Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have a pool?

Yes, this property has 2 outdoor pools.

Is Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Self parking and valet parking are free at this property.

What time is check-in at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, cooking classes, and more.

Where is Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort located?

Nestled on the beach, this Puerto Morelos property is within 9 mi (15 km) of Puerto Morelos Beach, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, and Puerto Morelos Town Square. Ojo de Agua Beach and Moon Palace Golf Club are also within 9 mi (15 km).

10/10 Excellent

Maningbe

Oct 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Customer service from the staff was a 10/10 we felt like VIP the entire stay!

Stayed 4 nights in Oct 2025

10/10 Excellent

Cassandra

Sep 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful luxurious stay! Food quality was amazing and staff were so kind! WARNING; be prepared for lots of wild life!!!

Stayed 4 nights in Aug 2025

10/10 Excellent

María

Oct 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a jewel in the middle of nowhere. My only complaint is the road to the property from the highway is very bad.

Stayed 3 nights in Oct 2025

10/10 Excellent

Samreen

Sep 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an excellent stay at Paraiso de la Bonita. The room, customer service, food and overall hospitality was the best we’ve ever experienced at an all inclusive resort. The environment was extremely peaceful and the resort had a very luxury, boutique vibe. If you’re looking for complete relaxation with excellent attentiveness, this is the place for you!

Stayed 6 nights in Sep 2025

10/10 Excellent

Micah

Oct 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really loved this property. The staff are so kind and attentive. I was so sad to leave. I really enjoyed that every night they delivered a "dessert of the day" to my suite! Such a lovely touch. I will return to stay again. thank you and your lovely staff for taking such good care of me! I still think about that gorgeous bathroom in my suite!!

Stayed 4 nights in Aug 2025

10/10 Excellent

Kaila

Oct 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff really made us feel like family and went out of their way to make sure that our stay was amazing! The food was the best food I've ever had at an all inclusive! No buffet and everything à la carte. The property is beautiful and tranquil and there is a lot of beautiful wildlife around that made you feel even more immersed in nature. The room was huge and beautiful and there was a wonderful ocean view. The only room for improvement is in the road leading to the hotel that had a lot of pot holes. However, even with that I am counting down the days to when I can go again! Amazing experience truly!

Stayed 4 nights in Oct 2025

10/10 Excellent

Ashley

Aug 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is the perfect property to get away from the crowds and enjoy some rest and relaxation. The room was very nice and the bed was so comfortable. The amenities are five star! I got such and amazing massage and the staff is amazing. I will absolutely book again.

Stayed 2 nights in Aug 2025

10/10 Excellent

Dahlia Karina

Jul 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property. Peaceful, just what we where looking for. Boutique hotel feel with great food and drinks. Rooms are super spacious and the bathroom is huge. Everything was amazing!

Stayed 8 nights in Jun 2025

10/10 Excellent

Yvette

Aug 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is beautiful, it’s all inclusive but everything is a la carte (no buffet) which was a great thing. The suite I stayed was great and very spacious and with an ocean view. When I arrived the was a bottled wine, mini bar fully stocked and every night they brought in a little treat with a side note about the history behind it. Their staff was very friendly and always willing to assist with a genuine smile on their face. These is a place more to unwind and relax (no a party atmosphere)

Stayed 2 nights in Aug 2025

10/10 Excellent

Ana

Oct 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed 4 nights and 5 days at this resort to celebrate my best friend’s birthday, and it was amazing! Service was truly 10/10 everyone was exceptional, friendly, and welcoming. I booked our trip in August for our October stay and reached out to see if they offered personalized room decorations. Pamela, the Chief Concierge, was incredible — quick to respond, detail-oriented, and made sure everything, including our airport pickup, went smoothly. Communication was seamless thanks to a 24-hour WhatsApp group chat the staff created, which made booking our massages (thank you Noel and Mellisa), meditation session with Mauricio, and pastry-making class so easy. We celebrated my bestie’s birthday at the Piano Bar with live piano music — such a lovely touch! The K’uhul restaurant was excellent, the French toast is a must-try! I also enjoyed the late-night room service and dining at Joia. It rained on and off, but I was so impressed with how efficiently the team kept everything spotless and dry. The spa was under renovation, but services were still available. Our room was spacious, clean, and had a plunge pool, though we mostly enjoyed the stunning main pool. Don’t be discouraged by the bumpy road in, it’s being fixed and the resort is gorgeous! Special thanks to Pamela, Rene, Ivan, Mauricio, Daniel, and Alejandro for making our stay unforgettable. I rarely visit the same place twice, but I’m already planning to return for my birthday in January!

Stayed 4 nights in Oct 2025

4/10 Poor

Frank Devendra

May 2, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is in a remote location with poor road. There are only three restaurants on the property that serve a la cart Mexican, Mediterranean and pool side food. The food service in the restaurant is very poor and it takes approximately 30 minutes to an hour between order and delivery to the table. There are no other dining options near the property. Property makes unauthorized charges and does not refund the charges. We had prepaid for our stay through Expedia. The property charged us an additional $4,885.43 for lodging without our knowledge and did not process our request for refund.

Stayed 6 nights in Apr 2025

10/10 Excellent

Corie

Jun 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect, peaceful, non-touristy place! Lovely pools and excellent service. We loved K’uhul for its laid-back atmosphere and menu that included some traditional Yucatán fare. The Joya grille was great for lunch, served poolside if you choose. The Côté à Costa restaurant had excellent beef carpaccio, but was just ok for us. We would have loved more local/traditional food/music options for a more authentic feel. Without a car/shuttle, you’re not close enough to walk anywhere to experience the local culture. We loved the wildlife, but by Day 6, there was animal poop everywhere. It was cleaned up, but you had to watch your step for a day or so. We upgraded from a ground floor plunge pool room to a top floor suite and we were glad we did. Privacy, beautiful views, and we don’t mind stairs. The bed is firm, not very comfortable for us. They accommodated my husband’s allergy to down, so the bedding might have been more plush if we would have had that option. We recommend: Hooks for wet items, Eye masks (no blackout curtains), Throw blanket, Remove scales in bathrooms. There is limited beach/water access. Sargassum makes beach strolls impossible. If swimming in crystal clear waters is what you want, maybe choose a different time of year to go. They do what they can, but it’s everywhere. Massages are worth the splurge. We did not take any of the classes because 4 pm is prime siesta time before dinner. We heard mixed reviews. Overall, we loved it! Can’t wait to return!

A wonderful variety of cocktails served all day/night

In June, the sargassum was pretty heavy.

Stayed 7 nights in Jun 2025

10/10 Excellent

Lorenza Lissarrague

Nov 1, 2025

Liked: Cleanliness, property conditions & facilities

Es un hotel increíble con habitaciones súper bonitas y grandes, la comida y la atención maravillosas .

Stayed 5 nights in Oct 2025

10/10 Excellent

Charlene White

Oct 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall the hotel is stunning and clean. We had our own plunge pool with a beautiful view. Most all of the staff was wonderful and kind . We only had issue with 2 people being less than inviting and kind but the others made up for it . My only issue is at night the smell is terrible . I think they should use some sort of air fresheners or something in the rooms to help with this especially at night . I think it’s an ocean nightly issue . I was also bummed that some nights they forgot our nightly dessert with the cute historic note . We only used room service food delivery once they forgot our forks and they didn’t bring them for 35 min when we called and asked for them so we just ate with our hands . The food at all 3 restaurants is amazing ! I would recommend this hotel and I would definitely return in spite of the couple issues .

Stayed 5 nights in Oct 2025

10/10 Excellent

Tania

Oct 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay was phenomenal. From my arrival to my checkout, everyone was so attentive and kind. The entire experience was personalized, with almost all staff calling me by name when they saw me. Daniel, Rene, and Alejandro offered exceptional customer service, ensuring I had everything I needed during my stay. The culture at the resort was inviting, personable, positive, and calming. Staying at the resort felt like an authentic experience of Mexican culture. The people, food, and environment made my stay feel like I was with family. I dined at all restaurants on the property and the food was fresh and flavorful consistently, while the service was outstanding. Spa services and activities were plentiful and enjoyable, with something for different personality types. I was a solo traveler and felt safe on the property. Cesar, the GM, even took time to introduce himself and make himself accessible. I look forward to adding this destination as an annual solo getaway!

Stayed 2 nights in Oct 2025

10/10 Excellent

Birte

Sep 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Das Hotel hat alles gehalten, was es nach der Beschreibung versprochen hat. Insbesondere hat uns das sehr freundliche, qualifizierte und immer hilfsbereite Personal begeistert. Die Qualität der Speisen sowie Getränke ist sehr hoch.

Stayed 14 nights in Aug 2025

10/10 Excellent

Ashlyn

Sep 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We picked this place for our honeymoon and the experience was absolutely flawless from the moment we got there until the second we left. Brandon somehow made every meal feel like a celebration. Raoul anticipated our needs before we knew we had them. Moises gave us an arrival tour that actually helped instead of just pointing at stuff. Jose elevated poolside service into an art form. Javier cooks like he trained at Le Bernardin and decided to dedicate his life to making honeymooners lose their minds over food (even the oatmeal was somehow transcendent). Osvaldo is a bartending wizard; his tequila tasting session became a fascinating deep dive into agave regions and family distilleries that had us taking notes. The incredible Juanjo introduced us to Mexican wines that completely changed our assumptions about what's possible south of the border. Mauricio is straight up the GOAT of hospitality; from morning yoga to fascinating conversations (in three languages) about everything from meditation to local history. He embodies that rare combination of deep knowledge and genuine warmth that makes you feel like you're in the presence of someone who has figured out how to live well and help others do the same. Cesar kept us connected to everything happening through perfectly timed texts about classes and activities. The rooms made us feel like royalty. Seriously, don't miss this spot. The whole experience was so good we're already planning our return.

Stayed 5 nights in Sep 2025

10/10 Excellent

VICTOR

Sep 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El servicio y los alimentos

Stayed 4 nights in Sep 2025

8/10 Good

Ivana Necas

Sep 6, 2025

Liked: Cleanliness, staff & service, amenities

El olor a sargazo es terrible

Stayed 1 night in Sep 2025

8/10 Good

Lalo

Aug 29, 2025

Liked: Amenities

Stayed 5 nights in Aug 2025

10/10 Excellent

Melachi

Aug 13, 2025

Liked: Cleanliness, staff & service

Honest review! Live this place! Cesar was the manager and he was amazing and he above and beyond to make sure your stay was amazing. The entire staff remembers you and very down to earth people which makes you feel like family. This was the best food I’ve had in Mexico.

Stayed 3 nights in Aug 2025

10/10 Excellent

ashley

Aug 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 — Truly Exceptional Experience!

From the moment we arrived, this resort exceeded every expectation! The staff is what truly sets this place apart—every single person we encountered was unbelievably friendly, professional, and went above and beyond to make our stay perfect. Their attention to detail and warm, welcoming attitudes made us feel like so welcomed. We were greeted with refreshing welcome drinks, and the experience only got better from there. The poolside service was top-tier, and every amenity offered was spotlessly maintained and incredibly enjoyable. Whether relaxing at the pool or exploring the property, we were constantly impressed by how well everything was run. And let’s talk about the food—absolutely incredible! Every meal was delicious, fresh, and beautifully presented. You can really tell they care about quality here. I honestly can’t stress enough how phenomenal the staff is—they’re the heart of the resort and the reason we will 100% be back again and again. This was a flawless stay from start to finish. Highly, highly recommend!

Stayed 1 night in Aug 2025

10/10 Excellent

Francisco Javier Castillo

Aug 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente propiedad, servicio de primera, agradecemos a todos: Rolfi, Mauricio, José, Bryan, Fernando (el que habla “así”), Isaí, Jorge, Catherine, David, el Chef Francisco, todo el personal de la Joya, de recepción, camaristas y room service… de las mejores experiencias en hospitalidad… un lugar para descansar y relajarse. El único inconveniente es que había mucho sargazo y generaba un olor no muy agradable.

Stayed 4 nights in Jul 2025

10/10 Excellent

Luis

Sep 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Sep 2025

10/10 Excellent

Cameron Stewart

Sep 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

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