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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
Ocean views and international cuisine await at The Hacienda at Krystal Grand Puerto Vallarta, with attentive staff and multiple relaxing pools.

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools - The Hacienda at Krystal Grand Puerto Vallarta (Puerto Vallarta)
Interior - The Hacienda at Krystal Grand Puerto Vallarta (Puerto Vallarta)
7 restaurants, breakfast, lunch, dinner served; international cuisine - The Hacienda at Krystal Grand Puerto Vallarta (Puerto Vallarta)
Junior Suite Hacienda Terrace | Bathroom | Shower, free toiletries, towels - The Hacienda at Krystal Grand Puerto Vallarta (Puerto Vallarta)
4 bars/lounges, poolside bar - The Hacienda at Krystal Grand Puerto Vallarta (Puerto Vallarta)
The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers a peaceful retreat with two outdoor pools and spa services. Guests can relax at the poolside bar, visit the nearby Cruise Ship Terminal, or dine at one of seven restaurants serving meals all day.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

8.0 out of 10
Very good
(16 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(24 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

7.2 out of 10
Good
(12 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(8 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

8.0 out of 10
Very good
(18 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located on the beach, The Hacienda at Krystal Grand Puerto Vallarta is in Hotel Zone, a neighborhood in Puerto Vallarta. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bay of Banderas and Playa de los Muertos. VidantaWorld and Splash Water Park Vallarta are also worth visiting. Visit our Puerto Vallarta travel guide
Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

What's nearby

  • Hotel Zone Beach
    Hotel Zone Beach
    2 min walk - 0.1 miles
  • Puerto Mágico
    5 min walk - 0.3 miles
  • La Isla
    7 min walk - 0.4 miles
  • Cruise Ship Terminal
    9 min walk - 0.5 miles
  • Cruise Ship Pier
    9 min walk - 0.5 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR)
    13 min drive

Restaurants

  • Talavera
    1 min walk
  • Le Delice
    8 min walk
  • McCarthy’s
    7 min walk
  • Seafire Restaurant
    8 min walk
  • La Catrina Alta Cocina Mexicana
    6 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Upscale all-inclusive hotel near Cruise Ship Terminal
A poolside bar, a rooftop terrace, and 2 coffee shops/cafes are just a few of the amenities provided at The Hacienda at Krystal Grand Puerto Vallarta. For some rest and relaxation, visit the steam room, and indulge in a facial, a body scrub, or a massage. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to a garden and a library, guests can connect to WiFi in public areas (surcharge).
You'll also find perks like:
  • 2 outdoor pools
  • Valet parking (surcharge), a front-desk safe, and a banquet hall
  • An elevator, tour/ticket assistance, and luggage storage
  • A 24-hour front desk, smoke-free premises, and concierge services
  • Guest reviews speak highly of the pool, helpful staff, and location
Room features
All 192 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like furnished balconies and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping, and desks

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

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Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 13 years old are not permitted at this adults-only property

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Does The Hacienda at Krystal Grand Puerto Vallarta have a pool?

Yes, this property has 2 outdoor pools.

Is The Hacienda at Krystal Grand Puerto Vallarta pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is available for MXN 55 per night.

What time is check-in at The Hacienda at Krystal Grand Puerto Vallarta?

Check-in begins at 4:00 PM.

What time is check-out at The Hacienda at Krystal Grand Puerto Vallarta?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, the property is all-inclusive.

Where is The Hacienda at Krystal Grand Puerto Vallarta located?

Nestled on the beach, this Hotel Zone hotel is within a 10-minute walk of Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are just steps away.

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Reviews

The Hacienda at Krystal Grand Puerto Vallarta Reviews

7.8

Good

8.4

Cleanliness

8.6

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 415 out of 1002 reviews
Rating 8 - Good. 274 out of 1002 reviews
Rating 6 - Okay. 156 out of 1002 reviews
Rating 4 - Poor. 88 out of 1002 reviews
Rating 2 - Terrible. 69 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Alejandro

Liked: Staff & service, amenities
Disliked: Cleanliness
The service was good, friendly staff.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Shaun Samuel

Liked: Cleanliness, amenities, property conditions & facilities
Service everywhere was really good and friendly. Food was really good and nice variety. Pools kept clean. Great coffee shop.
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Quick and easy check in and check out. Very friendly staff, nice rooms, food was decent, pools were great.
Swim out room on Hacienda sice
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

TerriLynn

Liked: Cleanliness, amenities, property conditions & facilities
Great place to go. The food was great and the service top notch. Stayed at the adults only side. Only downfall is the construction next door.
Stayed 11 nights in Jan 2026
Verified

10/10 Excellent

Kelsey

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Excellent staff everywhere - from check in, pool side services, beach services, cleaning & maintenances. Would go back!
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities
Quick check in and clean food was great with amazing suite
Stayed 1 night in Dec 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my introduction to an all inclusive vacation in Mexico, so I have little to compare it to. Our room was large and clean with a comfy bed and dual sinks in the bathroom. Hot water was not always available, but not a huge issue. The property was beautiful and well kept. The staff were very friendly and attentive. We enjoyed the local wildlife (raccoons, cats, iguanas) that hung out near the pools sometimes. The buffet meals were great with plenty of options for all diets. The a la carte restaurants were the only element we found a little disappointing. Location is good... Close to the airport, and easy to catch a bus or taxi\Uber to the Malecon and Zona Romantica, or the marina.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
We only stayed 2 nights and it was just the break we were looking for. Large comfortable rooms, decent food and great service staff.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
Very attentive and hardworking staff
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Petras

Liked: Cleanliness, amenities, property conditions & facilities
The staff very nice ,the rooms pretty clean,
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Magaly

Staff were great,
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amenities and staff
Stayed 2 nights in Nov 2025
Verified

8/10 Good

LAUREN

Liked: Amenities, property conditions & facilities
We loved it here! It is so centrally located you can go off resort and explore/ eat the best food! The staff is incredible here all working extremely hard for hours on end. We really enjoyed the hacienda side and would recommend that if you want the option to be at an adults only pool. Our room was a little loud at night but nothing to complain about. Buffets are decent, definitely a level up from Dominican but did get a bit repetitive however we left resort for other restaurants as there are soooo many amazing options. Bar can make you any drink possible and offers more premium liquor if you ask. Overall we loved it here and would return in a heartbeat.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Timothy John

Liked: Cleanliness, amenities, property conditions & facilities
Very good food staff service was amazing.
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities
The staff were excellent! Food was average. Nice pool areas
Stayed 10 nights in Dec 2025
Verified

6/10 Okay

Paul

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The grounds are extremely nice. The staff are very friendly and helpful. The hotel itself is in need of a major renovation.
Stayed 7 nights in Dec 2025
Verified

6/10 Okay

Juana

Liked: Cleanliness, amenities
The room was spacious, the hacienda was a bit outdated compared to others but very clean. Staff were a hit and miss some were friendly while some could benefit from retraining (waiters/hostess). The food was good. The beach was calm and that was great staff outdoors was polite and assisted in finding chairs.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Hadi Medina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Sherita

Liked: Cleanliness, amenities, property conditions & facilities
The selection and quality of food at the buffets were good. Particularly on the krystal grand side. The beach dinner buffet was amazing! The pool was nice, so was the service.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Laritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, and the staff is incredibly nice and friendly. The food was delicious with a great variety to choose from. Overall, my stay was peaceful and truly enjoyable. I’ll definitely be back!
Stayed 2 nights in Nov 2025
Verified

8/10 Good

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Had a swim up room. Was amazing having our own pool to hang out in. Staff was amazing everyone so friendly. Special shot out to David a bartender and Cesar who was wait staff. Both excellent Only complaint we had was the food.good things there were restaurants nearby to go eat at
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Leslie

The most amazing room and resort. The staff were incredible in every way especially Antonio, Caesar, Carlos. I was never without a drink in my hand and
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome resort and the staff is absolutely amazing, bring cash for tips because the staff goes above and beyond to make your stay unforgettable. Stayed on the adults side it was pretty quite and relaxing. If your looking to party and get wild this is NOT the place it has a chill vibe here. A lot of couples and older married couples.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great! Nice room (could use a little love) Need more hooks for towels and better balcony seating
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Maria G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked about the property was tgat it was at walking distance from the beach, entertainment every night, the staff was very professional and polite.
Stayed 3 nights in Jul 2025