I went in expecting the typical overpriced, kid-focused vibe of an all-inclusive resort, but "all-inclusive" barely applied here. Despite paying $2,000-$3,000+, I kept spending extra — specialty dishes like lobster/steak had upcharges, and even getting your kids slimed (a signature activity) cost an extra $60 per family. Staff often looked for tips, and many didn't speak English, which was surprising for a resort this size.
Buffet food was average, not all restaurants were open daily, and there was no clear signage for hours or events — just a paper map with little wayfinding. Our room had issues too: broken coffee maker, moldy fridge, hard water stains despite daily cleaning, and a phone that barely worked. Room service is advertised as 24/7, but calls at midnight and 2 AM went unanswered.
The kids' water park was a real highlight and one of the best parts of the trip. However, several areas of the resort were under construction or marked "coming soon," which detracted from the overall experience.
Overall, this resort looks better on paper than in person — go in with realistic expectations and budget for extra costs.