaza with a central sculpture, benches, and a glass building.
    Quebec City Convention Center
    13 min drive - 6.9 miles
  • A large, historic building with multiple towers and green roofs.
    Château Frontenac
    14 min drive - 7.4 miles
  • Aréna Gaétan-Duchesne
    8 min walk - 0.5 miles
  • Maison O'Neill
    2 min drive - 1.0 mile

Getting around

  • Quebec Sainte-Foy Station
    10 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB)
    11 min drive

Restaurants

  • Wendy's
    2 min drive
  • Tim Hortons
    4 min drive
  • McDonald's
    11 min walk
  • Tim Hortons
    6 min walk
  • Ashton
    2 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 063070, 2027-07-31

Frequently asked questions

Is Hotel Citadelle pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Hotel Citadelle?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Citadelle?

Check-out is at 11:00 AM.

Where is Hotel Citadelle located?

Located in Les Rivières, this hotel is within 3 mi (5 km) of Carie Factory Amusement Center, Recreofun Amusement Centre, and Base de plein air de Sainte-Foy. Club de Golf L'Albatros Ste Foy is 2.5 mi (4.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Citadelle Reviews

7.6

Good

7.8

Cleanliness

7.0

Amenities

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 351 out of 1001 reviews
Rating 8 - Good. 309 out of 1001 reviews
Rating 6 - Okay. 183 out of 1001 reviews
Rating 4 - Poor. 90 out of 1001 reviews
Rating 2 - Terrible. 68 out of 1001 reviews

Reviews

Verified review

8/10 Good

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and helpful staff
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service
room was very clean, staff was extremely helpful and understanding.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Jason

Liked: Staff & service
Not much to say it’s a motel room was clean, bed was comfy outside in the back was a little rough all in all was fine
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Mor

Liked: Cleanliness, amenities, property conditions & facilities
Room was super clean and comfy. I had a great time at this location, definitely recommend it
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

jose

Disliked: Property conditions & facilities
Reception dirty carpet and old everything with missing lamps ,room clean and restaurants and stuff around
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, bathroom was updated, but blankets were stained and need to be updated. Otherwise very good for the money.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good room for a night
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Raymond

Liked: Staff & service, amenities
Not as well maintained as expected. Air conditioning unit was very noisy.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Aisha

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was super friendly and attended all our requests without a problem. The room and everywhere was very clean and neat. Beds comfortable. Had a great stay ! 100% will return when we are back to quebec
Stayed 1 night in Jan 2026
Verified review

8/10 Good

ZAYNAB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice place
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Tommy

Liked: Cleanliness, amenities
The room in good condition, old building
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Shannen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and the room was what we expected from what was advertised.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities
was a good stay for an overnight. it is a bit out dated but not bad to stay. The AC needs to be updated for sure, room had a bit of musty smell. bed was comfy though
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly, inviting, room was clean and easy check in. Safety wise, the wired in smoke detector is non existent. For a hotel it is a 2, for a motel it is a 5
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like a moldy old basement. It’s confusing on what you are getting on Expedia with this hotel. We would have paid more for a better room. The only thing we did enjoy was the “drive up to the door” option. Other than that, we will not stay again. Perhaps we will consider trying the “nice” part of the hotel. The staff were nice.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Angel

Liked: Cleanliness, staff & service
Clean and large rooms. Double bed in the separate room was a bit hard. There is room for a Queen bed in that room which would be better. Other 2 beds were Queen and more comfortable. Double lock didn't work. Black out curtains worked well. Needs overall upgrades. Man at the front desk upon arrival was nice and helpful. Check out was quick. The side door to the building wasn't locked passed 11pm but the area felt safe.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained. The room and the washroom was very well maintained and clean. Loved our stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, when checking in it was a relief that he spoke English. Not sure if the establishment had a place to go have coffee or breakfast I was only in the room to sleep.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Gopal

Liked: Amenities
Parking good
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night. Everything was great.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple stay, nothing complicated required. Quiet and pleasant hotel to stay at. Would recommend to others!
Stayed 1 night in Jun 2026