COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Casa Dona Susana

Photo gallery for Casa Dona Susana

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, desk

Overview of Casa Dona Susana

Casa Dona Susana

3.5 out of 5

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

Explore the area

  • Popular LocationPlaya de los Muertos2 min walk
  • Popular LocationCuale Island7 min walk
  • Popular LocationMalecon19 min walk
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)32 min drive

Choose dates to view prices

About this area

Puerto Vallarta

Located near the beach, Casa Dona Susana is in Puerto Vallarta's Romantic Zone neighborhood. Cruise Ship Terminal and Bay of Banderas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Garza Blanca Beach. Los Arcos and Vallarta Zoo are also worth visiting. Take an opportunity to explore the area for water adventures such as scuba diving and other activities like golfing.

What's nearby

  • Olas Altas Street - 1 min walk
  • Playa de los Muertos - 2 min walk
  • Los Muertos Pier - 3 min walk
  • Cuale Island - 7 min walk
  • Malecon - 19 min walk

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 32 min drive

About this property

Casa Dona Susana

Adults-only beach hotel
Guests of this beach hotel will appreciate convenient onsite amenities such as massage/treatment rooms or barbecue grills. All 42 rooms offer free WiFi, minibars, and LED TVs with cable channels. Room service, premium bedding, and hair dryers are among the other amenities available to guests.
Casa Dona Susana offers 42 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and local non-alcoholic beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • All buffet meals, snacks, and local non-alcoholic beverages included
  • 1 restaurant
  • Room service available

Things to do

  • Outdoor pool

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Rooftop terrace

Spa

  • Massage/treatment rooms

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • LED TV

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - noon
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 474 out of 987 reviews
5 - Excellent 48%
Rating 4 - Good. 345 out of 987 reviews
4 - Good 35%
Rating 3 - Okay. 91 out of 987 reviews
3 - Okay 9%
Rating 2 - Poor. 50 out of 987 reviews
2 - Poor 5%
Rating 1 - Terrible. 27 out of 987 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.5/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Liked: Cleanliness, property conditions & facilities
Unique centrally open layout. Mornings are VERY noisy as outdoor construction work would wake up anyone beginning at 7a.m.
Stayed 5 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional mexican style hotel next to the beach with great amenities and customer service. Also conveniently located to many restaurants, bars, and shopping options.
Stayed 6 nights in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay! We would definitely come back.
Stayed 4 nights in Jun 2021

4/5 Good

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
We have traveled to PV many times and usually stay in larger resorts. We decided to do a different (and more cost effective) trip this time and we chose Casa Dona Susana. We wanted to try downtown and the location seemed perfect. They had an all inclusive option that would allow you to drink and dine and have the amenities of one of their sister resorts. We opted for that because even though we prefer to eat at all of the delicious restaurants that PV has, it seemed like a cheap and easy way to grab breakfast or snacks and a drink or two quickly. Honestly, the all inclusive was only worth it for the beach access. The food was terrible and the alcohol was bottom shelf at best (coconut rum isn’t even on the “approved all inclusive alcohol list”). But the AI was cheap enough that I don’t regret having done it for the beach access as the availability of chairs and umbrellas and service received was on par with some of the fancier resorts that we’ve encountered. As for the hotel itself, it was great. If you desire the swanky resort style places, you may not enjoy this hotel. It’s open air style and very authentic with lush tropical feels to it. I loved the personal touches of the artwork and sculptures in the main area. The rooms are simple. No frills but very comfortable and I loved the authentic feel with the brick walls. The rooftop pool is very nice and quiet and the view is great. Right in the center of everything. We will be back.
Stayed 7 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2021