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Hotel Hortencia

Property class: 3

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Photo gallery for Hotel Hortencia

A patio area with wicker furniture and potted plants. - Hotel Hortencia (Puerto Vallarta)
A hotel room with a bed, a desk, a kitchenette, and a TV. - Hotel Hortencia (Puerto Vallarta)
A sign for the Hortencia Hotel with a simple, elegant design. - Hotel Hortencia (Puerto Vallarta)
A densely packed urban area with a mix of residential and commercial buildings, a prominent clock tower, and a hilly backdrop. - Hotel Hortencia (Puerto Vallarta)
A cozy, well-lit room with a wooden bookshelf, a small bar area, and a comfortable seating area. - Hotel Hortencia (Puerto Vallarta)
Close to Los Muertos Pier and Malecon, Hotel Hortencia provides amenities like a terrace. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Basic Double Room, 2 Double Beds

Room

Basic Double Room, 2 Double Beds

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, Kitchenette

A compact room with a bed, a desk, a chair, a television, and a ceiling fan.

Superior Room, Kitchenette

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located near the beach, Hotel Hortencia is in Romantic Zone, a neighborhood in Puerto Vallarta. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Bay of Banderas. Vallarta Zoo and VidantaWorld are also worth visiting. Visit our Puerto Vallarta travel guide
Map
Francisco I. Madero 336, Puerto Vallarta, JAL, 48380

What's nearby

  • A bridge with a sign reading 'Isla Riquelme Centro comercial, cultural y artesanal' leading to a commercial area with palm trees and buildings.
    Cuale Island
    2 min walk - 0.1 miles
  • A rocky beach with waves at sunset.
    Olas Altas Beach
    5 min walk - 0.3 miles
  • A coastal city with a beach, numerous buildings, and mountains in the background.
    Playa de los Muertos
    7 min walk - 0.4 miles
  • A cable-stayed bridge with a central tower, pedestrian walkway, and boats in the water.
    Los Muertos Pier
    7 min walk - 0.4 miles
  • A large dolphin sculpture on a beach with a clear blue sky, palm trees, and a cityscape in the background.
    Malecon
    14 min walk - 0.8 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR)
    28 min drive

Restaurants

  • Pollo Feliz
    1 min walk
  • Banana Factory
    2 min walk
  • Mariscos "El Guero
    1 min walk
  • Avida Food Market
    1 min walk
  • La Catrina Cantina
    2 min walk

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  • Air conditioning
  • Laundry
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the bay
  • Terrace

Accessibility

  • No elevator

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Hortencia pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Hortencia?

Check-in begins at 3 PM. After-hours check-in is not available.

What time is check-out at Hotel Hortencia?

Check-out is at noon.

Where is Hotel Hortencia located?

Located in Romantic Zone, this hotel is within a 10-minute walk of Galeria Olinala, Playa de los Muertos, and Bay of Banderas. Malecon and Los Muertos Pier are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Hortencia Reviews

7.8

Good

8.2

Cleanliness

8.8

Location

9.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 24 out of 94 reviews
Rating 8 - Good. 44 out of 94 reviews
Rating 6 - Okay. 17 out of 94 reviews
Rating 4 - Poor. 5 out of 94 reviews
Rating 2 - Terrible. 4 out of 94 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good economical place to stay just off very loud Romantic zone, great value and nice people!
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Amenities
The hotel is close to all the excitement that PVR has to offer. The staff were very friendly and helpful! I really enjoyed my time there.
Stayed 9 nights in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The staff was very friendly and kind. The air conditioning worked very well.
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Liked: Staff & service, amenities
Was economical and clean. A bit worn out bit good value for the price.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Simple but clean.
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff are nice and they keep this place clean. It is a little run down and needs skme repairs. But seriously, the kindness of the staff made up for it.
Stayed 8 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It was cosy and great for a night or two.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just right.
Stayed 2 nights in Nov 2022
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very basic for the need. Awkward after hours front desk. No Safes in rooms. Door locks very minimal.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Buena ubicación muchos restaurantes y bares cerca de la playa
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel pequeño pero todo excelente y funcional, muy bien ubicado y el trato del personal de lo mejor. Lo recomiendo ampliamente.
Stayed 15 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy conveniente y céntrico, la atención es muy buena por parte del personal. Lo que no me pareció, fue que Expidia me manejo información errónea, al pedirme un anticipo cuando hice la reservación y al llegar al hotel me mencionan que se paga la totalidad de manera directa y presencial
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
El hotel me pareció bien , las habitaciones cómodas para las estancias en la noche, el personal muy amable
Stayed 5 nights in Aug 2024
Verified review

4/10 Poor

Buena ubicación, cero empatía del personal.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be returning to Vallarta!

Close to everything. Air conditioning! Food all around! Safe.
Stayed 2 nights in Jun 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people and location is excellent...I was happy to get such a nice place at the last minute during high season. My favorite farmer's markets were close..and everything else I love in the romantic zone was an easy walk also...stay went out of their way to be helpful...I think next time I would like to stay at a balcony room...
Stayed 4 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Clean Hotel

Hotel is ok. Good if you don’t want a fancy room. Basic room, ac was great, large shower, strange shower door, beds are a little hard.
Stayed 4 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here before and loved it! The cleanliness was on point. The people that work behind the desk were kind and answered lots of questions for me.
Stayed 5 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Love that i had privacy and was never disturbed and that i only wanted my room cleaned 2 times in my week there and they honored that but cleaned my towels and floor mats when i requested they where very friendly and helpful and outgoing
Stayed 8 nights in May 2019
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Property conditions & facilities
There was no elevator and the stairs were uneven and the entire structure did not look like a 3 star hotel. It looked like it was not professionaly constructed.
Stayed 7 nights in Mar 2019
Verified review

8/10 Good

Liked: Staff & service, room comfort
El trato fue muy amable. Me dieron información de los lugares para encontrar comida tradicional. Muy buena ubicación,bastante cerca del centro 5-10 minutos de distancia a pie. Definitivamente regresaré!
Stayed 4 nights in Oct 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked on line and made a mistake on the date. I checked availability for the actual date i needed which was November 30 and they had vacancy which was over a month away from my departure date. I contacted them an hour later when i noticed my mistake and they would not give me a credit or refund. Poor customer service when it didnt cost them anything or have any loss on my account..
Stayed 1 night in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente atención y servicio. No tiene estacionamiento el hotel, pero es posible estacionarse afuera. Solo hay que estar al pendiente de que se desocupe el lugar.
Stayed 1 night in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place

Nothing fancy, but in great location, desk & housekeeping staff great attitudes. I will stay here again without problem.
Stayed 7 nights in May 2018