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Moon Palace The Grand - Punta Cana - All Inclusive

Property class: 5 and above

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Photo gallery for Moon Palace The Grand - Punta Cana - All Inclusive

A resort with multiple swimming pools, beach areas, and palm trees. - Moon Palace The Grand - Punta Cana - All Inclusive (Punta Cana)
A resort with multiple swimming pools, beachfront villas, and a large hotel complex. - Moon Palace The Grand - Punta Cana - All Inclusive (Punta Cana)
A lobby with a curved reception desk, palm trees, and a checkered floor. - Moon Palace The Grand - Punta Cana - All Inclusive (Punta Cana)
A resort with multiple buildings, a beach with sun loungers, and a pool area. - Moon Palace The Grand - Punta Cana - All Inclusive (Punta Cana)
A spacious lobby with a central reception desk, multiple seating areas, and hanging pendant lights. - Moon Palace The Grand - Punta Cana - All Inclusive (Punta Cana)
A free breakfast buffet, a golf course, and a casino are just a few of the amenities provided at Moon Palace The Grand - Punta Cana - All Inclusive. This hotel is a great place to bask in the sun with a private beach, beach cabanas, and 2 beach bars. Treat yourself to a manicure/pedicure, hydrotherapy, or a massage at O Spa, the onsite spa. At the 19 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. Enjoy the gym, as well as activities like bowling and basketball. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as free water park access and a nightclub.

Reviews

7.8 out of 10
Good

Popular amenities

  • On private beach
  • Hot tub
  • Breakfast included
  • All inclusive
  • Spa

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Grand Superior Deluxe Golf View

A hotel room with two beds, a TV, a dining area, and a large window with a view.

Grand Superior Deluxe Golf View

8.8 out of 10
Excellent
(17 reviews)
  • Golf view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Junior Suite Golf View

A hotel room with a large bed, bedside lamps, a nightstand, a mirror, and a wooden headboard.

Grand Junior Suite Golf View

  • Golf view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Superior Deluxe Ocean View

A hotel room with a bed, seating area, and a view of the city.

Grand Superior Deluxe Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Swim-Up Suite

A pool area with a hot tub, lounge chairs, and a view of a hotel building.

Grand Swim-Up Suite

  • Resort view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Governor Suite Ocean View

A modern kitchen with a bar area, wooden chairs, and pendant lighting.

Grand Governor Suite Ocean View

  • Ocean view
  • 122 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Grand Family Suite Golf View

A hotel room with two beds, a large mirror, wall art, and a bench.

Grand Family Suite Golf View

  • Golf view
  • 119 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Family Suite Ocean View

A hotel room with two beds, a sitting area with a table and chairs, a TV, and a large window with a view.

Grand Family Suite Ocean View

  • Ocean view
  • 119 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Presidential Suite Golf View

A modern hotel room with a large bed, bedside tables, a desk with chairs, a large window with curtains, and a mirror.

Grand Presidential Suite Golf View

  • Golf view
  • 17 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Presidential Suite Ocean View

A modern living room with a round dining table, a sofa, and a large window with a view.

Grand Presidential Suite Ocean View

  • Ocean view
  • 182 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Three Bedroom Villa - Ocean View

A modern dining area with a pool table, a kitchen, and a living area with a TV displaying a tropical beach scene.

Three Bedroom Villa - Ocean View

  • Ocean view
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Four Bedroom Villa - Ocean View

A modern living room with a dining area, kitchen, and a large window.

Four Bedroom Villa - Ocean View

  • Ocean view
  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

View all photos for Three Bedroom Oceanview Rooftop Villa

A modern outdoor lounge area with a pool table, chairs, a billiards table, and potted plants.

Three Bedroom Oceanview Rooftop Villa

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Four Bedroom Oceanview Rooftop Villa

A modern indoor space with a pool table, dining area, and staircase.

Four Bedroom Oceanview Rooftop Villa

  • Garden view
  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

About the neighborhood

Located in Punta Cana, Moon Palace The Grand - Punta Cana - All Inclusive is near the airport and on a private beach. Cana Bay Golf Club and Iberostar Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Macao Beach and Arena Gorda Beach. Traveling with kids? Consider Sirenis Aquagames Water Park and Splash Water Park. Visit our Punta Cana travel guide
Map
Boulevard Turístico del Este, Punta Cana, La Altagracia, 23000

What's nearby

  • A resort with palm trees, a pool, and lounge chairs.
    Arena Gorda Beach
    15 min drive - 6.3 miles
  • Cana Bay Golf Club
    10 min drive - 2.1 miles
  • Punta Blanca Golf Course
    12 min drive - 4.5 miles
  • Iberostar Golf Course
    12 min drive - 6.1 miles
  • Cocotal Golf and Country Club
    14 min drive - 8.6 miles

Getting around

  • Punta Cana Intl. Airport (PUJ)
    41 min drive

Restaurants

  • La Altagracia
    14 min drive
  • Marketplace Buffet
    10 min drive
  • Casa Macao
    1 min walk
  • Habibi
  • Quisqueya
    14 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle available on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 19 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 8 bars/lounges
  • 8 poolside bars
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Carvao
  • Casa Macao
  • Habibi
  • Nikos by Athinagoras
  • Tavola

Things to do

  • 18-hole golf course
  • 9 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Casino
  • Children's pool
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Gym
  • Hot tub
  • Karaoke
  • Lazy river
  • Mini golf
  • Nightclub
  • Padel
  • Pickleball
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's books
  • Children's games
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 77 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Null
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa

More

  • 3 buildings
  • Ballroom
  • Built in 2026
  • Designated smoking areas
  • Lifeguards
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from June 15 2026 to February 28 2027 (dates subject to change):
  • Casino/Gaming facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 852647364

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Moon Palace The Grand - Punta Cana - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool. Pool access is from 8:00 AM–7:00 PM.

Is Moon Palace The Grand - Punta Cana - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand - Punta Cana - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Moon Palace The Grand - Punta Cana - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Moon Palace The Grand - Punta Cana - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace The Grand - Punta Cana - All Inclusive?

Yes, the property is all-inclusive. Activities include mini golf, tennis, and more.

Where is Moon Palace The Grand - Punta Cana - All Inclusive located?

Nestled on the beach, this Punta Cana hotel is 1.9 mi (3 km) from Hard Rock Golf Club and 2.3 mi (3.7 km) from Cana Bay Golf Club. Macao Beach and Arena Gorda Beach are also within 6 mi (10 km).

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Reviews

Moon Palace The Grand - Punta Cana - All Inclusive Reviews

7.8

Good

8.4

Cleanliness

8.0

Amenities

8.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 65 out of 130 reviews
Rating 8 - Good. 20 out of 130 reviews
Rating 6 - Okay. 21 out of 130 reviews
Rating 4 - Poor. 7 out of 130 reviews
Rating 2 - Terrible. 17 out of 130 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and good for family get away
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the hotel! Im still here and the property has a lot of things to do for families and also adults. Drinks and food very good as well! I have no complaints basically.
Stayed 3 nights in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Food was not the good, and unable to book reservations for all week. Staff had the greasiest level of service and the resort looked amazing but would not return a lot of construction still happening left with no water for a whole day.
Stayed 4 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the service is great. Staff is helpful and very friendly. There are lots of things to do and all top quality. The beach is not the best but I didn’t feel the need to go to the beach while in the hotel. Looks are amazing. Great arcade for the kids. Lots of restaurant options although I did prefer the food in the buffet than the specialty restaurants. My only suggestion is to make the check out process smoother (very long lines). Great stay, I recommend it
Stayed 2 nights in Oct 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The resort is still relatively new. There were a few restaurants that were not open yet. During our stay, some restaurants opened every other day and it has tricky to get a reservation. The buffet food was the same throughout our 5 days stay. The staff is very intense trying to sell you their members and residence program even when you’re checking out still trying to sell you something that you feel harassed like a street vendor . Overall the hotel has good design but food and service was okay.
Stayed 4 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and fun resort! Lovely and helpful staff. We look forward to our next stay.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My review is based on what was open during my stay and what I personally enjoyed about the resort. Although I knew the hotel wasn't fully finished, the completed areas were great. I loved the decor and the overall design of the property. One highlight was the food court setup, where you order on a touchscreen and get called when your food is ready—it was a really nice, modern touch.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Moon Palace was wonderful. The hospitality stands out from the very beginning. Paulo at the front desk welcomed us perfectly, and Edgar from the bell service team provided exceptional service. He was helpful and friendly. They are both true assets to the hotel!"
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great, and Oceanview room was comfortable. Great bedding. I understand that the resort is brand new and not everything is completed, but food posioning? That's not an ideal at all (pretty sure it was muscle from Macao buffet). There is no air conditioning in any of the elevators - only 4 out of 8 are working. Stayed for 6 nights and power went out about 4 times. Three fire alarms at 3-4 am. No stairs u can take, only elevator, so that was exciting. We came with open minded, so we enjoyed it overall. A good vacation is what you make of it, so don't set your high expectations high and just enjoy with what they have to offer at this time. For sure it's not a 5 stars resort just yet.
Stayed 6 nights in Aug 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
This hotel has a lot of potential, but definitely not ready yet. I believe that it needs at least 6more months in order to be acceptable at the expected standards. Now, don’t get me wrong, if you get a good deal and go knowing that is not going to be the full experience as we did, you will have a great time. The service is very good, the drinks and food are excellent and the amenities that are ready are also very nice. The spa is great. Its has a lot of pools, plenty of chairs, and pool beads. The kids pools and water parks are great, same as kids club. No nights shows or special activities yet. Half of the restaurants are open. The French and Greek are the best. Room is very spacious and amenities are excellent but still some construction views and some construction dust surrounding them. The hotel have premium licor and food quality is high. I believe it will be the best hotel in Punta Cana in 2027.
Stayed 7 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, my stay at this resort in the Dominican Republic was disappointing, especially considering how expensive it was. I expected a much better experience and a wider range of amenities for the price we paid. Check-in involved a very long wait, which was frustrating from the moment we arrived. The kids’ water park was out of service for our entire stay, and several swimming pools were also closed. This significantly limited the activities available, especially for families traveling with children. Making reservations at the restaurants was almost impossible, leaving us with very limited dining options. The buffet was mediocre and did not meet our expectations. Another disappointment was the lack of mamajuana on the premises, which was surprising for a resort in the Dominican Republic. There was also no nighttime entertainment, making the evenings feel dull and leaving very little to do after dinner. On the positive side, the drinks were premium quality, the staff was friendly, and our room was nice, clean, and comfortable. These were some of the few highlights of our stay. Overall, while the staff and room were good, too many amenities were unavailable, the food and entertainment were underwhelming, and the price was simply too high for what the resort offered. Management needs to improve the check-in process, ensure that advertised facilities are operational, make restaurant reservations more accessible, and provide better food and entertainment options.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel and will definitely return once the resort is fully open. The resort is beautiful, modern, and very convenient. One of my favorite things was that the restaurants and entertainment areas are air-conditioned, which makes a huge difference compared to many other resorts. I also loved that there are plenty of bars throughout the property, so you never have to wait long for a drink. The golf carts that shuttle guests to the beach were another great convenience. As for the downsides, we called room service twice to request coffee pod refills, but they never arrived. We also had an issue with our concierge, Ruben. He told us he had booked one of the restaurants for a birthday celebration, but when we arrived, we discovered that no reservation had been made. Thankfully, the restaurant manager stepped in, resolved the situation, and made up for the inconvenience, which we truly appreciated. Overall, it’s a beautiful resort with plenty of activities and amenities. Once all of the facilities are fully open, I think the experience will be even better. Despite the few issues we encountered, we had a wonderful stay and look forward to coming back.
Stayed 4 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
The property itself was beautiful, and our room was clean and comfortable. However, the level of service and treatment from several staff members significantly impacted our overall experience. As a father traveling with my wife and two daughters, I was disappointed by the lack of professionalism, courtesy, and customer service throughout our stay. On multiple occasions, staff were rude or dismissive when we requested assistance, often responding with attitude rather than support. One concerning incident occurred at the Wired Lounge, where a staff member told my family they had to leave because my 13-year-old daughter was wearing a cover-up. After it was clarified that there was no dress code violation, no apology was offered for the way she was approached or made to feel uncomfortable. The individual was not wearing a name tag, and when we raised the issue with Public Relations, he could no longer be located. At the FlowRider, my children were waiting in line in the sun when another guest, who had been sitting in the shade, approached them and said they could not go because it was his turn. When I later spoke with my children, the guest became confrontational. The staff member overseeing the area did not de-escalate the situation and instead sided with the guest. The concern was not only the person, but also the inappropriate manner in which my children were addressed and the staff’s handling of the situation. I hope management takes this feedback seriously.
Stayed 8 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will eventually become a very nice hotel. Given our attendance 10 days after its opening, about 60% of the hotel was completed. As a result, we weren’t able to enjoy everything that is listed. However the great thing is they offered us a complimentary return visit for the same number of people and number of days! The Pros: They have the best fitness center I’ve ever seen at a resort. It has a spin room, boxing room, polytechnics room, stair masters, treadmills all looking out at the beautiful golf course. There are plenty of seating areas throughout the resort. The bowling center (about 13-14 lanes) and sports bar was nice, especially during NBA finals. The best restaurant to book was the Mediterranean restaurant. Food was very nicely seasoned and great portion size. The hotel is very spacious and you never feel like it’s tons of people. The Cons: Ocean view is NOT what you think. DR has some type of restriction where this resort had to be so far away from the ocean. So it really is like viewing the ocean from a distance past a forest. We purchase ocean view but it was nothing but construction and forestry. The pool closed very early like at 6pm. The food wasn’t the best at the restaurants we booked (Italian, Mexican). They ran out of some of the items listed and it wasn’t seasoned well. The spa was ok. Our therapist did a lot of rubbing rather than massaging. For the price, it wasn’t worth it to me or my husband (a couples massage was almost $700).
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness
Deluxe golf course view rooms were big with a hot tub on the balcony. Nice bathroom which needs some towel racks. There are only 2 pegs to hang towels. Restaurant food was spotty, some great, some average. Some had great service-Agra, Cantina, Momo, and others were very slow. Getting reservations for a large group was difficult. Language was a barrier throughout the resort. No one was sure about what was open and what wasn’t. Even at the customer relations desk. If you showed them something in the app, they had no clue it even existed. They made reservations for us at restaurants that were closed that day. It seemed like no one knew anything. Pools that were open were lovely the beach was a walk but nice-although waves were red flag. It was great to have chairs and towels available everywhere with no problem getting them.The water slides and wave rider were great. It was fabulous to have the arcade available at no charge. Otherwise the kids would have nothing to do in the evening. Pools close at 6:00. More entertainment for kids and teens is needed. I hope they never start charging for the arcade or wave rider. It makes a huge difference to have it available at no charge. There was so much construction that we weren’t prepared for. So many things weren’t open yet. We should have been made aware of this when we booked. You could hear hammering at 11pm. This resort will be fabulous when everything is open-unless it is too crowded and there are charges for amenities.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and beautiful property with marvellous choice of Restuarants. Very helpful staff.
Stayed 12 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you could think of was there
Stayed 3 nights in Aug 2026
Verified review

2/10 Terrible

Liked: Staff & service
Under construction, the food was horrible . The staff was ok .
Stayed 3 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. Really nice property
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Sep 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
All restaurants weren’t always open, lazy river has no floats, full resort is still under construction so woken up to banging.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being a place that still building up it was a great experience. Will definitely visit again.
Stayed 3 nights in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
one of the room we received had a very bad smell, back home now and all the luggage and the clothing even the clean once have that smell, food is not very good it is oaky but for that level of a resort we expect more
Stayed 5 nights in Oct 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Staff & service
The hote
Stayed 2 nights in Oct 2026