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Hotel Santa Cruz Punta Zicatela

2.0 star property
Travelers find a refreshing coastal retreat where concierge services handle the planning details while guests enjoy sunshine and relaxation by the beach

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Photo gallery for Hotel Santa Cruz Punta Zicatela

Terrace/patio - Hotel Santa Cruz Punta Zicatela (Puerto Escondido)
Economy Room | Free WiFi, bed sheets - Hotel Santa Cruz Punta Zicatela (Puerto Escondido)
Reception - Hotel Santa Cruz Punta Zicatela (Puerto Escondido)
32-inch flat-screen TV with digital channels, TV - Hotel Santa Cruz Punta Zicatela (Puerto Escondido)
32-inch flat-screen TV with digital channels, TV - Hotel Santa Cruz Punta Zicatela (Puerto Escondido)
Hotel Santa Cruz sits near Zicatela Beach, offering a sun-drenched escape with a welcoming outdoor pool. Guests connect easily with in-room WiFi, receive expert assistance with tour arrangements, and relax on comfortable outdoor furniture throughout the property.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Economy Room

Economy Room | Free WiFi, bed sheets

Economy Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Comfort Room

Free WiFi, bed sheets

Comfort Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Brisas de Zicatela is home to Hotel Santa Cruz Punta Zicatela . The area's natural beauty can be seen at Zicatela Beach and Punta Zicatela. Visit our Puerto Escondido travel guide
Map
Av. Alejandro Cárdenas 620, Brisas y Maldonado, Puerto Escondido, Oax., 70934

What's nearby

  • Zicatela Beach
    Zicatela Beach
    3 min walk - 0.2 miles
  • Commercial Walkway
    Commercial Walkway
    9 min drive - 2.3 miles
  • Carrizalillo Beach
    Carrizalillo Beach
    12 min drive - 3.7 miles
  • Zicatela Market
    20 min walk - 1.1 miles
  • Punta Zicatela
    7 min drive - 1.6 miles

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)
    19 min drive

Restaurants

  • Punta Vida
    4 min walk
  • Malagua
    4 min walk
  • Il Salento
    2 min walk
  • Paraiso Escondido
    3 min walk
  • Gossa
    3 min walk

About this property

Hotel Santa Cruz Punta Zicatela

Hotel near Zicatela Beach
Located close to Punta Zicatela, Hotel Santa Cruz Punta Zicatela has plenty to offer. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Tour/ticket assistance, ATM/banking services, and smoke-free premises
  • A 24-hour front desk, concierge services, and outdoor furniture
Room features
All guestrooms at Hotel Santa Cruz Punta Zicatela include comforts such as air conditioning, as well as amenities like free WiFi.
Extra conveniences in all rooms include:
  • 32-inch flat-screen TVs with digital channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No elevator
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

More

  • Air conditioning

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Property Registration Number HSC2211185L0

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM

Frequently asked questions

Does Hotel Santa Cruz Punta Zicatela have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Hotel Santa Cruz Punta Zicatela pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Santa Cruz Punta Zicatela ?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Santa Cruz Punta Zicatela ?

Check-out is at noon.

Where is Hotel Santa Cruz Punta Zicatela located?

Situated in Puerto Escondido, this hotel is within 1 mi (2 km) of Zicatela Market and Zicatela Beach. Punta Zicatela and Stone Arch of Zicatela are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Santa Cruz Punta Zicatela Reviews

6.4

6.4

Cleanliness

7.0

Amenities

7.2

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 12 out of 49 reviews
Rating 8 - Good. 8 out of 49 reviews
Rating 6 - Okay. 14 out of 49 reviews
Rating 4 - Poor. 4 out of 49 reviews
Rating 2 - Terrible. 11 out of 49 reviews

Reviews

Verified

6/10 Okay

Mario

Liked: Cleanliness
The room was OK for the price but the front desk was not staffed when we returned from eating after a late check-in. The entrance door was locked and it took 10 minutes before staff returned. The pool water looked rather uninviting but we were at the beach so that didn't matter to us but we never saw anyone go in ;-).
Stayed 1 night in Jan 2026
Verified

8/10 Good

Heberto

Liked: Staff & service, property conditions & facilities
This hotel is within ghost spots : dining , bars and beaches. Pleasant staying there!!!
Stayed 2 nights in May 2023
Verified

8/10 Good

RODRIGO RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, great staff, hotel was clean, near the beach, everything was great except for the fact that one night I woke up at 3 am and there was a couple making out and being loud, I couldn’t see much but that in particularly bother me, because they where in a public area.
Stayed 4 nights in Jul 2023
Verified

2/10 Terrible

Oscar z

Disliked: Cleanliness, amenities, property conditions & facilities
Precio-calidad sucked Quite disgusting
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

marina

How to start!! I wanted to take a hotel to take a break from traveling in an rv thought the panamerican, have a hot shower, some wifi to watch a movie and jump in a pool. The wifi didnt work inside or outside the room, the pool was disgustingly dirty with hair and oil, the outdoor shower wasn’t working either. The bathroom flooded so the floor was wet at all times. The hot shower didn’t work at all. The sink was on the toilet so it was gross to wash your teeth lining on the toilet and nowhere to put your toothbrush but there. the curtains where transparent so every light at night was in my face. The sheets were stain with dirt and blood. The bed cover was so thin that i was cold and i ask for one more cover and they didn’t want to give me extra. The stairs were always wet and dirty. The staff was not friendly or nice or helpful, grumpy faces at all times. When i see a four star hotel i expected much more. I would like my money back. DONT FALL ON THIS SCAM HOTEL!!!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, spacious, comfortable! Something that stood out was how fast the AC unit would work and get cold instantly! Would definitely recommend this hotel to friends and family! Also in a great neighborhood/location in la Punta Zicatela
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

HUGO

Liked: Cleanliness, staff & service
Está muy bien ubicada, en la zona de Punta Zicatela. Solo que la habitación que me dieron, el baño estaba muy pequeño. El aire acondicionado muy bien !!!
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Victor Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Pesimo, si pueden evitenlo
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones en muy buen estado Solo la alberca que está un poco sucia pero lo demás muy bien
Stayed 3 nights in Jan 2025
Verified

2/10 Terrible

Valeria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me dieron otra habitación que no era, pedi en planta baja por mi abuelita y me dieron habitación 4 planta baja y al hacer chekin me la cambiaron a una en el segundo nivel, y mi abuelita tuvo que subir muchos escalones y dije que no la quería y el joven muy grosero me dijo que ni modo que era esa o me regresaba mi dinero y me llevara a mi abuelita de 85 años a otro hotel, eran la 2:00am
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Libertad

Disliked: Staff & service, property conditions & facilities
Es pequeño lo necesario para pasar la noche solo que hay mucho ruido externo
Stayed 1 night in Dec 2024
Verified

8/10 Good

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Agradable la estancia, cuenta con todos los servicios, efectivamente el internet es malo intermitente y la alberca sin aseo por lo mismo no la utilicé, pero la ubicación excelente para pasarla bien en Punta Zicatela caminando por estar en la calle principal de esa zona, si vas con amigos muy buen lugar, limpio, aire acondicionado helado, estacionamiento en calle pero suele ser una zona tranquila, hay tienditas al lado, fue suficiente para descansar, el baño no es tan privado por ser una habitación pequeña pero en general la habitación buena.
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Diana Paola

Liked: Cleanliness, staff & service
El flujo del gu intermitente sin aviso y se le tenía que pedir a la recepciónista prender la bomba, deberían avisar antes o poner un horario y que en más de una ocasión la prendían y apagaban el agua sin avisar.
Stayed 3 nights in Oct 2024
Verified

6/10 Okay

Miguel

El hotel bien ubicado, cerca de la playa y lugares en donde comer o beber algo para pasar un momento agradable. El personal muy amable. El agua de la alberca un tanto sucia que no se antojaba meterse.
Stayed 7 nights in Sep 2024
Verified

6/10 Okay

Israel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Creo que deben d exponer énfasis en servicios y la limpieza profunda. Sábanas manchadas
Stayed 2 nights in Sep 2024
Verified

4/10 Poor

Gustavo Eduardo Franco

Disliked: Property conditions & facilities
Xxxx
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Sallely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar económico para hospedarse
Stayed 3 nights in Dec 2023
Verified

6/10 Okay

LUIS

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Gracias

Servicio impersonal, detalles en el interior lo hicieron incómodo
Stayed 2 nights in Apr 2024
Verified

6/10 Okay

Thania

Liked: Cleanliness, staff & service, amenities
Desde que se aperturo me quedo en el hotel por razones de trabajo. Al inicio todo bien, despues en cada visita fue decayendo. El concepto es bueno, pero no le dan el mantenimiento adecuado. En esta ocasion tardo demasiado en salir el agua caliente (o no salio) y eso provoca desperdiciar bastante agua, basandose que tiene un concepto ecologico por su baño y sus amenidades. El agua de la alberca se notaba turbia. Espero que puedan cuidar esos detalles, para que vuelva a ser el hotel de un inicio.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente estancia y lugar, la gen te muy a amable
Stayed 6 nights in Jan 2024
Verified

2/10 Terrible

Jose Manuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La tv de la habitación no sirvio para nada y eso q llegaron los del hotel a segun componerla y nunca quedo al final dijeeo q asi quedaria sin tv q asi m quedara y ni modos sin tv por eel resto de la tarde.
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy sucio
Stayed 4 nights in Dec 2023
Verified

2/10 Terrible

Carlos

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
NO HAY AGUA CALIENTE NO HAY INTERNET SUSIAS COLCHAS SUCIAS CORTINAS
Verified

8/10 Good

RODRIGO ISRAEL MARTINEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para estar cerca de Zicatela. Se fue la luz y agua un día. La habitación tiene lo necesario, solo en el baño es un poco incomodo usar el lavamanos ya que esta encima del depósito del agua del inodoro. En general esta bien para un par de días.
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lindo lugar y tranquilo
Stayed 7 nights in Nov 2023