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Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Families splash in the water park while travelers snorkel through crystal-clear Caribbean waters at this resort designed for everyone's enjoyment

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Photo gallery for Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

A pool with a natural rock bridge and palm trees. - Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino (Punta Cana)
Property video
An outdoor dining area with tables and chairs, palm trees, and a modern building with glass windows. - Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino (Punta Cana)
An aerial view of a resort with multiple swimming pools, a beach area with sun loungers, and a variety of buildings with red roofs. - Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino (Punta Cana)
A beach wedding setup with a wooden gazebo, white chairs, and a white aisle. - Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino (Punta Cana)
Located near Arena Gorda Beach, Royalton Bavaro offers a tropical retreat with free beach cabanas and sun loungers. Guests can dine at 11 restaurants, sip drinks at the poolside bar, or enjoy the outdoor pool complex with a lazy river and a dedicated children's area.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Luxury Chairman Three Bedroom Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Chairman Three Bedroom Suite Swim Out Diamond Club

  • Ocean view
  • 350 sq m
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 Queen Beds, 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Chairman Two Bedroom Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Chairman Two Bedroom Suite Swim Out Diamond Club

  • Ocean view
  • 294 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free WiFi

View all photos for Luxury Presidential One Bedroom Suite

A modern hotel room with a large bed, a flat-screen TV, a walk-in closet, a bathroom, and a city view.

Luxury Presidential One Bedroom Suite

8.4 out of 10
Very good
(43 reviews)
  • Resort view
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 294 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Luxury Presidential Two Bedroom Suite Diamond Club

A modern hotel room with a large bed, a seating area, and a bathroom visible through an open door.

Luxury Presidential Two Bedroom Suite Diamond Club

  • Resort view
  • 171 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds
  • Free WiFi

View all photos for Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Chairman Three Bedroom Suite Ocean Front Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Chairman Three Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 350 sq m
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Presidential Two Bedroom Suite

A modern hotel room with a large bed, decorative wall panels, and a ceiling fan.

Luxury Presidential Two Bedroom Suite

9.6 out of 10
Exceptional
(13 reviews)
  • Resort view
  • 171 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds
  • Free WiFi

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

A modern hotel room with a large bed, a flat-screen TV, a walk-in closet, a bathroom, and a city view.

Luxury Presidential One Bedroom Suite Diamond Club

  • Resort view
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Junior Suite Swim Out

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite Swim Out

8.8 out of 10
Excellent
(256 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Family Suite Ocean View Diamond Club

A modern hotel room with a large bed, a sofa, a small table with a bottle of champagne, and a wall art piece.

Luxury Family Suite Ocean View Diamond Club

9.0 out of 10
Wonderful
(16 reviews)
  • Ocean view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Junior Suite Diamond Club

Beach/ocean view

Luxury Junior Suite Diamond Club

9.2 out of 10
Wonderful
(5 reviews)
  • Resort view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite Swim Out Diamond Club

8.0 out of 10
Very good
(13 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Chairman Four Bedroom Suite Ocean Front Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Chairman Four Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 406 sq m
  • Sleeps 12
  • 4 Queen Beds, 2 King Beds and 2 Double Sofa Beds
  • Free WiFi

View all photos for Luxury Junior Suite

Beach/ocean view

Luxury Junior Suite

8.6 out of 10
Excellent
(307 reviews)
  • Garden view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Family Suite

A modern hotel room with a large bed, a sofa, a small table with a bottle of champagne, and a wall art piece.

Luxury Family Suite

8.4 out of 10
Very good
(127 reviews)
  • Resort view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Junior Suite Ocean View

Beach/ocean view

Luxury Junior Suite Ocean View

8.8 out of 10
Excellent
(40 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Chairman Four Bedroom Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Chairman Four Bedroom Suite Swim Out Diamond Club

  • Ocean view
  • 406 sq m
  • Sleeps 12
  • 2 King Beds, 4 Queen Beds and 2 Double Sofa Beds
  • Free WiFi

About the neighborhood

Located on the beach, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is in Bávaro, a neighborhood in Punta Cana. Punta Blanca Golf Course and Iberostar Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Arena Gorda Beach and Macao Beach. Cocotal Golf and Country Club and Downtown Punta Cana are two other places to visit that come recommended. Visit our Punta Cana travel guide
View more Resorts in Punta Cana
Map
Highway Macao Playa Arena Gorda, Punta Cana, La Altagracia, 23000

What's nearby

  • A beach with people sunbathing, walking, and a boat in the water.
    Arena Gorda Beach
    7 min drive - 2.1 miles
  • A beach with palm trees and turquoise water.
    Bavaro Beach
    28 min drive - 10.0 miles
  • Punta Blanca Golf Course
    16 min walk - 0.9 miles
  • Splash Water Park
    6 min drive - 1.7 miles
  • Cana Bay Golf Club
    9 min drive - 3.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ)
    24 min drive

Restaurants

  • Scoops
    4 min walk
  • Ocean Side
    10 min walk
  • Mashua Nikkei Restaurant
    8 min drive
  • Las Olas
    10 min drive
  • Trattoria Grazie
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 11 restaurants
  • 9 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 3 gaming tables
  • 5 slot machines
  • Beach yoga
  • Billiards/pool table
  • Casino (452 square feet of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Lazy river
  • Outdoor pool
  • Parasailing
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Water park

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 9 buildings
  • Banquet hall
  • Built in 2017
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Vacations Protocol (Blue Diamond Resorts)

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Frequently asked questions

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Check-out is at noon.

Are there all-inclusive benefits at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yes, the property is all-inclusive.

Where is Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino located?

Nestled on the beach, this Bávaro property is within 2 mi (3 km) of Arena Gorda Beach and Punta Blanca Golf Course. Iberostar Golf Course and Cocotal Golf and Country Club are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino Reviews

8.0

Very Good

8.2

Cleanliness

8.4

Amenities

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 1454 out of 2884 reviews
Rating 8 - Good. 538 out of 2884 reviews
Rating 6 - Okay. 401 out of 2884 reviews
Rating 4 - Poor. 200 out of 2884 reviews
Rating 2 - Terrible. 291 out of 2884 reviews

Reviews

Verified

10/10 Excellent

Nellys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room breakfast fresh and variety drinks are delicious staff very friendly and nice
Stayed 3 nights in Jul 2026
Verified

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was very well maintained, our concierge Maria was the best , always ready to help with our needs . food was excellent ! we enjoyed the amenities and will definitely be returning .
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Deborah Abril Olarte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, amenities, great food variety
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to this resort many times. Always a great time. Love the after dinner shows and restaurants
Stayed 5 nights in Jun 2026
Verified

6/10 Okay

Natalia

Liked: Cleanliness, property conditions & facilities
The rooms were cleaned, staff is ok the lunch and dinner were pretty good but breakfast very poor. The pools were very clean. The best part was the lazy river at the resort with lots of fun. The night entertainment was good.
Stayed 7 nights in Jul 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful. Customer service is great. We really loved out stay. Recommended!
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Devendranath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food/Lots to do on this resort/The Lazy River was awesome. Once we arrived, Maria who was our front desk attendant was very helpful and informative in guiding us to our room and advising us on how to book our dinner reservations, trips, etc. Even when we wanted to go outside of the resort on our own, Maria was able to advise us on cabs and places.
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it. Food drinks and service was great!
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! Edwin,our butler was awesome! The food and amenities were great! The lazy river was a family hit! Drinks were well made and plentiful. Staff was incredibly nice and everyone was helpful. Definitely give this my highest rating! Never wanted for anything during the 8 days we stayed.
Stayed 7 nights in Jun 2026
Verified

8/10 Good

Samir Mohammed-

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing with the exception of Andrew from the Prime sales team. He outright insulted my wife and I. Food could have been better but other than that it was a good trip.
Stayed 3 nights in Jul 2026
Verified

8/10 Good

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort staff was amazing! Jaquain in the Dip’s pool bar was great! Our wonderful sever Alfanzo took notice to remember our names and made each visit more personal and memorable! So many great people, clean property, and excellent experiences! Easy to make dinner reservations through the app and keep up with daily activities. Close to the airport and very safe resort! The took care to remove any seaweed and clean the beaches and pool areas daily!
Stayed 6 nights in Jun 2026
Verified

6/10 Okay

Rodger

Liked: Cleanliness, amenities, property conditions & facilities
Nice family resort but food could’ve been better. Had a hard time finding any good restaurants. Also resort is not fully wheelchair accessible one restaurant was up the steps with no elevator. On the beach there was another dinner but it was hard to get to as it was in the sand. Overall it wasn’t a terrible resort my kids had fun. The resort also had roaches.
Stayed 4 nights in Jun 2026
Verified

6/10 Okay

Bujar

Liked: Cleanliness
Disliked: Amenities
Maintenance issues, elevator was broken for longer than two days and no fixed and other related maintenance issues while they sell the stay as luxury at this hotel. Some staff were rude and they try to sell you membership similar to timeshare for thousands of dollars, don’t waste your time to meet with them and sign for that nonsense. The food was not good for a premium hotel and always lines which result in waste of precious vacation time. Good was the service at the beach and the fact that they brought towels for you and set you up at the beach.
Stayed 7 nights in Jul 2026
Verified

6/10 Okay

Allyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I requested for extra money did not receive it . I like the golf cart to help around. No extra linen or pillows for the sofa bed and had to call. The tub had a leak. Swim out room is definitely a great option though
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Akshay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms everyday
Stayed 4 nights in May 2026
Verified

8/10 Good

Mikayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful and there is so much awesome stuff to do. Drinks are amazing, pool is beautiful, beach is perfect. Only thing to note is that it’s such a huge place that you have to be driven around from your room to where check out is and we once had to wait a full 30 mins to be picked up. It’s also a must to make a reservation for dinner other wise you can’t eat there. Hibachi Zen restaurant was amazing!! We had a wonderful concierge named Edgar! When in doubt, call him and he’s got you! He needs a raise!!
Stayed 5 nights in May 2026
Verified

6/10 Okay

fatima

Liked: Cleanliness, staff & service, amenities
I like the surroundings, the shows, the food and the ambience. The staff was very helpful because during arrival specially Diliany and Ladinia. What i didnt like was the room furniture looks old and inside has filtrarion from the roof. Also the japanese and italian restaurant were amazingly hot inside and everybody was seeating. At least i didnt feel that the staff manage the transfer to the Royalton Splash, because anybody told me that a trolly was available.
Stayed 2 nights in Jun 2026
Verified

6/10 Okay

Daniel Jerome

Liked: Cleanliness, property conditions & facilities
This was our 3rd time at a Royalton resort and my 2nd at Royalton Bavaro. 3 years ago the stay was great. The food all over the resort was top notch. This time, the food was sub par. We had the NY strip steaks at hunter and while they were cooked properly, the meat was of low quality. Very tough and chewy. At the buffets and diamond club lounge, a lot of the food was cold or old tasting. Although Zen restaurant was very good. We are a volleyball family and not one time did the staff show up at the designated 11:00 and 4:00 scheduled times for organized games. 12 no shows by the staff in 6 day stay!! About the only bright spot was our butler Jesus, excellent service and response time, and also the diamond club pool bartenders. Fun people and good drinks! Time for us to change resorts. Won’t be back.
Stayed 6 nights in Jul 2026
Verified

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best food in town! I know because I have been to many all inclusive resorts in the area and this one has been the best for sure! The buffet was amazing, hours were generous, staff was courteous and always willing to help. There was very good entertainment every night, even Monday! Adelle, and Beyonce impersonators had amazing vocals! I didn't like however that it was outdoors, under the heat and weather. Resort badly needs an indoor theater and an indoor music club with Karaoke and Silent Disco. DJ dancing time was really short, only about an hour, and again, in the heat of the Dominican Republic night which is fine for walking along the beach breeze but not for dancing. The lazy river was, as expected, a hit with the kids, they loved it! It is close to the apartments where you stay and there were plenty of food options for kids nearby like Pizza and fries.
Stayed 6 nights in Jun 2026
Verified

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this place zero stars I would. Terrible experience, horrible food and service the worst I have experienced in the whole World. I could not believe ir with my own eyes because the service in Punta Cana hotels I had stayed before were always really good. But here it was something out of the world. The food was horrible, room service took 3 hours at any time, service non existent, room and bathroom had Mold. Cleaning is not a thing they do here. Anyways please save yourself the headache
Stayed 4 nights in May 2026
Verified

6/10 Okay

Paula Jean

The food was just ok. Every bartender was nice but made drinks very differently. Loved the lazy river. The beach was awesome. Just about all the staff were nice , helpful &friendly. We had an issue in our bathroom . The shower ceiling caved in . Took them 3 hours and constant phone calls to get our room changed . Found them very unhelpful and frustrating to deal with . On our last night there instead of enjoying the shows and hanging out in the lobby with a drink we were trying to get a safe room .
Stayed 4 nights in May 2026
Verified

6/10 Okay

Nicole

Disliked: Property conditions & facilities
Enjoyed the nightly entertainment in hotel plaza. Rooms not well maintained, bathroom area not private so had trouble dressing all week while sharing a room with my son. Saw cockroaches daily in room, halls, dining buffet seating area. Told staff one day there was a huge dead cockroach in stairwell, they said they get it picked up, saw it there for 3 more hours. Walls in room crumbling near shower from water damage. Elevator in our building didn't work well, so we took stairs 95% of time. For price point was very disappointed overall with property, staff and food was just ok. Had no view of ocean from hotel property unless you were directly standing on beach.
Stayed 7 nights in Jun 2026
Verified

10/10 Excellent

anabel

Liked: Cleanliness, staff & service, amenities
We recently stayed at this hotel and overall had a wonderful experience. The property is beautiful, the atmosphere is welcoming, and the staff was friendly throughout our stay. A special thank you goes to Edgar, our concierge, who truly made our trip memorable. He went above and beyond to assist us with anything we needed, always with a smile and genuine kindness. His recommendations, attention, and willingness to help elevated our entire experience. Edgar is a true asset to the hotel, and his exceptional customer service deserves recognition. That said, there are a few areas where the hotel could improve. The rooms, bathrooms, and some of the amenities would benefit from more attention to detail and upkeep. While everything was functional, a higher level of maintenance and attention to cleanliness and presentation would better match the overall quality and reputation of the property. Despite these minor issues, we enjoyed our stay and would gladly return, especially because of the outstanding service provided by Edgar. Thank you for making our vacation special.
Stayed 6 nights in Jun 2026
Verified

4/10 Poor

Slawomir

Disliked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach. Diamond club upgrade gave us access to separate pool and bar area which was useful during spring break with the crowds but expensive. Slippery floors in lobby. Roof leaking everywhere. Medical office is a joke. Wouldn't borrow a wheelchair for emergency in case there was another emergency. Leftover food and trash on hallways, stairways, and throughout resort. Average food in all restaurants but wasn't expecting much. Service if you can call it, non existent. Folks definitely don't want to work there. 2 days without room towels, asked and called many time. Had to use pool towels one day.
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Sharlene

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall, the property was okay, but there were several issues that impacted our experience. I would strongly recommend avoiding room service—it consistently took 3 to 4 hours for food to arrive, which was very frustrating. The bartender at the sports bar was also disappointing. He came across as rude and seemed to prioritize serving guests who tipped in advance, which made the experience uncomfortable. We were traveling as a group of 10 and had an Expedia representative assigned to assist us, but they were not helpful at all. When we asked about making restaurant reservations, we were essentially told it was impossible due to our group size. As a result, when we did dine at one of the restaurants, we were split up and seated at separate tables. On a positive note, the staff who assisted us with our cabana rental were very friendly and attentive, and the bellhop was also helpful and welcoming. Overall, while the property itself was decent, the service in several areas definitely needs improvement.
Stayed 4 nights in Jun 2026