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Holiday Inn Club Vacations Grand Residences by IHG

5.0 star property
Travelers find paradise at this beachfront resort where they can indulge in spa treatments, enjoy three different pools, or simply relax on pristine white sand

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View from property - Holiday Inn Club Vacations Grand Residences by IHG (Puerto Morelos)
Property video
47-inch plasma TV with cable channels, TV, DVD player - Holiday Inn Club Vacations Grand Residences by IHG (Puerto Morelos)
3 restaurants; breakfast, lunch, dinner, and brunch served - Holiday Inn Club Vacations Grand Residences by IHG (Puerto Morelos)
Exterior - Holiday Inn Club Vacations Grand Residences by IHG (Puerto Morelos)
Grand Residences Riviera Cancún All Inclusive offers luxury beachfront relaxation with two poolside bars and a swim-up bar. Enjoy the white sand beach or rejuvenate at the spa with hot stone massages and aromatherapy. Guests consistently praise the attentive staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • All inclusive
  • Parking included

Room options

Signature Suite, 1 Bedroom

  • Sleeps 5
  • 1 Twin Bed
  • Free WiFi

Signature Suite, 1 Bedroom, Beachfront

  • Sleeps 5
  • 1 Twin Bed
  • Free WiFi

Signature Suite, 2 Bedrooms

  • Sleeps 8
  • 1 Twin Bed
  • Free WiFi

Signature Suite, 2 Bedrooms, Beachfront

  • Sleeps 8
  • 1 Twin Bed
  • Free WiFi

Signature Suite, 2 Bedrooms, Private Pool

  • Sleeps 8
  • 1 Twin Bed
  • Free WiFi

Signature Suite, 1 Twin Bed (Junior)

  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

Junior Suite, 1 Twin Bed, Beachfront (Junior)

  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

Signature Suite, 1 Twin Bed, Accessible (Junior)

  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

Signature Suite, 1 Twin Bed (Junior)

  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

Premium Suite

  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

Standard Suite

  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Puerto Morelos, Holiday Inn Club Vacations Grand Residences by IHG is in the suburbs and on the beach. While the natural beauty of Ojo de Agua Beach and Puerto Morelos Beach can be enjoyed by anyone, those looking for an activity can check out Moon Palace Golf Club. Traveling with kids? Consider West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, or check out an event or a game at El Rey Polo Country Club. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with ecotours. Visit our Puerto Morelos travel guide
Map
Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO, 77580

What's nearby

  • Arrecife de Puerto Morelos National Park
    Arrecife de Puerto Morelos National Park
    7 min drive - 2.5 miles
  • Cancun_PuertoMorelosTownSquare_6260342163
    Puerto Morelos Town Square
    8 min drive - 2.9 miles
  • Ojo de Agua Beach
    Ojo de Agua Beach
    8 min drive - 2.9 miles
  • Puerto Morelos Artists’ Cooperative
    8 min drive - 2.9 miles
  • San Jose Catholic Parish
    8 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN)
    30 min drive

Restaurants

  • Aromas
    2 min drive
  • Ile De France
    2 min drive
  • Arrecife Restaurant
    16 min walk
  • Kobo
    18 min walk
  • A'akat
    19 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Faro Grill
  • Flor de Canela
  • Heaven Beach Bar
  • Lobby Cafe and Bar
  • Pool Bar

Things to do

  • 2 outdoor pickleball courts
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Playground

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (1,507 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking

More

  • 5 floors
  • 7 buildings
  • At least 80% lighting from LEDs
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch plasma TV with cable channels
  • DVD player
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.
Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit.
This property offers airport shuttle pickup service from Cancun International Airport only.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 3800.00 per night
  • A tax is imposed by the city: MXN 70.39 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests staying through a Saturday night may be required to move rooms with hotel assistance.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Holiday Inn Club Vacations Grand Residences by IHG have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Holiday Inn Club Vacations Grand Residences by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Holiday Inn Club Vacations Grand Residences by IHG?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Holiday Inn Club Vacations Grand Residences by IHG?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Holiday Inn Club Vacations Grand Residences by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Are there all-inclusive benefits at Holiday Inn Club Vacations Grand Residences by IHG?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Holiday Inn Club Vacations Grand Residences by IHG located?

Located in Puerto Morelos, this beachfront hotel is in a regional park and within 3 mi (5 km) of Puerto Morelos Artists’ Cooperative, Ojo de Agua Beach, and San Jose Catholic Parish. Puerto Morelos Town Square and Faro Inclinado are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Club Vacations Grand Residences by IHG Reviews

9.2

Wonderful

9.8

Cleanliness

8.0

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 752 out of 1000 reviews
Rating 8 - Good. 137 out of 1000 reviews
Rating 6 - Okay. 53 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

Reviews

Verified

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved this property because it was clean as well as quiet, had excellent food, great for scuba diving, the staff was very friendly, it had a beautiful beach and always important to me is having a bathtub in the bathroom.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit, we LOVE this place!! Superior customer service!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing!! The staff was very friendly & available when you needed anything.
Stayed 6 nights in Apr 2026
Verified

4/10 Poor

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and rooms are beautiful. The food and drinks were great. If you want reliable transportation this is NOT the place for you. We also had construction during our stay in the evenings and on the weekend.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are in excellent condition and they are immaculate. The food was very good and the beach and pool service was great. I would visit this resort again and would recommend.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice place. It’s quiet which is what we were looking for, The room was outstanding very clean, Great variety of food any time of day (highlight was the omelette station at breakfast!) Good for kids. Beach was very nice they are consistent at cleaning seaweed and it’s only a little bit rocky when you go in.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Kimberly Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always this property does not disappoint. Great food, drinks and weather. This property cleans the beach of any sargassum which is a plus. This was our second stay at this property. Will be back again.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really friendly
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible and the all -inclusive was for real! The food and drinks were amazing. The perfect way to unwind in luxury
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

patrice

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, beautifull resort
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Zheqing

Liked: Cleanliness, staff & service, amenities
Very nice resort, clean room, food is delicious!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing and the resort is very well maintained. Every aspect of our stay was wonderful!
Stayed 10 nights in Jan 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and clean. The staff were all very friendly and genuinely seemed happy to be there. The food was delicious.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Theresa

Liked: Cleanliness, amenities, property conditions & facilities
Amazing, attentive and kind staff. Spotless, spacious suite, great food, quiet and relaxing area. Amazing trip, will be back.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Kimby

Liked: Cleanliness, amenities, property conditions & facilities
This place is amazing! Friendly, helpful staff - pristine lodgings - fantastic food - couldn't ask for a nicer place!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific stay. The staff is numerous and welcoming, ready to help you with anything you need. Just decline the timeshare presentation offer and not your stay. Excellent food, perfect facilities....we couldn't even hear the construction next door. Will stay here next year.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Fernando Flores

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and resort, responsive staff, great food, awesome room services, nice view and beach, fun and organized activities, pretty birds and wildlife in the area
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Mariane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was exceptional from start to finish. Our personal concierge, David, went above and beyond to make our stay seamless and enjoyable. The kids club team were outstanding, creating engaging and thoughtfully coordinated activities that our children absolutely loved. The dining experience truly set this resort apart. The variety and quality of food exceeded expectations, and the emphasis on à la carte options was a refreshing change from the typical all-inclusive buffet. Every meal felt elevated and carefully prepared. We loved every moment of our stay and are already looking forward to returning.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Patric

Liked: Cleanliness, staff & service, amenities
We had a wonderful stay! The staff were extremely friendly and anticipated our every need, as well as that of the other guests. The room was phenomenal, and the facilities were modern and newly furnished. The food was excellent.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Igor

Liked: Cleanliness, amenities, property conditions & facilities
Customer service, great food, clean spacious rooms
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very calm, relaxing resort. If you want a calm vacation, this is your spot. This is family friendly resort so if you’re looking for late nights, this is not the place. Bars close at 11pm and everything else seemed to close earlier than that. Located right on the beach, which was fantastic! There is seed weed so be prepared for that. They do try to keep it cleaned however it’s not always. Check in and out was pretty quick and easy and the entire staff was super helpful and accommodating.
Beach view
Pool view
Drinks upon arrival
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic resort, head and shoulders above the standard Cancun style. Excellent food, classy environments, gorgeous rooms, and an impressive attention to detail in all respects. In a quiet and secluded part of the Riviera (...for now) it offers a calm and welcome alternative to the stereotypical all inclusive getaway. I don't usually travel to all inclusive resorts, but I would certainly consider returning here. Did I mention the excellent food? Overall, amazing value for the price from beginning to end.
Delicious ceviche with an impressive view over the immense swimming pools.
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean property with spacious rooms. The only thing i would complain about is the food . Food is mediocre and There is only 1 restaurant that’s split in half . They say 6 restaurants but the reality is its only one the serves different food every night . You don’t have the much of choice of what kind of you want to eat .
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Mark Stanford

Liked: Cleanliness, amenities, property conditions & facilities
We could not have asked for a better experience! The service was outstanding, the room was wonderful, and the food and beverages were plentiful. We had a fantastic time!! We would definitely return here again!!
Stayed 4 nights in Feb 2026