expedia

Overview of Krystal Vallarta

Photo gallery

Featured Image
On the beach, beach towels
On the beach, beach towels
Outdoor pool
Outdoor pool

Krystal Vallarta

3.5 out of 5
Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All inclusive
  • Air Conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationCruise Ship Terminal9 min walk
    Popular LocationLa Isla10 min walk
    Popular LocationVallarta Casino3 min drive
    AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)14 min drive

Choose dates to view prices

Book online or call:

1-800-675-4318
  • Standard Ocean View

    3.7/5 guest room rating

    Room amenities

    • 473 sq ft
    • Ocean view
    • Sleeps 3
    • 2 Double Beds OR 1 King Bed
    More details
  • Deluxe Room, Mountain View

    4.3/5 guest room rating

    Room amenities

    • 430 sq ft
    • Mountain view
    • Sleeps 3
    • 1 King Bed OR 2 Double Beds
    More details
  • Deluxe Room, Sea View

    3.8/5 guest room rating

    Room amenities

    • 430 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed OR 2 Double Beds
    More details
  • Standard Garden View

    Room amenities

    • 473 sq ft
    • Sleeps 3
    • 2 Double Beds OR 1 King Bed
    More details
  • Room Deluxe With Sea View

    Room amenities

    • Sea view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room Standard With Garden View

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Room Standard With Sea View

    Room amenities

    • Sea view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room Deluxe With Mountain View

    Room amenities

    • Mountain view
    • Sleeps 4
    • 2 Double Beds
    More details

About this area

Puerto Vallarta

Located on the beach, Krystal Vallarta is in Puerto Vallarta's South Hotel Zone neighborhood, an area with good airport proximity and shopping. Cruise Ship Terminal and Bay of Banderas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Nuevo Vallarta Beach. Los Arcos and Aquaventuras Park Vallarta are also worth visiting. With scuba diving, snorkeling, and sailing nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • Cruise Ship Terminal - 9 min walk
  • La Isla - 10 min walk
  • Vallarta Casino - 3 min drive
  • El Faro Lighthouse - 4 min drive
  • Bay of Banderas - 18 min drive

Getting around

  • Central Camionera Station - 16 min drive
  • AirportLicenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 14 min drive
View in a map

About this property

Krystal Vallarta

Beachfront, with full-service spa
Catch some rays at the beach or spend the day relaxing at Krystal Vallarta's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 388 rooms provide free WiFi, room service, and cable TV. Other amenities available to guests include free bottled water, safes, and free toiletries.
Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. Televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

All inclusive details

All-inclusive room rates at Krystal Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and local beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per day)
  • Onsite parking is wheelchair accessible
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily: MXN 180-300 per person
  • All buffet and à la carte meals, snacks, and local beverages included
  • 3 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Aerobics classes
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Shopping
  • Spa tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business center
  • Conference space

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Massages
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • Cable channels

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in from 3:00 PM - noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 180 and MXN 300 per person (approximately)
  • Self parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Resort
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Resort Puerto Vallarta

Frequently asked questions

Does Krystal Vallarta have a pool?
Yes, this property has an outdoor pool.
Is Krystal Vallarta pet-friendly?
No, pets are not allowed at this property.
How much is parking at Krystal Vallarta?
Self parking is available for MXN 50 per day.
What time is check-in at Krystal Vallarta?
Check-in is from 3:00 PM - noon. Late check-in is available during limited hours.
What time is check-out at Krystal Vallarta?
Check-out is at noon.
Does Krystal Vallarta provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Krystal Vallarta?
Some rate plans available at this property are all-inclusive.
Where is Krystal Vallarta located?
Nestled on the beach, this South Hotel Zone resort is within 1 mi (2 km) of La Isla and Cruise Ship Terminal. Malecon and Bay of Banderas are also within 3 mi (5 km).
3.4
Rating 5 - Excellent. 243 out of 1055 reviews
5 - Excellent 23%
Rating 4 - Good. 314 out of 1055 reviews
4 - Good 30%
Rating 3 - Okay. 232 out of 1055 reviews
3 - Okay 22%
Rating 2 - Poor. 135 out of 1055 reviews
2 - Poor 13%
Rating 1 - Terrible. 131 out of 1055 reviews
1 - Terrible 12%

3.9/5

Cleanliness

3.7/5

Staff & service

3.3/5

Amenities

3.4/5

Property conditions & facilities

2/5 Poor

Stayed 2 nights in Jan 2021

4/5 Good

Stayed 1 night in Jan 2021

1/5 Terrible

Traveled with group, Traveled with partner
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
The conditions of the hotel were terrible. Never want to go back again.!!
Stayed 4 nights in Dec 2020

3/5 Okay

Traveled with family and small children, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Sad face IconDisliked: Amenities
Not really an all inclusive, they will charge you for a bottle of water which is ridiculous, in addition not many food options and the taste was not the best
Stayed 2 nights in Dec 2020

1/5 Terrible

Traveled with partner
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
They didn't respect the rate we had booked through expedia and charged us an additional $200 CAD upon check-in. The AC in our room didn't work and there was no hot water. We waited 3 hours for someone to try and resolve the issue to no avail. They offered we shower in a different room that wasn't "made" but "at least we could have a warm shower" - this wasn't an option for us. Finally they promised us a new room would be available at 12pm the next day, to meet the bellboy in our room so we could get our new key. At noon, after multiple calls to reception and being put on hold 4 times we gave up and went to talk to the manager (around 2:30PM) finally they gave us the new key and sent the bellboy for the luggage. We paid "all-inclusive" but were denied soda at breakfast unless we paid for it. Food lineups at the only pool were slow as they only had one person serving an "over-sold hotel" (we know it was oversold as this is the reason they gave us for denying us a new room the night before). No beach service - you have to walk all the way to the pool area to get your food/drinks. Wifi speeds are slower than dial-up, so don't expect to get any work done here if you need to. Used to love this place years back but it's gone downhill. Half of their property was taken over by the hilton and the pool area that is left at Krystal is hideous and very poorly kept. The only "good" we found was the exceptional dinner servers at Aquamarina and the bellboy team. Terrible reception staff.
Stayed 2 nights in Dec 2020