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Ojo de Agua

Property class: 3

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Photo gallery for Ojo de Agua

Aerial view - Ojo de Agua (Puerto Morelos)
Outdoor pool - Ojo de Agua (Puerto Morelos)
Garden - Ojo de Agua (Puerto Morelos)
Deluxe Room, Oceanfront | In-room safe, blackout drapes, WiFi (free), individually decorated - Ojo de Agua (Puerto Morelos)
Hallway - Ojo de Agua (Puerto Morelos)
Puerto Morelos Town Square is located near Ojo de Agua, which provides a garden, dry cleaning/laundry services, and a restaurant. Stay connected with free in-room WiFi.

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, Partial Ocean View

In-room safe, blackout drapes, WiFi (free), individually decorated

Standard Room, Partial Ocean View

  • Partial ocean view
  • 12 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, Oceanfront

Deluxe Room, Oceanfront | In-room safe, blackout drapes, WiFi (free), individually decorated

Deluxe Room, Oceanfront

  • 12 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, Garden View

In-room safe, blackout drapes, WiFi (free), individually decorated

Deluxe Room, Garden View

  • Garden view
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, Partial Ocean View

In-room safe, blackout drapes, WiFi (free), individually decorated

Deluxe Room, Partial Ocean View

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite, Garden View

In-room safe, blackout drapes, WiFi (free), individually decorated

Junior Suite, Garden View

  • Garden view
  • 26 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, Partial Ocean View

In-room safe, blackout drapes, WiFi (free), individually decorated

Junior Suite, Partial Ocean View

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, Garden View (Non Refundable)

Standard Room, Garden View (Non Refundable) | In-room safe, blackout drapes, WiFi (free), individually decorated

Standard Room, Garden View (Non Refundable)

  • Garden view
  • 12 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed

In-room safe, blackout drapes, WiFi (free), individually decorated

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Ocean View

In-room safe, blackout drapes, WiFi (free), individually decorated

Superior Ocean View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

In-room safe, blackout drapes, WiFi (free), individually decorated

Family Room

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Puerto Morelos, Ojo de Agua is in the city center and on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Visit our Puerto Morelos travel guide
Map
Avenida Javier Rojo Gomez SM2, Lt16, Puerto Morelos, QROO, 77580

What's nearby

  • Two people sitting on wooden benches under a thatched roof, overlooking a body of water.
    Arrecife de Puerto Morelos National Park
    2 min walk - 0.1 miles
  • A carved stone sculpture on a sandy beach with boats in the background.
    Ojo de Agua Beach
    2 min walk - 0.1 miles
  • A sign with 'Puerto Morelos' and 'Turismo' written on it, surrounded by benches and palm trees.
    Puerto Morelos Town Square
    2 min walk - 0.1 miles
  • Faro Inclinado
    2 min walk - 0.1 miles
  • Puerto Morelos Artists’ Cooperative
    2 min walk - 0.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    25 min drive

Restaurants

  • La Sirena Restaurant, Lounge and Sports Bar
    1 min walk
  • Cantina Habanero
    2 min walk
  • Local Coffee + Shop
    4 min walk
  • Punta Corcho
    2 min walk
  • El Charro
    2 min walk

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 2 floors
  • Beaux Arts architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Ojo de Agua have a pool?

Yes, this property has an outdoor pool.

Is Ojo de Agua pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Ojo de Agua?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Ojo de Agua?

Check-out is at noon.

Where is Ojo de Agua located?

Located in Puerto Morelos, this beachfront hotel is in the city center, just steps from Puerto Morelos Town Square, Ojo de Agua Beach, and Arrecife de Puerto Morelos National Park. Puerto Morelos Artists’ Cooperative and Faro Inclinado are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ojo de Agua Reviews

5.6

6.4

Cleanliness

8.2

Location

6.0

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 2 out of 24 reviews
Rating 8 - Good. 8 out of 24 reviews
Rating 6 - Okay. 5 out of 24 reviews
Rating 4 - Poor. 1 out of 24 reviews
Rating 2 - Terrible. 8 out of 24 reviews

Reviews

Verified review

8/10 Good

Sunshine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schöne Zimmer und Lage, abends extrem laut

Die Lage und Zimmer sind sehr gut aber der Name Cielo BH taucht absolut nirgends auf, man checkt ein im Hotel Ojo de Agua und das scheint dasselbe zu sein...sehr verwirrend. Zimmer wirken wie neu und sind schön mit kostenfreiem Wlan, Aircon, Safe, Kühlschrank und grossem Bad mit schöner Dusche. Ein kleiner unspektakulärer Pool ist vorhanden und am Strand stehen schöne Liegen zur Verfügung für die Gäste, die Nicht-Gäste aber leider auch mieten können.. Man kann auch gut schnorcheln am Strand. Direkt vorne neben dem Pool angrenzend an den Strand ist Dons Bar und Restaurant mit gutem Essen aber: wir waren an einem Sanstag im Hotel und es war so ein Höllenlärm ausgehend von der Bar mit Musik und Animateurtyp mit Mikrophone, dass an Schlaf nicht zu denken war...es war so laut im Zimmer als wenn nan in einer Disco steht. Das war neben der komischen Namensgeschichte der einzige Negativpunkt aber der war gravierend. Ich weiss nicht ob es wochentags auch so ist, möglicherweise ist es da ruhiger. Und das Hotel scheint eigentlich nur Ojo de Agua zu heissen. Was wir sehr dubios fanden nachdem wir das Cielo gebucht hatten was jnter diesem Namen vor Ort nicht zu existieren scheint offiziell.
Stayed 1 night in Aug 2017
Verified review

2/10 Terrible

Metlex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel exists no more!!!

We arrived in the night at Puerto Morelos. We were very tired and discovered that this hotel didn't exist anymore!
Stayed 4 nights in Jun 2017
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Hotel economico cerca de la playa

Habitaciones limpios faltan solo lugares para poner las cosas especialmente en el baño
Verified review

4/10 Poor

Catharine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sold not told

This was the hotel I reserved but when I arrived found that it had been sold and changed its name. The previous owner had kept all the reservations and without any question or notice moved our reservation to a completely different hotel. So, I never actually stayed at this hotel but due to my experience would not reserve here again.
Verified review

10/10 Excellent

SB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great for on a low budget. right on the beach!

The rooms are simple, but we had an ocean view and the beach is fantastic. If you are used to 5 stars this is not for you, I would go back.
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid booking this

The hotel is under new management. It does not recognize the booking in this website. Take it at your own risk.
Verified review

8/10 Good

Jeff

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Right on the beach.....great location.

I took a chance with this hotel since I read all the reviews. I have to say the reviews are not up to date. Our room was finished and very clean. Beds were comfortable, AC, and TV worked great.....spotty wifi. The hotel is right on the beach and very close to everything. The bad.....The doors and windows are not sound-proof. You can hear every sound from people walking, talking, swimming, etc. Also no hot water for 3 days even after I complained. During check-in the staff member tried to down grade my room to a standard even though I pre-paid for a suite. They fixed that after I went back down and complained after looking at the room. I would stay here again just because it's close to everything and large clean rooms.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neu erstelltes Hotel. Noch nicht alle Zimmer sind komplett eingerichtet.
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Right on the beach

If you want a place right on the beach, this is for you. Price is high for what is on offer though. Very basic rooms, no fridge, do have Netflix. But...my room smelled strongly like a sewer, till trying to get the smell out of my clothes a few days later! Staff were very helpful and kind.
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty and unacceptable

This hotel does not resemble the website. It is under new management and is not complete.
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great holel on the beach!!! 🐚🐠🐬

The beds were so comfortable and the hotel itself is newly renovated. It is a short walk to the beautiful little town of Puerto Morelos. We'll be back. 👍
Verified review

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Complete scam!!

This is a bait and switch. I am familiar with Puerto Morelos and was looking forward to Carlo Beach Hotel. The hotel in the photos! When we arrived they told us that we were booked into Ojo De Agua that is now Cielo Beach and they have a new name. When I called Hotels.cpm they said "what do you want us to do?" They did nothing!! Ojo De Agua is under construction!! Room with a bed!! No towel bars, no chairs, just white paint and a pile of towels!! No bell man to take bags up three floors!! When we went back to the old Carlo Beach they said the old owners are doing this to divert customers to their new property!! Total scam!! Once again Hotels.com did nothing except talk to the hotel and said nothing they could do!!!
Verified review

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities, room comfort

Perfect location

Notice, when we arrived the hotel had changed it's name to Ojo de Agua. It was a bit confusing but luckily the photos on hotels.com were good and I recognized the building. We were greeted by a man who I think was the owner and he was very nice. Our room was on the top floor and there were no elevators, a woman who worked there was kind enough to offer to carry my bag but I felt bad. If you can't handle the stairs request a ground floor room, I didn't see an elevator. The location was perfect! Right on the beach and a short stroll (either by beach or on the streets) to the main square. They had a small pool that looked quite clean and a restaurant/bar right on the beach. Drinks were cheap and we got them to go so we could sip our margaritas while we walked to town. The room was sufficient, had what we needed but nothing more and the bed was fine not super comfortable. The biggest issue for us was an odor that was coming probably from the drains, it is mexico so it was to be expected but it definitely smelled the whole room up and the window had no screen on it. We left the window open and probably because it was super
Verified review

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't bother.

Okay- this was not a pleasant experience at all. First of all, the hotel goes by Hotel Ojo De Agua. NOT cIello Beach Hotel- so that was a problem since the hotel like 3 doors down goes by the same name. Anyway- I tried to get out of this reservation twice- and they evoked the no cancellation policy. The room we booked online was NOTHING like what we got upon arrival. The room stunk terribly, like just old musty dirty. The bathroom window opened out into a hallway- no screen, no glass nothing. No toilet paper holders.. NO HOT WATER. We had to shower in a completely different room while we were there. They offered to move us, to a room with two double beds we booked a queen. We didn't want to move after lugging our suitcases up three flights of stairs since there are no elevators. Also, they are obviously in the middle of remodeling because it was loud starting very early, dusty and just distracting. They were also painting the stairwells, I know this NOT because of warning signs put up but because my bags had white wet paint on them after we drug them down the stairs. Also, the beach seating they have is very nice. But don't expect prompt service from the bar area, we were informed that they wouldn't serve us unless we had an order of $100 pesos per person- which we did but the server was pretty rude about it. There were no screens on the window to the outside,so no opening it. I was disappointed and I WILL NEVER BOOK HERE AGAIN.
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel does not exist as such

The hotel has changed its name to Arena and administration apparently it splited one month ago. An employee called Ulises was aggressive and rude, said that he would not take any complains and threatened to kick me out of private property If I kept complaining. Expedia should know about these changes, hotel administration should know this is not the way for treating guests.
Verified review

6/10 Okay

Frida

Liked: Property conditions & facilities

Enkelt och rent på stranden

Rent och fräscht hotell med bra läge på stranden. Enkel standard, något överprisat (i allafall under högsäsong). Bra restaurang på stranden nedanför. Solstolar och parasoll ingår för hotellets gäster.
Verified review

2/10 Terrible

Carissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel wasn't open and was trashed when we arrived!

We thought we had the wrong place because it was a little hard to find. Once we found it everything was busted, there was trash everywhere and no one was there. The pictures online weren't even the actual rooms. We even had some helpful police officers confirm it was the correct hotel. We had to find another hotel.
Verified review

6/10 Okay

Amy

Liked: Cleanliness, staff & service, room comfort

No es lo que muestran las fotos

El hotel esta en remodelación, por lo que le faltan algunos detalles, como la alberca, espejos en los baños y en el cuarto, tuvimos que pedir uno para poder arreglarnos, nos lo pusieron en seguida. El personal muy amable, el hotel limpio y recién remodelado. Su ubicación es lo mejor.
Verified review

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awe some hotel stay!!

Cielo beach club is operated by Ojo de Aqua. Very nice location. Staff was great, on top of things at all times. We didn't have TV (bummer for down time) but we had a beautiful veiw. Hotel offered beach chairs, tables, hammits, and bartenders that even serve you along beach. Room was next to the bar and grill which was very convienant for us. Housekeeping daily which was awesome. .
Verified review

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beachfront location is excellent!

Beachfront location is excellent! Staff is friendly and helpful. Maria @ Reception is exceptional!
Verified review

6/10 Okay

Marco antonio

Liked: Cleanliness, room comfort
Disliked: Staff & service
Muy mala experiencia, reserve una habitación y me cambiaron a otra lejos de la alberca, lejos del restaurant, la habitación muy bonita y limpia pero no tenía agua caliente
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien Restaurante muy rico Don Diego atiende muy bien
Verified review

6/10 Okay

anette

Disliked: Property conditions & facilities, room comfort

promocionan lo que no hay

llegue y para reguustrarme una cuadra caminando , porque ahi no se dan de alta , me fui a la playa a consumir y cuando subimos las cosas habian tv que no prendian y habia la caja del sky en el piso y no habia enchufe para conectarlas y no servia tampoco , quisimos hablar por telefono a la recepcion y este no tenia cable y tampoco servia , nose como pueden promocionar un hotel a base de mentiras ya que no habia nada de esto , el balcon era para enanos porque si salia y me decsuidaba corria el peligro de perder la vida, el gerente federico nada del otro el mundo en cuestion servicio , el servicio de diego y miguel el mesero es otra cosa , yo podria volver pero con mi tv propia por la taencion de los muchachos que se desvivieron , pero uds como pagina deberian poner una sancion a los hoteles que vendan lo que no es , ubicacion buena , servicio faltaria ampliar mas el menu , calidad del servico d emiguel y diego excelente
Verified review

2/10 Terrible

jose muñoz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel en rehabilitación

Hotel en rehabilitación , con habitación sin terminar , alberca en malas condiciones , acceso sin calle para pavimentar , sin teléfono , instalaciones eléctricas inseguras , acabados en baños sin terminar y peligrosos para andar descalzo , tv sin señal , ventanas sucias , y olor en general dentro de la habitación desagradable