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Novotel Puerto Montt

4.0 star property
Upscale comfort awaits at Novotel Puerto Montt. Unwind in the sauna after exploring or catch up on work with a coffee in the lobby.

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Photo gallery for Novotel Puerto Montt

Exterior - Novotel Puerto Montt (Puerto Montt)
Standard Room, 1 King Bed | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi - Novotel Puerto Montt (Puerto Montt)
Exterior - Novotel Puerto Montt (Puerto Montt)
Front of property - Novotel Puerto Montt (Puerto Montt)
Exterior - Novotel Puerto Montt (Puerto Montt)
Novotel Puerto Montt offers modern amenities and attentive service for a comfortable stay. Start your day in the soothing sauna and enjoy in-room WiFi. Practical conveniences include laundry facilities, luggage storage, and coffee/tea service in the lobby.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Bathtub, eco-friendly toiletries, hair dryer, towels

Standard Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Superior Room, 2 Double Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Bathtub, eco-friendly toiletries, hair dryer, towels

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Double Beds (City Side)

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Puerto Montt, Novotel Puerto Montt is connected to a shopping center. Pelluco Beach and Puntilla Tenglo Beach are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Mall Paseo Costanera and Dock. Casa del Arte Diego Rivera and Galería y Centro Cultural Bosque Nativo are also worth visiting. Visit our Puerto Montt travel guide
Map
Juan Soler Manfredini 81 Los Lagos, Puerto Montt, CHILE, 123245

What's nearby

  • Mall Paseo Costanera
    1 min walk - 0.1 miles
  • Casa del Arte Diego Rivera
    5 min walk - 0.3 miles
  • Dock
    6 min walk - 0.4 miles
  • Puerto Montt Cathedral
    6 min walk - 0.4 miles
  • Paseo del Mar Mall
    10 min walk - 0.6 miles

Getting around

  • La Paloma Station
    7 min drive
  • Puerto Montt (PMC-Tepual)
    30 min drive

Restaurants

  • Club Alemán de Puerto Montt
    5 min walk
  • Bar 264
    5 min walk
  • Juan Maestro
    2 min walk
  • Starbucks
    1 min walk
  • Cafe Del Mar
    1 min walk

About this property

Novotel Puerto Montt

Upscale hotel connected to a shopping center
Novotel Puerto Montt provides amenities like laundry facilities and a sauna. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), luggage storage, and a 24-hour front desk
  • Smoke-free premises and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff
Room features
All 95 rooms have comforts such as free WiFi and safes.
More amenities include:
  • Free infant beds and free extra beds
  • LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, bathtubs, and hair dryers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking from 7:00 AM to 8:30 PM
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CLP 10,000 per person
  • Coffee and tea in common areas

Things to do

  • Sauna

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 23800 per pet, per night, plus a deposit of CLP 59500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
  • A damage deposit of CLP 100000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CLP 10000 per person
  • Pet deposit: CLP 59500 per stay
  • Pet fee: CLP 23800 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 77.565.357-4

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel Puerto Montt Hotel
Novotel Puerto Montt Puerto Montt
Novotel Puerto Montt Hotel Puerto Montt

Frequently asked questions

Is Novotel Puerto Montt pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of CLP 59500 per stay and a fee of CLP 23800 per pet, per night. Service animals are exempt from fees.

How much is parking?

There is free parking nearby.

What time is check-in at Novotel Puerto Montt?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM.

What time is check-out at Novotel Puerto Montt?

Check-out is at noon.

Where is Novotel Puerto Montt located?

Located in the heart of Puerto Montt, this hotel is within a 5-minute walk of Mall Paseo Costanera and Antonio Felmer Museum. Casa del Arte Diego Rivera and Dock are also within 10 minutes.

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Reviews

Novotel Puerto Montt Reviews

8.6

Excellent

9.2

Cleanliness

8.4

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 128 out of 221 reviews
Rating 8 - Good. 54 out of 221 reviews
Rating 6 - Okay. 23 out of 221 reviews
Rating 4 - Poor. 7 out of 221 reviews
Rating 2 - Terrible. 9 out of 221 reviews

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Spectacular view
Stayed 1 night in Nov 2025
Verified

8/10 Good

Edmundo

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel in Puerto Montt. Big room, wonderful view, good bed and good breakfast.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Annette

Liked: Staff & service, amenities, property conditions & facilities
Amazing waterfront views, a great breakfast and very friendly staff
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Satish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the bay. Basic rooms and in the middle of town.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good to relax for a couple of days in a place that matches our usual standards for comfort and service.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great staff and nice accomodations
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Ronson

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect “Novotel” standards in my opinion. Clean, comfortable and good breakfast.
Stayed 1 night in May 2024
Verified

10/10 Excellent

JOSE CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NOVOTEL was the best option to stay in Puerto Montt, the location was a big plus! The room was very comfortable. Overall, great Hitel to stay in Puerto Montr
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with ocean view. Attatched to a great new mall.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view and the service!
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, clean and super comfy. Love it
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Lynda Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Free parking. Access to the mall. Breakfast was good, but the space collapsed.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service, amenities
Impresive sea view, convenient above the shopping mall and downtown. Very friendly and helpfull personel Heating was not working in the room, safe was not working, very noisy breakfast place and relatively small
Stayed 2 nights in May 2024
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Good area for the Hotel, staff were excellent, someties at breakfast overworked espessially by some awkward and arrogant guests from a neighbouring country. I would not have had the patience. Well done to them.!!
Stayed 3 nights in Mar 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort

Nice location

Lovely position with great view & massive room. Free parking & the best breakfast of our 2month trip so far. The public places are looking a bit tired & tatty & needs an update It's a bit awkward with the breakfast & check out desk being on the 11th floor, the rooms then being on floors 5-10 with parking in the basement. This meant you needed to take your bags up to the 11th floor from the 7th floor in our case, to check out, then go back down again, past the 7th to the basement....
Stayed 1 night in Mar 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Check in was very poor as it is at any Accor hotel. I felt the reception team were very unhelpful. The room was a good size and well appointed, spacious and a lovely sea view. The hotel location is excellent. The breakfast was very good and the staff extremely efficient. I would recommend if staying in the area.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine. The room was large, clean, and a nice balcony overlooking the water. Wifi didn’t work half the time and the entry into the hotel was strange (you couldn’t open the door from the outside but had to wait for someone inside to let you in) but those are relatively minor issues
Stayed 4 nights in Feb 2024
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good but not very much

The Hotel is good because of the location. The lights went out and we were stuck for hours. They don´t have stairs and the elevator didn´t work
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
The view from the room was amaising, the girls from reception were very nice and helpfull, the parking spot very safe. Neg. The restaurant where the breakfast was served, Didn't have enough tables and the service was very poor.
Stayed 1 night in Oct 2023
Verified

6/10 Okay

jacqueline

Liked: Cleanliness
Pros: Good view of the bay. Cons: Plumbing problems with no maintenance staff available outside of business hours. The entire hotel lost hot water due to a water line break. The toilet stopped working and their only solution was to move to another room. The AC did not work (entire hotel).
Stayed 4 nights in Feb 2024
Verified

6/10 Okay

Carol

Liked: Property conditions & facilities
Disliked: Room comfort

2nd Stay in 3 weeks - this time wasn't as good.

We stayed here on our way south 3 weeks prior and it was amazing. This time, it wasn't because the A/C was broken, and it was uncomfortably hot for sleeping. It's a great location - we walked to/from the bus terminal each time. It's waterfront (I watched dolphins right in front of our room.) All the rooms face the water. The breakfast could use an upgrade. This time, the food warmer for the vegetables and eggs, wasn't warm at 7:30am. Personally, as someone with a lot of food allergies, including eggs, dairy, and gluten, I would love to see more separation as the utensils get used from the eggs to the vegetables, the cheese to the meats, etc. Overall, I would stay here again. Hopefully, the A/C would be working in the summer, though :)
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Rachel

Disliked: Cleanliness, room comfort

No bath or shower for two days with a 4 year old

We didn’t have hot water for two days and therefore didn’t bath or shower for two days. Every day I came back my key didn’t work and I had to go to reception . The carpets are old and dirty. The cafe on the top floor offers very little. There no facilities. My window was dirty in the bed room and on the top floor. I usually don’t complain at the location of the hotel is perfect for the town and the view is nice and the price was decent for the room size and location. But I think the hotel should give me some money back for not being able to shower or bath for two days as their water is freezing and they acknowledged their water heater was broken.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Daniela

Liked: Cleanliness
♡
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Alida

The view was beautiful. The rooms are run down and food wasn't great. The bed however was very cozy. We had warm water to shower, it didnt get very hot. Receptionist were very friendly and helpful.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, the hotel met everything expected
Stayed 1 night in Feb 2025