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Overview of Casa Dona Susana

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Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, desk

Casa Dona Susana

3.5 out of 5

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air Conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationOlas Altas Street1 min walk
    Popular LocationLos Muertos Pier3 min walk
    Popular LocationGaleria Olinala5 min walk
    AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)31 min drive

Choose dates to view prices

Book online or call:

1-800-675-4318
  • Standard Room, 1 King Bed

    4.3/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed

About this area

Puerto Vallarta

Located near the beach, Casa Dona Susana is in Puerto Vallarta's Romantic Zone neighborhood. Cruise Ship Terminal and Bay of Banderas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Garza Blanca Beach. Los Arcos and Vallarta Zoo are also worth visiting. Take an opportunity to explore the area for water adventures such as scuba diving and other activities like golfing.
Popular Location

What's nearby

  • Olas Altas Street - 1 min walk
  • Playa de los Muertos - 2 min walk
  • Olas Altas Beach - 3 min walk
  • Los Muertos Pier - 3 min walk
  • Galeria Olinala - 5 min walk

Getting around

  • Central Camionera Station - 32 min drive
  • AirportLicenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 31 min drive
View in a map

About this property

Casa Dona Susana

Adults-only beach hotel
Guests of this beach hotel will appreciate convenient onsite amenities such as massage/treatment rooms or barbecue grills. All 42 rooms offer free WiFi, minibars, and LED TVs with cable channels. Room service, premium bedding, and hair dryers are among the other amenities available to guests.
Casa Dona Susana offers 42 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and local beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • All buffet meals, snacks, and local beverages included
  • 1 restaurant
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Rooftop terrace

Spa

  • Massage/treatment rooms

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • LED TV

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Safe
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - noon
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Does Casa Dona Susana have a pool?
Yes, this property has an outdoor pool. Pool access is from 10 AM–10 PM.
Is Casa Dona Susana pet-friendly?
No, pets are not allowed at this property.
How much is parking at Casa Dona Susana?
Self parking is free at this property.
What time is check-in at Casa Dona Susana?
Check-in is from 3:00 PM - noon.
What time is check-out at Casa Dona Susana?
Check-out is at noon.
Are there all-inclusive benefits at Casa Dona Susana?
Some rate plans available at this property are all-inclusive.
Where is Casa Dona Susana located?
Located in Romantic Zone, this beach hotel is steps from Olas Altas Street and Playa de los Muertos. Malecon is 1 mi (1.6 km) away.
4.2
Very Good
Rating 5 - Excellent. 474 out of 1000 reviews
5 - Excellent 47%
Rating 4 - Good. 354 out of 1000 reviews
4 - Good 35%
Rating 3 - Okay. 100 out of 1000 reviews
3 - Okay 10%
Rating 2 - Poor. 47 out of 1000 reviews
2 - Poor 5%
Rating 1 - Terrible. 25 out of 1000 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.5/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quaint resort in the heart of downtown... If you’re a high end resort person it’s not for you, but if you like a clean room in the heart of the action and a great staff you can’t beat it. Be sure to check out the pool!!
Stayed 4 nights in Dec 2020

5/5 Excellent

Stayed 3 nights in Dec 2020

3/5 Okay

Traveled with family
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, amenities
This was my third time staying here in the past 5 years. They have improved some areas such as the AC, use to have old window units that leaked water everywhere but now they have newer split systems that worked great. My biggest complain, the staff. Not one of them tried to be friendly, like they hated their job. One morning around 6;30 the staff sat in the lobby drinking their coffee and screaming and yelling about their night before. I had to get up and ask them to be a bit more quieter and they laughed at me. Other than the staff, the place is ok and the pool area is one of the highlights. Coffee in the morning was good.
Stayed 4 nights in Dec 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
I loved the building.. the pool, the cleaning staff. It was so peaceful. I didnt like you cant bring guest even for an hour to your room. But that was fine
Stayed 26 nights in Dec 2020

3/5 Okay

Happy face iconLiked: Cleanliness
I loved being on the Malecon. Actually first time staying downtown. I LOVED that part!! I thought it was all inclusive which is what it said. At that place that means breakfast coffee tea and water. We paid the extra money for one day of all inclusive (Drinks/dining) That only includes alcohol drinks.... no too shelf no premium beer. Snack bar.... no sit down restaurant. Very confusing. It is a nice hotel in a premium stop. I just wish I could have understood more about their policies/all inclusive prices. Yes I would stay there again. Since now I know all the..... ?? Pricing??? Always have a great time in Puerto Vallarta!! So this was just a minor hiccup
Stayed 5 nights in Dec 2020