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Hotel Casa Dona Susana by Los Arcos

3.5 star property
Travelers recharge by the outdoor pool with attentive service at Casa Dona Susana while the vibrant sights and sounds of Playa de los Muertos wait just steps away

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Photo gallery for Hotel Casa Dona Susana by Los Arcos

Restaurant - Hotel Casa Dona Susana by Los Arcos (Puerto Vallarta)
A multi-story hotel with balconies, outdoor seating, and a thatched roof on the top floor. - Hotel Casa Dona Susana by Los Arcos (Puerto Vallarta)
Exterior - Hotel Casa Dona Susana by Los Arcos (Puerto Vallarta)
A spa room with a reception desk, shelves with plants, a glass bowl, and two chairs. - Hotel Casa Dona Susana by Los Arcos (Puerto Vallarta)
Reception - Hotel Casa Dona Susana by Los Arcos (Puerto Vallarta)
Casa Dona Susana places visitors in the heart of vibrant Playa de los Muertos. The sun-kissed terrace and outdoor pool provide perfect spots to unwind after exploring nearby attractions. Multilingual staff and concierge services help travelers connect with the best of the area.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Room service
  • Housekeeping

Room options

View all photos for Superior Room

A hotel room with a bed, a dining table, a television, and a wicker chair.

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

8.0 out of 10
Very good
(74 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located near the beach, Hotel Casa Dona Susana by Los Arcos is in Romantic Zone, a neighborhood in Puerto Vallarta. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit VidantaWorld and Los Arcos. Vallarta Zoo and Splash Water Park Vallarta are also worth visiting. Take an opportunity to explore the area for water adventures such as scuba diving and other activities like golfing. Visit our Puerto Vallarta travel guide
Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

What's nearby

  • A sunset over a hilly town with buildings and a train track.
    Olas Altas Street
    1 min walk - 0.1 miles
  • A coastal city with a beach, numerous buildings, and mountains in the background.
    Playa de los Muertos
    2 min walk - 0.1 miles
  • A rocky beach with waves at sunset.
    Olas Altas Beach
    2 min walk - 0.1 miles
  • A coastal cityscape with a prominent pier, clear blue waters, and a beach area with umbrellas and palm trees.
    Los Muertos Pier
    2 min walk - 0.1 miles
  • Tall palm trees against a clear blue sky.
    Cuale Island
    5 min walk - 0.3 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR)
    29 min drive

Restaurants

  • Tuna Azul
    1 min walk
  • Pancho's Takos
    2 min walk
  • Margarita Grill
    2 min walk
  • Republic
    2 min walk
  • Lix : By Xocodiva
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Frequently asked questions

Does Hotel Casa Dona Susana by Los Arcos have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM–10 PM.

Is Hotel Casa Dona Susana by Los Arcos pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at Hotel Casa Dona Susana by Los Arcos?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Hotel Casa Dona Susana by Los Arcos?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Casa Dona Susana by Los Arcos?

Some rate plans available at this property are all-inclusive.

Where is Hotel Casa Dona Susana by Los Arcos located?

Located in Romantic Zone, this beach hotel is steps from Olas Altas Street, Playa de los Muertos, and Los Muertos Pier. Malecon and Bay of Banderas are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Casa Dona Susana by Los Arcos Reviews

8.6

Excellent

9.0

Cleanliness

9.4

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 564 out of 1000 reviews
Rating 8 - Good. 243 out of 1000 reviews
Rating 6 - Okay. 107 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Botique Hotel. Very Clean. Amazing Pool. Staff is very kind and helpful.
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool and added breakfast.
Stayed 5 nights in May 2026
Verified

2/10 Terrible

Roberto

Liked: Property conditions & facilities
Disliked: Staff & service
Location was great!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Laura Wharton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The rooms are very clean and quiet but close enough to beach and restaurants.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, quiet areas, location and A++ beach! The staff are incredibly kind and helpful!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

shirley

Liked: Cleanliness, staff & service, amenities
Location was great
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Hector Linares

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay and staff was excellent, you couldn’t ask for a better location. Only issue we had was mattresses were to firm for our liking other than that great place.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Fantastic hotel for the price - the all-inclusive option was a nice plus as well.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Brian Peter

Liked: Cleanliness
We enjoyed our stay there. Pool was great snd location is wonderful
Stayed 14 nights in Jan 2026
Verified

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel. Enjoyed our stay very much.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in one of the renovated rooms with a balcony! It was a nice room and had great closet storage. The bathroom area was spacious as well. The balcony was a nice place to sit. The rooftop was awesome! Very beautiful and great views. You have access to the pools at the Los Arcos Suites across the street and also to the beach club/pool at Playa Los Arcos. They were all great locations to hang out at! Very close to the beach, shops, restaurants. The staff were also very friendly! I really enjoyed my stay here!
Rooftop.
Balcony views. One block from ocean!
Rooftop lounge area
King room with balcony
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeat customer like the area the charm and the friendly staff
Stayed 8 nights in Dec 2025
Verified

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Wonderful staff!
Stayed 15 nights in Dec 2025
Verified

8/10 Good

Michael

Liked: Amenities
Great location. Surprisingly quiet at night.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and very accommodating. Wonderful pool and food/bev service. Clean rooms, great hot water and cool AC. Rooms are on the smaller side but ideal for solo traveller who plans to be outdoors! Easy check in and out and fantastic location!!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities
room always clean, hard working staff everywhere,great food and drinks.
Stayed 9 nights in Nov 2025
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room if a bit compact, quiet, AC worked fine, room was clean, location was great.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Heba Saeb

Liked: Cleanliness, staff & service, property conditions & facilities
Staff experience really depends on who’s at the front desk — but overall, most of them were great and helpful. Breakfast at the sister hotel was okay, around a 3-star level — nothing special but decent. One downside is that the pool and beach area only open at 10 AM, which felt a bit late. The rooftop was really nice — private and quiet, perfect for a more relaxed, kid-free pool vibe. The location is excellent, right in the gay neighborhood, close to everything and very convenient. Overall, it’s good for the price, but don’t expect anything amazing. I would come back again 👍
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 would recommend, 2 minute walk to the beach, and shops all around. Super pretty hotel the agriculture was beautiful.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
The room was clean, though quite small. The staff members are always friendly and helpful.
Stayed 7 nights in Jan 2026
Verified

6/10 Okay

Dominic

Liked: Property conditions & facilities
Nice and quiet place. Perfect location. Rooftop terrace very nice. Standard room very small, in need for renovational and with little space for clothes. Pool water a little too warm.
Stayed 12 nights in Jan 2026
Verified

8/10 Good

MAGIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities
Always a pleasant experience. The courteous staff offered us an early check in without us even asking.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Saverio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location to shopping,dinning easy walking to malecon
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great prime location close to the beach a little outdated but the location is everything the staff is great thanks to Marisol at the front desk she was verry sweet and helpful I will come back soon love PV
Stayed 4 nights in Oct 2025