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Hotel Casa Dona Susana by Los Arcos

Property class: 3.5

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Photo gallery for Hotel Casa Dona Susana by Los Arcos

A rooftop terrace with a pool, wicker furniture, and potted plants. - Hotel Casa Dona Susana by Los Arcos (Puerto Vallarta)
A spa with massage chairs, a wooden door, and a view of a bridge. - Hotel Casa Dona Susana by Los Arcos (Puerto Vallarta)
A salon with a reception desk, chairs, shelves with plants, and a hanging light fixture. - Hotel Casa Dona Susana by Los Arcos (Puerto Vallarta)
A multi-story hotel with balconies, outdoor seating, and a thatched roof on the top floor. - Hotel Casa Dona Susana by Los Arcos (Puerto Vallarta)
A bridge with colorful lights at dusk, a calm beach, and a cityscape in the background. - Hotel Casa Dona Susana by Los Arcos (Puerto Vallarta)
Close to Los Muertos Pier and Playa de los Muertos, Hotel Casa Dona Susana by Los Arcos provides a terrace, a garden, and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Room service
  • Housekeeping

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

View all photos for Superior Room

A hotel room with a bed, a dining table, a television, and a wicker chair.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A bedroom with a bed, a wooden nightstand, a dresser, and a mirror.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(76 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located near the beach, Hotel Casa Dona Susana by Los Arcos is in Romantic Zone, a neighborhood in Puerto Vallarta. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Bay of Banderas. Vallarta Zoo and VidantaWorld are also worth visiting. Take an opportunity to explore the area for water adventures such as scuba diving and other activities like golfing. Visit our Puerto Vallarta travel guide
Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

What's nearby

  • A narrow street lined with shops and signs, including a prominent 'Habanos' sign.
    Olas Altas Street
    1 min walk - 0.1 miles
  • A coastal city with a beach, numerous buildings, and mountains in the background.
    Playa de los Muertos
    2 min walk - 0.1 miles
  • A rocky beach with waves at sunset.
    Olas Altas Beach
    2 min walk - 0.1 miles
  • A cable-stayed bridge with a central tower, pedestrian walkway, and boats in the water.
    Los Muertos Pier
    2 min walk - 0.1 miles
  • A bridge with a sign reading 'Isla Riquelme Centro comercial, cultural y artesanal' leading to a commercial area with palm trees and buildings.
    Cuale Island
    5 min walk - 0.3 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR)
    29 min drive

Restaurants

  • Pancho's Takos
    2 min walk
  • Margarita Grill
    2 min walk
  • Republic
    2 min walk
  • Tuna Azul
    1 min walk
  • Lix : By Xocodiva
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Frequently asked questions

Does Hotel Casa Dona Susana by Los Arcos have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM–10 PM.

Is Hotel Casa Dona Susana by Los Arcos pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at Hotel Casa Dona Susana by Los Arcos?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Hotel Casa Dona Susana by Los Arcos?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Casa Dona Susana by Los Arcos?

Some rate plans available at this property are all-inclusive.

Where is Hotel Casa Dona Susana by Los Arcos located?

Located in Romantic Zone, this beach hotel is steps from Olas Altas Street, Playa de los Muertos, and Los Muertos Pier. Malecon and Bay of Banderas are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Casa Dona Susana by Los Arcos Reviews

8.6

Excellent

9.0

Cleanliness

10

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 572 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice and helpful
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach, nice size rooms with fridge, cozy and comfortable was satisfied
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the cleanliness of the hotel and room. The staff were wonderful. The sister property (Playa Los Arcos) where we had our meals was also great. The location of the hotel put us in the heart of everything we wanted.
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the roof top pool and the buffet was great and I do not like buffets. The service was outstanding and location is awesome
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was helpful from the start, whatever assistance we needed they were happy to assist. The rooftop pool was beautiful and had lots of seating. It was also super nice that we had access to the hotel right on the beach. Super close to restaurants and the beach, very walkable if you don’t want to uber everywhere. I would stay here again.
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay all inclusive was great
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Very clean. Excellent location.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely return. The place was great, close to everything. Our room was clean and had great ac system and the staff, including Alexander and Gloria were excellent. Thank you
Stayed 5 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old but good. Rooms could use a bit of updates. Clean room, helpful staff, air conditioning is good
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay here, the location is great, loved having access to the bigger hotel and also having a more private roof top pool! Only downside was the bar was always closed so could only get drinks at the other hotel. A/C worked really well in the rooms and friendly staff. Overall it was great!
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our second visit to Casa Susana, location is perfect, with beach beds and umbrellas included. Rooms are modern, clean and comfortable. Staff is kind and helpful. Breakfast buffet is very good. The rooftop pool and view are a perfect spot for sunset! We absolutely loved everything about our stay and will come back!
Stayed 11 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Botique Hotel. Very Clean. Amazing Pool. Staff is very kind and helpful.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool and added breakfast.
Stayed 5 nights in May 2026
Verified review

2/10 Terrible

Liked: Property conditions & facilities
Disliked: Staff & service
Location was great!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The rooms are very clean and quiet but close enough to beach and restaurants.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, quiet areas, location and A++ beach! The staff are incredibly kind and helpful!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Location was great
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Fantastic hotel for the price - the all-inclusive option was a nice plus as well.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness
We enjoyed our stay there. Pool was great snd location is wonderful
Stayed 14 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay and staff was excellent, you couldn’t ask for a better location. Only issue we had was mattresses were to firm for our liking other than that great place.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel. Enjoyed our stay very much.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeat customer like the area the charm and the friendly staff
Stayed 8 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Wonderful staff!
Stayed 15 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, the pool fantastic, due to low season there was no service to get your drinks or snacks, we paid for All inclusive, so if you need water , drink or anything you have to go down to their sister property Los Arcos and get it yourself, the dinner buffet is a hit and miss, we ended skip it and going out to dinner since there is so many restaurant around the property. Overall was good experience, if I go back? Not sure maybe I explore another all inclusive.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Amenities
Great location. Surprisingly quiet at night.
Stayed 2 nights in Jan 2026