Maybe I am being too critical because I have stayed in Bahia Principe Leyenda/Fantasia and I loved it, so this experience was disappointing to me. But the buffet variety wss extremely limited, the AC went out for almost a full night during our stay, my wristband key only worked 3 times in 11 days, they resetted it like 6 times and nothing, so I just stop going to the front desk. The welcoming was underwhelming to say the lesst , not even a drink or a cold towel, no room service that was disappointing, waiting for the cars can be frustrating at times to move around the punately but I won't hold the hotel accountable for it that's just nsture, property, beach was a big mess although that is not the hotel's fault, just nature. The last dissappointing thing about this is, too many rules of not being able to use other hotel ammenities, but if you stay in another you can do it, etc.
The staff was super nice and hlepful as much as they could, entertainment team was great.