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Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

5.0 star property
Adults-only hotel with 9 restaurants and 4 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

4 outdoor pools, cabanas (surcharge), pool umbrellas
Property video
Ultra Corner Suite South | Terrace/patio
View from room
Couples treatment rooms, sauna, hot tub, steam room, body treatments
At Hotel Mousai Puerto Vallarta Adults Only - All Inclusive, you'll unwind on a picturesque white sand beach or at one of the 4 outdoor pools with swim-up bars. Enjoy hydrotherapy and aromatherapy treatments at Spa Imagine, indulge in meals from any of the 9 on-site restaurants and explore activities like volleyball and hiking/biking. The helpful staff has left a lasting impression on previous guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Breakfast included
  • Gym
  • 24/7 front desk

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite North

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Premium bedding
  • 99 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite South

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Egyptian cotton linens
  • 99 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Two Double Beds North

Suite Two Double Beds North | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Two Double Beds North

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Premium bedding
  • 99 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite two Double Beds South

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Premium bedding
  • 99 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Corner North

Corner North | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Corner North

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
Premium bedding
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Corner Suite South

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Premium bedding
  • 99 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Ultra Suite North

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Egyptian cotton linens
  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite South

Ultra Suite South | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Ultra Suite South

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Egyptian cotton linens
  • 99 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite North

View from room

Ultra Corner Suite North

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Egyptian cotton linens
  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Ultra Corner Suite South

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for The Penthouse North

The Penthouse North | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

The Penthouse North

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Kitchen
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 265 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Ultra Suite North

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Egyptian cotton linens
  • 142 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Suite South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Two Suite South Connected

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Egyptian cotton linens
  • 198 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Ultra Suites South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Two Ultra Suites South Connected

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Egyptian cotton linens
  • 198 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two bedroom Master Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Two bedroom Master Suite South

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Egyptian cotton linens
  • 241 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite Two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Ultra Suite Two Double Beds South

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 99 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, JAL, 48270

What's nearby

  • Garza Blanca Beach - 3 min walk - 0.2 miles
  • Playa Palmares - 10 min walk - 0.6 miles
  • Playa Gemelas - 3 min drive - 2.4 miles
  • Playa Mismaloya - 5 min drive - 3.4 miles
  • Playa de los Muertos - 7 min drive - 4.8 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 42 min drive

Restaurants

  • ‪Amixtli - ‬4 min drive
  • ‪Mismaloya Grill Restaurant - ‬5 min drive
  • The Rooftop at Hotel Mousai
  • ‪Blanca Blue Restaurant & Lounge - ‬11 min walk
  • ‪BocaDos stk - ‬4 min walk

About this property

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

Luxury all-inclusive hotel near Garza Blanca Beach
Playa Gemelas is located near Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only, which provides a free breakfast buffet, 2 swim-up bars, and 4 poolside bars. With a beachfront location, a free beach shuttle, and beach volleyball, this hotel is the perfect place to soak up some sun. Indulge in aromatherapy, hydrotherapy, and a body scrub at Spa Imagine, the onsite spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. Enjoy the health club, as well as activities like kayaking, basketball, and racquetball/squash. In addition to a free grocery shopping service and a rooftop terrace, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also find perks like:
  • 4 outdoor pools along with 2 swim-up bars, cabanas, and pool umbrellas
  • Free self parking
  • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and massage treatment rooms
  • Concierge services, tour/ticket assistance, and ATM/banking services
  • Guest reviews speak highly of the helpful staff
Room features
All 145 rooms include comforts such as private outdoor hot tubs and 24-hour room service, in addition to perks like premium bedding and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and down comforters
  • Rainfall showers, toilets with electronic bidets, and free toiletries
  • 55-inch flat-screen TVs with DVD players
  • Wardrobes/closets, balconies, and recycling

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Rowing/canoeing
Snorkeling

Similar properties

4 outdoor pools, free cabanas, pool umbrellas

Hotel Mousai Puerto Vallarta Adults Only

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
9.4 out of 10, Exceptional, 1,026 reviews
Hotel Mousai Puerto Vallarta Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 swim-up bars
  • 4 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • DAO - ChineseContemporary
  • Hiroshi - Japanese
  • NOI - Italian Cuisine
  • The Rooftop
  • The Terrace

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Art gallery
  • Basketball
  • Beach volleyball
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Paddleboard
  • Piano
  • Racquetball/squash
  • Shopping
  • Snorkeling

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator (59 inch wide door)
  • Smooth flooring in public areas

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Communal living room
  • Designated smoking areas
  • Reception hall
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 2600 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mousai Puerto Vallarta Adults Only
Hotel Mousai Puerto Vallarta All Inclusive
Hotel Mousai Puerto Vallarta Adults Only All Inclusive
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Hotel

Frequently asked questions

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only have a pool?

Yes, this property has 4 outdoor pools.

Is Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Self parking is free at this property.

What time is check-in at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Check-in start time: 4:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Check-out is at 11:00 AM.

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2600 per vehicle applies.

Are there all-inclusive benefits at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, rowing/canoeing, and more.

Where is Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only located?

Nestled on the beach, this South Zone hotel is within a 15-minute walk of Garza Blanca Beach and Bay of Banderas. Playa Esmerelda and Playa Palmares are also within 1 mi (2 km).

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Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 119 out of 159 reviews
Rating 8 - Good. 13 out of 159 reviews
Rating 6 - Okay. 10 out of 159 reviews
Rating 4 - Poor. 5 out of 159 reviews
Rating 2 - Terrible. 12 out of 159 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all acceptable.
Stayed 3 nights in Sep 2025

10/10 Excellent

Anzhelika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for couples
Stayed 4 nights in Jul 2025

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very well deserved review 10/10 no flaws
Stayed 3 nights in Jul 2025

6/10 Okay

Osmel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is not bad but you have to make appointment to eat very inconvenient!
Stayed 2 nights in May 2025

10/10 Excellent

Maayan

Liked: Cleanliness, staff & service, amenities
This is the best hotel with the best steff and food options restaurants! The Rooms & service are amazing !!
Stayed 3 nights in Aug 2024

10/10 Excellent

Eren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property, the nature is fabulous and great staff
Stayed 3 nights in Jul 2024

8/10 Good

Tu anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, good dining experience.
Stayed 4 nights in May 2024

10/10 Excellent

Soheila

Liked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived, the experience was exceptional. The staff were incredibly welcoming, professional, and attentive without being intrusive — they made us feel like VIPs throughout our visit. The food was an absolute highlight: beautifully presented, bursting with flavor, and clearly crafted with top-quality ingredients. Every dish was a work of art, and the sommelier’s wine pairing recommendations elevated the meal even further. The ambiance was pure luxury — elegant interiors, tasteful decor, and an atmosphere that was both sophisticated and comfortable. Whether you’re here for a special occasion or just to treat yourself, this place truly delivers a world-class experience. Highly recommended for anyone seeking fine dining, impeccable service, and a memorable stay or evening out!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities
The property is very well kept and the staff are exceptional! My wife and I will be coming here at least once year from now on!
Stayed 3 nights in Aug 2024

10/10 Excellent

Kasra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous and simply beautiful resort - staff made it a memorable time there
Stayed 3 nights in Dec 2023

10/10 Excellent

EDUARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place luxury and best costomer service
Stayed 6 nights in Jul 2024

10/10 Excellent

Curt Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent service everywhere
Stayed 6 nights in Feb 2024

10/10 Excellent

Kumail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and service!
Stayed 7 nights in Feb 2024

8/10 Good

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff but food at some restaurants could have been better for a resort such as this.
Stayed 5 nights in Dec 2023

8/10 Good

Emil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is very rocky which makes it really hard to swim. There is a lot of walking from the room to the beach and to the other restaurants such as the steak house. You constantly have to wait for the tram/bus to take you from one location to the other.
Stayed 4 nights in Jan 2025

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty
Stayed 5 nights in Jan 2025

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Dec 2024

10/10 Excellent

Hilario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, staff was amazing , my favorite experience was at Bocados Steak house. Our waiter his name is Ricardo Hernández. Make sure you if you dine at the restaurant you request to be taken care of by him.
Stayed 4 nights in Mar 2024

10/10 Excellent

JESUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel , rooms , dining ,, service , I didn’t like beach ,
Stayed 1 night in Jan 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mousai Exceeds Expectations

Incredible stay…Beyond the amazing views, spacious room & private deck, rooftop pool, exceptional food, etc., the thing that truly sets Mousai apart is the extraordinary service and kindness of the staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael John

Overall 5star all the way food was excellent except for blanco the staff were really good except the roof top pools were not as good seemed like they want big tips for service the room was amazing had the north tower corner suite outstanding would definitely recommend to others & will be back myself 👍
Stayed 7 nights in Feb 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property for our get away. The staff was so polite, attentive, and responsive. The trolly was a convenient way to get around the property. The housekeeping team made up our room every morning and also offered turn down service which included restocking any drinks and snacks. I booked roundtrip airport transfers via the resort and we were picked up and dropped off timely and in a comfortable vehicle. The restaurant staff was very knowledgeable about food allergies.
Stayed 5 nights in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay with impeccable service

We stayed for 5 nights and absolutely loved everything. We switched rooms midway from the North to South tower due to new construction nearby that woke us up early and the staff was extremely accommodating. The staff, the food, the service, the room were all fantastic and while both towers were equivalent in terms of quality and service, the South’s pool is opened for late night. The only tiny hiccup for North is the shower had a funky smell and we learned it’s due to the underground pipes. South did not have this issue. We can’t wait to return.
Stayed 5 nights in May 2024

2/10 Terrible

Mahan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay at this hotel again. From start to finish, it was a deeply disappointing experience. Upon arrival after a long flight, it took over an hour to check in because there were only two receptionists, both of whom were clearly new and inexperienced. When we finally got to our room, we found hair in the bathroom sink. That same evening, I noticed black footprints on the bed sheets. Shockingly, it took the staff two full days to replace them. The dining experiences were even worse. The restaurant staff didn’t provide menus, citing a preset menu for our group, which severely limited our options. At the Chinese restaurant, they didn’t bring enough main courses, leaving many of us unsatisfied. The Japanese restaurant was marginally better, but the steakhouse was an absolute disaster. At the steakhouse, the staff served one steak to be shared among the group, despite everyone wanting different temperatures. Worse, the steak was cold and overcooked. Instead of addressing our concerns, they kept bringing out chicken and shrimp, which we didn’t want. The manager, “RUBEN,” was incredibly rude. When one of my friends requested a properly cooked steak, he flat-out refused, saying, “No more food. We’ve served enough.” This was supposed to be a luxurious stay, and we paid a premium expecting quality service. Instead, it was an utter disaster. I’m especially embarrassed because I invited a newlywed friend to join us, traveling all the way from Dubai to Puerto Vallarta.
Stayed 4 nights in Nov 2024

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