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Bakour Punta Cana Suites

5.0 star property
Luxury hotel with 3 restaurants and 2 outdoor pools

Choose dates to view prices

Photo gallery for Bakour Punta Cana Suites

2 outdoor pools
Dining room
Reception
Poolside bar
2 outdoor pools

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Breakfast included
  • Pool
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Suite Familiar (2 adultos)

Living area

Suite Familiar (2 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 2
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Junior Suite

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Junior Suite

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Deluxe Familiar (2 adultos)

Living area

Suite Deluxe Familiar (2 adultos)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 2
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Familiar (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
3 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 3 bedrooms
  • Sleeps 4
  • 4 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Junior Suite (3 adultos)

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Junior Suite (3 adultos)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Suite Familiar (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
3 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 3 bedrooms
  • Sleeps 5
  • 4 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Junior Suite (Uso Individual)

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Junior Suite (Uso Individual)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Suite

Living area

Deluxe Suite

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 3
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite (2 adultos 1 niño)

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Deluxe Suite (2 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Suite Familiar (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
3 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 3 bedrooms
  • Sleeps 3
  • 4 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite (3 adultos)

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Deluxe Suite (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite Deluxe Familiar (4 adultos 1 niño)

Living area

Suite Deluxe Familiar (4 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite (Uso Individual)

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Deluxe Suite (Uso Individual)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Familiar (3 adultos 2 niños)

Living area

Suite Familiar (3 adultos 2 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (2 adultos 1 niño)

Living area

Suite Familiar (2 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 3
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Deluxe Familiar (2 adultos 3 niños)

Living area

Suite Deluxe Familiar (2 adultos 3 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (3 adultos 1 niño)

Living area

Suite Familiar (3 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Deluxe Familiar (3 adultos 2 niños)

Living area

Suite Deluxe Familiar (3 adultos 2 niños)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (3 adultos)

Living area

Suite Familiar (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 3
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (2 adultos 2 niños)

Living area

Suite Familiar (2 adultos 2 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (4 adultos 1 niño)

Living area

Suite Familiar (4 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Deluxe Familiar (3 adultos 1 niño)

Living area

Suite Deluxe Familiar (3 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Junior Suite (2 adultos 1 niño)

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Junior Suite (2 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Deluxe Familiar (4 adultos)

Living area

Suite Deluxe Familiar (4 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (4 adultos)

Living area

Suite Familiar (4 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Deluxe Familiar (5 adultos)

Living area

Suite Deluxe Familiar (5 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (2 adultos 3 niños)

Living area

Suite Familiar (2 adultos 3 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (5 adultos)

Living area

Suite Familiar (5 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Deluxe Familiar (2 adultos 2 niños)

Living area

Suite Deluxe Familiar (2 adultos 2 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Deluxe Familiar (2 adultos 1 niño)

Living area

Suite Deluxe Familiar (2 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • 2 bedrooms
  • Sleeps 3
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

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About the neighborhood

Map
Carretera Cabeza de Toro, Punta Cana, 23000

What's nearby

  • Coco Bongo Punta Cana - 5 min drive - 2.7 miles
  • Catalonia Caribe Golf Club - 5 min drive - 2.3 miles
  • Downtown Punta Cana - 5 min drive - 2.9 miles
  • Cabeza de Toro Beach - 6 min drive - 2.8 miles
  • Bavaro Beach - 16 min drive - 6.9 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 15 min drive

Restaurants

  • ‪Windows Restaurant - ‬4 min drive
  • ‪The Win - ‬5 min drive
  • ‪The Cut - ‬3 min drive
  • ‪Catalonia Bavaro Lobby Bar - ‬7 min drive
  • ‪Lobby Bar - ‬5 min drive

About this property

Bakour Punta Cana Suites

Luxury hotel near Downtown Punta Cana
Take advantage of free breakfast, a coffee shop/cafe, and laundry facilities at Bakour Punta Cana Suites. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to 2 bars and a 24-hour gym, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Other perks include:
  • 2 outdoor pools
  • Free self parking
  • Concierge services, a 24-hour front desk, and smoke-free premises
  • An elevator
Room features
All 73 rooms feature comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and free stocked minibars.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Showers, hair dryers, and shampoo
  • Daily housekeeping and desks

All inclusive details

All-inclusive room rates at Bakour Punta Cana Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Land activities

Fitness facilities

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free breakfast available daily 7:00 AM to 7:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Things to do

  • 2 outdoor pools
  • 24-hour gym

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between midnight and 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-in fee: USD 50 for check-in between midnight and 2:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

Property is also known as

Bakour Punta Cana Suites Hotel
Bakour Punta Cana Suites Punta Cana
Bakour Punta Cana Suites Hotel Punta Cana

Frequently asked questions

Does Bakour Punta Cana Suites have a pool?

Yes, this property has 2 outdoor pools.

Is Bakour Punta Cana Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Bakour Punta Cana Suites?

Self parking is free at this property.

What time is check-in at Bakour Punta Cana Suites?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available from midnight– 2:00 AM for a fee of USD 50.

What time is check-out at Bakour Punta Cana Suites?

Check-out is at noon.

Are there all-inclusive benefits at Bakour Punta Cana Suites?

Some rate plans available at this property are all-inclusive.

Where is Bakour Punta Cana Suites located?

Situated in Punta Cana, this luxury hotel is within 3 mi (5 km) of Bavaro Adventure Park, Cabeza de Toro Beach, and Coco Bongo Punta Cana. Downtown Punta Cana and San Juan Shopping Center are also within 3 mi (5 km).

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Bakour Punta Cana Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 36 out of 58 reviews
Rating 8 - Good. 8 out of 58 reviews
Rating 6 - Okay. 7 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 5 out of 58 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Very private and secure nice amenities
Stayed 1 night in Aug 2025

10/10 Excellent

shida

Liked: Cleanliness, amenities, property conditions & facilities
Quiet place, friendly staff, good food ..
Stayed 5 nights in Jun 2025

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, just because of the beach ..
Stayed 7 nights in Jul 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All you need to stay inside the property.
Stayed 1 night in Jul 2025

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort , peaceful and wonderful staff my our Birthday a day to remember.
Stayed 5 nights in Jun 2025

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
Our flight was delayed 4
Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Property is great!. The servers, The coffee maker guy, ppl at the front desk (Juan Carlos), bartenders. Everyone here cares b the guests. Best hotel everrrr at Punta Cana!. Will miss u all, thank you. Gracias a todos, la pasamos de 10, mejor hotel, 5 stars, Ms Lopez and Family❤️🥰, god bless u all!
Stayed 5 nights in Jul 2025

4/10 Poor

Nebin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A/C in the rooms not effective. Food and Liquor Choice of Variety very limited. Other than the pool not other facilities for activates. No working phone to the reception, poor wifi, limited food menu and Varity, feels repeating the same thing over and over. Staffs are very good, big rooms, no idea why a full kitchen for a all inclusive resort.
Stayed 5 nights in Jul 2025

6/10 Okay

Deon

Liked: Cleanliness, staff & service
It was average
Stayed 1 night in Jun 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best place in punta cana.

One of the best places in punta cana. The service was great the staff was great the food was great e everything was great.
Stayed 3 nights in Mar 2025

8/10 Good

marguita

Need more of a night life
Stayed 6 nights in May 2025

10/10 Excellent

Aareanna T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time out of the country and staying here made my birthday great. They are so welcoming and and had great hospitality. I know the resort was new but I’m glad I have it a chance. It was everything I imagined it to be.
Stayed 3 nights in Apr 2025

2/10 Terrible

Shenika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a 5 star resort, no entertainment and be prepared to eat only at the small buffet
Stayed 7 nights in Feb 2025

10/10 Excellent

Daylin Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythins was perfect
Stayed 5 nights in Feb 2025

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this resort, had a great time. Staff are all friendly and helpful. Room had an issue with the shower draining. For only having 1 buffet, the food was great! They change up the menu every night so we had something different every time we ate which was very nice. The private beach is amazing, pool is very clean. Only thing we had issues with was the gym, equipment can use upgrading.
Stayed 6 nights in Apr 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Our flight was significantly delayed and then cancelled. We booked Bakour late in the day as an affordable option to spend the extra night while we waited for the new flight we booked the next day. After a very long day we finally made it to the hotel, and what a welcome surprise. Nairoby and Willy at the front desk were so kind and helpful. Having only booked about an hour before arriving there was some question about our reservation, but it was quickly resolved. Expedia’s listing wasn’t completely accurate (about breakfast being included) but Willy and Nairoby helped us modify our reservation so we didn’t have to worry about meals for our family. I didn’t get the Bellman’s name but he was also so lovely and helped us make sure we had linens for the sofa bed for our young child. After a week at a different large all-inclusive property, Bakour has been a delightful respite. What a gem hidden in Punta Cana. Sadly we only have one night here, but I strongly recommend you look into this hotel for your trip! The buffet is small but the service was stellar. The rooms are sleek and clean. We didn’t get a chance to try the bar, but it looked like a good time. Housekeeping was so gracious to help us get the sofa bed made up at a late hour.
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a real gem of a hotel. From checking in to leaving, everything was great. We were upgraded to a deluxe suite, a wonderful room. The living and sleeping areas were clean and spacious, with a bathroom featuring a drench shower and two basins. An outdoor jacuzzi with a view of the hotel grounds completed the room. The food options were fresh (lots of salad, fresh fruit and vegetables and good quality meats), varied and plentiful, with food cooked to order if required. The pools were clean and safe with plenty of space around them to sit and enjoy the sun. There was a small beach area (where yoga classes, etc, were held) at the end of the swimming pool area. In addition to the main food area, we ate at one of the hotel’s restaurants (booking required), and the food there was excellent. The main reason for my score was the staff. Without exception, they were happy, helpful, cheerful people who gave the appearance of enjoying their work immensely. Particular mention must go to Alcides and Joan, who manned the bar; Milly and Joan, who served us in the main restaurant; and Annalina and Laudis, who managed the seating at the main restaurant. A very special mention must go to Kimberly at the front desk. She was so helpful, polite and friendly and made sure our stay was the best. Having travelled the world and stayed in countless hotels on business, she was one of the most impressive members of staff that I have ever met.
Stayed 3 nights in Jul 2025

6/10 Okay

Ever

Liked: Staff & service
Staff was great . Rooms were nice and clean. Buffet food was ok not a 5 star options. Biggest issue in the resort are the flies everywhere in the buffet area... not healthy at all.... and seem no one care about it . Food flying around the food not a 5 star rating . 1 star at best ..overall if your looking to relax and stay in the resort this is the place.
Stayed 6 nights in Feb 2025

2/10 Terrible

Laurin

Liked: Staff & service
Disliked: Property conditions & facilities
nothing like the pictures. there’s ongoing constructions which is really loud during the day and you only have access to the buffet. there is no 24/7 room service they lied
Stayed 5 nights in Feb 2025

6/10 Okay

Fidel

Liked: Cleanliness
Poor repair bathroom shower did not work even after sham repairs and the repair guy never came back for 3 days until I checked out, never offered another room
Stayed 4 nights in Apr 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Really expensive rate for a poor quality hotel. Staff was really, really nice, but no si-do in the rooms, telephone lines are not connected either. Water cuts are no hot water episodes. Lot of had works during the day outside. Was not easy to chill by the pool when workers are site, working and yelling. Restaurant was good and restaurant’s staff was super nice.
Stayed 6 nights in Feb 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please send full refund. No running water left after the first day
Stayed 5 nights in Feb 2025

2/10 Terrible

Andrea

Disliked: Staff & service, property conditions & facilities
This property was not ready to open for recent closure and renovations. Most days no hot water, 1 day there was NO running water. Very limited food and NOT all inclusive as they advertise. Front desk staff very rude and unaccommodating to their lack of water, hot water, food, services. Very little Wi-Fi, only worked in select areas of the small resort. Rooms were clean but many features not working or broken. Food service staff was the only positive, they were at least friendly and tried to accommodate.
Stayed 5 nights in Feb 2025

8/10 Good

Athena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

INTERESTING.....

The staff, facility and experience was wonderful. There was some issues with the room which took two days to fix but they were fixed. The hotel website boast of a disco, gym, night entertainment and daily activities. NONE OF WHICH ARE TRUE. Though the main building is beautiful and the staff can offer connections/ contacts for where to find entertainment, the hotel is currently under construction. Also, your sharing the space with local tenants who live or reserved a bnb. There are two restaurants on site. The Japanese one is NOT apart of the inclusive experience. The other serves B-L-D at specified times and closes at 10pm for the day. You can get food from a bar by the pool until 11pm. There are PLENTY of activities to do AT A COST. Overall, the Bakour was nice. Can't wait to see it once it's complete.
Stayed 4 nights in Feb 2025

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff and property was nice itself except being that the property is new, not alot of amenities were not working. I stood for four nights, it was suppose to be a suite with a jacuzzi and a balcony. Unfortunately we got to the room and did not receive the room we booked. We spoke with the front desk and a few hours later got our suite with our balcony and jacuzzi. The manager did let us know that this room has some complications to it, as in our shower drain did not work so our whole bathroom was flooded.. Also our jacuzzi did not fill up for our first two nights and also had to let us shower in another room so it was a huge inconvenience! Now I would say, the last two nights were better, our shower drain was working pretty good. Now as for the jacuzzi, it was freezing and once we turned on the jets it was very soapy and started to over fill so much that the water and foam was spilling off the balcony and we were slipping around to turn it off. Apparently we’re being refunded for just one night but no update has been communicated.
Stayed 4 nights in Feb 2025