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Krystal Vallarta

Property class: 3.5

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Photo gallery for Krystal Vallarta

A balcony with two green wire chairs and a view of the ocean. - Krystal Vallarta (Puerto Vallarta)
A reception area with a red wall, a logo, and the text "KRYSTAL Hotels & Resorts". - Krystal Vallarta (Puerto Vallarta)
A balcony with a view of a beach, a palm tree, and a fence. - Krystal Vallarta (Puerto Vallarta)
A wedding setup with a white canopy, chairs, and a table with flowers, overlooking the sea with a cruise ship in the background. - Krystal Vallarta (Puerto Vallarta)
A hotel room with two beds, a desk, a chair, a TV, and a large window with a view of the mountains. - Krystal Vallarta (Puerto Vallarta)
A short walk from Cruise Ship Terminal, Krystal Vallarta provides a beach bar, a grocery/convenience store, and shopping on site. This hotel is a great place to bask in the sun with a beachfront location, sun loungers, and beach yoga. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a playground and a hair salon, guests can connect to free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Room, Mountain View

A hotel room with two beds, a TV, a desk, and a chair.

Deluxe Room, Mountain View

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, Sea View

A hotel room with a bed, a desk, a chair, a balcony with a view, and a painting on the wall.

Deluxe Room, Sea View

7.6 out of 10
Good
(26 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Garden View

A hotel room with a bed, a television, a bedside table with a phone, and a painting on the wall.

Standard Room, 1 King Bed, Garden View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the sea.

Standard Room, 1 King Bed, Ocean View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Mountain View

A hotel room with a bed, bedside tables, a desk, a chair, a painting, and a door.

Deluxe Room, 1 King Bed, Mountain View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Mountain View

A hotel room with a bed, a desk, a chair, a TV, and a lamp.

Deluxe Room, 1 King Bed, Mountain View

7.8 out of 10
Good
(18 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Sea View

A balcony with two green wire chairs and a view of the ocean.

Deluxe Room, 1 King Bed, Sea View

7.6 out of 10
Good
(27 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with two beds, a TV, a desk, and a chair.

Standard Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Resort View

A hotel room with two beds, a desk, a television, and a bathroom.

Superior Room, 1 King Bed, Resort View

  • Resort view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, Resort View

A hotel room with two beds, a nightstand, a framed picture on the wall, and a large window with a view of palm trees.

Superior Room, Resort View

  • Resort view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a television, and a view of the ocean through the window.

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, Ocean View

A hotel room with two beds, each with a wooden headboard, white linens, and green bed skirts. There is a nightstand between the beds with a lamp and a framed picture on the wall above.

Superior Room, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Hotel Zone, a neighborhood in Puerto Vallarta, Krystal Vallarta is near the airport and on the beach. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bay of Banderas and Playa de los Muertos. Traveling with kids? Don't miss VidantaWorld and Los Arcos. Spend some time exploring the area's activities, including golfing. Visit our Puerto Vallarta travel guide
Map
Avenida Francisco Medina Ascencion S\/N, Puerto Vallarta, JAL, 48300, México, Puerto Vallarta, JAL, 48300

What's nearby

  • A beach with gentle waves and a distant ship on the horizon.
    Hotel Zone Beach
    3 min walk - 0.2 miles
  • A beach with gentle waves and a distant ship on the horizon.
    Playa de Oro
    3 min walk - 0.2 miles
  • Puerto Mágico
    7 min walk - 0.4 miles
  • La Isla
    9 min walk - 0.5 miles
  • Plaza Caracol
    17 min walk - 0.9 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR)
    13 min drive

Restaurants

  • Talavera
    2 min walk
  • Starbucks
    8 min walk
  • Jardin Del Sol "Restaurante
    1 min walk
  • El Bucanero
    9 min walk
  • McCarthy’s
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 450 to 450 for adults and MXN 250 to 250 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar

Things to do

  • 3 outdoor pools
  • Beach yoga
  • Free children's club
  • Gym
  • Karaoke
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,600 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 450 to 450 for adults, and MXN 250 to 250 for children
  • Self parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 6:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Krystal Vallarta have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 9:00 AM–6:00 PM.

Is Krystal Vallarta pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MXN 50 per day.

What time is check-in at Krystal Vallarta?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Vallarta?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Krystal Vallarta?

Some rate plans available at this property are all-inclusive.

Where is Krystal Vallarta located?

Nestled on the beach, this Hotel Zone hotel is within a 10-minute walk of Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Krystal Vallarta Reviews

7.4

Good

7.8

Cleanliness

7.4

Amenities

7.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 378 out of 1002 reviews
Rating 8 - Good. 228 out of 1002 reviews
Rating 6 - Okay. 187 out of 1002 reviews
Rating 4 - Poor. 111 out of 1002 reviews
Rating 2 - Terrible. 98 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful people and such a memorable location. Forever great full Love everything about it
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay specially great view from the balcony. Brenda, Diego and Jose were the best hosts.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff members, very clean, enjoyed the hotel and how close/convenient it was for everything we did! Be cautious. Our bathroom door was janky and the railing to the balcony was shaky.
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Sergio lopez

Liked: Staff & service
Disliked: Cleanliness, amenities
Check in took more than an hour, lines were so long. Room had a nice balcony but after check in we arrived to our room only to find the bed undone and dirty towels all over the floor, not clean or ready for us. Had to walk all the way down to the lobby again and they assigned us a new room. Parking was horrible too
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was so good everything fresh
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was activies everyday, we really enjoyed the market and also the karaoke night
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Minnie

Liked: Amenities
Absolutely great staff!
Stayed 25 nights in Feb 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
The service was excellent at this resort. The kind, friendly and attentive staff made our stay memorable. The location was also very convenient with plenty of amenities available
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay, great staff, awesome beach walks, close to stuff and multiple options for this Canadian!
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Katherine

Room was clean and the staff were very good.
Stayed 14 nights in Jan 2026
Verified review

8/10 Good

Eve-Emmanuelle

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing at this resort. They definitely made the experience memorable
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Joseph John

Liked: Cleanliness, amenities, property conditions & facilities
Staff was terrific
Stayed 14 nights in Jan 2026
Verified review

6/10 Okay

Cynthia

We stayed for one night as we departed Vallarta the next morning. The property is dated, towels were old kind of gray looking, no wash cloths, it was a regular room. I would not stay here for a full week. The location is close to the airport.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Harry

Liked: Cleanliness, amenities, property conditions & facilities
Room was great
Stayed 6 nights in Feb 2026
Verified review

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean but a little dated. Beds are comfortable. Breakfast is great. Long line up for drinks at pool. Not a lot of dinner options . The staff are very friendly and helpful. Loved the beach area.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there in March 2026, and there was construction right beside the hotel that began at 7 am-it will happening for many more months as they are building a hotel. It was loud. The pools are nice. The room was good and clean. There is a bus to take you downtown, it only cost 10 pesos. There is a grocery store about 3 blocks away. The area is safe.
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and friendly. Help us with anything we needed. Didhier Serrano front desk staff very helpful and so polite. Jovani is another very helpful staff member very nice and polite also. They are the best and I would definitely stay at this resort again and I do recommend others to stay with them as well.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Heinrich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean but disappointing is no coffee machine.
Stayed 5 nights in Mar 2026
Verified review

6/10 Okay

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Room was ok. No kitchen just a small fridge. Staff were nice.
Stayed 21 nights in Jan 2026
Verified review

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We had to upgrade to a balcony with Ocean view and it was gorgeous. Food at this property is inadequate. Not worth the extra $100 US per day. Much better to eat at the local places down the street or Romantic zone.
The view from the balcony. A bit of a walk to the pool and beach if mobility is an issue.
Gorgeous Ocean view.
Amazing, clean beach. Very safe. Respectful vendors. One found my bf’s phone and gave it back on the beach.
Kid friendly pool. Activity Centre, gym.
Stayed 3 nights in Feb 2026
Verified review

4/10 Poor

Kailee

Disliked: Staff & service, amenities, property conditions & facilities
Our stay was very disappointing. We had one room for the first night and then moved to another for the rest. The first-floor room had major security and safety issues: the balcony door did not lock, the balcony railings were very wobbly, and the glass covering the peephole was missing, meaning someone could potentially look directly into the room. The AC was unbelievably cold, it felt like a freezer. The second room was better, but we did see one cockroach. The safes did not lock in either room, so we couldn’t securely store valuables. The food was awful. There were very few options, almost no seasoning or flavour, and very little kid-friendly food. Of the six people travelling with us, three got sick after eating the food. The adult pool was covered in slime and honestly disgusting. There was also lots of construction throughout the resort. The elevators were painfully slow, I stood waiting for one for 15 minutes. We were also pressured into sitting through a membership presentation that took approximately two hours of our vacation. We had no interest in the membership, yet were taken away from our vacation to listen to the presentation. The positives were the beautiful view and nice beach. Unfortunately, those weren’t enough to make up for everything else. Overall, we would not return.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

benoit

Room appeared not swept nor washed, room appeared tired and neglected, check-in staff was in no hurry. The spot is beautiful and near the marina and airport, but not a lot of authentic restaurants near.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Eve-Emmanuelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a mountain view room on a higher floor which mean we couldn't hear any street traffic. The property is in a fantastic location next to several malls and movie theaters if you feel like going off the resort. The beach is in excellent condition and the pools are well maintained. Only thing that I found disappointing was the condition of the gym. Lots of the cardio equipment was in need of repair and there wasn't a lot of weights to chose from.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here Sunday&Monday night once I landed and had a great experience. The breakfast was awesome tons of options, Thanked the Chef before checkout on Monday. Then booked my last night for Friday night because it’s close to the airport and Juan was awesome plus Barbra helped me Saturday afternoon before my flight back to Canada at 6:30pm. Very family friendly resort, location is great, staff helpful, friendly and fun. I’m so glad they spoke English making it easy to communicate and hardly had to use my translator! Definitely recommend for anyone, there’s lots of options for things to do close by. Very happy with my stay here because it’s my first time in Puerto Vallarta.
Mountain view king room 26 floor
Mountain view king room 26 floor
Fun in the lobby bar!
Evening on the beach watching the pirate ship
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Joel

Disliked: Amenities, property conditions & facilities
Went in March '26. Picked this hotel in part because fo the advertised, "Best Breakfast Buffet", it was NOT. Probably one of the worse buffet I've been to in a while. No variety and no flavor. Hotel itself was in good shape for it's age, but FYI, there ongoing very loud construction next door that starts around 7A so do NOT expect to sleep in. The hotel was empty given the recent issues but staff would NOT give room upgrade on request.
Stayed 6 nights in Mar 2026