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Hotel Mousai Cancun Adults Only - All Inclusive

5.0 star property
Adults-only beachfront hotel with 2 outdoor pools

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Photo gallery for Hotel Mousai Cancun Adults Only - All Inclusive

2 outdoor pools
Hydrotherapy, aromatherapy, facials, 16 treatment rooms
View from room
1 bedroom, premium bedding, down comforters, minibar
1 bedroom, premium bedding, down comforters, minibar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Room service
  • Spa
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Corner Suite Ocean Front + $80 Daily Resort Credit

View from room

Corner Suite Ocean Front + $80 Daily Resort Credit

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 1 King Bed Ocean Front + $80 Daily Resort Credit

1 bedroom, premium bedding, down comforters, minibar

Ultra Suite 1 King Bed Ocean Front + $80 Daily Resort Credit

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite + $175 Daily Resort Credit

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Master Suite + $175 Daily Resort Credit

Highlights

Furnished balcony
Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 203 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Corner Suite Ocean Front + $100 Daily Resort Credit

View from room

Two Bedroom Corner Suite Ocean Front + $100 Daily Resort Credit

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Separate bedroom
  • 215 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Corner Suite Ocean Front + $100 Daily Resort Credit

1 bedroom, premium bedding, down comforters, minibar

Ultra Corner Suite Ocean Front + $100 Daily Resort Credit

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Two Bedroom Master Suite + $200 Daily Resort Credit

View from room

Ultra Two Bedroom Master Suite + $200 Daily Resort Credit

Highlights

Furnished balcony
Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 203 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front + $150 Daily Resort Credit

View from room

Ultra Two Bedroom Corner Suite Ocean Front + $150 Daily Resort Credit

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Separate bedroom
  • 215 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite 2 Queen Beds Ocean Front + $60 Daily Resort Credits

1 bedroom, premium bedding, down comforters, minibar

Suite 2 Queen Beds Ocean Front + $60 Daily Resort Credits

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 88.0 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 2 Queen Beds Ocean Front + $80 Daily Resort Credit

View from room

Ultra Suite 2 Queen Beds Ocean Front + $80 Daily Resort Credit

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 88 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front + $60 Daily Resort Credit

View from room

Suite 1 King Bed Ocean Front + $60 Daily Resort Credit

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400

What's nearby

  • Punta Sam Ferry Terminal - 14 min walk - 0.8 miles
  • Punta Sam Beach - 14 min walk - 0.8 miles
  • Playa Mujeres Golf Club - 6 min drive - 3.1 miles
  • Isla Mujeres Ferry Terminal - 45 min drive - 5.5 miles
  • North Beach - 45 min drive - 5.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪Hiroshi Bar - ‬8 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪Caprichos Villa del Palmar - ‬13 min walk
  • ‪Davinos - ‬12 min walk

About this property

Hotel Mousai Cancun Adults Only - All Inclusive

Luxury all-inclusive hotel near Ultramar Ferry Puerto Juárez
Consider a stay at Hotel Mousai Cancun Adults Only - All Inclusive and take advantage of a poolside bar, a rooftop terrace, and dry cleaning/laundry services. Indulge in hydrotherapy, a manicure/pedicure, and aromatherapy at the onsite spa. At the two on-site restaurants, enjoy brunch, lunch, dinner, and Italian cuisine. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as 2 bars and a gym.
You'll also enjoy perks such as:
  • 2 outdoor pools
  • Airport drop-off service (surcharge), a porter/bellhop, and concierge services
  • Massage treatment rooms, an elevator, and smoke-free premises
  • A gift shop, a 24-hour front desk, and beach towels
Room features
All 88 rooms have comforts such as private outdoor hot tubs and 24-hour room service, as well as perks like premium bedding and furnished balconies.
More amenities include:
  • Hypo-allergenic bedding and down comforters
  • Rainfall showers, free toiletries, and hair dryers
  • 50-inch Smart TVs with digital channels
  • Smart speakers, daily housekeeping, and desks

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
24-hour room service
Meals and beverages at companion properties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Frequently asked questions

Does Hotel Mousai Cancun Adults Only - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

Is Hotel Mousai Cancun Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Mousai Cancun Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Mousai Cancun Adults Only - All Inclusive?

Check-out is at noon.

Does Hotel Mousai Cancun Adults Only - All Inclusive provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 50 per vehicle applies.

Are there all-inclusive benefits at Hotel Mousai Cancun Adults Only - All Inclusive?

Yes, the property is all-inclusive.

Where is Hotel Mousai Cancun Adults Only - All Inclusive located?

Nestled on the beach, this Punta Sam hotel is within a 15-minute walk of Punta Sam Ferry Terminal and Punta Sam Beach. Mujeres Beach and El Meco Archaeological Site are also within 2 mi (3 km).

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Hotel Mousai Cancun Adults Only - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 48 out of 54 reviews
Rating 8 - Good. 1 out of 54 reviews
Rating 6 - Okay. 1 out of 54 reviews
Rating 4 - Poor. 3 out of 54 reviews
Rating 2 - Terrible. 1 out of 54 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shuhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service throughout—from the concierge and restaurant staff to the beach waiters. The views were stunning, and the cleanliness of the entire property was impressive. A truly wonderful stay.
Stayed 2 nights in May 2025

10/10 Excellent

AKASHDEEP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel and the service
Stayed 4 nights in Apr 2025

10/10 Excellent

Karoli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel!
Stayed 2 nights in Jan 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to the Garza Blanca many times it’s nice. They have the Mousai for the adults only now.
Stayed 5 nights in Apr 2025

10/10 Excellent

Arjun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic amenities. Coming again
Stayed 3 nights in Mar 2025

10/10 Excellent

Herbert Manfield

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place for vacation
Stayed 6 nights in Dec 2024

10/10 Excellent

Brooks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! Especially Francisco and Abi. Our stay was very windy, but staff made it amazing anyways. Rooms, facilities and food were all very good. Overall no complaints.
Stayed 5 nights in Apr 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and property was clean.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Heated pool food service!
Stayed 5 nights in Feb 2025

4/10 Poor

GILAN MORENA

Liked: Property conditions & facilities
Disliked: Staff & service
Been to several all-inclusives and expected a lot
Stayed 4 nights in Mar 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute Luxury. 5 stars x 100!!! Just perfect in every way. We were showered with phenomenal service from start to finish.
Stayed 4 nights in Mar 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many sub charge
Stayed 4 nights in Apr 2025

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. A true A operation.
Stayed 4 nights in Oct 2024

10/10 Excellent

Fadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 2 nights in Oct 2024

10/10 Excellent

CHRISTOPHER CASEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE FOOD WAS AMAZING AND STAFF WAS SUPER ACCOMODATING. WE WILL BE BACK.
Stayed 5 nights in Jul 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent vacation at Hotel Mosai. The staff go above and beyond! The property is so clean because there is constantly someone cleaning somewhere. The food is the best food I've had at an all-inclusive, and we only ate at the Hotel Mosai for 3 days. The one negative was the overwhelming pitch to attend a session to hear about their "other hotels," aka timeshare. I do not appreciate when I clearly decline and the pressure keeps coming. Even with that, the hotel is 5-star. The rooftop pool is sooo cool! The pool staff and the staff at Noi cannot be praised enough. The view from our room's balcony where we watched the sunrise was fantastic!
Stayed 4 nights in Mar 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing I had 2 of the best butlers ever Christian and Alexa. Suyen is the best concierge I’ve ever had. So friendly and very informative. I will be back very soon.
Stayed 3 nights in Nov 2024

10/10 Excellent

CLIFFORD

Liked: Cleanliness, staff & service, property conditions & facilities
The Luxury
Stayed 5 nights in Jun 2024

10/10 Excellent

Bourjois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Couples Getaway

Excellent hotel and staff. You're greeted with a cold towel and specialty drink upon arrival. Check-in is a breeze. We were assigned 2 butlers (am and pm) who contacted for any need. Thank you Alexa, Raul, Christian and the many more people who made our getaway so memorable.
Lunch at see side
Garza Blanca Pool
Stayed 3 nights in Jun 2024

10/10 Excellent

Jesus A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mousai Cancun Was AWESOME- the food is best an all-inclusive can offer. The staff greets you by your last name at all times, Jose their mixologist prepares you the best drinks EVER! If your a couple looking for a romantic getaway just Go Here! You will not regret it! Familia Espinoza
Stayed 5 nights in Jun 2024

10/10 Excellent

Derek Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just opening the weekend of June 1st, they are opening the first three floors and they are spectacular. We arrived on 5/18 and because they weren’t open yet they upgraded us to a 1 bedroom king at Garza Blanca We have a wonderful time, staff is really attentive and professional, the grounds are immaculate and the food is exceptional We can’t wait to go back Make sure to ask for Christian at the main Pool and the Butler Alexa….they are the best of the best
Stayed 8 nights in May 2024

10/10 Excellent

Artin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to unlike. Everything was perfect. Honestly from A-Z. Staff - drink restaurant. Very energetic people nice polite funny. Overall amazing amazing. Nothing else i can say. Modern Luxury. Service all great, real 5 star luxury experience and super clean. Thanks to each of them.
Stayed 3 nights in Aug 2024

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We initially booked our trip at mousai Cancun. The hotel wasn’t ready so they put us in Garza Blanca( their sister hotel). We were upset at right but they hotel staff took exceptional care of us. Everything was perfect, food was amazing, and the service was unbelievably amazing! I would definitely recommend both of these properties to everyone!

4/10 Poor

Mshari

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the stuff, his name joe he was so rude not a professional speak with the customer so bad and doesn’t help in anything
Stayed 4 nights in Jul 2024

10/10 Excellent

Teresa Michele

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay!!!
Stayed 4 nights in Jun 2025